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Anmeldelser av Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

4.5 out of 5
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive
Salt Coppers, Runaway Bay, Saint Ann

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 1056 av totalt 2004 anmeldelser." "
Rangering på 8 − Bra. 471 av totalt 2004 anmeldelser." "
Rangering på 6 − Grei. 249 av totalt 2004 anmeldelser." "
Rangering på 4 − Dårlig. 114 av totalt 2004 anmeldelser." "
Rangering på 2 − Forferdelig. 114 av totalt 2004 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Helena

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Distance of restaurants was a bit of a walk.
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Ms. Helena,Thank you for sharing your feedback with us.Best Regards,Melissa BurrellGuest Relations Agent

8/10 – Bra

Dewayne Keith

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great time!
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Dewayne Keith,Thank you for your feedback.We are thrilled to read that you had a great time with us.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

Kartika-Sari

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently returned to Bahia Principe for the second time in two years and was impressed by the vibrant energy and diverse offerings. The resort has made noticeable improvements, especially in service. The friendly staff work hard and deserve recognition. The Jamaican food is delicious, though other cuisines could be more consistent. The beach, with its clean, white sand, is beautiful, albeit a bit far from the main resort area. We tipped everywhere, though we noticed many others don’t. Overall, it's a fantastic place for a Jamaican getaway.
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Kartika-Sari,Thank you for your comments.It is a pleasure to know that you were impressed with the vibrant energy, diverse offerings and improvements.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

Antoinette og Hempstead

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I did like the gym and courtesy n respect the gentlemen in gym everyday I was there. I did not like the attitude I got when I ask the girl at check in, getting service for meals the ladies act like you were bothering them. At the desk you need management visible because the female staff have attitudes. I’ve been to Jamaica 7 times the first resort I stay at and the courtesy n respect was not there. Every encounter from check in, asking a question for restaurants, ask for cranberry juice or tea or even just asking for help the women gave wrong directions or just ignored us. It was 4 ladies on this trip and we all notice the change in staff. I will never come back to this resort again I will go back to Eden Bay resort better service
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Antoinette,We sincerely apologies for the noted concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Sending our warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

Shanell

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Just because you reserve double beds doesn't mean you're going to get them. This is unacceptable. This was included in my reservations so I don't understand why I wasn't accommodated. A roll-away bed is not being accommodated. I didn't pay 1100.00 on a trip to sleep in a roll-away bed. How is this VIP treatment?
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Shanell,Thank you for your feedback.We sincerely apologies for not able to exceed your expectations. Your concern have been forward to the relevant departments because our guests satisfaction is our top priority.Warmest Regards,Melissa BurrellGuest Relations Department.

4/10 – Dårlig

Claire A

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Claire A,Thank you for your ratings.Please let us apologize for any inconvenience that you may have encountered during your stay with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.We look forward to hosting you in the future because we know that you will enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Elvis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great beach!
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 20. mai 2024
Dear Elvis,It is a pleasure to know that you enjoyed the beach.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would definitely stay here again
Bodde her 3 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Patrick,We are thrilled to read your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Best Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Latoya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have no idea how to begin this review. Because it was such an amazing experience.I'm literally sitting in my living room trying to figure out where to start. Because I don't want to leave anything out. Let's start by saying from the time I landed in montego Bay Jamaica airport everything was exactly as I wanted it to be. My transportation was waiting for me at the airport. My driver was very professional and welcoming. Upon arriving at the hotel, I have to say I was in awwwwwww of the atmosphere of the Bahia Principe Luxury Hotel in Runaway Bay . It was beautiful more beautiful in person than the pictures on the internet. I was so excited and very please not just me, but also my son. Upon checking in I had a slight situation with my wristband and in all honesty,this is the first time I was okay with having an issue ,Because I wouldn't have had the opportunity to meet such wonderful people Shanieka Burrell.Amoy Black and Brianna,Shannon Blackwood.Petagaye Williams These ladies were so nice and considerate to the issue I was having. I was amazed at how their customer service skills were exceptionally good but more importantly genuine. And that's the main reason why I'm taking the time to write this review is Because they're not just workers at your hotel, they're definitely an asset to your company. They went above and beyond to reassure me that the issue would be taken care of and it was.They were so apologetic for the situation at hand and I was very pleased.
Bodde her 6 netter i mai 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Ms. Latoya,We are delighted to read your feedback.It is a pleasure to know that you had an amazing experience. We are thrilled to read that Shanieka Burrell, Amoy Black, Brianna, Shannon Blackwood & Peta-Gaye Williams went above and beyond. We are always striving to give our guests the highest quality service.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Timmothee

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Second time back. We always have a great time.
Bodde her 14 netter i april 2024
Svar fra Melissa Burrell den 17. mai 2024
Dear Timmothee,We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

Kenroy Vernon og Brooklyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay need better TV tho
Bodde her 5 netter i mai 2024
Svar fra Melissa Burrell den 17. mai 2024
Dear Kenroy Vernon,We are thrilled to read that you had a great stay.Your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Best Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

rosa

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Is a nice hotel. Some restaurants a la carte are not so good. The buffets are very ok, with vegetarian options and pasta station for dinner. The entertainment group is nice and friendly. Some servers need more training. The beach areas all the way at the end of the properties, are beautiful, with bars, grilled food area and restrooms. Overall, we had a relax stay, just what we needed.
Bodde her 7 netter i mai 2024
Svar fra Melissa Burrell den 17. mai 2024
Dear Rosa,We are delighted to read that you had a relax stay.Please be assured that we will do our best to improve in the areas that you have mentioned. Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Jordan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So many things to do. One thing that set this resort apart for me is that the actual resort offers Scuba diving, not to be confused with snorkeling(it is an additional cost but worth it), which I did not find at many of the other resorts. I also loved that everybody that was working there would go out of their way to greet you and were always very friendly or helpful!
Bodde her 6 netter i mai 2024
Svar fra Melissa Burrell den 17. mai 2024
Dear Mr. Jordan,Thank you for taking the timeout to share your feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Deborah Lynn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were happy with everything. First time in Jamaica, Food was great something for everyone even picky eaters. Staff were amazing. We are planning to book for next year!!
Bodde her 7 netter i mai 2024
Svar fra Melissa Burrell den 15. mai 2024
Dear Ms. Deborah Lynn,Thank you for enjoying your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly and clean
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 20. mai 2024
Dear Michelle,Thank you for sharing your positive feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 – Forferdelig

Jamie

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was our second annual wedding anniversary trip and our second time staying in this resort. The first time was immaculate. The second time the rooms smell like a lot of mold everything is patched up was molded. The rooms was almost unlivable. We spent most of our time out of the hotel or on the balcony because you could barely breathe inside the hotel room. The minibar, which on the site says the stock daily every time we called they had a different excuse, saying the minibar only includes solar and water, no beer or liquor, which was in there the first time which rocked every day last year. The food was terrible all of it. We paid extra money for the moonlight dinner on the beach for our anniversary, which was on May 12 it was supposed to be a celebration. The steak was overcooked the everything before the steak was cold. I don’t know if it was supposed to be served cold but everything was cold and we had to pay $200 for this event as well as pay additional hundred dollars for some cheap Moscato. My husband was very disappointed and not wanting to stay here again. I never got the happy anniversary banner on my door like I did last year and asked him about it and they stated that don’t worry everything will be set up very nice. Nothing never happened. The only good thing was the excursions in which we were harrassed into because people there did much more and paid much less for just myself and husband we paid over $600 however we did enjoy that part. our 23 anniversary
Bodde her 3 netter i mai 2024
Svar fra Melissa Burrell den 15. mai 2024
Dear Jamie,We appreciate your feedback.Kindly accept our sincerest apologies for the concerns noted in your comment.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary. Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Latara

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
😘
Bodde her 3 netter i mars 2024
Svar fra Melissa Burrell den 15. mai 2024
Dear Latara,Thank you for vacationing with us, and we look forward to hosting you again in the future.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

Roshane

Likte: Personale og service
Please diacard my previous email. Upon speaking with the security "Jermaine" yesterday he outlined and showed me that another security lady was the reason for miscommunication regarding my stay at luxury vs grand. Which has changed my emtired mood with this clarity and looking forward tonky next stay.
Bodde her 3 netter i mai 2024
Svar fra Melissa Burrell den 15. mai 2024
Dear Roshane,Thank you for you feedback.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa Burrell Guest Relation Agent.

10/10 – Utmerket

Bartae

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best resort I’ve been too i loved it so much i didn’t want to leave
Bodde her 5 netter i mai 2024
Svar fra Melissa Burrell den 14. mai 2024
Dear Bartae,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

8/10 – Bra

Deanna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is absolutely amazing and the staff and entertainment staff is outstanding. I just Wish they had a little more night life for adults! Other than that everything was amazing.
Bodde her 3 netter i mai 2024
Svar fra Melissa Burrell den 14. mai 2024
Dear Ms. Deanna,Thank you for your comments.Please rest assured that we will try our best to improve in the area mentioned.Kind Regards,Guest Relations Agent.

10/10 – Utmerket

wanita

Likte: Renhold og personale og service
Bodde her 10 netter i mai 2024
Svar fra Melissa Burrell den 15. mai 2024
Dear Wanita,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

Travis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 14. mai 2024
Dear Mr. Travis,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your ratings of your stay with us, and we will do our best to reinforce in our overall service areas.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Guest Relations Agent.

8/10 – Bra

Garfield

Likte: Renhold og personale og service
Like the location. Beach have too much rocks. Not enough beach for swimming
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 13. mai 2024
Dear Mr. Garfield,Thank you for sharing your feedback and we will do our best to improve in the area that you have mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Christine Anna

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff and service were exceptional. Lots of dining options for supper (with reservations), plenty of activities available and beach areas. Resort is well used and could do with some updating of things like wobbly tables and some worn out chairs in the lounge areas.
Bodde her 7 netter i mai 2024
Svar fra Melissa Burrell den 13. mai 2024
Dear Christine Anna,Thank you for your feedback.All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Karl og Lilburn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Warm and friendly staff and the food was awesome.
Bodde her 8 netter i mai 2024
Svar fra Melissa Burrell den 13. mai 2024
Dear Karl,Thank you for your feedback.We are thrilled to read that you enjoyed the food and the service delivery from our friendly staff.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

8/10 – Bra

florin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was at superlative , excepting one thing that I am not sure if it's property fault or not . One day , I booked a scuba day trip with one on the company that operate on one of their beach . The " scuba day trip" was in fact a half hour snorkeling trip and a stop to a beach with a small restaurant . It's false advertising ( the name of the boat/company is Scubaquatic )
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 13. mai 2024
Dear florin,Thank you for sharing your feedback.For the point that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff. Great location with a relaxing beach.
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 10. mai 2024
Dear Mr. Andrew,Thank you for sharing your feedback.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

TRACY-ANN

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff waa excellent. I will definitely come back.
Bodde her 7 netter i mai 2024
Svar fra Melissa Burrell den 10. mai 2024
Dear Ms. Tracy - Ann,We appreciate your feedback.It is a pleasure to read that the staff was excellent. The Bahia Principe team looks forward to welcoming back for an unforgettable stay.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

phennessa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is amazing . Can’t find enough words
Bodde her 4 netter i mai 2024
Svar fra Melissa Burrell den 10. mai 2024
Dear Phennessa,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

ALVIN

I didn't like the first room I was given plus the AC wasn't working at the time I got there. I had to pay USD$50 to get a better room with AC. While waiting the room no one offer me a drink. When I finally got the room to the room the cleaning lady was still getting it ready. The rep who escort me to the room was very nice. I was not given the benefit of a late checkout I wanted to checkout at around 4pm due to my pickup but was only allowed till 1pm. My previous experience at this resort was much better than this time. I think the staff can put more effort in giving better service.
Bodde her 3 netter i mai 2024
Svar fra Melissa Burrell den 22. mai 2024
Dear Alvin,Thank you for sharing your vacation experience with us.Please accept our apologies for the concerns noted in your comments.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa BurrellGuest Relations Agents.

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Third trip and will return.
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 9. mai 2024
Dear James,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 – Bra

Braedon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The level of kindness from all the staff was truly amazing. Kieshaune Dawes (Miss 24/7) and Ashdane Bennett from guest experience we’re outstanding when it came to taking care of our needs during our stay! It was truly an overall amazing experience and felt like home for the duration of our stay.
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 9. mai 2024
Dear Braedon,We are thrilled to read that you had an amazing experience. Thank you for the recognition of Kieshaune Dawes and Ashdane Bennett for delivering exceptional services to you during your vacation.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 – Grei

Shondelle

Reiste med familie
it was great time. i love how welcoming the staff was. it was also a lot of attractions, but my room floor was very moist and slippery all the time. The food could be better too.
Bodde her 5 netter i mai 2024
Svar fra Melissa Burrell den 9. mai 2024
Dear Shondelle,Thank you for your feedback. We are thrilled to read that you had a great time. Please be assured that we will improve in the areas that you have mentioned.Once again, thank you for choosing Bahia Principe Hotels & Resorts to be your holiday destination.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Jacquelyn og Lexington

Reiste med partner
Likte: Renhold og personale og service
Customer Service and Cleaning of the resort was excellent. The staff was so friendly and welcoming as well.
Bodde her 5 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Ms. Jacquelyn,Thank you for your feedback. We are delighted to read that enjoyed our customer service, cleanliness and friendliness of the staff.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Claudia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Ms. Claudia,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Amy Marie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property! Enjoyed our stay!
Bodde her 5 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Ms. Amy Marie,It is a pleasure to read that you enjoyed your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

Linda

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
The property was nice.pool was fantastic.people were really friendly.
Bodde her 7 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Ms. Linda,We are thrilled to read that you had an enjoyable stay with us.Sending our warmest Regards,Melissa BurrellGuest Relations

10/10 – Utmerket

Sophonie og Hommestead

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Sophonie,Thank you for sharing your ratings.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 – Utmerket

Tanya

Bodde her 4 netter i april 2024
Svar fra Melissa Burrell den 22. mai 2024
Dear Ms. Tanya,We appreciate your ratings.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.Warmest Regards,Melissa BurrellGuest Relations Agent

6/10 – Grei

Monet

Likte: Renhold og personale og service
Need more food options
Bodde her 2 netter i april 2024
Svar fra Guest Relations Agent den 1. mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise.May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 – Bra

Lorrie Evetta

Bodde her 3 netter i april 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Lorrie Evetta,Thank you for sharing your ratings.Sending our warmest Regards,Melissa BurrellGuest Relations Agent.

2/10 – Forferdelig

Ashvika

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Guest Relations Agent den 1. mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Property, the food, and the staff was amazing!! I will definitely be back!
Bodde her 4 netter i april 2024
Svar fra Melissa Burrell den 30. apr. 2024
Dear Ms. Andrea,Thank you for your feedback.It is indeed a pleasure to read that the property, food, and staff was amazing.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 – Bra

Clifton Eugene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property
Bodde her 4 netter i april 2024
Svar fra Melissa Burrell den 30. apr. 2024
Dear Clifton Eugene,Thank you for your comment and for enjoying your stay at the resort.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Crysta Chanel

Bodde her 4 netter i mars 2024
Svar fra Melissa Burrell den 21. mai 2024
Dear Crysta Chanel,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Warmest Regards,Melissa BurrellGuest Relations Agent

2/10 – Forferdelig

Nakia og Austell

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
ROACH INFESTATION - Beware!!! Paid for an upgrade to the highest tier "penthouse suite." Roach crawling on our wall in the suite. Roaches in the hallway on the floor where our suite was located. Roach in the Oriental Takara restaurant. No sense of urgency by the staff. Worst vacation ever!!!
Bodde her 4 netter i april 2024
Svar fra Melissa Burrell den 6. mai 2024
Dear Nakia,Thank you for your feedback.We sincerely apologies for the concerns noted at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts, to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 – Dårlig

Jennifer og Newtown

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Didn’t have properly functioning water throughout our stay. Scalding hot with no cold water made it nearly impossible to shower, and no water at all (hot or cold) to use the faucets or flush the toilet for 2 days! Despite multiple reports to staff nothing was done to fix this during our stay. Very disappointing and would not return because of this.
Bodde her 2 netter i april 2024
Svar fra Melissa Burrell den 30. apr. 2024
Dear Ms. Jennifer,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. Please accept our sincerest apologies for the concerns noted in your comments. For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation and we look forward to hosting you again in the future to enjoy our improve offerings.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 – Bra

Johnson

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Great experience but wedding group was not provided with better services!
Bodde her 3 netter i april 2024
Svar fra Melissa Burrell den 30. apr. 2024
Dear Johnson,Thank you for your feedback.Please rest assured that we will do our best to improve in the area mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 – Grei

Gerard

Bodde her 5 netter i april 2024
Svar fra Melissa Burrell den 20. mai 2024
Dear Mr. Gerard,Thank you for sharing ratings with us.Please accept our apologies for any inconveniences that you may have encountered during your stay with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.We look forward to host you in the future because we know you will enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Utmerket

Tiffany

Likte: Renhold, personale og service og fasiliteter
The Bahia need a little more upgrades and renovations had to get smell scent for in there but other than that it was beautiful stay
Bodde her 4 netter i april 2024
Svar fra Melissa Burrell den 29. apr. 2024
Dear Ms. Tiffany,Thank you for your feedback and we will do our best to improve in the area mentioned.We are pleased to read that other than that you had a beautiful stay.Kind Regards,Melissa BurrellGuest Relations Agent.