Utendørsbasseng, bassengparasoller og solsenger

Anmeldelser av Hotel El Guajataca

2 out of 5
Hotel El Guajataca
Carretera 2 Km. 103.8, Barrio Terranova, Quebradillas

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 457 av totalt 986 anmeldelser." "
Rangering på 8 − Bra. 265 av totalt 986 anmeldelser." "
Rangering på 6 − Grei. 151 av totalt 986 anmeldelser." "
Rangering på 4 − Dårlig. 60 av totalt 986 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 986 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Wilfred I

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place but they had construction going on, but for the best

10/10 – Utmerket

Nilma

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tranquilo. Paz
Bodde her 2 netter i mai 2024
Svar fra Hotel El Guajataca den 24. mai 2024
Thank you so much for your perfect 5 out of 5 review! We are thrilled to hear that you had an outstanding experience with us.Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We are committed to maintaining the highest standards and ensuring that every guest has a memorable stay.We look forward to welcoming you back in the near future!

10/10 – Utmerket

Andres

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca den 24. mai 2024
Thank you so much for your perfect 5 out of 5 review! We are thrilled to hear that you had an outstanding experience with us.Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We are committed to maintaining the highest standards and ensuring that every guest has a memorable stay.We look forward to welcoming you back in the near future!

8/10 – Bra

Dayra Liiz

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.

4/10 – Dårlig

sarahi og bayamon

Reiste med partner
Likte ikke: Renhold
The maintenance of the rooms is neglected fungus on the walls.
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
We appreciate your feedback and apologize for any inconvenience caused during your stay. Ensuring the cleanliness and maintenance of our rooms is a top priority, and we're disappointed to hear that we fell short of your expectations in this regard. Rest assured, we take your comments seriously and will address the issues you've mentioned promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Utmerket

Diana og bonita springs

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Older property. Really friendly staff. Beautiful ocean view.
Bodde her 4 netter i mai 2024
Svar fra Hotel El Guajataca administration den 21. mai 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We're delighted to hear that you enjoyed our beautiful ocean view and that our friendly staff made your stay memorable. While our property may have some age, we strive to provide a comfortable and welcoming atmosphere for all our guests. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay by the sea!

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an excellent property with infinity pool that you can use until 10AM.rooms has view of the ocean. Great place
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
Thank you for your outstanding review! We're thrilled to hear that you had a wonderful experience at our property, especially enjoying our infinity pool with its stunning ocean view. Your satisfaction is our top priority, and we're delighted that you found our facilities to your liking. We look forward to welcoming you back for another great stay in the future!

10/10 – Utmerket

Emmanuel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy limpio y las camas muy cómodas
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
¡Gracias por tu fantástica evaluación! Nos alegra saber que encontraste nuestras instalaciones muy limpias y que disfrutaste de camas cómodas durante tu estancia. Mantener un ambiente limpio y confortable es una prioridad para nosotros, y nos complace saber que cumplimos con tus expectativas en este aspecto. Esperamos darte la bienvenida nuevamente en el futuro para otra estancia placentera.

10/10 – Utmerket

Luz Nereida

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter
Los alrededores excelentes, la comida riquisima.lo q no me gustó fue la habitacion muy Pequeña y deprimente
Bodde her 2 netter i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
Agradecemos sinceramente tu evaluación y nos alegra saber que disfrutaste de nuestros excelentes alrededores y deliciosa comida. Lamentamos escuchar que la habitación no cumplió con tus expectativas en cuanto a tamaño y ambiente. Valoramos tus comentarios y los tendremos en cuenta para mejorar la experiencia de nuestros huéspedes en el futuro. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una estancia más satisfactoria en todos los aspectos.

10/10 – Utmerket

Edgardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
Thank you for your 5-star review! We're thrilled to see that you had an excellent experience during your stay with us. Your feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 21. mai 2024
Thank you for your 5-star review! We're thrilled to see that you had an excellent experience during your stay with us. Your feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future.

10/10 – Utmerket

Ivette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El desayuno debería ser más variado
Bodde her 3 netter i mai 2024
Svar fra Hotel El Guajataca den 24. mai 2024
Muchas gracias por su reseña perfecta de 5 sobre 5. Nos alegra saber que disfrutó de su estancia con nosotros.Apreciamos su sugerencia sobre la variedad del desayuno. Sus comentarios son muy valiosos para nosotros y los tendremos en cuenta para mejorar nuestro servicio y ofrecer una experiencia aún mejor a nuestros huéspedes.Esperamos darle la bienvenida nuevamente muy pronto.

6/10 – Grei

Carlos

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
View, is amazing
Bodde her 5 netter i mai 2024
Svar fra Hotel El Guajataca den 16. mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Rosa

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Breakfast was included and service was excellent.
Svar fra Hotel El Guajataca den 16. mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Zaida

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Áreas comunes preciosas, muy tranquilo. Es un gran lugar para relajarse y la comida muy rica en el restaurante.
Bodde her 1 natt i mai 2024
Svar fra Administracion Hotel El Guajataca den 14. mai 2024
¡Qué fantástica reseña! Nos alegra mucho saber que disfrutó de su estadía en Hotel El Guajataca y que encontró nuestras áreas comunes preciosas y tranquilas. Nos esforzamos por crear un ambiente relajante para nuestros huéspedes, y nos complace saber que lo logramos en su caso.También nos alegra saber que disfrutó de la deliciosa comida en nuestro restaurante. Nuestro equipo de cocina se esfuerza por ofrecer platos sabrosos y variados para complacer a todos los paladares.¡Esperamos darle la bienvenida nuevamente en el futuro y seguir proporcionándole experiencias memorables en Hotel El Guajataca! ¡Gracias por su amable reseña y por elegir hospedarse con nosotros!

10/10 – Utmerket

ERNESTO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El crew fue muy empatico y atendio todas nuestras nesecidades. Exelente ambiente y muy tranquilo . Sobre todo el facil acceso desde el expreso
Bodde her 2 netter i mai 2024
Svar fra Hotel El Guajataca Administration den 13. mai 2024
¡Qué maravillosa reseña! Nos llena de alegría saber que disfrutaron de su estancia en Hotel El Guajataca y que nuestro equipo pudo atender todas sus necesidades con empatía. Nos esforzamos por brindar un ambiente excelente y tranquilo para todos nuestros huéspedes, y nos complace saber que lo logramos con ustedes.Valoramos enormemente sus comentarios sobre el fácil acceso desde el expreso. Estamos comprometidos en ofrecer comodidad y conveniencia a nuestros huéspedes en todos los aspectos de su estadía.¡Gracias por elegir Hotel El Guajataca y esperamos darles la bienvenida nuevamente en el futuro!

8/10 – Bra

Luis og Winter Haven

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful place to stay friendly staff
Bodde her 2 netter i april 2024
Svar fra Hotel El Guajataca den 24. mai 2024
Thank you for your kind review! We're delighted to hear that you found our place beautiful and appreciated the friendliness of our staff.Your positive feedback is truly encouraging and helps us to continue providing excellent service. If there's anything specific you think we could improve to make your experience even better, please feel free to let us know.We look forward to welcoming you back soon!

8/10 – Bra

Stephanie

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Nice hotel overall.
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administration den 13. mai 2024
We appreciate your feedback and are pleased to hear that you found Hotel El Guajataca to be a nice hotel overall. Your satisfaction is important to us, and we're committed to continually improving to ensure that every aspect of your stay meets or exceeds your expectations.If there are any specific areas where you feel we could enhance your experience further, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Hotel El Guajataca!

10/10 – Utmerket

Kirk

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was the most absolute gorgeous property ever. The view from the rooms was the best yet we’ve had in PR. The pool was amazing and the staff were extremely friendly. I will say, I’ll pass on the on site dining next time. Food was not their specialty. But the hotel price was beyond reasonable and the room was comfy with a cute balcony.
Bodde her 1 natt i mai 2024
Svar fra Hotel El Guajataca Administrator den 13. mai 2024
We're absolutely thrilled to hear that you found Hotel El Guajataca to be a gorgeous property with breathtaking views! It's wonderful to know that you enjoyed the amazing pool and that our staff provided you with friendly and attentive service throughout your stay.While we're delighted that you found the hotel price to be beyond reasonable and that you appreciated the comfort of your room and the charm of your balcony, we're sorry to hear that the on-site dining didn't meet your expectations. Your feedback regarding the food is invaluable to us, and we will certainly use it to improve and enhance our dining offerings for future guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to the opportunity to welcome you back for another memorable stay at Hotel El Guajataca!

8/10 – Bra

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i mai 2024
Svar fra HOTEL EL GUAJATACA ADMINISTRATOR den 10. mai 2024
Thank you for the 4 out of 5 rating! We're thrilled you enjoyed your stay. If there's anything we can improve for next time, please let us know. We look forward to welcoming you back!

10/10 – Utmerket

malgorzata

Bodde her 5 netter i januar 2024

8/10 – Bra

Ines

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra HOTEL EL GUAJATACA ADMINISTRATOR den 10. mai 2024
Thank you for the 4 out of 5 rating! We're thrilled you enjoyed your stay. If there's anything we can improve for next time, please let us know. We look forward to welcoming you back!

2/10 – Forferdelig

Rocio

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Disgustada, la habitación tenía mucha humedad y mal olor, no encontramos una araña en la parte de atrás de la cama, las toallas que nos brindaron para la piscina estaban desgastadas y desmerecidas. Solicitamos una sábana gruesa y nos brindaron una que tenía mal olor. Los alrededores necesitan mantenimiento. El desayuno estuvo bien. Los empleados son amables y serviciales.
Bodde her 2 netter i april 2024
Svar fra Administracion Hotel El Guajataca den 2. mai 2024
Lamento mucho que tu experiencia en nuestro hotel no haya sido satisfactoria. Valoramos enormemente tus comentarios y te aseguro que estamos tomando medidas inmediatas para abordar los problemas que mencionaste. La humedad y el mal olor en la habitación son inaceptables, y hemos intensificado nuestros esfuerzos de limpieza y mantenimiento para garantizar que todas las habitaciones estén en condiciones óptimas.Respecto a la araña encontrada, hemos implementado un control de plagas más riguroso para evitar que esto vuelva a ocurrir en el futuro. Lamentamos sinceramente cualquier incomodidad que esto haya causado durante tu estancia.En cuanto a las toallas desgastadas y la sábana con mal olor, hemos revisado nuestro inventario y nos aseguraremos de que todas las prendas sean de la más alta calidad y estén impecables para el uso de nuestros huéspedes.Tus observaciones sobre el mantenimiento de los alrededores también han sido tomadas en cuenta, y estamos trabajando en mejorar la apariencia general del área para garantizar una experiencia más agradable para todos nuestros huéspedes.Por otro lado, nos complace saber que disfrutaste del desayuno y que encontraste a nuestro personal amable y servicial. Haremos todo lo posible para mantener estos aspectos positivos y mejorar en aquellos aspectos que no cumplieron con tus expectativas.Apreciamos sinceramente tu retroalimentación y esperamos tener la oportunidad de recibirte nuevamente en el futuro para ofrecerte una experiencia que esté a la altura de tus expectativas. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos directamente.

8/10 – Bra

Jose

Bodde her 2 netter i april 2024
Svar fra Hotel El Guajataca den 16. mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Tony

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Que en el desayuno sea mas variado
Bodde her 3 netter i april 2024
Svar fra Hotel El Guajataca den 26. apr. 2024
¡Gracias por tomarte el tiempo de dejarnos una reseña en Expedia y por elegir Hotel El Guajataca para tu estancia!Agradecemos tus comentarios y valoramos tus sugerencias sobre el desayuno. Tomamos muy en serio las opiniones de nuestros huéspedes y trabajaremos en mejorar la variedad y calidad de nuestras opciones para el desayuno.Esperamos tener la oportunidad de recibirte nuevamente en Hotel El Guajataca y demostrarte que hemos tomado en cuenta tus comentarios. Tu satisfacción es nuestra prioridad y estamos comprometidos en ofrecerte una experiencia aún mejor en tu próxima visita.No dudes en ponerte en contacto con nosotros si decides regresar. Estaremos encantados de atenderte y asegurarnos de que disfrutes de una estancia memorable en Hotel El Guajataca.¡Saludos cordiales!

10/10 – Utmerket

Yolanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra HOTEL EL GUAJATACA den 26. apr. 2024
¡Muchas gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas en Expedia!Nos alegra saber que tu experiencia fue satisfactoria. Valoramos mucho tus comentarios y nos ayudan a seguir mejorando día a día para ofrecerte el mejor servicio.Si en el futuro decides volver a nuestra propiedad, no dudes en ponerte en contacto con nosotros. Estaremos encantados de recibirte nuevamente y asegurarnos de que disfrutes de otra estancia excepcional.Esperamos tenerte de nuevo como nuestro huésped en el futuro cercano.¡Saludos cordiales!

6/10 – Grei

Angel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had construction work noise going on sense 8am that was the only bad part. All the noise with the construction. Amenities and area was amazing!
Bodde her 1 natt i april 2024
Svar fra Hotel El Guajataca den 26. apr. 2024
Thank you for taking the time to leave a review about your stay at Hotel El Guajataca. We sincerely apologize for the inconvenience caused by the construction noise that began at 8 am during your visit.We understand how important it is for our guests to enjoy a peaceful and relaxing stay. We appreciate your understanding and patience as we continue to improve and expand our facilities.We're delighted to hear that you enjoyed our amenities and the area. Your positive feedback is encouraging and drives us to continually provide quality service.We will take steps to minimize the disruptions caused by construction noise in the future to ensure a more pleasant experience for our guests.We hope to have the opportunity to welcome you back to Hotel El Guajataca and provide you with a completely satisfactory stay.Should you decide to return, please don't hesitate to contact us directly so we can ensure an improved experience for you.Warm regards,

4/10 – Dårlig

John

Forretningsreisende, Reiste med en gruppe
Likte ikke: Renhold, personale og service og fasiliteter
Oooohhhh, couldn't check in because no one was around, and the door was locked. Once we did check in they put a $200 hold on my credit card.... given the condition of the place... they likely wanted to borrow it to pay some bills for a few days. The location is beautiful. The crab running around the bathroom was unique. The bed covering had some stains on them that looked suspicious. Breakfast was great.
Bodde her 1 natt i april 2024
Svar fra Hotel El Guajataca Administration den 26. apr. 2024
Thank you for sharing your feedback about your recent stay at Hotel El Guajataca. We appreciate all comments as they help us improve our services.We sincerely apologize for the inconvenience you experienced during check-in due to our employee being on a break. We aim to provide a smooth and efficient check-in process for our guests, and we regret falling short on this occasion.Regarding the 200 hold on your credit card, please be advised that this was communicated to you at the time of check-in. This hold is a standard practice to cover potential incidental charges and is released upon check-out if no additional charges are incurred. We apologize for any confusion this may have caused.We take cleanliness and maintenance very seriously. We're disappointed to hear about the issues you noticed in your room, and we will address these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.We're pleased to hear that you enjoyed the location and breakfast at Hotel El Guajataca. Your feedback regarding the breakfast is appreciated.We value your understanding and patience and hope to have another opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or if you'd like to discuss your stay in more detail, please feel free to reach out to us directly.

10/10 – Utmerket

Francheska

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every thing good
Bodde her 2 netter i april 2024
Svar fra Hotel El Guajataca den 26. apr. 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

10/10 – Utmerket

svitlana

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Hotel El Guajataca den 26. apr. 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

6/10 – Grei

Jessica

Likte: Personale og service
Bodde her 4 netter i april 2024
Svar fra Hotel El Guajataca Administration den 26. apr. 2024
Thank you for taking the time to leave a review of your recent stay at Hotel El Guajataca on Expedia.We appreciate your feedback, as it helps us to continually improve our services and facilities. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret to see that we fell short of meeting your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations. Please feel free to reach out to us directly if you have any specific comments or suggestions that could help us improve.Warm regards,

10/10 – Utmerket

Angel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay. View is amazing. Staff is very friendly and diligent 👍👍
Bodde her 2 netter i april 2024
Svar fra Hotel El Guajataca den 26. apr. 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

10/10 – Utmerket

Raul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Green áreas,pool and beautiful beach
Bodde her 2 netter i mars 2024
Svar fra HOTEL EL GUAJATACA den 15. apr. 2024
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with us. It's fantastic that you enjoyed our facilities and found our staff to be friendly and helpful. Your positive feedback truly motivates us to continue delivering exceptional service to our guests. We're delighted that you chose to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Absolutely beautiful grounds.
Bodde her 1 natt i april 2024
Svar fra HOTEL EL GUAJATACA den 12. apr. 2024
Thank you for the glowing review and the perfect score! We're thrilled to hear that you had such a fantastic experience with us. It's great to know that you enjoyed the view from our rooms and that everything met or exceeded your expectations. We strive to provide our guests with top-notch service and amenities, and we're delighted that we succeeded in making your stay memorable. We can't wait to welcome you back for another wonderful stay in the future!

8/10 – Bra

Maryellen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra HOTEL EL GUAJATACA den 12. apr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. We appreciate your kind words about the amenities and the friendliness of our staff. Your feedback about the room comfort and the ongoing remodeling efforts is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing us for your getaway or family vacation.

8/10 – Bra

aida og Orlando

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Killer view, easy to get there, great pool and bar. Everyone was very nice, helpful. Rooms are comfortable. They are remodeling but it did not cause No luxury but great for get away or family vacation.
Bodde her 1 natt i april 2024
Svar fra HOTEL EL GUAJATACA den 12. apr. 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed the killer view, easy access, and our fantastic pool and bar facilities. It's wonderful to know that our team members made your stay pleasant with their friendliness and helpfulness. We're glad you found the rooms comfortable, and we appreciate your understanding regarding the ongoing remodeling efforts. We're continuously striving to enhance our facilities to provide an even better experience for our guests. We hope to welcome you back soon for another great getaway or family vacation!

2/10 – Forferdelig

David

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra HOTEL EL GUAJATACA ADMINISTRATION den 12. apr. 2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. We'd like to better understand the reasons behind your low rating so that we can address any issues you may have encountered and improve our services. Your satisfaction is our top priority, and we take every feedback seriously. If you're willing to share more details about your stay with us, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

8/10 – Bra

Sheila og Chino

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Nice staff, beautiful view. Needs some updates, better plumbing, hot water and trash picked up around area
Bodde her 1 natt i april 2024
Svar fra Hotel El Guajataca den 3. apr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our friendly staff and the beautiful views during your stay.Your comments regarding the need for updates, plumbing improvements, hot water availability, and the cleanliness of the surrounding area are duly noted. Rest assured, we take your feedback seriously and will address these areas promptly to enhance the overall guest experience.We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas for improvement. Please accept our apologies for any inconvenience you experienced during your time with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 – Bra

Danieliz

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Relax and chill
Bodde her 1 natt i mars 2024
Svar fra Hotel El Guajataca den 3. apr. 2024
Gracias por tomarte el tiempo para compartir tus comentarios. Nos complace saber que pudiste relajarte y pasar un momento agradable durante tu estadía en nuestro hotel.Valoramos tus opiniones y te agradecemos por tus amables palabras. Si hay algo en lo que podamos mejorar para que tu experiencia sea aún mejor, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento de tu estadía sea memorable.Esperamos verte nuevamente en el futuro. ¡Gracias por elegirnos para tu escapada de relax y chill!

10/10 – Utmerket

Natyali

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo excelente
Bodde her 1 natt i mars 2024
Svar fra Hotel El Guajataca Equipo de Atencion al Cliente den 3. apr. 2024
¡Gracias por tomarte el tiempo para dejarnos una reseña tan positiva! Nos alegra enormemente que hayas tenido una experiencia excelente durante tu estadía en nuestro hotel.Tu satisfacción es nuestra mayor recompensa, y nos enorgullece saber que cumplimos con tus expectativas. Nuestro equipo trabaja arduamente para ofrecer un servicio excepcional y crear recuerdos inolvidables para nuestros huéspedes.Esperamos verte nuevamente en tu próxima visita. ¡Gracias por elegirnos y por compartir tu experiencia!¡Saludos cordiales,

8/10 – Bra

María H

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo estuvo muy bien excepto el restaurante ,cuando pides comida para llevar a tu habitación las porciones son pequeñas comparado con las porciones cuando comes en el lugar ,eso deben remediarlo. En lo demás el hotel es hermoso y la vista impresionante . Las remodelaciones son estupendas ¡ Me encanta! Está fue mi 4 estadía.
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca Equipo de Atención al Cliente den 3. apr. 2024
Agradecemos sinceramente tu reciente visita y tus amables palabras sobre nuestro hotel. Nos alegra mucho que hayas disfrutado de la belleza del lugar y de la impresionante vista que ofrecemos.Lamentamos mucho escuchar tus comentarios sobre las porciones de comida para llevar a la habitación. Entendemos lo importante que es recibir un servicio consistente y satisfactorio en todas las áreas, incluyendo la comida. Tomaremos en consideración tu retroalimentación y trabajaremos en mejorar la experiencia de comida para llevar, asegurándonos de que las porciones sean igualmente generosas y satisfactorias como cuando se come en el restaurante.Nos alegra saber que has disfrutado de las remodelaciones. ¡Tu satisfacción es nuestra prioridad número uno! Esperamos que sigas eligiéndonos en tus futuras estadías y que tengamos la oportunidad de brindarte una experiencia aún más memorable.Gracias por compartir tus comentarios y por tu lealtad. ¡Esperamos verte pronto!Atentamente,[Hotel El Guajataca] Equipo de Atención al Cliente

10/10 – Utmerket

Marcos og Caguas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Coffee maker and safe in room will be good
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca den 30. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Adamaries

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Un lugar para estar en paz y relajarse. Definitivamente volvemos
Svar fra Hotel El Guajataca den 30. mars 2024
¡Nos alegra mucho saber que disfrutaste de su estancia en nuestro hotel y que te sentiste en paz y relajado! Estaremos encantados de recibirte nuevamente en el futuro y seguir brindándole una experiencia placentera y tranquila. ¡Gracias por su preferencia y por compartir su experiencia positiva!

6/10 – Grei

BEATRIZ

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room was not in good conditions. There was mold on the walls, poor water pressure on the shower faucet, room smell of humidity. Staff was amazing.
Bodde her 2 netter i februar 2024
Svar fra Hotel El Guajataca den 30. mars 2024
Lamentamos sinceramente los inconvenientes que experimentó con su habitación durante su estancia. Tomamos en serio sus comentarios sobre el moho en las paredes, la baja presión de agua en la ducha y el olor a humedad en la habitación. Agradecemos sus elogios al personal y nos complace saber que recibió un servicio increíble durante su estancia. Estamos trabajando diligentemente para abordar estos problemas y mejorar nuestras instalaciones para futuros huéspedes. Su retroalimentación es invaluable para nosotros y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su comprensión y por compartir su experiencia con nosotros.

10/10 – Utmerket

Ricardo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very peaceful place, excellent for a relax getaway!
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca den 30. mars 2024
Thank you for your review! We're delighted to hear that you found our hotel to be a peaceful and excellent place for a relaxing getaway. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing us!

10/10 – Utmerket

Wanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Es la tercera vez que me quedo en familia, espectacular una vista hermosa el personal muy servicial, sugerencia sombrillas en el area de la piscina nueva .gracias
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca den 30. mars 2024
¡Gracias por tu comentario y por elegir nuestro hotel para tu tercera estancia en familia! Nos alegra saber que disfrutaste de la vista espectacular y que encontraste al personal muy servicial. Apreciamos tu sugerencia sobre las sombrillas en el área de la piscina nueva y la tendremos en cuenta para mejorar nuestras instalaciones. Esperamos verte de nuevo en el futuro y brindarte otra experiencia maravillosa. ¡Gracias por tu preferencia y por compartir tus comentarios!

8/10 – Bra

Holly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Needs some updating. On the beach. Worked for 2 nights. Stop using all the disposable plastic cups, utensils, plates
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca den 30. mars 2024
Gracias por tu comentario y por señalar áreas en las que podemos mejorar. Estamos comprometidos en actualizar nuestras instalaciones y agradecemos tus sugerencias sobre reducir el uso de plásticos desechables. Tomaremos en cuenta tus comentarios para implementar cambios que beneficien tanto a nuestros huéspedes como al medio ambiente. Valoramos tu retroalimentación y esperamos que nos des otra oportunidad para brindarte una experiencia mejorada en el futuro. ¡Gracias por tu comprensión y por compartir tus ideas con nosotros!

8/10 – Bra

Rebecca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were outdated. But other than that the property is gorgeous.
Bodde her 3 netter i mars 2024
Svar fra Hotel El Guajataca den 30. mars 2024
Gracias por tu comentario y por señalar el estado de las habitaciones. Estamos constantemente trabajando en mejoras y actualizaciones para garantizar una experiencia excepcional para nuestros huéspedes. Nos alegra saber que encontraste nuestra propiedad hermosa en general. Valoramos tu retroalimentación y esperamos recibirte nuevamente para que puedas disfrutar de una estancia aún más agradable en el futuro. ¡Gracias por elegirnos y por compartir tus comentarios!

6/10 – Grei

Jennifer

Reiste med partner
Likte: Renhold
The view was amazing. Some staff were incredible and some were rude and terrible. Thomas was the best! Ask for him! there is no cable, and it’s far from other areas you might want to check out.
Bodde her 3 netter i mars 2024
Svar fra Hotel El Guajataca den 17. mars 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Waldemar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything OK.
Bodde her 2 netter i mars 2024
Svar fra Hotel El Guajataca den 16. mars 2024
Thanks for staying with us. We appreciate your feedback!