Hoteller i Richmond

«The room I stayed in was absolutely beautiful, and every little detail was thought of. Very clean, smelled great, quiet. I only stayed one night but will definitely be back!»

«The resort itself stood out so beautiful!»

«Great experience. Clean, spacious and close to everything.»

«The staff- when you could find them tried to be helpful. The walls are thin so we were kept up all night by loud groups on every floor. There is no security and people kept propping stairway door to outside open at night. Our keys cancelled out because staff person who gave us 3 keys did not know room card system can only handle two keys. It took hours to check in - not clear why. Our room had water damage under window.»

«Our room on the 6th floor was loud with neighbors & the seagulls were horrible. Room was not that clean, hair everywhere Yuck-1⭐️ We moved to another room next day, 5th floor. Room was very clean, comfortable & quiet. Staff was very helpful. 5⭐️⭐️⭐️⭐️»

«When we were there, our floor, including our room smelled of feces. We checked other floors and they didn’t smell like that. We asked the front desk for assistance and they told us to just run the water. It did not help. We asked for other rooms, they said they were fully booked and couldn’t accommodate that. They did not do anything to assist, nor did they provide anything to comp us for the terrible smell on our floor and in our rooms, except give us an air freshener spray, but only when we ...

«The room was not clean, baseboards looked as though they hadn’t been clean in some time, there was unfinished repairs on the walls, stains in the tub. A dirty towels on the towel rack. Just altogether gross.»

«The pictures online are much better than the actual property. My experience here was honestly very disappointing. The first room I was placed in had a toilet leaking water all over the bathroom floor. After reporting it, I was moved to a second room, which was even worse — there was visible mold all over the ceiling and I found a bug on the bed. I was then moved a third time, and while that room was acceptable, the overall experience had already ruined the stay for me. The property feels more ...

«We stay here everytime we visit Mystic, CT. Always a lovely experience.»

«Staff was absolutely amazing! Bed was a little tough, but was good for my stiff back.. Went next door to the bar/lounge (also owned by same people) and the staff was extremely friendly! Loved it!»

«OK»

«No issues »

«Room was clean and bed was comfortable, hotel is a bit dated. »

«Room was great, clean»

«Hotel was bigger than expected. The room was spacious. The bed is a bit too soft. Toilet makes noises. Breakfast is simple but filling. Overall great hotel, will be back.»

«Would definitely go back to this hotel.. I like how large my two queen bed room, high ceiling and nice amenities! Highly recommended!»

«There are nights that there’s no parking inside the property, though there’s parking on the streets.»

«The staff was super friendly and helpful. The breakfast bar was restocked frequently. Room was clean and ac was quiet.»

«Full breakfast every morning during my stay, was awesome! As far as the staff, when I checked in on 5/6/26 @ 12:30, the young lady that checked me in was superb! I forget her name, but she worked that shift. The other staff weren’t nearly as friendly and helpful as she was.»

«very poorly managed facility. they have a banquet hall and had a prom booked the night we stayed. they didn't tell us until we checked in and they said it wouldnt be too loud. it was extremely loud and we were on second floor directly above the hall. we were travelling with a 1 year old and baby couldn't sleep because all of the noise. we demanded a refund and left the hotel to find somewhere else. very inconsiderate and un professional. they could've told us prior to check in so we ...