Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 521 av totalt 1005 anmeldelser." "
10 – Utmerket
521
Rangering på 8 − Bra. 346 av totalt 1005 anmeldelser." "
8 – Bra
346
Rangering på 6 − Grei. 103 av totalt 1005 anmeldelser." "
6 – Grei
103
Rangering på 4 − Dårlig. 19 av totalt 1005 anmeldelser." "
4 – Dårlig
19
Rangering på 2 − Forferdelig. 16 av totalt 1005 anmeldelser." "
2 – Forferdelig
16
9,0/10
Renhold
9,2/10
Personale og service
8,4/10
Fasiliteter
8,4/10
Overnattingsstedets bygg og tilstand
8,6/10
Miljøvennlige løsninger
Anmeldelser
8/10 – Bra
Simon
Reiste med familie
26. mai 2024
Good
Simon
Bodde her 2 netter i mai 2024
10/10 – Utmerket
Elizabeth Anne
Reiste med familie
26. mai 2024
Very efficient service. Great location to inner Queenstown.
Elizabeth Anne
Bodde her 1 natt i mai 2024
8/10 – Bra
Tara
Reiste med familie
24. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Would have enjoyed using the hot tub/spa but all booked, more availability would be a nice amenity for this level of hotel
Tara
Bodde her 2 netter i mai 2024
6/10 – Grei
Navneet
Reiste med familie og små barn
23. mai 2024
Likte: Personale og service og fasiliteter
The rooms were in average condition and the food quality was average at best.
The location of this Hotel is great and the staff are very friendly.
Overall, I would recommend this Hotel.
Navneet
Bodde her 2 netter i mai 2024
10/10 – Utmerket
Denise
Reiste med familie
20. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay!
Denise
Bodde her 3 netter i mai 2024
10/10 – Utmerket
Mark
Reiste med familie
19. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We atayed here for a conference. Loved it. The room was so nice and the views fantastic
Mark
Bodde her 2 netter i mai 2024
4/10 – Dårlig
Paul
2. mai 2024
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Paul
Bodde her 1 natt i april 2024
8/10 – Bra
Rodel og Auckland
Reiste med familie og små barn, Reiste med familie
1. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Accessible to all Guests.
Rodel
Bodde her 2 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi Rodel, Thank you so much for the amazing review. We look forward to welcoming you back in the future.
10/10 – Utmerket
Abdul
Reiste med partner, Reiste med familie og små barn, Reiste med familie
28. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy checkin n out service. Friendly staff all around
Abdul
Bodde her 4 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi Abdul, Thank you for the comments about the check in/out experience. I look forward sharing this with the staff you interacted with. We hope to see you again for another perfect experience.
8/10 – Bra
Anthony
Reiste med familie
21. apr. 2024
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Room was basic, everything you need. Our room had an AC machine which was good for colder temperatures. Room could do with a deep clean not just basic surface clean. Breakfast was good, I’d recommend getting it as the price is decent compared to locals cafes. Dinner menu was boring compared to some local restaurants. Spa was very modern.
Anthony
Bodde her 3 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi Anthony, You have given us heaps to work with based of your review. Thank you very much! I hope you do choose to stay with us again in the future and notice the improvements around your feedback.
10/10 – Utmerket
Munira
Reiste med familie
16. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Execelent service 🎉🙏👍
Munira
Bodde her 2 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi Munira, Thank you so much for the amazing feedback! I cannot wait to share this with the team. I hope you do choose to stay with us again in the future.
8/10 – Bra
John
Reiste med en gruppe
9. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only main issue was the shower water temperature. It kept fluctuating
John
Bodde her 4 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi John, Thank you for the comments about the water. We will have our maintenance team look at this and see what we can do. Seeing as everything else went well we hope to see you again in the future.
10/10 – Utmerket
Jill
Reiste med familie
8. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic location in Queenstown. Property is a bit tired, and housekeeping arrived quite late (4.30pm) to service our room but overall a great place to stay in Queenstown.
Jill
Bodde her 2 netter i april 2024
Svar fra Josh den 3. mai 2024
Hi Jill, thank you for sharing your comments about the hotel. Sorry to see Housekeeping was late in the day, the team can get quite busy. We do love to work around our guests schedules so if you have any certain time you would like the room cleaned please let our friendly reception team know and we can do it then to avoid being interrupted. Thank you again and we hope to see you again.
8/10 – Bra
Kimberley
3. apr. 2024
Room was small but very clean. Loved the elephant shaped folded towels and Easter egg hunt given we arrived Easter Sunday. Staff super friendly
Kimberley
Bodde her 1 natt i mars 2024
Svar fra Josh den 29. apr. 2024
Hi Kimberley, So pleased to read how much you enjoyed the Easter Egg hunt. It is one of the many highlights of our year putting on a show for our guests. We hope you stay again next ear for another hunt with the family.
8/10 – Bra
Rosemary
Reiste med en gruppe
1. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient
Rosemary
Bodde her 1 natt i mars 2024
Svar fra Josh den 29. apr. 2024
Hi Rosemary, Thank you so much for taking the time to provide us with feedback about your recent stay. We do hope to see you again in the future for another great experience.
10/10 – Utmerket
Colleen
Reiste med partner
31. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed 2 nights at the beginning of our New Zealand trip. We loved the location - walking distance to the lake, gardens, shopping, and dining in Queenstown. Staff was friendly and helpful.
Colleen
Bodde her 2 netter i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!
10/10 – Utmerket
Gary
29. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff and close to everything
Gary
Bodde her 3 netter i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Gary, Thank you for the comments about the staff. The team here are amazing to work with and I am so pleased you experienced this during your stay. Thank you again and we hope to see you again in the future.
10/10 – Utmerket
Daniel
Reiste med familie
27. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Rooms were very clean and no staff very professional. Hotel needs few updates
Daniel
Bodde her 4 netter i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Daniel, Thank you for the glowing review about the staff and location. These are two things we pride ourselves on. I cannot wait to share this with the staff at the hotel. Thank you again and have a good day.
10/10 – Utmerket
Paul
Reiste med familie
26. mars 2024
Great people
Paul
Bodde her 1 natt i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!
10/10 – Utmerket
Paul
Reiste med familie
25. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
People were wonderful
Paul
Bodde her 1 natt i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!
10/10 – Utmerket
HUIMIN
Reiste med familie
23. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
HUIMIN
Bodde her 2 netter i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Huimin, So happy to read how much you loved the location. It is one of our biggest positives staying at the Novotel Queenstown. We look forward to seeing you again in the future.
10/10 – Utmerket
frank
18. mars 2024
frank
Bodde her 1 natt i mars 2024
Svar fra Josh den 3. mai 2024
Hi Frank, Thank you for the perfect comments about your stay with us at Novotel Queenstown. We look forward to seeing you again for another great stay.
6/10 – Grei
Madison
Reiste med partner
18. mars 2024
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Overall the stay at Novotel was underwhelming but did the job. It was very central so I can’t fault that. The staff were very friendly at all times. The bed was comfy also. However, it’s very outdated - namely the interior and our room appliances. Our hairdryer smelt and sounded like it was about to catch on fire and had to be changed. The iron had obviously burned the previous clothing item and the residue came out on my shirt and ruined it. Also, housekeeping didn’t come one day and when they did, didn’t collect our dirty cutlery. I probably wouldn’t stay again.
Madison
Bodde her 3 netter i mars 2024
Svar fra Josh den 4. apr. 2024
Hi Madison, Thank you for taking the time to provide feedback about your recent stay and I am sorry to read we dropped the ball in some areas. We are working on updating the hotel and this is a project that can take time. I have shared your feedback with our Executive Housekeeper and had the iron and hairdryer replaced in this room based off your feedback. I do hope you give us another go in the future to improve your current impression of the Hotel.
4/10 – Dårlig
Pamela
18. mars 2024
I was rushed through the check in process only to discover when trying to access my room that the key did not work. Back to reception, room key fixed but no apologies no offer if anything to compensate for my troubles.
Pamela
Bodde her 1 natt i mars 2024
Svar fra Josh den 3. apr. 2024
Hi Pamela, I am so sorry to read you did not have the best check in experience. I have shared this with out Front Office Manager to look into as this is not the impression we want to leave on our guests. I do hope you give us another go in the future to improve on your last experience.
10/10 – Utmerket
Korekiyo
Reiste med familie
16. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hi Korekiyo, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the atmosphere to be great. We take pride in our convenient location, just a stone's throw away from the lively shops, yet nestled in a peaceful area by the lake.It's wonderful to know that you appreciated the tranquility of our surroundings and took advantage of the beautiful gardens and scenic walks along the lake. We're delighted that you found your room's view of the courtyard with its cherry blossoms and roses to be amazing. It's indeed a serene spot to unwind and soak in the natural beauty. Thank you again and we hope to see you again in the future.
10/10 – Utmerket
Jan
Reiste med en gruppe
7. mars 2024
Likte: Fasiliteter
Very helpful staff, Lauren went above and beyond helping us get settled. The property is very close to all the activities.
Jan
Bodde her 1 natt i mars 2024
Svar fra Josh den 9. mars 2024
Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.
8/10 – Bra
Linda
Reiste med partner
7. mars 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location. All of downtown Queenstown is easily walkable as are most attractions. Surrounded by dining and shopping plus the Queenstown garden and walking trail starts nearby. They do have large busloads of people coming and going by bus, so common areas can be quite crowded. Staff handle it well and clearly have a system that works. The convenience was well worth the occasional crowd as we did not have a car.
Linda
Bodde her 2 netter i mars 2024
Svar fra Josh den 9. mars 2024
Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.
8/10 – Bra
Stephen
4. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stephen
Bodde her 3 netter i mars 2024
Svar fra Josh den 9. mars 2024
Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!
8/10 – Bra
Mike
Reiste med partner
3. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Conditions of rooms a little dated. When we checked in there was hair on bathroom floor and in tub. After that room was cleaned well. Wonderful location. Overall very good experience.
Mike
Bodde her 5 netter i februar 2024
Svar fra Josh den 9. mars 2024
Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.
10/10 – Utmerket
Jan
Reiste med en gruppe
1. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lauren checked us in and she was very helpful and extremely pleasant. Rooms were crispy clean and very comfortable. Great location. Just a short walk to the lake.
Jan
Bodde her 3 netter i februar 2024
Svar fra Josh den 9. mars 2024
Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!
8/10 – Bra
Rachel
28. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rachel
Bodde her 1 natt i februar 2024
Svar fra Josh den 1. mars 2024
Hi Rachel, thank you so much for the glowing review! We look forward to seeing you again in the future for another great stay.
10/10 – Utmerket
Tina
27. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location
Tina
Bodde her 2 netter i februar 2024
Svar fra Josh den 1. mars 2024
Hi Tina, I love this review! Seeing our guests rate us so highly we must be doing something right at the Hotel. I look forward to sharing this with the team at the hotel who will be thankful their hardwork paid off. Thank you again and we look forward to seeing you again in the future.
10/10 – Utmerket
Christopher
Reiste med partner
26. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can't beat the location next to town for walking.
Christopher
Bodde her 1 natt i februar 2024
Svar fra Josh den 1. mars 2024
Hi Christopher, Thank you so much for the amazing review! It is so pleasing to see how much you enjoyed the Hotel during your recent trip. We look forward to seeing you again for another perfect stay!
10/10 – Utmerket
Hiromi
Reiste med familie
26. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hiromi
Bodde her 2 netter i februar 2024
Svar fra Josh den 1. mars 2024
Hi Hiromi, Your review is amazing! Thank you so much for the comments. I look forward to passing them onto the team who will just as grateful as I am. Thank you again and we hope to see you again soon.
8/10 – Bra
Nicola
Reiste med familie
25. feb. 2024
Slightly older property. Rooms are compact, but comfortable
Nicola
Bodde her 3 netter i februar 2024
Svar fra Josh den 1. mars 2024
Hi Nicola, Thank you for your comments. We are aware our rooms are a little older and we are working on a plan on how to tackle this as soon as possible. Despite this I am still very appreciative of the score you have given us. We look forward to seeing you again in the future.
8/10 – Bra
Chris
21. feb. 2024
Chris
Bodde her 5 netter i februar 2024
Svar fra Josh den 1. mars 2024
Hi Chris, Loved your review - thank you so much! I cannot wait to share this with the team at the Hotel who I am sure will be just as grateful as I am with your score. Thank you again and have a good day!
10/10 – Utmerket
Judith
Reiste med familie
18. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Central, near lake and ducks, clean
Judith
Bodde her 2 netter i februar 2024
Svar fra Josh den 1. mars 2024
Hi Judith, I am so grateful for your review! It is so pleasing to read how much of a positive impression the Hotel has left if you rated us so highly. I look forward to welcoming you back in the future.
8/10 – Bra
Verifisert reisende
Reiste med familie
16. feb. 2024
Likte: Renhold, personale og service og romkomfort
nice stay
the rooms were spacious and beds were comfortable. most of the staff were helpful. we did encounter one staff at the reception who seemed more cool and did not bother to smile. otherwise, the staff at the activities counter were all very helpful in booking various activities.
Verifisert reisende
Bodde her 4 netter i februar 2024
Svar fra Josh den 1. mars 2024
Good Morning, Thank you for the review. I am sorry you did not have a perfect experience interacting with the stay. I can assure you this is not the norm, I will forward your comments as a training tool for the team. Thank you again and we do hope you stay with us in the future.
10/10 – Utmerket
kimberly
Reiste med familie
6. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
perfect location, great room, comfy beds
kimberly
Bodde her 1 natt i januar 2024
Svar fra Josh den 1. mars 2024
Hi Kimberly, Thank you so very much for the 5 out of 5! I look forward to sharing this with the team at the Hotel. Thank you again and we look forward to seeing you again soon.
8/10 – Bra
Andrea
6. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
great place to be close to the vibe of Queenstown. Staff always friendly and helpful.
place is looking a little tired but still clean and comfortable
Andrea
Bodde her 1 natt i februar 2024
Svar fra Josh den 1. mars 2024
Hi Andrea, Thank you for your review! Thank you for your comments about the staff. They are one of the best teams I have worked with in my time with Accor, I look forward to sharing this with the team you would have interacted with during your time here. Thank you again and we look forward to seeing you again soon!
8/10 – Bra
Peter
Reiste med familie
5. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in fantastic location
Service and standards you would expect from Novotel. Can't ask for a better location in Queenstown. Out the door is the Bay Beach. Turn right you are in centre of Queenstown with shops and restaurants. Turn left Queenstown Gardens an a lovely playground for kids. Note: we were there in summer so I am unsure how convenient this is in winter for skiing.
Peter
Bodde her 2 netter i januar 2024
Svar fra Josh den 1. mars 2024
Hi Peter, Thank you so much for taking the time to rate us so highly in your review. Our location as you mentioned is second to none being right in the heart of town. We hope the next stay is during winter to experience us during another beautiful time of the year.
10/10 – Utmerket
Paul
4. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Yes
Paul
Bodde her 3 netter i januar 2024
Svar fra Josh den 1. mars 2024
Hi Paul, Thank you so much for the perfect score! We are clearly doing something right, I look forward to sharing this with the teams at the Hotel. Thank you again and we hope to see you again for another amazing experience!
8/10 – Bra
Mark
2. feb. 2024
Mark
Bodde her 2 netter i januar 2024
Svar fra Josh den 3. apr. 2024
Hi Mark, Thank you for your glowing review! We look forward to seeing you again for another amazing experience.
8/10 – Bra
Felicia
Reiste med familie
1. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Right by the lakeside and near the park and playground, this was a great location. We were able to leave the car parked for our stay. Rooms were a tad small but serviceable and clean.
Felicia
Bodde her 2 netter i januar 2024
Svar fra Josh den 1. mars 2024
Hi Felicia, Thank you so much for taking the time to write about your recent stay. I am so grateful to read you had a pleasant trip to the Novotel. I also look forward to sharing your comments with the housekeeping team. Thank you again and we look forward to seeing you again in the future.
10/10 – Utmerket
Catherine
1. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is excellent for enjoying downtown queenstown amenities (food, music, movies, bus, boats, etc) and lakeside beaches, parks, waterfront activity and dining. Truly the best location in town , if not seeking isolation.
Catherine
Bodde her 4 netter i januar 2024
Svar fra Josh den 1. mars 2024
Hi Catherine, I loved reading your review of the Novotel Queenstown. It is safe to say you had an amazing time. Thank you again and we look forward to welcoming you back in the future.
10/10 – Utmerket
Melissa
30. jan. 2024
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Melissa
Bodde her 1 natt i januar 2024
Svar fra Josh den 31. jan. 2024
Hi Melissa, Thank you so much for the amazing rating! It will be a pleasure to share this with the team. We look forward to welcoming you back in the future!
10/10 – Utmerket
David
Reiste med partner
30. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect for our short stay.
Great location.
David
Bodde her 3 netter i januar 2024
Svar fra Josh den 31. jan. 2024
Hi David, Thank you so much for leaving an incredible review! I enjoyed reading how much you loved the location of the Hotel. Thank you again and we hope to see you again soon!
6/10 – Grei
Paul C
29. jan. 2024
Great customer service
Paul C
Bodde her 3 netter i januar 2024
Svar fra Josh den 31. jan. 2024
Hi Paul, Thank you for the review. I look forward to sharing your comments with the team and the service they provided during your stay. We thank you again and look forward to welcoming you back in the future.
8/10 – Bra
Tahl
28. jan. 2024
Tahl
Bodde her 2 netter i januar 2024
Svar fra Josh den 3. apr. 2024
Hi Tahl, Thank you for taking the time to review the Hotel. We are pleased to see you have rated us so highly and I look forward to sharing this with the team. Thank you again and we hope to see you soon!
6/10 – Grei
Trinh
27. jan. 2024
This was the perfect location… but I feel it was a bit run down and pricey. The breakfast was nice and had a good variety. Off site parking was $23 a day
Trinh
Bodde her 2 netter i januar 2024
Svar fra Josh den 5. feb. 2024
Hi Trinh, Thank you for the review. I am pleased to read how much you enjoyed our location! We are aware of our aging product and we do aim to work with our Owners to improve the aging product. Thank you again for the review and have a good day!