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Anmeldelser av Best Western Plus Richmond Airport Hotel

2.5 out of 5
Best Western Plus Richmond Airport Hotel
5300 Airport Square Ln, Sandston, VA

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 386 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 298 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 134 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 98 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 85 av totalt 1001 anmeldelser." "

7,8/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Gary

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
There were holes in the carpet, one end of the main hall smelled like weed and urine. It was Memorial Day Weekend and pool was not open due to lack of inspection. I had a two night reservation and after staying one night I asked to check out the next morning and a get a refund on the second night and was told no, that it was a 2 night reservation so they could not refund one night. Not sure if that makes any sense, but will not stay here again.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Kay

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff’s was nice very clean smells good I would revisit i enjoyed my stay
Bodde her 2 netter i mai 2024
Svar fra Nihar den 28. mai 2024
We're delighted you had a pleasant stay! We appreciate your kind words and hope to welcome you back soon. Thank you!

8/10 – Bra

Edwin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.proximity to RIC for overnighter travellers; .friendly, courteous staff. .Shuttle Bus service is excellent .Hot breakfast * no tissue paper otherwise, a great hotel
Bodde her 1 natt i mai 2024
Svar fra Nihar den 28. mai 2024
Hello Edwin, We're delighted you found our hotel convenient for overnight travelers to RIC airport and enjoyed the friendly service from our staff. It's wonderful to hear you had a positive experience with our excellent shuttle bus service and enjoyed the hot breakfast. We apologize for the oversight with the tissue paper and appreciate you bringing it to our attention. We'll ensure it's addressed promptly. Thank you for your feedback, and we hope to welcome you back soon!

10/10 – Utmerket

Debbie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it
Bodde her 1 natt i mai 2024
Svar fra Nihar den 28. mai 2024
Hello Debbie,We're thrilled to hear that you loved your stay! Your satisfaction means the world to us. We look forward to hosting you again soon!

2/10 – Forferdelig

Minouche

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was not well kempt and there was a lack of customer service at this establishment.
Bodde her 3 netter i mai 2024
Svar fra Abby den 25. mai 2024
Dear valued guest, we are sorry to hear you thought there was a lack of customer service, our staff prides themselves on making the guest number one priority. The property is currently working with the design team for a fresher look. Thank you for taking the time to leave feedback.

4/10 – Dårlig

Andre

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bathroom sink drained very very slow. There were insects (several) in the bathroom sink and there was two phones in the room and Neither phone worked. VERY VERY DISPLEASED. Wanted a partial if not full refund and i let the young man working the front desk know.
Bodde her 1 natt i mai 2024
Svar fra Abby den 24. mai 2024
Dear valued guest, we are sorry to hear you did not enjoy your stay. We thank you for letting us know about the issues experienced. All guest feebback helps to better serve future guests. Thank you.

4/10 – Dårlig

Pat og Naples

Reiste med familie, Reiste med kjæledyr
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
electrical problems so no heat/AC ventilation. Dead bolt did not lock. we arrived late and were too tired to request another room plus the person at the front desk was barely civil when I checked in. loved that they allowed big dogs- will not be back though
Bodde her 1 natt i mai 2024
Svar fra Abby den 23. mai 2024
Dear valued guest, thank you for taking the time to leave feedback.

2/10 – Forferdelig

Wade

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Needed updating, only one elevator in service, narrow halls and room entry, breakfast was below average, key cards continually failed to work in room entries, dirty carpet, entry-exit doors to parking were always unlocked. Will not book another Best Western.
Bodde her 2 netter i mai 2024
Svar fra Abby den 23. mai 2024
Dear valued guest. thank you for taking the time to leave feedback.

6/10 – Grei

Todd

Forretningsreisende, Reiste med familie
Likte ikke: Personale og service
Shuttle driver apparently decided to not come to work, so several groups scrambled to arrange Ubers at 4:30 in the morning. I called ahead of time and asked at check in regarding shuttle service to the airport and everyone said it started at 4:00 and ran every 30 minutes. The guy at the desk at 4:30 was eating pizza and said the driver was on his way and then got in his car and left. Not going back.
Bodde her 1 natt i mai 2024
Svar fra Abby den 24. mai 2024
Dear valued guest we are sorry to hear you had an issue with transportation. We will look into this matter. Thank you!

6/10 – Grei

Tyrone

Reiste med familie
Likte: Personale og service
Its a little out dated.
Bodde her 2 netter i mai 2024
Svar fra Abby den 23. mai 2024
Dear valued guest, thank you for taking the time to leave feedback.

6/10 – Grei

Carina

Reiste med en gruppe
Likte: Personale og service
Outdated.
Bodde her 1 natt i mai 2024
Svar fra Abby den 23. mai 2024
Dear valued guest, thank you for taking the time to leave feedback.

10/10 – Utmerket

Laura

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was a little bit older, but the staff, convenience and kindness were bar none. I travel nonstop for business and few places are as client service centered as this place was they even went out of their way to take me, free of charge, to and from the airport.
Bodde her 1 natt i mai 2024
Svar fra Abby den 16. mai 2024
Dear valued guest, thank you for your comments.

6/10 – Grei

Lisa

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The breakfast was excellent. Nathaniel at the front desk was also excellent. The room needed paint and grout redo. The bathtub was in disrepair. The hallway carpet was frayed. The general upkeep was not up to the standards that I expect in a BW Plus.
Bodde her 1 natt i mai 2024
Svar fra Abby den 16. mai 2024
Dear valued guest, thank you for your comments.

6/10 – Grei

Rachel

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Abby den 16. mai 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 – Utmerket

Elsie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable
Bodde her 1 natt i mai 2024
Svar fra NAV den 14. mai 2024
THANKS FOR GIVING US A FIVE STARS

10/10 – Utmerket

Lakisha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay at Best Western Plus Airport Hotel. The check-in process was very convenient. The complimentary breakfast was good. The room i stayed in was very comfortable and clean.
Bodde her 2 netter i mai 2024
Svar fra NAV den 14. mai 2024
THANKS FOR YOUR KIND WORDS...

10/10 – Utmerket

Becky

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Service was great, clean & convenient to the airport!
Bodde her 1 natt i mai 2024
Svar fra NAV den 14. mai 2024
THANKS FOR YOUR KIND WORDS..

10/10 – Utmerket

Tia

Likte: Personale og service og overnattingsstedets bygg og tilstand
Everyone was nice, there was a hot breakfast, and a free shuttle to the airport but the bathroom could have been cleaner
Bodde her 1 natt i mai 2024
Svar fra NAV den 8. mai 2024
THANKS

8/10 – Bra

Carole

Likte: Personale og service
The 2nd elevator has been out of service for over a year…it needs to be repaired and put back in service.
Bodde her 1 natt i mai 2024
Svar fra NAV den 8. mai 2024
THANKS FOR YOUR FEEDBACK.WE WILL LOOKING FORWARD TO RESOLVE

6/10 – Grei

Elizabeth

Bodde her 1 natt i mai 2024
Svar fra Abby den 24. mai 2024
Dear valued guest, thank you for taking the time to rate our property.

2/10 – Forferdelig

Cory

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you ask for a survey to be completed or an honest review but want me to revise it to fit your criteria than it wouldn't be an honest review. Maybe you should not steal peoples money and stand by your service.
Bodde her 2 netter i april 2024
Svar fra Abby den 3. mai 2024
Dear valued guest we can clearly see that your upset about something, but we do not steal peoples money. If you would like you may contact us directly to give further information. Thank you.

10/10 – Utmerket

Kathy

Bodde her 1 natt i april 2024
Svar fra Abby den 23. mai 2024
Dear valued guest, thank you for taking the time to leave feedback.

8/10 – Bra

Matthew

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was clean, our room was very clean. Beds were super firm, so nice if you like a firm bed. There was only one trash can in the room which was in the bathroom and a small one at that. The breakfast was really good, a ton to choose from. I would stay here again.
Bodde her 1 natt i april 2024
Svar fra Suzette den 29. apr. 2024
Dear valued customer,We appreciate your business and look forward to having you back with us.

8/10 – Bra

Martisa

Forretningsreisende
Friendly quite and clean
Bodde her 1 natt i april 2024
Svar fra Abby den 27. apr. 2024
Dear valued guest, we are happy to hear you enjoyed your stay! Thank you for your feedback.

4/10 – Dårlig

Stephen og Mineral

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Probably would spend the extra money and stay at the fairfield next time... very dated, and dirty
Bodde her 1 natt i april 2024
Svar fra Abby den 26. apr. 2024
Dear valued guest, we are an older hotel but clean all areas of hotel daily. We are excited to inform you renovation planning is underway. This should give a fresher look for a future stay. Thank you!

6/10 – Grei

Ashley

Likte: Renhold
Room was clean. Property old
Bodde her 1 natt i april 2024
Svar fra Abby den 25. apr. 2024
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

8/10 – Bra

Aleta

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Abby den 25. apr. 2024
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

10/10 – Utmerket

Carole

1 of the 2 elevators is out of order
Bodde her 1 natt i april 2024
Svar fra Abby den 25. apr. 2024
Dear valued guest, thank you for taking the time leave feedback. We are currently awaiting repair for the staff elevator. We appreciate your business and are happy to be your hotel of choice.

10/10 – Utmerket

Alice

Met my needs for an overnight stay and shuttle to the airport early morning. Vending machines needed attention. Shower doors didn’t close properly. Clean safe secure. Friendly personnel.
Bodde her 1 natt i april 2024
Svar fra Abby den 25. apr. 2024
Dear valued guest, thank you for taking the time leave feedback. We appreciate your business and are happy to be your hotel of choice.

4/10 – Dårlig

Amit

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Did not provide room service for two days , contacted front desk as night they say no one is available and they refuse to get new towels untill morning and that too none was provided .
Bodde her 2 netter i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 – Utmerket

James og Washington

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great, attentive , knowledgeable, friendly and professional staff. Great breakfast with lots of options. Clean, good condition room. Excellent wifi. Free, timely shuttle to and from airport. Only downer-no desk lamp? Not sure how that happened, but made doing paperwork difficult. Overall great.
Bodde her 2 netter i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

8/10 – Bra

stephanie og Asheville

Likte: Renhold og personale og service
My room was clean and the staff were polite and helpful. One elevator was out of order and some of the doors, light shades needed updating or repair. It was close to the airport, which was a positive for me.
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 – Utmerket

Song Kyu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was great.
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 – Utmerket

Galen

Likte: Renhold og overnattingsstedets bygg og tilstand
A safe area
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 – Utmerket

Harrison

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The proper is okay.
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

6/10 – Grei

Lynn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The price was right & breakfast was great!
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 – Utmerket

Robin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Thank you for taking the time to rate our property!

4/10 – Dårlig

Luisa

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The hotel is rundown a bit and the area is not the best. There’s no security.
Bodde her 1 natt i april 2024
Svar fra Abby den 18. apr. 2024
Dear valued guest, thank you for taking the time to review our property.

10/10 – Utmerket

Paul

Bodde her 1 natt i april 2024
Svar fra Abby den 3. mai 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 – Utmerket

Kathleen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were picked up from the AP and the driver was super friendly and kind. It was late and we hadn’t eaten so he offered to drive us to a restaurant and pick us up.
Bodde her 1 natt i april 2024
Svar fra Abby den 11. apr. 2024
Dear valued guest, thank you for taking the time to leave feedback!

10/10 – Utmerket

Marquis og Long Island

Likte: Renhold og overnattingsstedets bygg og tilstand
Everything was good my husband and i would return in the future.
Bodde her 1 natt i april 2024
Svar fra Abby den 11. apr. 2024
Dear valued guest, thank you for taking the time to leave feedback!

6/10 – Grei

KEITH

Reiste med partner
Airport shuttle disorganized and confusing information.
Bodde her 1 natt i april 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

6/10 – Grei

VirginiA

Ok
Bodde her 1 natt i april 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

8/10 – Bra

Joao

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

8/10 – Bra

Julie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La chambre et le petit déjeuner était parfait
Bodde her 1 natt i april 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to leave us feedback.

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

10/10 – Utmerket

Debra og Waukegan

Likte: Renhold, personale og service og fasiliteter
the staff member when I checked in that night was very courteous and professional, (forget her name) but she was very pleasant and helpful.
Bodde her 1 natt i mars 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to leave feedback. We appreciate your business and hope to become your hotel of choice.

6/10 – Grei

Zach

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
A
Bodde her 1 natt i mars 2024
Svar fra Abby den 4. apr. 2024
Dear valued guest, thank you for taking the time to rate our property.

2/10 – Forferdelig

Ashley

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Disgusting Had bugs Police coming day and night Don’t stay here
Bodde her 2 netter i februar 2024
Svar fra Abby den 29. mars 2024
Dear valued guest, we will be looking into the matter mentioned above. Thank you for taking the time out of your day to leave feedback.

8/10 – Bra

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was convenient for us
Bodde her 1 natt i mars 2024
Svar fra Abby den 28. mars 2024
Dear valued guest, thank you for taking the time to leave feedback. We hope to become your hotel of choice while traveling in Richmond Va. Thank you!