Lobby

Anmeldelser av Best Western Plus Victor Inn & Suites

2.5 out of 5
Best Western Plus Victor Inn & Suites
7449 State Route 96, Victor, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 617 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 249 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 70 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 1003 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Paul

Likte: Overnattingsstedets bygg og tilstand
Clean and comfortable
Bodde her 1 natt i mai 2024

8/10 – Bra

Gregory og Kernersville

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was great. Friendly staff and great breakfast. Only complaint was bottle of soap, shampoo and conditioner empty.
Bodde her 1 natt i mai 2024

8/10 – Bra

melanie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time there and would definitely go back
Bodde her 1 natt i mai 2024

8/10 – Bra

John

Reiste med familie
It was easy to get off the turnpike and back on.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Caleb

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I cant wait to book again but hopefully next time i stay i can have a room that i can smoke in other than that 0 complaints i loved my stay
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Jovica

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Brittany

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly check in staff, clean & breakfast was good. Pool was nice.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ellen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and quiet
Bodde her 1 natt i mai 2024

8/10 – Bra

Trevor

Bodde her 1 natt i april 2024

10/10 – Utmerket

Justin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and in convenient location
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Damla

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
Bodde her 1 natt i mai 2024
Svar fra Thomas Coyne den 4. mai 2024
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 – Utmerket

Beth

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Good rates, good front desk service.
Bodde her 1 natt i april 2024

6/10 – Grei

William og Milford

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
Bodde her 3 netter i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 – Utmerket

Suzanne

Likte: Renhold, personale og service og fasiliteter
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 – Utmerket

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place,nice person at the front desk
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 – Utmerket

Cindy og Hilliard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 – Dårlig

Kevin

Reiste med partner
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 – Utmerket

Anthony

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 28. apr. 2024
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 – Utmerket

Llisel

Likte: Renhold og personale og service
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 28. apr. 2024
Thank you! We hope to see you again in the future!

10/10 – Utmerket

Kerry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean, close to a lot of great dining options and shopping.
Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 – Utmerket

Janet

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 28. apr. 2024
Thank you. We look forward to seeing you again in the future!

10/10 – Utmerket

Bethann

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 28. apr. 2024
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 – Bra

Gerald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 28. apr. 2024
Thank you! We look forward to seeing you again in the future!

10/10 – Utmerket

Yeva

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 15. apr. 2024
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 – Utmerket

Lois

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 15. apr. 2024
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 – Bra

Lawrence

Bodde her 1 natt i april 2024

10/10 – Utmerket

Paul

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly and helpfull.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 15. apr. 2024
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 – Bra

Stephen

Reiste med partner
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
Bodde her 3 netter i april 2024
Svar fra Thomas Coyne den 15. apr. 2024
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 – Bra

Herbert og Jersey City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast staff was awesome. He gave us ice cream for our waffles.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 10. apr. 2024
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

10/10 – Utmerket

Gauthier

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
L’initiative du personnel à la réception
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 15. apr. 2024
Thank you I will pass along the message to our staff!

6/10 – Grei

Jonathan

Reiste med partner
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 9. apr. 2024
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 – Utmerket

George

Bodde her 2 netter i april 2024
Svar fra Thomas Coyne den 30. apr. 2024
Thank you we hope to see you again soon!

6/10 – Grei

Penny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 9. apr. 2024
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 – Utmerket

Katherine og cortland

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is very accommodating 👍
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 9. apr. 2024
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 – Utmerket

Leslie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Thomas Coyne den 9. apr. 2024
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 – Utmerket

Peter og Lindsay

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
enjoyable stay good breakfast
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 4. apr. 2024
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 – Utmerket

Shane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly folks and neat room, free breakfast and coffee provided
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 3. apr. 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
we enjoyed our stay. breakfast
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 3. apr. 2024
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 – Utmerket

Gill

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 24. mars 2024
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 – Bra

Shannon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and staff were friendly.
Bodde her 1 natt i februar 2024
Svar fra Thomas Coyne den 22. mars 2024
Thank you for staying with us. We look forward to seeing you in the future!

8/10 – Bra

Harman Singh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mars 2024
Svar fra Thomas Coyne den 22. mars 2024
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 – Bra

Elizabeth

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property was in a safe area, clean, staff were friendly and helpful!
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 19. mars 2024
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 – Utmerket

Michael

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice hotel and great staff. Thanks especially to Joe.
Bodde her 3 netter i mars 2024
Svar fra Thomas Coyne den 19. mars 2024
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 – Utmerket

Catherine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff. Friendly and always ready to help.
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 19. mars 2024
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 – Bra

Nicole

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I loved the jetted tub in my room!!!!
Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 19. mars 2024
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 – Grei

Austin og Scarborough

Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 3. apr. 2024
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We enjoyed our stay
Bodde her 3 netter i mars 2024
Svar fra Thomas Coyne den 11. mars 2024
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Utmerket

Emma

Bodde her 1 natt i mars 2024
Svar fra Thomas Coyne den 3. apr. 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!

8/10 – Bra

Becky

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jacuzzi room!
Bodde her 1 natt i februar 2024
Svar fra Thomas Coyne den 11. mars 2024
We are thrilled you enjoyed our spa room! We hope to see you again soon!