Terrasse/patio

Anmeldelser av Hyatt House Raleigh North Hills

3 out of 5
Hyatt House Raleigh North Hills
160 Park At North Hills, Raleigh, NC

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 980 av totalt 1298 anmeldelser." "
Rangering på 8 − Bra. 214 av totalt 1298 anmeldelser." "
Rangering på 6 − Grei. 61 av totalt 1298 anmeldelser." "
Rangering på 4 − Dårlig. 27 av totalt 1298 anmeldelser." "
Rangering på 2 − Forferdelig. 16 av totalt 1298 anmeldelser." "

9,6/10

Renhold

9,6/10

Personale og service

9,2/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Rodney

Forretningsreisende
Parking was a challenge.
Bodde her 1 natt i mai 2024
Svar fra GM den 24. mai 2024
Dear Rodney, Thank you for taking the time to write a review. I am truly sorry that our parking situation impacted your stay. We will strive to serve you better should you give us the opportunity on a return visit. Thank you for choosing our Hyatt House Raleigh. Sincerely, Lisa Ganzzermiller, GM

8/10 – Bra

Thomas

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

JAIME

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Clean nice area
Bodde her 3 netter i april 2024
Svar fra GM den 24. apr. 2024
Dear JAIME, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Lisa Ganzzermiller, GM

6/10 – Grei

Richard og Greensboro

Reiste med familie
Basic hotel room. Room showing some wear. Good location with restaurants within walking distance. Average value for the cost of room.
Bodde her 1 natt i april 2024
Svar fra GM den 22. apr. 2024
Dear Richard, We always strive to provide our customers with an exceptional experience, and we apologize for falling short of your expectations. Your feedback is highly appreciated, as it helps us identify our strengths and areas for improvement. Thank you for taking the time to write your review. Sincerely, Lisa Ganzzermiller, GM

8/10 – Bra

Steven

Reiste med partner
Convenient to a number of venues
Bodde her 3 netter i april 2024
Svar fra GM den 15. apr. 2024
Dear Steven, It sounds like you enjoyed yourself during your time with us! Thank you for this review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Raleigh again soon. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Hakeem

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great stay peaceful environment
Bodde her 1 natt i mars 2024
Svar fra GM den 1. apr. 2024
Dear Hakeem, We love seeing five stars when our guests leave a review. Thank you so much for complimenting the environment at our Hyatt House, and please consider a return visit. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Melissa

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Charlesa og Fuquay Varina

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service, clean, quiet spacious and so many great restaurants in walking distance!
Bodde her 1 natt i mars 2024
Svar fra GM den 18. mars 2024
Dear Charlesa, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and clean accommodations all helped make your Raleigh trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Dominique

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Always love it
Bodde her 1 natt i mars 2024
Svar fra GM den 18. mars 2024
Dear Dominique, Glad to hear it! Thank you for taking time out of your busy day to let us know that you continue to enjoy yourself here. We strive to provide a great experience and appreciate your kind words and repeat business. Best, Lisa Ganzzermiller, GM

8/10 – Bra

Karen

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I booked a King room, found out the room has no bath. Water in a shower was not warm enough to take a shower. I couldn't believe it! Overall comfortable rooms, the cleanliness of bathrooms struggled a little.
Bodde her 2 netter i mars 2024
Svar fra GM den 9. mars 2024
Dear Karen, Thank you for choosing us. I'm very sorry that you experienced issues with water temperature. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

10/10 – Utmerket

Clifton

Likte: Renhold og romkomfort
Bodde her 2 netter i februar 2024

8/10 – Bra

Shanta

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice weekend getaway! Loved the clean rooms. However the shower need a bit more TLC and the breakfast was not good
Bodde her 2 netter i februar 2024
Svar fra GM den 22. feb. 2024
Dear Shanta, We are thrilled to hear that we provided you with a great stay overall. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Mya C

Likte: Renhold og romkomfort
From check in to check out everything was great! Everyone was very friendly and accomodating. Anthony came on after I checked in and assisted me so much! I was celebrating my birthday and needed his help with some things as friends were coming to visit me. I was relieved and the night was successful! I will definitely stay there again.
Bodde her 1 natt i februar 2024
Svar fra GM den 19. feb. 2024
Dear Mya C, First and foremost, Happy Birthday! We are honored anytime guests choose our Hyatt House to celebrate a special occasion. It is lovely to hear that your visit was relaxing and made more special by our attentive staff. Best wishes to you, and we hope to welcome you back again next year. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Jodi

Reiste med partner, Reiste med kjæledyr
Our favorite place to stay in Raleigh. Large, spacious rooms and dog friendly so we can bring our furry baby with us!
Bodde her 1 natt i februar 2024
Svar fra GM den 16. feb. 2024
Dear Jodi, Sincere thanks for being a return guest and taking the time to share this review. It's encouraging to know that your stays are pleasant thanks to our spacious, dog-friendly accommodations. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Kenya

Likte: Renhold og overnattingsstedets bygg og tilstand
Great staff very friendly and easy to talk to.
Bodde her 1 natt i februar 2024
Svar fra GM den 15. feb. 2024
Dear Kenya, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Kristen

Bodde her 1 natt i februar 2024

8/10 – Bra

Jill

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Great shower
Bodde her 1 natt i februar 2024
Svar fra GM den 10. feb. 2024
Dear Jill, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Lisa Ganzzermiller, GM

4/10 – Dårlig

Karen

The hotel did not honor our reservation made last October. We were bumped to a different hotel down the street
Bodde her 1 natt i februar 2024
Svar fra GM den 10. feb. 2024
Dear Karen, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 – Bra

ASHLEY

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Phillip

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in, friendly
Bodde her 1 natt i februar 2024
Svar fra GM den 4. feb. 2024
Dear Phillip, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Lisa Ganzzermiller GM

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
We really enjoyed the hotel. The convenience of all of the surrounding shopping and restaurants was just what we wanted.
Bodde her 1 natt i januar 2024
Svar fra GM den 29. jan. 2024
Dear Anonymous, It's great to have an abundance of fantastic restaurants and attractions within a few minutes of our beautiful Hyatt House. Thank you for sharing your positive review and for recommending our property as a great place to stay in Raleigh. We hope to see you soon and have the chance to welcome you back. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Konstantinos

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Manisha Clark den 25. feb. 2024
Dear Konstantinos,Thank you for the 5/5 review. We cant wait to host you again the next time your travels bring you into the area.

10/10 – Utmerket

Ernest

Likte: Renhold og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Manisha Clark den 25. feb. 2024
Dear Ernest,Thank you for your review and for choosing Hyatt House Raleigh in North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 – Utmerket

Catherine

Likte: Renhold og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Manisha Clark den 25. feb. 2024
Thank you for your 10/10 review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

2/10 – Forferdelig

Dominic

Bodde her 1 natt i desember 2023
Svar fra GM den 9. jan. 2024
Dear Dominic, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lisa Ganzzermiller, GM

4/10 – Dårlig

Kathryn

Reiste med familie
Likte: Renhold
Likte ikke: Romkomfort
Bodde her 1 natt i desember 2023
Svar fra GM den 9. jan. 2024
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Ganzzermiller, GM

10/10 – Utmerket

Semeka

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The gentleman at the front desk was friendly and informative as he checked me into the Hyatt Place. This is important as a women of color, I appreciate the fact that he made me feel welcomed.
Bodde her 1 natt i januar 2024
Svar fra GM den 9. jan. 2024
Dear Semeka,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lisa GanzzermillerGeneral Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Poor customer service
The hotel overall was very modern and stylish looking, but has no parking. The problem was they moved me 3 times upon my arrival.Yhe first room was out of order and freezing. the second room had a strange, strong odor and the microwave didn't work. Finally, they put me in a third in a room that had no problems. But housekeeping never came. When I asked about being comped for the room fiasco, they told me if I made my reservation through them, They would have given me a free night. What does that have to do with anything? That's a poor excuse for bad customer service. I won't be staying at Hyatt again.
Bodde her 3 netter i desember 2023
Svar fra GM den 9. jan. 2024
Dear Anonymous, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Lisa Ganzzermiller, GM

10/10 – Utmerket

Davonte

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Manisha Clark den 25. feb. 2024
Hi Davonte! Thank you for your review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 – Utmerket

Joshua

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff was excellent and the facility and room were superb and spotless. I enjoyed my Christmas in Raleigh and they made it stress free! Thank you again and sorry about the accident my pup had in front of the door😂
Bodde her 2 netter i desember 2023
Svar fra GM den 1. jan. 2024
Dear Joshua, Thank you for taking the time to share your experience and for recommending our hotel! We are delighted to know that our accommodations were satisfactory and we appreciate you choosing to stay with us. We look forward to welcoming you back for another high-quality stay soon. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Christopher

Reiste med familie
Likte: Renhold og romkomfort
Good hotel in quiet shopping/dining area
Very pleasant stay, including eating dinner at the restaurant across the street and shopping at large grocery down the street. But hotel room windows' roller shades allowed light to come in over the top of the shades during the night (room faced street and building lights) and in the morning.
Bodde her 1 natt i desember 2023
Svar fra GM den 1. jan. 2024
Dear Christopher, I am ecstatic to know that your stay was exceptional overall. We appreciate your compliments as well as your suggestions for improvement, as they all help us to identify how we can get better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Lawanda

Likte: Renhold og romkomfort
All of the front desk receptionist was very nice. They deserve a raise
Bodde her 3 netter i desember 2023
Svar fra GM den 28. des. 2023
Dear Lawanda, Our team is made up of kind, friendly people. Thank you for taking the time to share this positive review and acknowledge our excellent team. We look forward to your return visit. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Lisa

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were very good size which we were happy about since we needed to stay after a surgical procedure. Many walkable restaurants was a plus. The bed was extremely comfy!
Bodde her 3 netter i desember 2023
Svar fra GM den 22. des. 2023
Dear Lisa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our spacious rooms, great location, and comfy beds. I will be sure to share your kind comments with our associates as they strive to provide exceptional guest experiences. I appreciate you taking the time to write. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

james

Likte: Renhold og overnattingsstedets bygg og tilstand
Love the property location
Bodde her 1 natt i desember 2023
Svar fra GM den 20. des. 2023
Dear james, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hyatt House. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Lisa Ganzzermiller, GM

10/10 – Utmerket

Kathryn

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

10/10 – Utmerket

ALBERT

Likte: Renhold og romkomfort
Bodde her 2 netter i desember 2023

6/10 – Grei

Alethia

Reiste med en gruppe
Overpriced
To me personally with hotel is overpriced. Maybe they charge the price they do for the location. The lobby is nice, but the rooms are dated. The cleaning of the room was sloppy. I wouldn’t return.
Bodde her 1 natt i desember 2023
Svar fra GM den 19. des. 2023
Dear Alethia, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

4/10 – Dårlig

James

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold
Not great. Tons of noise outside, thumping subwoofers and race car exhaust systems. Tons of noise inside, a whole floor of loud mouths, maybe it was bad luck. Uncomfortable beds. Dirty linens for the pull out couch. Rude guests in and out of their rooms all night long. I wouldn’t stay again, even if they paid me to.
Bodde her 1 natt i desember 2023
Svar fra GM den 20. des. 2023
Dear James, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hyatt hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide the best hotel stay in town. We hope you will come back for an improved experience on a future trip. Sincerely, Lisa Ganzzermiller, GM

6/10 – Grei

Shiffon

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Bodde her 2 netter i desember 2023
Svar fra GM den 14. des. 2023
Dear Shiffon, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Lisa Ganzzermiller General Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold
Good location and clean hotel. The rooms need better pillows, the ones we had immediately flattened to near nonexistent upon laying on them. Not really with the price.
Bodde her 2 netter i desember 2023
Svar fra GM den 11. des. 2023
Dear Anonymous, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Lisa Ganzzermiller General Manager

6/10 – Grei

Andrea

Likte: Overnattingsstedets bygg og tilstand
It was a nice place to stay and conveniently located in north hills, but the staff could use some training. Despite the do not disturb sign on the door housekeeping kept knocking and tried to pressure me to check out an hour before the actual checkout time. Super annoying as I was on a work conference call.
Bodde her 1 natt i november 2023
Svar fra GM den 5. des. 2023
Dear Andrea, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Lisa Ganzzermiller General Manager

6/10 – Grei

Tami

Reiste med familie
Likte ikke: Renhold
Bodde her 4 netter i november 2023
Svar fra GM den 5. des. 2023
Dear Tami, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

10/10 – Utmerket

Stacey

Likte: Renhold og overnattingsstedets bygg og tilstand
Great personable staff
Bodde her 2 netter i november 2023
Svar fra GM den 28. nov. 2023
Dear Stacey,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Lisa GanzzermillerGeneral Manager

4/10 – Dårlig

Madie

Bodde her 2 netter i november 2023
Svar fra GM den 21. nov. 2023
Dear Madie, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Ganzzermiller General Manager

10/10 – Utmerket

Jordan

Bodde her 1 natt i november 2023

10/10 – Utmerket

Anita

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I loved this hotel. Wonderful stay. The only problem the young lady working the front desk when we arrived and also when we checked out. Was very rude. She seemed to feel it was painful to speak and did not want to be bothered. Everyone else was very friendly.
Bodde her 1 natt i november 2023
Svar fra GM den 12. nov. 2023
Dear Anita,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best,Lisa GanzzermillerGeneral Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 11 netter i oktober 2023
Svar fra GM den 30. nov. 2023
Dear Anonymous, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lisa Ganzzermiller General Manager

10/10 – Utmerket

EUGENE J

Likte: Fasiliteter
Comfortable accommodations
Bodde her 2 netter i november 2023
Svar fra GM den 8. nov. 2023
Dear EUGENE J, Providing you with exceptionally comfortable accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Lisa Ganzzermiller General Manager

10/10 – Utmerket

Giorgio

Bodde her 5 netter i oktober 2023

6/10 – Grei

William

Bodde her 2 netter i oktober 2023
Svar fra GM den 27. okt. 2023
Dear William, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lisa Ganzzermiller General Manager