Hoteller i Rockford

«Excellent place to stay. I enjoyed my stay»

«The neighbors we had during our stay wasn’t not quite, music blaring until 1230 and had to call the front desk. The next morning we decided to mention something again. After we called about our “deposit” for the room we had to put down even though it was completely payed for already, the front desk continued to say that there were no complaints at all from when our stay was. Which isn’t true I have to call log on my phone still.»

«Booked last minute got a very nice clean room but a sticky floor. Probably from too much cleaner. Fresh cookies in the lobby very helpful gentleman at the desk. Luggage rake was small and a little difficult to maneuver but the in room amenities were great»

«The staff were kind and helpful at a bare minimum. Our room was absolutely.... I don't know that there are words to describe the room. . I have stayed in plenty of dives and sketchy places. However, this one takes the cake! There were no working ice machines. When we entered our room, it was about 150°. The toilet had been used prior to us arriving. There were dirty handprints on the ceiling and the walls. There was no fridge. There were several spots on the walls that had been damaged. The TV ...

«love the cleanliness and service»

«Professional and helpful staff. Clean and beautiful.»

«It was wonderful»

«AVOID at all costs! Worst experience ever at any hotel, and I have stayed in more than I can remember. Booked two rooms thru Expedia weeks in advance. When my travel companion and I got there, they told me I had only booked one room. I argued to no avail, and they told me the hotel was full. My companion had to go book another room that I drove him to, then I had to back to this place. The WORST part was at checkout. They handed me a receipt for my one room, but when I got back home, I found ...

«They are always helpful and clean and listen to your needs. They make homemade cookies every night. Rooms are always maintained.»

«King size bed with spacious room. Enjoyed my stay.»

«Staff were very helpful. Our room was so nice and comfortable. I came from out of town for surgery and my husband and little dog stayed with you all until I got out of surgèry.and could go back until I felt we could drive home.»

«Everything was great»

«Our stay at The Suites at Prairie Falls was amazing! The entire facility was clean, the staff was friendly and went above our expectations to make sure we had everything we needed. The restaurant, Emma's was delicious. Our room was huge, comfortable and quiet. We look forward to coming back soon.»

«Lesson learned»

«No full buffet breakfast as advertised. False advertising and deceptive marketing practices. Noisy rooms woke up at 3:30 a.m. from poor insulation and freeway noise. Front desk staff was a disaster. Property is not up to Best Western Plus standards.»

«Checked in past midnight and the room was so comfortable and the showers actually have HOT showers! 😍 Front desk ladies were kind, and so wonderful and special tha ks to Thoko at the front desk helped to coordinate a late check out so we could get some good rest in. Breakfast was... not so great. Just frozen breakfast sandwiches you can heat up in the microwave, cereal, waffles, and bagels/toast. The fruit was kind of sad looking, and there were no sugar alternative options at all. No sugar ...

«Freshly cleaned rooms everyday with fresh linens. The hotel was lightly dated but obviously well cared for with staff and owners taking good care of it. The staff is friendly and helpful. Breakfast was delicious and parking was excellent. The free coffee wasn’t just good because it was free coffee it was very high quality as well. I will be coming back.»

«Cleaning remodeling to be better. The nicest place I have stayed at in weeks.! They even made the pool handicap accessible. Breakfast good also.»