First, I have to give a huge shoutout to our butlers Johnny and the waiter Finely (who told us to call him Friendly) from the Diamond Club. They truly made the trip special. Johnny was amazing—very attentive, polite, and professional. He checked on us frequently and made sure we had everything we needed. Our first night was a little rough because we didn’t receive our towels, face cloths, or robes, but Johnny stepped in the next day and handled the situation immediately.
Friendly also lived up to his nickname. He was incredibly sweet, attentive, and genuinely cared about making sure we were enjoying ourselves. Between the two of them, the service was a 10/10 and they really elevated our experience.
The resort itself was very clean and beautiful, and the drinks were great. The bartenders and pool waitstaff were fantastic—very friendly and always ready to make a good drink. Thought it would be more activities available, definitely a couples or relaxing resort. Not a “party resort”.
However, I was a bit disappointed with the food. It just wasn’t to our liking and tasted pretty bland overall. The buffet was okay but nothing spectacular.
Another downside was that some of the restaurant staff were not very friendly or attentive, and we noticed that some menu items had very small fine print indicating an additional charge. For an all-inclusive resort, that was a little disappointing because it felt like certain things were being upsold that we expected to already be included.
