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Anmeldelser av Clarion Inn

2.5 out of 5
Clarion Inn
1902 N Lacrosse St, Rapid City, SD

Anmeldelser

6,2
Rangering på 10 − Utmerket. 98 av totalt 442 anmeldelser." "
Rangering på 8 − Bra. 108 av totalt 442 anmeldelser." "
Rangering på 6 − Grei. 67 av totalt 442 anmeldelser." "
Rangering på 4 − Dårlig. 77 av totalt 442 anmeldelser." "
Rangering på 2 − Forferdelig. 92 av totalt 442 anmeldelser." "

6,6/10

Renhold

6,8/10

Personale og service

6,0/10

Fasiliteter

6,2/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

bill

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
No hot water, advertised a resteraunt but was close. Night clerk 1st night was excellent n very helpful. Next morning clerk was very rude when called about no hot water.
Bodde her 2 netter i april 2024
Svar fra Mary den 4. mai 2024
We apologize for the inconvenience of our hot water heater breaking and us having to get someone in to fix it. As for the restaurant, we apologize, but when they closed suddenly with no warning there is not much we can do about that. We are working hard to get a new restaurant on site.

2/10 – Forferdelig

Danielle

Bodde her 5 netter i april 2024
Svar fra Mary den 23. mai 2024
We are sorry to see you did not enjoy your stay! Without more information, we cannot hope to fix it so other guests don't experience the same issue.

4/10 – Dårlig

Danielle

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I liked the staff and that’s it
Bodde her 6 netter i april 2024
Svar fra Mary den 3. mai 2024
I am so sorry to hear that you didn't enjoy your stay! We are doing everything we can to make our guests comfortable so they can have an enjoyable time!

2/10 – Forferdelig

Edward

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We tried checking in at 11:00am after traveling for 24 and were told that they had no rooms available and check in time was 3PM. We then waited until 3pm and then was told our room wasn’t available and the instead of a King room we would get 2Queens instead. After checking in, I stepped outside to have a cigarette and saw no less than 5 drug deals go on in the parking lot and 2 go on at the front desk with the attendant as one of them. Never staying there again.
Bodde her 2 netter i april 2024
Svar fra Mary den 2. mai 2024
I am so sorry about the inconveniences you encountered during your stay. I do apologize that my front desk was following our policy of check in at 3pm. Also I was the one that checked you in and you asked for a first floor room and you agreed to switching the room types to get the first floor.

8/10 – Bra

Dr.

Likte: Personale og service og fasiliteter
Adam was very helpful with giving me an available upgrade due to all other room being dirty
Bodde her 4 netter i april 2024
Svar fra Mary den 1. mai 2024
Thank you for your kind words! We are sorry that you experienced this issue during your stay. We are glad we were able to resolve your issue!

2/10 – Forferdelig

cyndi

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The temp in our room would not go below 75 degrees. There were many empty rooms and they put us in the back by guest laundry and the ice machine. Our 2nd night there was a clanking dryer going at 11:00 PM and people using the ice machine at 3:30 & 5:00 AM. The room was very beat up and the back parking lot seemed unsafe.
Bodde her 3 netter i mars 2024
Svar fra Mary den 18. mars 2024
We are sorry that you were unable to enjoy your stay! We are working very hard to make sure all guests feel welcome and safe while also able to get a good night's sleep! We are terribly sorry that we failed you in that regard.

2/10 – Forferdelig

Kasee

Forretningsreisende, Reiste med kjæledyr
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I didn't even get to stay there but in the past it was disgusting they're rude and they lie on the people to stay there saying that things were wrong with room and they really weren't
Bodde her 2 netter i mars 2024
Svar fra Mary den 14. mars 2024
You did stay with us, we just refused to let you stay on your most recent reservation. Your 'service dog' left fleas all over your room and you burned holes in our linens.

10/10 – Utmerket

Alyssa

Bodde her 1 natt i februar 2024
Svar fra Mary den 19. feb. 2024
Thank you for staying with us! We appreciate your feedback!!

8/10 – Bra

Neal

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Lots of foot traffic and chatter in hallways during sleeping hours - Often very loud. The door on the main entrance in the rear of the building would not shut and lock. This door was near my room.
Bodde her 1 natt i januar 2024
Svar fra Mary den 2. feb. 2024
Thank you for staying with us! We appreciate your feedback! We will make sure that door gets fixed and next time make sure you are in a quieter part of our hotel!

2/10 – Forferdelig

Markus

Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Mary den 31. jan. 2024
We are sorry to hear that you did not enjoy your stay.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Mary den 30. jan. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 – Grei

Kate

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Ok
Tiffany, at the front desk, was FANTASTIC! The bed was comfortable and room was decent, except for being HOT and we werent able to get it cooled down. Cleaniness for the majority of the room was good except for a convenience store pop cup half full in the closet and long black hair in the shower.
Bodde her 1 natt i januar 2024
Svar fra Mary den 29. jan. 2024
Thank you for staying with us! We are terribly sorry to hear our rooms weren't up to the Choice standards, but are grateful that Tiffany was amazing! We appreciate your feedback!

10/10 – Utmerket

Esther

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was quiet
Bodde her 1 natt i januar 2024
Svar fra Mary den 3. jan. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Debora

Bodde her 1 natt i desember 2023
Svar fra Mary den 28. des. 2023
Thank you for staying with us! We appreciate your feedback!!

4/10 – Dårlig

jesse

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Mary den 27. des. 2023
If you could let us know what went wrong so that we might be able to fix it in the future, thank you!

10/10 – Utmerket

Bernadette

Bodde her 4 netter i desember 2023
Svar fra Mary den 18. des. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Phillip

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Mary den 18. des. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Nikki

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Mary den 18. des. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Donald

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were nice friendly and helpful
Bodde her 1 natt i desember 2023
Svar fra Mary den 18. des. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Bernadette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice friendly place
Very nice customer service
Bodde her 1 natt i desember 2023
Svar fra Mary den 13. des. 2023
Thank you so much for staying with us! We appreciate your feedback!!

6/10 – Grei

Tori og rapid city

Bodde her 1 natt i desember 2023
Svar fra Mary den 9. des. 2023
Thank you for staying with us! We appreciate your feedback!

8/10 – Bra

Lisa M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was good would recommend it tonothers
Bodde her 1 natt i oktober 2023
Svar fra Mary den 29. nov. 2023
Thank you for staying with us! We appreciate your feedback!

8/10 – Bra

Lisa M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was goo I’d go back again ad recommend it to others
Bodde her 3 netter i september 2023
Svar fra Mary den 29. nov. 2023
Thank you for staying with us! We appreciate your feedback!

8/10 – Bra

Lisa M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was nice I’d go back again
Bodde her 1 natt i september 2023
Svar fra Mary den 29. nov. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

Jared

Forretningsreisende
Bodde her 1 natt i november 2023
Svar fra Clarion Inn den 16. nov. 2023
Thank you for your review. We are glad you enjoyed your stay.

4/10 – Dårlig

Megan

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel website and Expedia both advertised buffet breakfast available, but there was no breakfast. We were not informed of this when we checked in, just found out in the morning when we went to eat. Carpet was stained, bathroom door was broken and would not latch. Hallway was loud and someone tried to open our door in the early morning hours.
Bodde her 1 natt i november 2023
Svar fra Mary den 7. nov. 2023
We are terribly sorry about any issues you had during your stay! We are working diligently with housekeeping to make sure our rooms are up to the standards of Choice and apologize that thy fell short!

10/10 – Utmerket

Richard

Bodde her 1 natt i oktober 2023
Svar fra Mary den 3. nov. 2023
Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, comfortable, reasonably priced!
Clean, comfortable, convenient, reasonably priced. Great place! Couldn't ask for more!
Bodde her 1 natt i oktober 2023
Svar fra Mary den 2. nov. 2023
Thank you for staying with us! We appreciate your feedback!!

2/10 – Forferdelig

Alex

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were sent to the wrong room, there were 4 empty beer cans in our room when we got there, the fridge is full of orange gunk, the rooms are set up like a fishbowl and the entire front wall is glass, doors don’t close or lock properly, the place is falling apart, staff seem like they’re on drugs, overall awful. We had no outdoor windows in our room, our bed was supposed to be a king and wasn’t. Felt extremely unsafe, have no elevator. I can’t express enough how bad it was.
Svar fra Mary den 2. nov. 2023
We are sorry you did not enjoy your stay. I am working diligently with housekeeping to make sure our rooms are cleaned up to a standard better than what you experienced. I am sorry that you did not feel safe in our hotel, but I assure you all our exterior doors do lock and we don't let anyone without a room wander the halls.

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Mary den 1. nov. 2023
Thank you for staying with us! We glad you enjoyed your stay and appreciate your feedback!!

8/10 – Bra

Michael

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra Mary den 31. okt. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 – Utmerket

jason

Bodde her 4 netter i juli 2023
Svar fra Mary den 27. nov. 2023
Thank you for staying with us! We appreciate your business!!

2/10 – Forferdelig

Tigh

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Bodde her 1 natt i oktober 2023
Svar fra Mary den 30. okt. 2023
We are sorry to see that you didn't enjoy your stay. If you want to email us some specifics so that we may do better in the future, feel free.

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The exterior and lot was a bit of a hodge lodge. But loved the room.
Bodde her 1 natt i oktober 2023
Svar fra Mary den 27. okt. 2023
Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

10/10 – Utmerket

Rachel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything
Bodde her 2 netter i oktober 2023
Svar fra Mary den 27. okt. 2023
Thank you for staying with us! We appreciate your feedback! Hope to see you again soon!

10/10 – Utmerket

Judith og Gillette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Mary den 26. okt. 2023
Thank you for staying with us! We are so glad you enjoyed your stay! We hope to see you again!

10/10 – Utmerket

Georgia

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Our stay was good, pretty quite and comfortable. We had to ask for an ironing board and no luggage stands in our room.
Bodde her 2 netter i oktober 2023
Svar fra Mary den 23. okt. 2023
Thank you for staying with us! We are glad you enjoyed your stay and hope to see you again soon!

2/10 – Forferdelig

Garrett

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Oh where to start. Check in went easy enough, get up to the room and get inside, the smoke detector has a dead battery or something causing it to shriek every 30 seconds, attempt to call the front desk from the room phone. Room phone doesnt work. The thermostat was set at a warm 75 degrees, turn it all the way down to 65, and it still blows luke warm air. Leave a note about the smoke detector, the phone, and the AC and go to the front desk to let them know i have some issues id like fixed while i run an errand. Get back 30 mins later, the room is still warm and AC is not working, the smoke detector issue was fixed. Go to use the phone to call the desk asking about the AC unit as it is very warm in the room, the guy who came to "fix" everything, literally just unplugged the phone jack. If it didnt work before it certainly doesnt when it's unplugged. What was supposed to be a nice little get outta the house for the night turned into a total waste of almost 100 dollars. They advertise restaurants on their listing, all of them have been shut down. Tried to order a pizza from Boss Pizza, when i gave them my address they said the wont even deliver there because of past issues. Dont waste your money, im going to try my damndest to get a refund but who knows. Just want people to be aware of what you'll actually encounter at the property.
Bodde her 1 natt i oktober 2023
Svar fra Mary den 23. okt. 2023
We are sorry to hear about all the issues you had during your stay! We are working diligently to make sure the issues you have faced don't happen again in the future.

10/10 – Utmerket

Maria

Bodde her 1 natt i oktober 2023
Svar fra Mary den 11. nov. 2023
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again soon!

10/10 – Utmerket

Joshua

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had everything I needed
Bodde her 1 natt i oktober 2023
Svar fra Mary den 20. okt. 2023
Thank you for staying with us!! We are glad you enjoyed your stay and hope to see you again!!

10/10 – Utmerket

Christopher

Bodde her 1 natt i oktober 2023
Svar fra Mary den 20. okt. 2023
Thank you for staying with us!! We are glad you enjoyed your stay and hope to see you again!!

4/10 – Dårlig

Ann og SAINT JOSEPH

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
The bathroom had 8" long curly hair hanging on the walls of the shower and around the drain. There was macaroni & cheese dried on to the carpet at the foot of the bed. We asked if they had air conditioning and they said yes. We get to the room and it was a fan in the wall. Besides there was no elevator to get to the 2nd floor with all your luggage. I was not impressed at all and would never stay there again.
Bodde her 1 natt i august 2023
Svar fra Mary den 17. okt. 2023
I apologize profusely for all the issues you encountered during your stay! I will work with my housekeeping to make sure things like this don't happen again!

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotel was good. Comfortable for the price
Bodde her 3 netter i oktober 2023
Svar fra Mary den 14. okt. 2023
Thank you so much for staying with us! We look forward to seeing you again in the future!!

6/10 – Grei

Joshua

Forretningsreisende, Reiste med familie
Likte: Personale og service
Older hotel that lacked detail in maintenance and cleaning.
Bodde her 2 netter i oktober 2023
Svar fra Mary den 27. okt. 2023
Thank you for staying with us! We are always working towards getting things in tip top shape and appreciate your feedback in areas we might be lacking!

10/10 – Utmerket

Melissa

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Mary den 11. okt. 2023
Thank you for staying with us! We hope to see you again soon!

2/10 – Forferdelig

Warren

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The front desk guy was little weird… we get to our room and the door is half open!!!!! No heat and when it does come on sounds like a train!!!! Would not recommend this to anyone!!!!!!
Bodde her 1 natt i oktober 2023
Svar fra justin den 13. okt. 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Do not stay here.
Horrible. Do not stay here. Sketchy, unhelpful and absolutely filthy.
Bodde her 2 netter i september 2023
Svar fra justin den 13. okt. 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

10/10 – Utmerket

Kylee

Bodde her 2 netter i september 2023
Svar fra Mary den 27. okt. 2023
Thank you for staying with us! We appreciate your feedback! Hope to see you again soon!

4/10 – Dårlig

Joseph

Reiste med partner, Forretningsreisende, Reiste med familie
Likte: Personale og service og fasiliteter
Had to move rooms twice because of leaking ceiling water and the second room had no heat.
Bodde her 1 natt i september 2023
Svar fra justin den 13. okt. 2023
Thank you for sending this feedback. I will make sure the appropriate departments are notified of what needs to be rectified in the room. I apologize we did not meet your expectations, and we will work harder to achieve this in the future.

4/10 – Dårlig

Sarah

Bodde her 1 natt i september 2023
Svar fra Mary den 11. okt. 2023
Thank you for staying with us! We hope to see you again soon!