Hoteller i Richland

«Drove 2 hours to Hotel and was informed by staff there that Expedia's computers were not communicating properly with theirs. They could not honor reservation confirmation, and charged me for the stay, I had to go to a different hotel. Now Expedia states it will take 10 days to get the charge reversed. Residence Inn staff simply just sent me on my way. Not even helpful to call around yet they gave a confirmation and everything. »

«Nice, polite staff. Clean room. Pleasant stay.»

«Did not try to view lake. Paid attention to the wedding and reception »

«Did not stay $100 night for us. when I got there it was another $145 for our dog ridiculous»

«We did not have hot water in our shower nor did we have electricity in our bathroom. The front desk person was not any help as I launch our complaint. So we did not get a shower for the day. Hopefully the hotel will give us some kind of refund. But this front desk person kept saying go get your refund from Expedia. We will see»

«Perfect stay»

«Great place tobstay»

«Very nice location. We would use it again.»

«We didn’t even stay the night. Went somewhere else. Asked for a refund but non refundable online. He offered us another room but didn’t want it cus of the condition of the first room. Just said we will chalk that $75 up. Room smelt bad. The mattress cover had old blood stains from bed bugs that’s the main reason we didn’t stay. The guy was friendly but a no go for us. »

«My fourth stay at the Kalamazoo House didn't disappoint. As always, Amy is a delight and the breakfasts are a great start to a day. The room was in excellent condition and everything worked as expected. Can't wait to have an excuse to come back.»

«Clean room, good breakfast, easy parking. The pool was really dirty but everything else was clean.»

«Friendly staff, clean rooms and nice pool.»

«Location fine. Problems with the door not locking and shower broken. We had to change room at 8:30 at night The staff was very helpful but it was a hassle.»

«The breakfast is nice!»

«The room was clean and comfortable. The breakfast was good and the staff was pleasant.»

«Vibrant colors and comfortable lounge area with breakfast was nice. Free parking was excellent and easy to access. Room was mostly clean but shampoo/conditioner had not been refilled before my stay and were not refilled on my cleaning day. Staff were somewhat helpful but not as helpful as they could have been, especially regarding the snacks for purchase when they were not willing to point to something I was looking for even though I asked and instead let me find it myself.»

«Toilet paper holder was broken in room 424. Staff was very polite and accommodating! Would definitely come back again.»