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Anmeldelser av Best Western El Rancho Palacio

2.5 out of 5
Best Western El Rancho Palacio
2205 N Main Street, Roswell, NM

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 431 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 383 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 118 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sean den 3. feb. 2024
Dear Thomas,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Mack og Sanford

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Very nice stay. Staff was great!
Bodde her 1 natt i mai 2024

8/10 – Bra

Michael

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
all o.k.
Bodde her 1 natt i mai 2024
Svar fra Sean den 23. mai 2024
Thank you Michael for staying with us and taking time to leave a feedback! Hope to serve you soon and we will try our best to get 5-5 ratings from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Catherine

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Decent for a last minute stop rooms werent terrible just dated. Beds were super comfy
Bodde her 1 natt i mai 2024
Svar fra Sean den 22. mai 2024
Dear S Lynn,Thank you for staying with us and taking time to leave a 4-star rating! Please accept my sincere apologies for any inconvenience you had with your stay. Hope to serve you soon.Our all rooms have been completely remodeled in 2021.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Andrew Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff, clean room, reasonable price
Bodde her 1 natt i mai 2024
Svar fra Sean den 22. mai 2024
Dear Andrew,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Bonny

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No issues. Best Western in general has friendly, professional staff and quiet, comfortable rooms. They never disappoint.
Bodde her 1 natt i mai 2024
Svar fra Sean den 12. mai 2024
Dear Bonny,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 – Grei

Servando

Likte: Personale og service
Bodde her 1 natt i april 2024
Svar fra Sean den 30. apr. 2024
Thank you Servando for staying with us and taking time to leave a feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.

6/10 – Grei

Allison

Reiste med partner
The room didn’t look like the pictures online. Musty smell. It is clean & bathroom is newer update which I liked. Advertise a pool but it’s not open even tho it’s 90 degrees outside?! Office staff very nice.
Bodde her 1 natt i april 2024
Svar fra Sean den 30. apr. 2024
Dear G & P Morse,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive. Regarding pool, it is mentioned that our pool is open from Memorial Weekend through Labor Weekend. You mentioned, it was 90 degrees outside but at night temperature drops down to 40s-50s. State of New Mexico does not allow us to open up our pool, if water temperature is below 70 degrees.

8/10 – Bra

Nona

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sean den 26. apr. 2024
Dear Nona,Thank you for staying with us and taking time to leave a 4-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 – Grei

Crystal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet peaceful.
Bodde her 1 natt i april 2024
Svar fra Sean den 25. apr. 2024
Thank you Crystal for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was courteous. Room was clean with perfect amenities,
Bodde her 1 natt i april 2024
Svar fra Sean den 24. apr. 2024
Thank you Helen for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Michelle

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly, food was good and stay was comfy and quite. The only thing that I notice was the carpet, it had a smell. But other than that, everything was great.
Bodde her 1 natt i april 2024
Svar fra Sean den 24. apr. 2024
Thank you Michelle for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Ashley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet place for a quick stay. Clean rooms.
Bodde her 1 natt i april 2024
Svar fra Sean den 24. apr. 2024
Thank you Ashley for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

becky

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn’t have any issues. Other than I would not call this a hotel, but rather a motel. Your room exits to the outdoors. I didn’t notice this when I booked.
Bodde her 2 netter i april 2024
Svar fra Sean den 24. apr. 2024
Dear G & P Morse,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive.

8/10 – Bra

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was nice.
Bodde her 1 natt i mars 2024
Svar fra Sean den 5. apr. 2024
Thank you Robert for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Stacy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, nice place. Close to activities.
Bodde her 1 natt i mars 2024
Svar fra Sean den 28. mars 2024
Dear Stacy,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Carlos og North Richland Hills

.
Bodde her 1 natt i mars 2024
Svar fra Sean den 28. mars 2024
Dear Carlos,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

2/10 – Forferdelig

Jana

Bodde her 1 natt i mars 2024
Svar fra Sean den 5. apr. 2024
Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

10/10 – Utmerket

LIsa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cleanest freshest sheets ever!
Bodde her 1 natt i mars 2024
Svar fra Sean den 13. mars 2024
Dear Lisa,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 – Grei

Michelle

Reiste med partner
Likte: Renhold
Heat was not on in the room when we arrived and it was 54 degrees in there. Water smells like sewer. Breakfast was not great - dried out eggs and half hard honey bun pastries. Just meh.
Bodde her 1 natt i februar 2024
Svar fra Sean den 13. mars 2024
Dear Michelle,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

6/10 – Grei

Jason

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I felt the door was not terribly secure and listened to people setting car alarms. Overall average hotel with fantastic staff. Very nice folks.
Bodde her 1 natt i februar 2024
Svar fra Sean den 28. feb. 2024
Dear Jason,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

10/10 – Utmerket

Rosanne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Sean den 28. feb. 2024
Dear Rosanne,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Very loud noises from the road and somewhere within the hotel, made for a sleepless night. Also a very strong sewage smell outside. The girl at the desk was very nice and polite though
Bodde her 1 natt i februar 2024
Svar fra Sean den 19. feb. 2024
Dear guests,Thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our hotel could not satisfy you. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We will take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

8/10 – Bra

Gwen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Sean den 7. feb. 2024
Thank you Gwen for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 10/10 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Jordan

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in and friendly staff. Room was clean and exactly what we needed for a night while on a road trip. And bonus points for being pet friendly
Bodde her 1 natt i februar 2024
Svar fra Sean den 7. feb. 2024
Dear Jordan,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Sandy og Williamsville

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was an excellent for us in Roswell, NM. The property is clean, the staff was welcoming and friendly, and the location was ideal for our 2 night stay.
Bodde her 1 natt i januar 2024
Svar fra Sean den 3. feb. 2024
Dear Sandy,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
we would stay there again.
The hotel was clean, conveniently located in a great price.
Bodde her 1 natt i januar 2024
Svar fra Sean den 3. feb. 2024
Dear Rebecca,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

4/10 – Dårlig

Tempal

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
I have stayed at this location exclusively every time I come home, and usually it is a very excellent place to stay. This trip, however, it was not so good. The ice machine was out of order, you had to go to the front desk every time you wanted ice. it’s just not really sanitary, to me, considering we’re still struggling with so many illnesses…and very inconvenient for guest and employees. Breakfast was subpar, sadly. Usually it’s really good. The AC/heater unit the buttons are worn off and I had a heckuva time trying to find out how to get the heat on. The clerk did say it was their down season, so maybe that was it.
Bodde her 4 netter i januar 2024
Svar fra Sean den 15. jan. 2024
Dear Tempal Killman,I am sorry for the inconveniences you had with your stay. But with freezing temperature we cannot operate our ice machine during winter. If you want to check hygienicity of ice handling we would have showed you if you would have asked. Also we have rotation breakfast menu. And what we have during peak season we also have same/similar menu for slow season. Except during slow season we cook everything in small batches. We did let you know upon checkin that if you need anything please ask us, but you did not ask for help.

10/10 – Utmerket

Sherri

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The room was very clean and quiet. We had a dog and they placed us in a room which was easy to get in and out. We also received a 10% discount to the Mexican restaurant next door. It was delicious! The staff were very helpful and friendly. The outside ice maker was not working so the desk clerk went back to the kitchen to get us some ice. I would stay here again. 😃
Bodde her 1 natt i desember 2023
Svar fra Sean den 3. feb. 2024
Dear Sherri,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Soledad

Reiste med familie
Likte: Renhold og fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Sean den 3. feb. 2024
Dear Soledad,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Dorothy

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Our stay was very nice. The room was comfortable, quiet and clean. We were especially pleased that we had Direct TV and were able to watch the National Finals Rodeo!
Bodde her 2 netter i desember 2023
Svar fra Sean den 3. feb. 2024
Thank you Dorothy for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 10/10 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Oscar

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Sean den 3. feb. 2024
Dear Oscar,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Edward

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was very clean. The owners take pride in keeping their hotel very clean. Sean and his staff and family are very friendly , welcoming and concerned that their guests are comfortable and satisfied!!
Bodde her 3 netter i november 2023

6/10 – Grei

Jorie

Reiste med partner
Likte: Personale og service
Comfortable, pretty quiet and comfortable. A good place to stay for the price.
Bodde her 1 natt i november 2023
Svar fra Sean den 25. nov. 2023
Thank you Jorie for staying with us! Please accept our sincere apologies for any inconveniences you had with your stay. Hope your next stay with us is soon and we will try our best to get 5/5 from you! Sorry for late reply.

10/10 – Utmerket

Benjamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy check in, and everything was clean.
Bodde her 1 natt i november 2023
Svar fra Sean den 24. nov. 2023
Dear Benjamin,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Belinda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sean den 24. nov. 2023
Dear Belinda,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Ron

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sean den 24. nov. 2023
Dear Ron,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Alicia og Compton

Likte: Renhold og overnattingsstedets bygg og tilstand
Bed too hard
Bodde her 1 natt i oktober 2023
Svar fra Sean den 2. nov. 2023
Dear Alicia,Thank you for staying with us! Please accept my sincere apologies for any inconvenience you had with your stay.

10/10 – Utmerket

Shirley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cleanliness abounds. Staff is beyond helpful and caring.
Bodde her 1 natt i oktober 2023
Svar fra Sean den 1. nov. 2023
Thank you Shirley for staying with us and taking time to leave an outstanding feedback!Hope your next stay with us is just around the corner.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Carol

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Sean den 31. okt. 2023
Thank you Carol for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

William

Good
Bodde her 1 natt i oktober 2023
Svar fra Sean den 31. okt. 2023
Thank you William for staying with us and taking time to leave a 4-star rating! Hope to serve you soon and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Alberto

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Sean den 31. okt. 2023
Thank you Alberto for staying with us and taking time to leave a 4-star rating! Hope to serve you soon and we will try our best to get 5/5 from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

4/10 – Dårlig

Joseph

Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Renhold
Most things were fine except the room reeked of cigarettes. Not good.
Bodde her 1 natt i oktober 2023
Svar fra Sean den 29. okt. 2023
Dear Joseph,Please accept my sincere apologies for the inconvenience you had with your stay. I can assure you that this is not the typical level of service that we provide here at Best Western El Rancho Palacio.

8/10 – Bra

James

Reiste med partner, Forretningsreisende, Reiste med kjæledyr
Likte: Fasiliteter
Very friendly staff, good breakfast easy access
Bodde her 1 natt i oktober 2023
Svar fra Sean den 28. okt. 2023
Thank you James for staying with us and taking time to leave a positive feedback!Hope to serve you soon and we will try our best to get 5/5 ratings from you.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

6/10 – Grei

cynthia

Likte: Renhold og personale og service
the water in the rooms tasted bad. had to buy water.
Bodde her 1 natt i oktober 2023
Svar fra Sean den 28. okt. 2023
Dear Cynthia,Please accept my sincere apologies for any inconveniences you had with your stay. We get water from City of Roswell, and also we have two commercial softeners before water goes to rooms.

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was exceptionally friendly and welcoming. A minor leak with the shower is my only critique
Bodde her 3 netter i oktober 2023
Svar fra Sean den 31. okt. 2023
Thank you Jeffrey for staying with us and taking time to leave a 5-star rating! Please accept my sincere apologies for any inconvenience you had with your stay. Will pass on your message to our maintenance team. Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Sean den 14. okt. 2023
Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

8/10 – Bra

Terrence

Likte: Renhold, personale og service og romkomfort
Better than expected
This place is an older motel with the doors facing parking lot and outside access. It is older but clean. Our room was decent and most important it was clean. It showed wear, caulk around tub etc, could be better, but it isn't a new building. I was actually surprised it was kept up as good as it is. The breakfast was typical eggs, sausage, waffles, cereals, oatmeal, rolls, donuts etc. which were good and plentiful. the area around was good and we felt safe there. There are also restaurants right next door and across the street.
Bodde her 1 natt i oktober 2023
Svar fra Sean den 11. okt. 2023
Thank you Jess for staying with us and taking time to leave a positive feedback! Hope to serve you soon, and we will try our best to get 5/5 from you.Please accept my sincere apologies for inconveniences you had with your stay. All of our rooms have been fully remodeled in 2020 and our lobby-breakfast area in February 2023. Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!

10/10 – Utmerket

Denielle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Sean den 10. okt. 2023
Dear Denielle,Thank you for staying with us and taking time to leave a 5-star rating! Hope to serve you soon.Thank you for recommending Best Western El Rancho Palacio to future guests and travelers!