Lounge

Anmeldelser av The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 507 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 283 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 111 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 61 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 1004 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Taylor

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Margaret og CHAMBERSBURG

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy to find in a new city. Located close to good eateries. Clean and well appointed. Friendly, helpful staff. Happy with stay!
Bodde her 1 natt i mai 2024
Svar fra Kenny A. den 21. mai 2024
Hi Margaret, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and we are happy to hear about how friendly and helpful they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It's also nice to hear that you enjoyed our downtown location and the restaurants around it. We will be so thrilled to welcome you again in the future!

4/10 – Dårlig

Ionessa Victoria

Likte ikke: Renhold og personale og service
During my recent stay at the hotel, I encountered some challenges with the cleanliness of my room's toilet (literally 💩 in the toilet bowl and its seat). Despite bringing this issue to the attention of the staff, I was initially met with a dismissive response and was informed that I would be charged extra for a room change. The tone of the interaction felt interrogative and unsupportive. However, after expressing my intention to document the condition of the toilet with a video, the staff quickly accommodated my request for a new room. The staff also recorded the video I took and said that it is not acceptable with the management. While I appreciated the eventual resolution, I hope the hotel can improve its responsiveness and customer service approach in similar situations in the future.
Bodde her 1 natt i mai 2024
Svar fra Kenny A. den 20. mai 2024
Hi Ionessa, Thank you for sharing your feedback. We are sincerely sorry for the condition of your room's toilet as it is not acceptable for any guest to be welcomed with an unclean environment. We also want to apologize if the response you were given initially was dismissive and rest assured that we will address this issue with our staff to prevent future occurrences. Thank you for bringing these matters to our attention as we continually work to improve our guests' experiences. We hope to have the opportunity to host you again so we may be able to provide you with an improved experience.

10/10 – Utmerket

Yessenia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice place close to Mountain Rushmore there were lots of restaurants around and restaurants that were walking distance as well as coffee shops. The rooms in hotel were nice and clean
Bodde her 2 netter i mai 2024
Svar fra Kenny A. den 20. mai 2024
Hi Yessenia, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Amy B.

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean. Very polite staff. Great food!
Bodde her 3 netter i mai 2024
Svar fra Kenny A. den 20. mai 2024
Hi Amy, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and the food. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. We hope you will come back and see us again soon.

8/10 – Bra

Frank

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Be prepared for the train to wake you up at 2 AM and then again at 3 AM. Ask for a room away from the train tracks. Saw some homeless people hanging around nearby but they leave you alone if you keep walking. Room is dated and the air conditioning is a little loud. You are right downtown and it’s easy to walk to all the restaurants. Spent one night and felt it was worth it to be so close to the restaurants. You don’t have to pay to park downtown or fight for a parking spot. Parking at the hotel and walking everywhere makes up for the minor hotel issues.
Bodde her 1 natt i mai 2024
Svar fra Kenny A. den 20. mai 2024
Hi Frank, Thank you for choosing us for your recent stay. We are glad that you get to experience our convenient downtown location and the restaurants nearby. We would like to apologize for any inconvenience caused by the train that runs close by. We hope to someday be able to provide you with a more relaxing experience.

10/10 – Utmerket

Daniel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very spacious, clean and modern room.
Bodde her 1 natt i april 2024
Svar fra Kenny A. den 20. mai 2024
Hi Daniel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed the spacious and clean room. We are happy that you get to experience our convenient downtown location and it would be our pleasure to welcome you back for another stay in the future!

8/10 – Bra

Jaimi og Orient

Bodde her 1 natt i april 2024
Svar fra Kenny A. den 20. mai 2024
Hi Jaimi, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

Gabriel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff are really nice and accommodating.
Bodde her 1 natt i mars 2024
Svar fra Kenny A. den 20. mai 2024
Hi Gabriel, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive review about our staff and it's great to hear about how nice and accommodating they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It would be our pleasure to welcome you back for another stay in the future!

10/10 – Utmerket

Brenda og Gillette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location downtown
Bodde her 2 netter i mars 2024
Svar fra Kenny A. den 20. mai 2024
Hi Brenda, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy that you get to experience our convenient downtown location and we will be so thrilled to welcome you again in the future.

10/10 – Utmerket

Victoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Clean and spacious rooms. Friendly staff.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome location!
Bodde her 2 netter i desember 2023

6/10 – Grei

Brittany

Likte ikke: Fasiliteter
Bodde her 1 natt i mars 2024
Svar fra Kenny A. den 20. mai 2024
Hi Brittany, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or disappointments you experienced during your time with us. I hope that you will consider staying with us again so that we can have another chance to provide you with an improved experience.

6/10 – Grei

Kevin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Kenny

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jeff

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 6 netter i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this hotel
Bodde her 1 natt i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

jason og Gillette

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
like the hotel stayed there 4 time would stay again
Bodde her 2 netter i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like the shuttle availability.
Bodde her 2 netter i januar 2024

8/10 – Bra

Teri

Love this hotel
We love this hotel. Its so convenient, the rooms are clean, comfortable and spacious. Every staff member we encountered was very friendly.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Kim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice property, beautiful hotel, great location and comfortable bed.
Bodde her 1 natt i februar 2024

8/10 – Bra

Joshua

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Was a good hotel to stay at, busy due to a large event in town
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Katrina

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Wendi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and conveniently located.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Shelley

Likte: Fasiliteter
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Bodde her 1 natt i januar 2024
Svar fra Kenny den 18. jan. 2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

James

Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Bodde her 1 natt i januar 2024
Svar fra Kenny den 9. jan. 2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 – Utmerket

Thomas

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Kenny den 9. jan. 2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Aldo Misael

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Kenny den 9. jan. 2024
Hi Aldo, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Kenny den 9. jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Kerri

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall great stay
Bodde her 1 natt i desember 2023
Svar fra Kenny den 9. jan. 2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

clay

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Kenny den 4. jan. 2024
Hi clay, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Augienel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Kenny den 4. jan. 2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Brooke

Bodde her 1 natt i desember 2023

4/10 – Dårlig

ELISA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Bodde her 1 natt i desember 2023
Svar fra Kenny den 27. des. 2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 – Utmerket

Kim

10/10 – Utmerket

Steve

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Bodde her 1 natt i desember 2023
Svar fra Kenny den 4. jan. 2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Shawn

Likte: Personale og service og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Kenny den 4. jan. 2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Olivia

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
No place to eat restaurant was closed
Bodde her 2 netter i oktober 2023
Svar fra Kenny den 4. jan. 2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Kenny den 4. jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Stacy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Dylan

Reiste med partner, Reiste med kjæledyr
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Bodde her 3 netter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Jenifer

Reiste med partner
Likte: Renhold og personale og service
Clean place. Good access to shops around.
Bodde her 5 netter i oktober 2023
Svar fra Kenny den 4. jan. 2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

denis

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean hotel
Bodde her 2 netter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

david

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Bodde her 2 netter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Reza

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great friendly staff. Easy check in. Great music at the bar
Bodde her 1 natt i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Jennifer

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Jennifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Christine

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Charge for shuttle
They charge now for the shuttle the reason I stay there is for the free shuttle service
Bodde her 1 natt i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Christine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Kenny den 4. jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.