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Anmeldelser av Le Parc Hotel, Beyond Stars

4.5 out of 5
Le Parc Hotel, Beyond Stars
República de El Salvador, N34-349 e Irlanda, Quito, Quito

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 489 av totalt 671 anmeldelser." "
Rangering på 8 − Bra. 111 av totalt 671 anmeldelser." "
Rangering på 6 − Grei. 40 av totalt 671 anmeldelser." "
Rangering på 4 − Dårlig. 14 av totalt 671 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 671 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

8,8/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fint og rent hotell i nyere del av Quito
Hadde en veldig god opplevelse med LeParc både service plassering ifht. restauranter og barer.
Svar fra General Manager den 14. des. 2016
Dear Guest, Thank you for your comment! it will be a pleasure having you again at the hotel and deliver the memorable service we are characterized for. Kind Regards, William Arteaga P. General Manager

10/10 – Utmerket

Tove og Stavanger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super service, luksushotell
Fantastisk hotell. Kjempe store luksusrom. Veldig bra service, de fikser det meste. Kjempe god burger i restauranten. Ikke vaskemaskin på stedet, men god service fra hotellet. Gåavstand til to store kjøpesenter. Anbefales!

10/10 – Utmerket

Ronald

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything is 5 stars. Only concern the safety at the front after 10pm, might be better to have a guard 24hrs
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Juliana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff amazing, great attention to detail
Bodde her 2 netter i mai 2024
Svar fra Quality Assurance Manager den 22. mai 2024
Dear Juliana, Thank you for leaving us your comments about your recent stay with us. I am glad to know that you enjoy the service of our Le Parc team. We will be delighted to have you again as our guest.Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Juan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff dedication to excellence and hospitality, and your commitment to creating unforgettable experiences shine through in every aspect of the hotel. Thank you for opening your doors and your hearts to me – I can't wait to return someday soon.
Bodde her 1 natt i mai 2024
Svar fra Quality Assurance Manager den 21. mai 2024
Dear Mr. Juan, Thank you for taking the time to leave us your comments about your recent stay with us. We are glad to know that you had a great stay thanks to the service of our team.We will always be happy to have you at Le Parc Hotel. Best regards, Tatiana Andrade Quality Assurance Manager

10/10 – Utmerket

Emi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay at the hotel. Thank for the wonderful time!
Bodde her 1 natt i mai 2024
Svar fra Quality Assurance Manager den 21. mai 2024
Dear Emi, Thank you for your review and for sharing your recent experience with us. We were delighted to be your host during your visit to Quito. I am glad to know that you enjoyed your stay and the overall experience. It was a pleasure having you at the hotel and I hope this won’t be the last time.Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Juan

Bodde her 2 netter i april 2024
Svar fra Quality Assurance Manager den 22. mai 2024
Estimado Sr. Juan, Gracias por dejarnos una puntuación sobre su reciente estadía en Le Parc hotel. Nos alegra saber que disfrutó de su visita. Siempre es un gusto tenerlo como nuestro huésped y ser su hotel anfitrión. Saludos Cordiales,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Anllelina

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything perfect
Bodde her 2 netter i april 2024
Svar fra Quality Assurance Manager den 15. apr. 2024
Dear Anllelina, Thank you for your review and for sharing your recent experience with us. I am glad to know that you enjoyed your stay and the overall experience. It will be a pleasure having you again as our guest.Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Ernesto

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Quality Assurance Manager den 16. apr. 2024
Estimado Sr. Ernesto, Gracias por dejarnos una puntuación sobre su reciente estadía con nosotros. Nos complace saber que disfrutó de Le Parc Hotel. Siempre sera un gusto ser su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

Elvira

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Quality Assurance Manager den 6. mars 2024
Estimada Sra. Elvira, Gracias por tomarse el tiempo para dejarnos una puntuación sobre su reciente estadía con nosotros. Nos complace saber que disfrutó de Le Parc Hotel. Estaremos encantados de ser nuevamente su su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

8/10 – Bra

Ignacio

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Quality Assurance Manager den 6. mars 2024
Estimado Sr. Ignacio, Gracias por tomarse el tiempo para dejarnos una puntuación sobre su reciente estadía en Le Parc Hotel. Nos complace saber que disfrutó en su gran mayoria de nuestro hotel. Siempre sera un gusto ser su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

vanessa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great overall
Bodde her 1 natt i februar 2024
Svar fra Quality Assurance Manager den 27. feb. 2024
Dear Mrs. Vanessa, Thank you for leaving us your comments about your recent visit to Le Parc Hotel. We are pleased to know that your stay was satisfactory. It was a pleasure to be your host hotel in Quito and we hope to have you again with us. Best regards, Tatiana AndradeQuality Assurance Manager

6/10 – Grei

Hernan

Likte: Personale og service og overnattingsstedets bygg og tilstand
room to improve
the staff was good, service was good, food on breakfast was good, there wasn't hot water in the shower, the room was a bit cold
Bodde her 1 natt i februar 2024
Svar fra Quality Assurance Manager den 15. feb. 2024
Dear Hernan, Thank you for taking the time to let us know how your recent experience was. I am sorry to see that we didn't meet your expectations and that you experienced problems during your stay at Le Parc Hotel. We appreciate your feedback because it helps us improve our services and to adjust our operation where is required. I apologize on behalf of all of Le Parc staff for your bad experience. It was a pleasure having you at the hotel and we will be delighted to be your host on your next visit to Quito.Best Regards,Tatiana AndradeQuality Assurance Manager

8/10 – Bra

Aleks

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel in a newer area of the city. Comfortable bed. Big room. Only issue was no heat but they did give us an electric heater so it was good.
Bodde her 6 netter i februar 2024
Svar fra Quality Assurance Manager den 15. feb. 2024
Dear Aleks, Thank you for your review and for sharing your recent experience with us. I am glad to know that you enjoyed your stay and the overall experience. We were delighted to be your host during your visit to Quito. It will be a pleasure having you again as our guest.Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Ashley

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall positive experience at Le Parc
The staff were very friendly and easy to work with, very accommodating, lovely rooms. They were doing renovations while we were there and we smelled paint fumes and heard jackhammering at 7:00am - that wasn't as positive.
Bodde her 1 natt i februar 2024
Svar fra Quality Assurance Manager den 15. feb. 2024
Dear Ashley, Thank you very much for leaving us your comments about your recent stay. We are pleased to know that you enjoyed the service of our Le Parc staff.We regret the inconvenience caused by the remodeling work.We will be happy to have you again as our guest.Kind regards, Tatiana Andrade Quality Assurance Manager

10/10 – Utmerket

Ana Maria

Bodde her 1 natt i januar 2024
Svar fra Quality Assurance Manager den 15. feb. 2024
Estimada Srta. Ana María, Agradecemos el tiempo que ha tomado para dejarnos una puntuación sobre su reciente visita a Le Parc Hotel. Siempre será un gusto ser su hotel anfitrión y poder brindarle el servicio de calidad que nos caracteriza. Atentamente, Tatiana AndradeCoordinadora de Calidad

8/10 – Bra

FRANCISCO

Bodde her 1 natt i januar 2024
Svar fra Quality Assurance Manager den 8. feb. 2024
Estimado Sr. Francisco, Agradecemos el tiempo que ha tomado para dejarnos una puntuación. Nos complace saber que disfrutó en su gran mayoria de Le Parc Hotel. Esperamos poder tenerlo nuevamente con nosotros y brindarle el servicio de calidad que nos caracteriza para así llegar a 5 estrellas. Saludos cordiales, Tatiana AndradeCoordinadora de Calidad

8/10 – Bra

Mohkku og Silverdale

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Quality Assurance Manager den 26. jan. 2024
Dear Mohkku, Thank you for leaving us a rating about your recent stay at Le Parc Hotel. We are pleased to know that you enjoyed Le Parc Hotel.It will always be a pleasure to be your host hotel in Quito. Best regards, Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Maria Cristina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Quality Assurance Manager den 26. jan. 2024
Estimada María Cristina, Agradecemos el tiempo que ha tomado para dejarnos una puntuación. Nos complace saber que disfruto su estadía en Le Parc Hotel. Esperamos poder tenerla nuevamente como nuestra huésped. Atentamente, Tatiana AndradeCoordinadora de Calidad

6/10 – Grei

Carolina

Likte: Personale og service
Needs update , not a 4 start hotel
Bodde her 1 natt i januar 2024
Svar fra Quality Assurance Manager den 8. feb. 2024
Dear Carolina, Thank you for leaving us your comments about your recent visit to Le Parc Hotel.We regret the inconveniences you had during your stay. We would like to know more details, so we can take corrective measures and thus continue improving every day.It will always be a pleasure to have you as a guest.Kind regards, Tatiana AndradeQuality Assurance Manager

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is amazing in every way. The food is decent but considerably overpriced. If you're looking for luxury or upscale amenities, I would look elsewhere.
Bodde her 2 netter i januar 2024
Svar fra Quality Assurance Manager den 23. jan. 2024
Dear Mr. David, Thank you for leaving us your comments about your recent stay with us. We are pleased to know that you enjoyed the service of our Le Parc team.We have shared your comments about the restaurant's prices with the managers in charge for them to analyze it.It will be a pleasure being your host hotel again. Kind regards, Tatiana AndradeQuality Assurance Manager

8/10 – Bra

JEFFREY

Bodde her 1 natt i januar 2024
Svar fra Quality Assurance Manager den 26. jan. 2024
Dear Jeffrey, Thank you for leaving us a rating about your recent stay at Le Parc Hotel. We are pleased to know that you enjoyed Le Parc Hotel.We will be delighted to have you again as our guest.Best regards, Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Quality Assurance Manager den 4. jan. 2024
Dear William, Thank you for the time you have taken to leave us your rating. I am glad to know that you enjoyed your stay and the overall experience.We were delighted to be your host during your visit to Quito. Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Eduardo

Bodde her 1 natt i desember 2023
Svar fra Quality Assurance Manager den 12. jan. 2024
Estimado Eduardo, Gracias por dejarnos una puntuación sobre su reciente estadía con nosotros. Nos complace saber que disfrutó de Le Parc Hotel. Esperamos poder tenerlo nuevamente con nosotros. Atentamente, Tatiana AndradeCoordinadora de Calidad

6/10 – Grei

Renato

Bodde her 7 netter i desember 2023
Svar fra Quality Assurance Manager den 25. des. 2023
Estimado Sr. Renato, Gracias por dejarnos una puntuación sobre su reciente estadía en Le Parc Hotel. Lamentamos ver que no cumplimos con sus expectativas. Nos gustaria que nos pueda dar mas detalles de su estadía, para nosotros es importante tomar los correctivos pertinentes. Esperamos que nos pueda dar una segunda oportunidad de ser su hotel anfitrión en Quito y brindarle el servicio de calidad que nos caracterizaAtentamente, Tatiana AndradeCoordinadora de Calidad

4/10 – Dårlig

Luis og Denver

Likte ikke: Personale og service og fasiliteter
The building was under construction which wasn’t noted when booked. The building was noisy and the fumes of varnish were so strong that I requested another room. The construction also meant there was access to the exercise facility. I asked if I could borrow a yoga mat to use in my room and they said they didn’t have one. I had to walk to the store and buy one. The employees we not rude but certainly not accommodating. They did the absolute minimum. I woke up with a fever one night and walked down to the lobby. The front desk advised me to walk to the “only 24 hour pharmacy” at 1 in the morning. I walked there feeling awful and when I got there it was closed. I walked back to the hotel and told them I need help and I’d like to go to the hospital if there are no pharmacies open. The staff had absolutely zero empathy or any sense of preparedness of how to deal with guests.
Bodde her 7 netter i desember 2023
Svar fra Quality Assurance Manager den 25. des. 2023
Dear Mr. Luis,We appreciate your comments about your recent stay at Le Parc Hotel.We are sorry for the inconvenience you had during your visit due to the hotel's remodeling. On the other hand, we have shared your complaint and spoken with our Front Desk staff about this so that it does not happen again. Because, we have always been characterized by providing excellent serviceWe hope you can give us a second chance to be your host hotel. Best regards, Tatiana AndradeQuality Assurance Manager

6/10 – Grei

Albeiro A

Forretningsreisende
Likte: Renhold og personale og service
Bodde her 9 netter i november 2023
Svar fra Quality Assurance Manager den 25. des. 2023
Estimado Sr. Albeiro, Agradecemos el tiempo que tomo para dejarnos su puntuación sobre su reciente estadía. Lamentamos todos los inconvenientes que tuvo durante su visita. Esperamos que nos pueda dar una segunda oportunidad de ser su hotel anfitrión en Quito y demostrarle el servicio de calidad que nos caracteriza.Atentamente, Tatiana AndradeCoordinadora de Calidad

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Pésimo
No había batas, zapatillas, service room, el hecho de estar con otra persona cobraron más, el desayuno no incluido y por el desayuno al pagar el valor adicional solo para que te lleven a la habitación más cobros. Sin Valet Parking en la mañana….! No no pésimo la verdad. 1 sola agua en la habitación sin minibar, la televisión por cable muy limitara programación.
Bodde her 1 natt i desember 2023
Svar fra Quality Assurance Manager den 25. des. 2023
Estimado Huésped, Agradecemos sus comentarios sobre su reciente estadía con nosotros. Lamentamos los inconvenientes que tuvo durante su visita. Hemos revisado cada detalle que nos menciona y se tomaran las medidas correctivas pertinentes con cada departamento encargado. Esperamos que nos pueda dar una segunda oportunidad para demostrarle el servicio de calidad que nos caracteriza. Saludos cordiales, Tatiana AndradeCoordinadora de Calidad

4/10 – Dårlig

Kyu Dae

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Hubo un robo en la caja fuerte de la habitación del hotel. Se cambió la clave de la caja fuerte después de regreso de la salida, y no se ha podido abrir la caja. Y luego un bell boy ayudaba fácilmente abrir la caja fuerte. No se debe utilizar la caja fuerte de la habitación, porque creo que todos los trabajadores sabe abrir la caja fuerte fácilmente.
Svar fra Quality Assurance Manager den 30. nov. 2023
Estimado Kyu Dae, Un gusto saludarlo en nombre de Le Parc Hotel. Agradecemos el comentario que nos proporcionó. Estamos muy preocupados por la reseña en la cual detalla lo sucedido con la caja fuerte, por lo que nos gustaría saber si podemos hablar directamente con Usted sobre este tema. Es de suma importancia para nosotros poder entender a profundidad lo ocurrido y verificar lo sucedido. Hemos revisado las cámaras de seguridad que apuntan a la puerta de la habitación y únicamente durante su salida de la habitación ingresó nuestra camarera a realizar la limpieza con la puerta abierta en todo momento como es nuestro estándar, y posterior a eso lo que usted nos detalla en el comentario sobre el Bellboy. Esperamos poder tener noticias suyas. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

Guillermo og DORAL

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, great staff great place
Bodde her 1 natt i november 2023
Svar fra Quality Assurance Manager den 30. nov. 2023
Dear Mr. Guillermo,We appreciate your comments about your recent stay at Le Parc Hotel. We are pleased to know that you enjoyed our facilities and the service of our staff.We hope to have you again with us.Best regards, Tatiana AndradeQuality Assurance Manager

4/10 – Dårlig

Nataly

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hubo cortes de energía y de agua, el gimnasio no estaba en funcionamiento, no hubo calefacción en la habitación, la cafetera tenía mal olor y restos de café. Los muebles de la habitación tenían manchas de suciedad. El servicio del personal fue bastante adecuado.
Bodde her 2 netter i november 2023
Svar fra Quality Assurance Manager den 30. nov. 2023
Estimada Srta. Nataly, Muchas gracias por dejarnos sus comentarios sobre su reciente estadía con nosotros. Lamentamos los inconvenientes que le causamos debido a la remodelación. Estamos coordinando de manera minuciosa que este tema no afecte a nuestros huéspedes teniendo información adicional de la planificación de la construcción. Pero ya estamos próximos a la nueva apertura. Nos encantaría que pueda darnos una segunda oportunidad y visitarnos nuevamente. Atentamente, Tatiana Andrade Coordinadora de Calidad

2/10 – Forferdelig

Paola

Bodde her 2 netter i november 2023
Svar fra Quality Assurance Manager den 25. des. 2023
Estimada Srta. Paola, Gracias por dejarnos su puntuación sobre su reciente visita en Le Parc Hotel. Lamentamos los inconvenientes que tuvo en su estadía, nos podría ayudar con mas detalles, pues es muy importante para nosotros saber en que fallamos y poder tomar los correctivos necesarios. Esperamos que nos pueda dar una segunda oportunidad para ser nuevamente su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

Miodrag

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was really top notch.
Bodde her 3 netter i november 2023
Svar fra Quality Assurance Manager den 26. nov. 2023
Dear Miodrag, Thank you for your review and for sharing your recent experience with us. We were delighted to be your host during your visit to Quito. I am glad to know that you enjoyed your stay and the overall experience. It was a pleasure having you at the hotel and I hope this won’t be the last time.Kind Regards,Tatiana AndradeQuality Assurance Manager

2/10 – Forferdelig

Juan Carlos

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
La peor experiencia en un hotel !!!
Es la experiencia más nefasta y desagradable que he tenido en un hotel, el servicio es lo peor y la atención igual. Además que están en obra y los taladros y los martillos suenan de una forma explosiva y desagradable. Comienzan a taladrar todos los días a las 7 am. Esto incluyendo los domingos. Mejor dicho terrible. No les recomiendo ir por allí. El desayuno elemental y pobre. Desabrido!! Antes de reservar consulten.
Bodde her 8 netter i oktober 2023
Svar fra Quality Assurance Manager den 14. nov. 2023
Estimado Sr. Juan Carlos, Agradecemos el tiempo que ha tomado para dejarnos sus comentarios sobre su reciente visita en Le Parc Hotel. Lamentamos que no tuvo una estadía satisfactoria a causa del ruido. Nos encontramos coordinando de manera minuciosa que este tema para que no afecte a nuestros huéspedes teniendo información adicional de la planificación de la construcción. Estamos próximos a la apertura de la nueva torre, y esperamos que nos pueda dar una segunda oportunidad para poder demostrarle el buen servicio que nos caracteriza. Atentamente,Tatiana Andrade Coordinadora de Calidad

2/10 – Forferdelig

Soudabeh

Bodde her 2 netter i oktober 2023
Svar fra Quality Assurance Manager den 31. okt. 2023
Dear Soudabeh, Thank you for leaving us your comments about your recent stay with us.We are sorry that your stay was not excellent due to the noise issue. We are carefully coordinating so that this issue does not affect our guests, having additional information on construction planning.We hope you can give us a second chance.Best regards, Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Francisco

Likte: Renhold og personale og service
Na
Bodde her 2 netter i oktober 2023
Svar fra Quality Assurance Manager den 31. okt. 2023
Estimado Francisco, Agradecemos el tiempo que ha tomado para dejarnos su puntuación. Nos complace saber que Le Parc Hotel fue de su agrado. Estaremos encantamos de ser nuevamente su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

6/10 – Grei

Maricelle

Bodde her 5 netter i oktober 2023
Svar fra Quality Assurance Manager den 26. nov. 2023
Dear Maricelle, Thank you for leaving us your rating about your recent stay at Le Parc Hotel. We are sorry to see that we did not meet your expectations.We hope that you can give us a second opportunity to provide you with the quality service that characterizes us.Kind regards, Tatiana AndradeQuality Assurance Manager

8/10 – Bra

nenad

Likte: Personale og service
Bodde her 1 natt i oktober 2023
Svar fra Quality Assurance Manager den 31. okt. 2023
Estimado Nenad, Agradecemos el tiempo que ha tomado para dejarnos su puntuación. Nos complace saber que Le Parc Hotel fue de su agrado. Estaremos encantamos de ser nuevamente su hotel anfitrión en Quito. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

Mary og Toronto

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was comfortable and well appointed. The front desk staff were not very friendly and I found the area immediately outside the front door not very welcoming with cars parked where they should not have been, very poor control of access to the front door.
Bodde her 2 netter i oktober 2023
Svar fra Quality Assurance Manager den 16. okt. 2023
Dear Mrs. Mary,Thank you for taking the time to let us know how your recent experience was. I am sorry to see that we didn't meet your expectations and that you experienced problems during your stay at Le Parc Hotel. I apologize on behalf of all of Le Parc staff for your bad experience. We have shared your comments with the front desk staff and the appropriate corrective measures will be taken.It was a pleasure having you at the hotel and we are looking forward to see you again.Best Regards,Tatiana AndradeQuality Assurance Manager

8/10 – Bra

Roberto

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El hotel tiene excelente servicio y su hibcacion es perfecta. La suite es limpia y muy comoda.
Bodde her 3 netter i oktober 2023
Svar fra Quality Assurance Manager den 16. okt. 2023
Estimado Sr. Roberto, Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente estadía con nosotros. Nos alegra saber que el servicio de todo nuestro equipo Le Parc fueron de su agrado. Siempre será un placer tenerlo como huésped y brindarle el servicio de calidad que nos caracteriza. Saludos cordiales, Tatiana AndradeCoordinadora de Calidad

2/10 – Forferdelig

Konstantinos

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
CONSTRUCTION AT THIS HOTEL
I was recommended by a friend to stay in this hotel on my first major visit to Quito, I would have liked to have known there were major construction works going on every day and I believe I should have been told before arrival so I could have made a choice Friday awoken at 0630 to the sound of Drilling, could not have my meetings in the hotel as it was dusty and paint fumes throughout, had to go out for my meetings including breakfast. Saturday awoken at 0625 to the sounds of hammering and drilling outside my window, not the time I was planning on getting up on a Saturday. Breakfast was awful, spent 30 mins waiting for someone to take my order but the staff seemed too intent on chatting to each other to notice one of the 3 people in the restaurant waving to get served. Gave up. Pulled forward my pick up time by 2 hours to leave as quickly as possible. When I asked at the front desk to talk to the manager I was replied with blank stares and mumbles about the works, a telephone call and 10 mins wait and still no appearance of a manager....... not acceptable Cleanliness substandard, big wads of long hair in the shower. Towels which were more beige than white No way this hotel is 5 star, room ticked the boxes barely. I would have addressed all of this with the manager and would have let most of it slide if there had not been construction on the weekend but he NEVER appeared.
Bodde her 2 netter i september 2023
Svar fra Quality Assurance Manager den 10. okt. 2023
Dear Mr. Konstantinos, Thank you for your comment and recent stay with us. We are sorry that your stay was not excellent due to the noise issue.We are carefully coordinating so that this issue does not affect our guests, having additional information on construction planning. On the other hand, we have shared your comment with the Housekeekinging Department and they are already taking corrective measures.We thank you again for your message and we hope you can give us a second chance when we have our new tower ready.Best regards, Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

Julie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is lovely and the staff is gracious. Every aspect was professional and comfortable. I spent many years i hospitality industry management and thought everything was definitely up to par. The junior suite was spacious and had wonderful amenities with everything in excellent condition. I enjoyed the high quality personal care items, lovely bath tub, and clean modern decor. Very comfortable with excellent service all around.
Bodde her 2 netter i september 2023
Svar fra Quality Assurance Manager den 25. sep. 2023
Dear Julie, Thank you for your review and for sharing your recent experience with us. I am glad to know that you enjoyed your stay and the service of our Le Parc team. We were delighted to be your host during your visit to Quito. It will be a pleasure having you again as our guest. Kind Regards,Tatiana AndradeQuality Assurance Manager

8/10 – Bra

Tony

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Coffee maker was cheap. No cream and sugar refill.
Bodde her 3 netter i september 2023
Svar fra Quality Assurance Manager den 25. sep. 2023
Dear Tony, Thank you for leaving us your comments about your recent stay. We are pleased to know that you enjoyed Le Parc Hotel.We apologize that the coffee maker in your room did not meet your expectations. We have shared your comments with the departments in charge so that they can take the necessary corrective measures.We hope to have you again at Le Parc Hotel.Kind regards, Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is always helpful, the rooms are large and comfortable. The neighborhood is outstanding.
Bodde her 4 netter i september 2023
Svar fra Quality Assurance Manager den 25. sep. 2023
Dear David, Thank you for your review and for sharing your recent experience with us. I am glad to know that you enjoyed your stay and the overall experience.We were delighted to be your host during your visit to Quito and It will be a pleasure having you again as our guest.Kind Regards,Tatiana AndradeQuality Assurance Manager

10/10 – Utmerket

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel, great location. Clean, comfortable.
Bodde her 1 natt i august 2023
Svar fra Quality Assurance Manager den 31. aug. 2023
Dear William, Thank you for taking the time to provide us with feedback on your recent stay with us.. We are glad to know that you enjoyed our Hotel.It will be a pleasure having you again at Le Parc Hotel. Kind regards, Tatiana Andrade Quality Assurance Manager

8/10 – Bra

Geovanni og Homestead

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El personal es muy amable y hay buenos restaurantes en la zona.
Bodde her 1 natt i august 2023
Svar fra Quality Assurance Manager den 31. aug. 2023
Estimado Sr. Geovanni, Muchas gracias por dejarnos sus comentarios sobre como estuvo su reciente estadía con nosotros. Nos alegra ver que disfruto del servicio de nuestro equipo. Estaremos encantados de poder tenerlo nuevamente en Le Parc Hotel. Atentamente, Tatiana AndradeCoordinadora de Calidad

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Quality Assurance Manager den 22. aug. 2023
Dear Value, Thank you for taking the time to leave us your score. We are pleased to know that you enjoyed your stay at Le Parc Hotel.We hope we can be your host hotel again in Quito. Kind regads, Tatiana Andrade Quality Assurance Manager

6/10 – Grei

Marco

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
I’ve stayed before at the LeParc but this time they let me down. Simple things as replacing a drink coupon after maid had discarded out the one given was denied. Asked for flexibility on a later checkout also denied. Parking was not complicated. Construction in the area made it difficult to grab a taxi.
Bodde her 3 netter i juli 2023
Svar fra Quality Assurance Manager den 15. aug. 2023
Dear Mr. Marco, Thank you for taking the time to let us know how your recent experience was. I am sorry to see that we didn't meet your expectations and that you experienced problems during your stay at Le Parc Hotel. We appreciate your feedback because it helps us improve our services and to adjust our operation where is required. I apologize on behalf of all of Le Parc staff for your bad experience. It was a pleasure having you at the hotel and we are looking forward to see you again.Best Regards,Tatiana AndradeQuality Assurance Manager

8/10 – Bra

Allan

Bodde her 1 natt i juli 2023
Svar fra Quality Assurance Manager den 31. aug. 2023
Dear Mr. Allan, Thank you for the time you have taken to leave us a rating about your recent stay. We are glad to know that you enjoyed Le parc hotel.We will be delighted to be your host hotel in Quito again.Kind regards, Tatiana Andrade Quality Assurance Manager

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is professional, kind, and helpful. Rooms are excellent and well taken care of. Lots of food options and a shopping mall within walking distance.
Bodde her 3 netter i juli 2023
Svar fra Quality Assurance Manager den 31. juli 2023
Dear Michael, Thank you for your review and for sharing your recent experience with us. I am glad to know that you enjoyed your stay and the overall experience. We were delighted to be your host during your visit to Quito. It will be a pleasure having you again as our guest.Kind Regards,Tatiana AndradeQuality Assurance Manager