Rom – deluxe, 1 kingsize-seng, balkong | Safe på rommet, skrivebord, strykejern/-brett og barnesenger (inkludert)
Sjekk tilgjengelighet

Anmeldelser av Rydges Rotorua

4.5 out of 5
Rydges Rotorua
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 534 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 312 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 100 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 37 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 1000 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a small issue with our room and the team immediately upgraded us. We are very appreciative of the service and commend the team on their dedication to make our stay fantastic
Bodde her 2 netter i mai 2024
Svar fra Maureen den 28. mai 2024
Hi ChrisThanks for recognising our team members contribution to your stay.Regards Maureen

10/10 – Utmerket

Chris og Auckland

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good clean and safe place to stay.
Bodde her 1 natt i mars 2024
Svar fra Maureen den 28. mai 2024
Hi Chris We appreciate your review.Regards Maureen

6/10 – Grei

Karl

Bodde her 1 natt i mai 2024
Svar fra Maureen den 21. mai 2024
Hi KarlThanks for your ratingRegards Maureen

4/10 – Dårlig

Moonhee

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Maureen den 21. mai 2024
Hi MoonheeThanks for rating your recent stay, I'm sorry that it did not meet your expectations.Regards Maureen

10/10 – Utmerket

Bob

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only a couple of areas of concern. Although carpark easily filled up, street parking further away from hotel always left us concerned with safety. Apart from the parking Hotel and staff was great.
Bodde her 3 netter i april 2024
Svar fra Maureen den 14. mai 2024
Hi BobThanks for choosing to stay with us.Regards Maureen

8/10 – Bra

Phil

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Comfortable, convenient accommodation, nothing especially standout. Bathrooms needs upgrade. I hate shower over bath and plastic curtains.
Bodde her 2 netter i mai 2024
Svar fra Maureen den 14. mai 2024
Hi PhilI would recommend our Deluxe rooms that were renovated in 2022 and have a walk in shower.Regards Maureen

6/10 – Grei

Bhumiben

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The room we had booked was dirty and had hair on the beds and in the bathroom. Fortunately the staff were really accommodating and super friendly, they upgraded us and gave us complimentary drinks. Ended up having a lovely stay but the start was a bit of a let down.
Bodde her 1 natt i mai 2024
Svar fra Maureen den 7. mai 2024
Hi BhumibenI'm sorry that the first room you were allocated was not prepared properly prior to your arrival. Great to read that the team were able to provide a solution.Regards Maureen

10/10 – Utmerket

Kevin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and quiet and close to shops
Bodde her 2 netter i mai 2024
Svar fra Maureen den 7. mai 2024
Hi KevinThanks for providing a review of your recent stay.Regards Maureen

8/10 – Bra

Ben

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
-
Bodde her 2 netter i mai 2024
Svar fra Maureen den 7. mai 2024
Thanks for your rating Ben.Regards Maureen

8/10 – Bra

Maria og Fairfield Heights

Reiste med familie
The hotel can do with an upgrade but our room was a good size and views of the geothermal outside our window. The hotel had plenty of complimentary parking and when it did overflow there was street parking, which wasn't too far and still walkable.
Bodde her 3 netter i april 2024
Svar fra Maureen den 3. mai 2024
Thanks for your feedback Maria.Regards Maureen

10/10 – Utmerket

Eugene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really enjoyed my stay
Bodde her 1 natt i april 2024
Svar fra Maureen den 3. mai 2024
Thanks EugeneRegards Maureen

6/10 – Grei

Caleb

Reiste med partner
Likte: Fasiliteter
Property was in a good location but definitely dated and our room could have had a better clean
Bodde her 1 natt i april 2024
Svar fra Maureen den 30. apr. 2024
Hi CalebThanks for your feedback on your recent stay in one of our Superior Rooms. Regards Maureen

10/10 – Utmerket

Jinyan

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, well maintained facility. Nice dinning area.
Bodde her 1 natt i april 2024
Svar fra Maureen den 30. apr. 2024
Hi JinyanThanks for sharing your experience.Regards Maureen

8/10 – Bra

Brenda

Bodde her 1 natt i april 2024
Svar fra Sim den 16. mai 2024
Thank you for your feedback Brenda, We are glad to know your stay with us meet your expectations. Looking forward to host you in future.

10/10 – Utmerket

Guoneng

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bed is very comfortable.
Bodde her 1 natt i april 2024
Svar fra Maureen den 26. apr. 2024
Hi GuonengThanks for choosing to stay with us and for your review.Regards Maureen

6/10 – Grei

Devanjan

Likte ikke: Renhold og personale og service
It didn't feel now 4 star hotel.
Bodde her 1 natt i april 2024
Svar fra Maureen den 26. apr. 2024
Hi DevanhanI'm sorry that we did not meet your expectations. I hope you provided some specific feedback to our team during your stay.Regards Maureen

8/10 – Bra

Ping

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Maureen den 26. apr. 2024
Hi Pingwe appreciate your rating.Regards Maureen

10/10 – Utmerket

janet

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice choice for our short stay in Rotorua. Staff was great. Room did not get vacuumed, and had to ask for coffee pods but otherwise everything was great
Bodde her 1 natt i april 2024
Svar fra Shannon den 20. apr. 2024
Hi Janet,Thank you for your feedback. I will pass your comments on to the teams.

8/10 – Bra

Mark

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hi I’ve regularly stayed at Rydges Rotorua it’s a great spot, with geothermal activity surrounding it. Also heated pools and a good buffet breakfast/dinner. The rooms are tidy but this stay not as well maintained due to high occupancy. No shampoos etc room wasn’t as clean as normal but still very comfortable
Bodde her 2 netter i april 2024
Svar fra Shannon den 19. apr. 2024
Hi Mike,Thank you for your continued patronage and your feedback. I will pass on your feedback to the teams and make sure the standards are met. We look forward to seeing you back soon.

10/10 – Utmerket

Mike

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay, comfy bed.
Bodde her 1 natt i april 2024
Svar fra Shannon den 20. apr. 2024
Hi Mike,Thank you for your review..

6/10 – Grei

Bruce

Reiste med familie
Likte: Personale og service og fasiliteter
Comfortable bed but bathroom was not clean or well maintained.
Bodde her 1 natt i april 2024
Svar fra Shannon den 15. apr. 2024
Hi Bruce,Thank you for taking the time to leave your feedback. I will inform the Housekeeping team and see that the issues are not repeated.

6/10 – Grei

Shubam

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Shannon den 15. apr. 2024
Hi Shubam.Thank you for taking the time to leave a rating for your recent stay with us.

6/10 – Grei

Julian

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Room staff very abrupt and almost rude
Bodde her 3 netter i april 2024
Svar fra Shannon den 14. apr. 2024
Hi Julian,Thank you for taking the time to review your stay with us. We will look into the matter and speak to staff members. We apologies for this and your feedback will help us improve our services.

10/10 – Utmerket

Brad

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Shannon den 13. apr. 2024
Hi Brad,Thank you for your amazing review!

10/10 – Utmerket

Colleen

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed in Room 418. The views were spectacular and we enjoyed the Rotorua area and all it has to offer.
Bodde her 4 netter i april 2024
Svar fra Shannon den 9. apr. 2024
Hi Colleen,Thank you for your 5 star review

8/10 – Bra

Sue

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property with great staff. First room had an aircon problem so promptly upgraded at no extra cost to a better room. My only issue was that the location was away from the town centre so to experience local dining and most sites required a car.
Bodde her 2 netter i april 2024
Svar fra Shannon den 9. apr. 2024
Hi SueThank you for your feedback.Regards

8/10 – Bra

bhannu

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Shannon den 9. apr. 2024
Hi Bhannu,Thank you for taking the time to review your stay with us.

10/10 – Utmerket

Xiaomei og webster

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
overall, it was a nice stay.
Bodde her 3 netter i mars 2024
Svar fra Shannon den 9. apr. 2024
Hi Xiaomei,Thank you for your 5 star review

10/10 – Utmerket

Frances

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nicely decorated and well equipped rooms
Bodde her 1 natt i april 2024
Svar fra Shannon den 9. apr. 2024
Hi Frances,Thank you for your 5 star review

10/10 – Utmerket

Stan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Shannon den 9. apr. 2024
Hi StanThank you for you 5 star review

6/10 – Grei

Joshua og burbank

Likte: Personale og service
Bodde her 1 natt i april 2024
Svar fra Shannon den 9. apr. 2024
Hi Joshua,Thank you for taking the time to review your stay with us.

6/10 – Grei

Rota

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Shannon den 9. apr. 2024
Hi Rota,Thank you for taking the time to review your stay with us.

6/10 – Grei

Alayne

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Bathroom was not clean, had last peoples hair in it and smelled like a urinal
Bodde her 1 natt i april 2024
Svar fra Maureen den 2. apr. 2024
Hi AlayneI'm sorry that the bathroom was not properly prepared for your arrival. I trust our team was able to sort this quickly for you.Regards Maureen

10/10 – Utmerket

Te Amokura

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Maureen den 2. apr. 2024
Hi Te AmokuraThanks for providing a rating of your recent stay.Regards Maureen

8/10 – Bra

Alex

Bodde her 2 netter i mars 2024
Svar fra Maureen den 26. apr. 2024
Hi AlexThanks for rating your recent stay.Regards Maureen

2/10 – Forferdelig

Roberto Ulises

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Muy mala atención en la recepción a cargo de una chica que nunca quiso atenderme
Bodde her 1 natt i mars 2024
Svar fra Maureen den 2. apr. 2024
Lamento que su interacción con uno de nuestro equipo haya arruinado su estadía.Saludos Maureen(translated using google)

6/10 – Grei

Tannis

Reiste med partner
Likte: Fasiliteter
Okay experience, no big complaints but nothing stood out. We had a nice view which included the geyser at night. The room came across slightly dirty due to stains on the carpet and marks on the wall. Parking was free and easy. This came across as a better family hotel experience than couple getaway.
Bodde her 1 natt i februar 2024
Svar fra Maureen den 2. apr. 2024
Hi TannisThanks for sharing your experience. I will look into the issues you have mentioned with your room.Regards Maureen

8/10 – Bra

Rochelle

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Great breakfast
Bodde her 1 natt i mars 2024
Svar fra Maureen den 2. apr. 2024
Hi RochelleThanks for choosing to stay with us. I'm glad you enjoyed our breakfast buffet.Regards Maureen

10/10 – Utmerket

Ronnie

Forretningsreisende
Likte: Fasiliteter
.
Bodde her 2 netter i mars 2024
Svar fra Maureen den 28. mars 2024
Thanks for your rating RonnieRegards Maureen

8/10 – Bra

JANE

Bodde her 2 netter i mars 2024
Svar fra Shannon den 16. apr. 2024
Hi Jane,Thank you for leaving a rating for your recent stay with us. We look forward to welcoming you back.

10/10 – Utmerket

Tiniloa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Personnel à l’écoute et aimable.
Bodde her 2 netter i mars 2024
Svar fra Maureen den 28. mars 2024
Merci d'avoir reconnu notre équipe.SalutationsMaureen

10/10 – Utmerket

Gagan

Bodde her 2 netter i februar 2024
Svar fra Shannon den 15. apr. 2024
Thank you Gagan for your feedback.

10/10 – Utmerket

Larry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our stay was great in all ways
Bodde her 2 netter i mars 2024
Svar fra Maureen den 25. mars 2024
Hi LarryThanks for your feedback.Regards Maureen

10/10 – Utmerket

ashley

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very nice rooms and pool area
Bodde her 1 natt i mars 2024
Svar fra Maureen den 25. mars 2024
Hi AshleyThanks for your feedback.Regards Maureen

10/10 – Utmerket

Greg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good room in a big hotel which includes pool and guest laundry. Room was sizeable with a balcony with outlook on a Māori village. Bit too far to walk to Eat Street but clean, quiet. Recommend if you have a car to get around.
Bodde her 2 netter i mars 2024
Svar fra Maureen den 25. mars 2024
Hi GregI'm pleased you enjoyed your time in Rotorua.Regards Maureen

10/10 – Utmerket

Patricia A

Likte: Renhold og overnattingsstedets bygg og tilstand
Buffet cost was high and no other close restaurants; however cab ride to main restaurant's strip is only $20. The rooms were amazingly comfortable and shower_bath aas roomy and great water pressure etc.
Bodde her 4 netter i februar 2024
Svar fra Maureen den 25. mars 2024
Hi Patricia AThanks for providing feedback on your recent stay.Regards Maureen

6/10 – Grei

Kaijun

Reiste med familie
Likte ikke: Renhold og fasiliteter
We liked the hotel's location, convenience of parking and friendly front desk staff. My family and I have been regularly staying in the hotel ever since it was Holiday Inn till now Rydges. Our most recent stay has been marked with few unpleasant things. To start off, we stayed in two Deluxe double rooms, both the bathrooms had cleanliness issues: hair in bath and vanities, dirty toilet bowl, hand soap and other amenities containers not clean. I understand we are adhering to an environmental friendly approach, however it would be nice to have a note for where to get toothbrush etc. Overall the bathroom looked downgraded compared to the rest of the room. The most put off aspect was receiving a morning at 8:30 in our room 807 when we did not request, which woke us up and mess with our rest. To top up housekeeping knocked on our other room asking about our check out time at 10:15am when the hotel policy says clearly 11am check out. It shows a lack of proper training of staff. The breakfast was not at all reflecting the price. Lack of variety and quality. Bread station was messy and uncleaned for about 30 mins. Staff would not top up food items. No condiments or sauces (like Holiday Inn used to provide), coffee was horribly bitter. Serveware were dirty, staff would not put them away. Overall the value for money is not at all good. Being one of the best hotels in Rotorua, like it used to be with Holiday Inn, we would expect better service and quality, however it’s disappointing.
Bodde her 1 natt i mars 2024
Svar fra Maureen den 19. mars 2024
Hi KaijunI'm sorry that you experienced issues during your recent stay, you will have noticed that many of us remain from Holiday Inn and we continue to strive for the same high level of customer service. It is disappointing when we let our returning customers down.Regards Maureen

10/10 – Utmerket

Scot

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It's a beautiful place! We especially liked the view from our room (forest view)
Bodde her 2 netter i februar 2024
Svar fra Maureen den 19. mars 2024
Hi ScotThanks for choosing to stay with us. Many guests appreciate our location out of the centre of town.Regards Maureen

8/10 – Bra

Dorilynn og North Plains

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was 4 star. I wanted to give 5 star but vents were in serious need of cleaning. Very dirty. Staff was great and friendly.
Bodde her 2 netter i mars 2024
Svar fra Maureen den 8. mars 2024
Hi DorilynnThank you for not allowing this housekeeping error to spoil your stay with us. Regards Maureen

10/10 – Utmerket

Maria

Likte: Overnattingsstedets bygg og tilstand
Would go back there again close to hot spots no pun intended right next to Geothermal Village and the Te Puia show , Geyser park and center to learn about the culture.
Bodde her 7 netter i februar 2024
Svar fra Maureen den 4. mars 2024
Hi MariaThanks for sharing your experience.Regards Maureen