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Anmeldelser av Hampton Inn Rochester Irondequoit

2.5 out of 5
Hampton Inn Rochester Irondequoit
1323 E Ridge Rd, Rochester, NY

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 450 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 311 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 102 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 77 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 62 av totalt 1002 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell i forhold til prisen
Fint hotell.

8/10 – Bra

deanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, professional employees, no complaints
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Riccardo

Likte ikke: Overnattingsstedets bygg og tilstand
Not great
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Anne

Likte: Personale og service
Likte ikke: Renhold
Room wasn’t cleaned - walked into a dirty room. They gave me another room but could’ve offered me something for the inconvenience
Bodde her 1 natt i mai 2024

6/10 – Grei

Kate

Forretningsreisende, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
I would say we did NOT see any bugs so that’s the most important thing but was not a great experience. Bathroom light was burnt out, no shampoo or conditioner in the large jugs in the shower and of course did not know this until already in the shower. Housekeeping came at 10am to clean claiming we had already checked out and obviously we had not. Elevator was dirty and not cleaned at all in the time we were there based on the same garbage on the floor. Breakfast was small and not worth it. Personally probably not ever stay again.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Igor og Pittsford

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice and updated, clean. close to restaurants and highway.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Leo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was fine!
Bodde her 1 natt i april 2024

10/10 – Utmerket

Karrianne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great, breakfast was wonderful for being a hotel. Rooms were clean and comfy
Bodde her 2 netter i april 2024
Svar fra frontdesko den 30. apr. 2024
Thanks so much for your response!

10/10 – Utmerket

Kristina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’d be great to bring back the business center. Sometime an actual system w/ printer is needed… Also, laundry items would be GREAT…!
Bodde her 4 netter i april 2024
Svar fra frontdesko den 30. apr. 2024
Thanks so much for your response!

4/10 – Dårlig

David

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The complimentary breakfast was terrible
Bodde her 2 netter i april 2024
Svar fra frontdesko den 30. apr. 2024
Thanks so much for your response!

10/10 – Utmerket

gilberto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 – Dårlig

Maria og Uniondale

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The pillows stank, one of the beds was not clean.
Bodde her 2 netter i april 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 – Bra

Steven og Hillsborough

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was good. Staff we're friendly and helpful. Just an incidental comment, the digital key in the Hilton honors phone app only worked 3 out of the 20 times I tried it.
Bodde her 2 netter i april 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 – Bra

Elisabeth og Woodridge

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The staff was lovely and the rooms were nice. There was no shampoo in the bottle and the tub drained slowly. Otherwise we enjoyed our stay.
Bodde her 2 netter i april 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Utmerket

Kateryna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s been nice. Clean and friendly.
Bodde her 2 netter i april 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Utmerket

Stacy og Webster

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff was very personable and helpful! Nice and comfortable room. Plenty of parking.
Bodde her 1 natt i mars 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Utmerket

Luis og Winter Haven

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely clean room, excellent breakfast staff was friendly. Lunch at Rubino’s across the street was amazing !
Bodde her 4 netter i februar 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

6/10 – Grei

Kristina

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…
Bodde her 3 netter i februar 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

2/10 – Forferdelig

cindy

Bodde her 1 natt i februar 2024
Svar fra Ossie den 18. apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 – Dårlig

Laurel og Ithaca

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is dirty and rundown. Shower curtain fell on me while in the shower. Dark out curtain fell off. Bathroom was not clean. Rug near desk was soaking wet with some dark nasty stuff. The front desk staff did not know how to check us in, took 20 minutes. Wondering why Expedia would recommend this dump.
Bodde her 2 netter i januar 2024

4/10 – Dårlig

Katie

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Thomas

Likte ikke: Personale og service
Light over bathroom mirror was told it would be replaced and wasn’t. Asked for clean towels and none were available.
Bodde her 2 netter i januar 2024

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Need better lighting in room
The bed was lumpy and uncomfortable. The room was dark. It only had 2 bedside lamps and a very white desk lamp. The coolness of the light coming out of the desk lamp was too offensive to leave on for any long period of time. Even with it on I needed a flashlight to find things in my bag.
Bodde her 1 natt i januar 2024

6/10 – Grei

Denise

Likte: Personale og service
Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.
Bodde her 1 natt i desember 2023

8/10 – Bra

Michele

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel close to Hospital
Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.
Bodde her 1 natt i desember 2023

6/10 – Grei

edward

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
just an okay saty
After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.
Bodde her 2 netter i desember 2023

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Eh.
Shower missing door, weird incident at check in about the room charge. Found out i was double charged.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Ivan

Likte: Renhold
Bodde her 3 netter i november 2023

6/10 – Grei

Heather

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

6/10 – Grei

Mary

Reiste med familie
Bodde her 2 netter i november 2023

8/10 – Bra

Craig

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good property, good staff
This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.
Bodde her 1 natt i november 2023
Svar fra Best Wishes, The Hampton Inn den 19. nov. 2023
We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Did not get the room I booked!
Front desk sent us to my handicapped king-bed room, but the bed was stripped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.
Bodde her 1 natt i november 2023
Svar fra Bri Medina, Front Office Supervisor den 19. nov. 2023
Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

6/10 – Grei

Cody

Likte ikke: Overnattingsstedets bygg og tilstand
Room was stained on carpet and drapes
Bodde her 1 natt i november 2023
Svar fra Bri Medina, Front Office Supervisor den 11. nov. 2023
Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

8/10 – Bra

Vincent

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Bri Medina, Front Office Supervisor den 4. nov. 2023
I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

4/10 – Dårlig

Andrew

Likte ikke: Renhold og personale og service
Strong pet odor in the room
Bodde her 1 natt i oktober 2023
Svar fra Bri Medina, Front Office Supervisor den 4. nov. 2023
I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

4/10 – Dårlig

Alexis

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere
Bodde her 2 netter i oktober 2023
Svar fra Hampton Inn Irondequoit Management Team den 29. okt. 2023
We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

2/10 – Forferdelig

Joshua

Bodde her 1 natt i oktober 2023
Svar fra Bri Medina, Front Office Supervisor den 25. okt. 2023
Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

10/10 – Utmerket

Shaleea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff
Svar fra Bri Medina, Front Office Supervisor den 25. okt. 2023
I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

8/10 – Bra

Predrag

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Bri Medina, Front Office Supervisor den 16. okt. 2023
It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Hampton Inn den 12. okt. 2023
Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

6/10 – Grei

Kelley

Property was ok. Check in took almost an hour. They were overbooked and took a while to locate a room. Since I didn’t book directly from Hilton we were not a priority.
Bodde her 1 natt i oktober 2023
Svar fra Hampton Inn Irondequoit Management Team den 11. okt. 2023
We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

8/10 – Bra

Arthur

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
parking was a problem with repaving going on. delayed check-in, made us late for family dinner
Bodde her 2 netter i oktober 2023
Svar fra Bri Medina den 8. okt. 2023
I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

2/10 – Forferdelig

Elizabeth

Bodde her 1 natt i oktober 2023
Svar fra Bri Medina, Front Office Supervisor den 25. okt. 2023
We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

8/10 – Bra

Jaime

Likte: Personale og service og overnattingsstedets bygg og tilstand
Security issues
Bodde her 1 natt i september 2023
Svar fra Bri Medina den 8. okt. 2023
Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

10/10 – Utmerket

Kellie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel, quiet and well kept. Staff were friendly.
Bodde her 2 netter i september 2023
Svar fra Bri Medina, Front Office Supervisor den 14. okt. 2023
That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

8/10 – Bra

Hollie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.
Bodde her 1 natt i september 2023
Svar fra Bri Medina, Front Office Supervisor den 14. okt. 2023
Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

10/10 – Utmerket

Dianna

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, quiet, ample parking. The real star was Rashad the night clerk who helped replace something in our room ASAP. Friendly and personable, he was a pleasure. (And go have dinner at the Italian place next door! You won’t be disappointed!)
Bodde her 1 natt i september 2023
Svar fra Bri Medina, Front Office Supervisor den 16. okt. 2023
That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

10/10 – Utmerket

Jim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Bri Medina, Front Office Supervisor den 16. okt. 2023
We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

4/10 – Dårlig

Kristen

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Disappointing
The bathroom was dark with no working ceiling light or vent fan. The bedding was old and I was concerned about its cleanliness. The coffee and breakfast was of no use to us due to poor quality and taste. We always choose Hampton Inns and these problems haven’t happened at other locations we’ve tried.
Bodde her 3 netter i august 2023
Svar fra Bri Medina, Front Office Supervisor den 16. okt. 2023
I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.

10/10 – Utmerket

Teresa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra Bri Medina, Front Office Supervisor den 16. okt. 2023
It's great to know you had a great stay with us. We hope to see you again soon. Best Wishes