Dear Johnny, Thank you for your time and appreciation. We are pleased to note your positive comments about the attention provided by our team who are distinguished by their excellence and attention to detail. On the other hand, we appreciate your observations which we have shared with our managers for our continuous improvement system. Thank you for being part of it. Hopefully, in a future visit, we can achieve your highest satisfaction. Kind Regards, Guest Service Center Management.

Dear Rim, First, we would like to thank you for choosing us as your vacation destination. As a service-oriented company, our guests' opinions play a crucial role in optimizing our services. We believe the only way to improve the experience delivered is by listening to your inputs on how you perceive our services; knowing about the opportunity areas will help us provide the best experience. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you with the authentic Paradisus Experience. For this reason, to realize that certain areas have negatively affected your current impression has saddened us, and for which we would like to apologize. The hospitality industry, among others, highly values the comments and feedbacks received; since they provide us with the most accurate information regarding the impact of our products on the guests and can help us recognize the areas of opportunity that we should focus on, to continue improving and, therefore, offer the experience expected. We sincerely appreciate the time taken, from your daily activities, to share with us your thoughts and would like to take this opportunity to inform you that they had been already shared with the corresponding departments, with the purpose to create action plans that will ensure that no future client will experience them. We reiterate our apologies for the various inconveniences experienced and rest assured that we will enjoy  your visit again to give you the Paradisus experience  that you and your family deserve. Kind regards

Dear Guest, First, we would like to thank you for choosing us as your vacation destination. We are glad to know that you enjoyed your stay overall. On the other side, we lament the misimpression regarding the upgrade. Please allow us to comment that upgrades for guests are optional, and it does not affect our service delivery. Furthermore, rest assured that we will share your opinion regarding the night activities with the department in charge for their knowledge. It would be a pleasure for us to welcome you back soon. Kind regards

Dear Guest, Thank you very much for your high rating and support. We are glad to know that you enjoyed your stay and are looking forward to welcoming you back soon. Kind regards

Dear Guest, Thank you very much for your high rating and comment. We are glad to know that you enjoyed you stay, and the friendly service received from our team. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for sharing your impressions with us. We are glad to know that you spend a relaxing time at our resort and enjoyed the friendly service received. We are looking forward to hosting you soon again. Kind regards

Querido Huésped, Gracias por compartir parte de su experiencia con nosotros, lamentamos que sus expectativas no hayan sido cubiertas, así mismo lamentamos no tener más detalles de las áreas que usted siente debemos mejorar, hubiésemos esperado una reseña más substancial. Saludos cordiales,

Dear Guest, Thank you very much for taking the time to describe to us your past vacations at our resort. We are glad to notice that you enjoyed your stay, our grounds the received personalized service. Furthermore, we appreciate knowing that Zenovia was able to cater to your needs to your satisfaction. You can be sure that we will let her know about your comment. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for taking the time to share your impressions with us. We're glad to know that you enjoyed your vacation at our newest property The Grand Reserve and highlighted the hospitality from our team. It will be a pleasure for us to share your compliments with them. We're looking forward to your next visit. Kind regards,

Dear Guest, Thank you very much for highlighting our team. We are aware that without our hardworking team your experience would not have been the same. It will be a pleasure for us to recognize their work. We're looking forward to receiving you soon again. Kind regards

Dear Natan, First of all, we would like to thank you for choosing us as your vacation destination. However, we lament to notice that we were not able to meet your expectations and that we don't have more details about the areas you feel we should improve. Nonetheless, we hope to get a second chance to welcome you back, to redeem your current experience. Kind regards,

Dear Guest, Thank you very much for rating us with five- star. We're looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for your five star rating and your support. We're looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for visiting us as and your rating. We're looking forward to welcoming you back soon. Kind regards

Dear Guest, Thank you very much for rating your experience at Paradisus Punta Cana. We're looking forward to welcome you back soon. Kind regards

Dear guest, Thank you for your visit and for rating your experience at Paradisus Punta Cana. We would love to host you again in the future.

Dear Guest, Thank you very for your five star rating. We appreciate your suppor and are looking forward to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for sharing your thoughts with us. We love to know that you enjoyed your stay, the gastronomic options, the received service and our YHI Spa. If you would like to spent another relaxing period, don´t hesitate to visit us. Our team will be waiting for you. Kind regards,

Dear Guest, Thank you for sharing your recent experience with us. We hope that you spent an enjoyable time at our resort. We lament the inconvenience at check-in and can assure you that we´ll address your impression with the corresponding departments, in order to keep improving our services and to provide our guests the unforgettable vacations they deserve. We hope to welcome you back and to get the chance to exceed your expectations in another occasion. Kind regards

Dear Bruno, Thank you very much for your evaluation and short description. We´re glad to know that you enjoyed your stay, the services, facilities and gastronomic options. We´re looking forward to welcome you back soon. Warm regards,

Dear Guest, Thank you for visiting us. We´re glad to know that you enjoyed your stay, the services and facilities. We hope to have you back soon. Kind regards,

Querida Maria, Gracias por haber elegido nuestra marca nuevamente como su destino vacacional. Sin embargo, lamentamos saber que su habitación no ha satisfecho sus expectativas, por los cual le reiteramos nuestras excusas y le aseguramos que compartiremos sus comentarios con los departamentos encargados para asegurarnos el correcto mantenimiento y cuidado de nuestras habitaciones. En cuanto a nuestros restaurantes a la carta y el sistema de reservas de cenas, ofrecemos nuestras más sinceras disculpas si se ha hecho alguna impresión errónea. Tenga en cuenta que los movimientos en los conceptos gastronómicos se planificaron para mejorar y centrar las actividades nocturnas en la zona del vestíbulo; este movimiento facilita el acceso y la participación de nuestros apreciados huéspedes en las diversas actividades nocturnas después de la cena, promoviendo la integración y ofreciendo experiencias enriquecedoras. Esperamos que nos brinde la oportunidad de recibirla nuevamente en nuestro resort y brindarle las vacaciones Pardisus que usted se merece. Saludos cordiales,

Dear Guest, Thank you very much for visiting us. We're glad to know that you enjoyed your stay and the attentive service you received. We're looking forward to welcome you back soon. Warm regards,

Dear Amaury, Thank you for your honest feedback. We're glad to know that you enjoyed your stay, the grounds and services. On the other side, we appreciate your remarks and will share it with the corresponding departments. We hope to get the chance to welcome you back soon. Kind regards,

Dear Guest, Thank you for your evaluation. We appreciate your support and are looking forward to welcome you back soon. Kind regards

Dear Guest, Thank you very much for visiting us. We're glad to know that you enjoyed your stay, the facilities and our grounds. We lament the impression you get from the services, as our team is usually recognized for their gentle and professional attitude. We hope to have you back soon. Warm regards,

Dear Guest, Thank you very much for visiting us. We're glad to know that you enjoyed your stay, the culinary experience, our ''Life Enriching Experience'' and our facilities. It was a pleasure for us to receive you and are looking forward to welcome you back soon. Kind regards

Dear Guest, Thank you very much for visiting us. We appreciate your evaluation. We're looking forward to receive you soon again. Kind regards,

Dear Guest, Thank you very much for visiting us. We're glad that you enjoyed your stay and the hotels grounds. We regret the difficulties encountered while communicating with our staff members due to language barrier. We would like to mention that we have ongoing courses of English in order for them to improve their skills and be capable to properly communicate with our clients. We trully hope to get the chance to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for rating us with five stars. We appreciate your support and are looking forward to welcome you back soon. Kind regards

Cher Martin, Cher Martin, Merci beaucoup de nous avoir fait part de vos impressions. C'est un plaisir de voir que vous avez apprécié vos vacances, nos jardins et nos espaces pour enfants. Nous nous réjouissons de vous accueillir à nouveau bientôt. Cordialement,

Cher Martin, Merci beaucoup d'avoir partagé vos expériences avec nous. Nous sommes heureux que vous ayez apprécié vos vacances. Nous remercions vos suggestions, dont nous tiendrons compte. Nous nous réjouissons de vous accueillir à nouveau bientôt. Cordialement,

Dear Nadine, Thank you for preferring us this time anew. However, we lament that we're not able to fulfill your expectations. We are always ready to provide our guests with the best service and to assist any report immediately; and we are really sorry to know our housekeeping service has not been satisfactory this way. We have shared all your concerns with the involved departments, in order to keep improving our services and to meet the expectations of our guests. Your opinion as loyal member of our family is very valuable to us; and we thank you for helping us to enhance our service. We hope to have the opportunity of welcoming you back, please feel free to reach out to us directly whenever you consider visiting us again. We all will do everything in our hands to deliver a totally Paradisus time. Kind regards,

Dear Guest, Thank your for sharing your thoughts with us. We hope you spent a nice time, enjoying the nature which embrace our resort. Regarding the other points you mentioned you can be sure that we'll share your concerns with the departments in charge, with the purpose of continuous improvement and to achieve the entire satisfaction of our guests. As well, we regret the difficulties encountered while communicating with our staff due to language barrier. We would like to mention that we have ongoing courses of English in order for them to improve their skills and be capable to properly communicate with our clients. We hope that you will visit us again soon and give us the chance to exceed your expectations. Warm regards,

Dear Guest, We are sorry we couldn't meet your expectations. We really appreciate that you have taken the time to send us your feedback.   In order to ensure that our products remain at the  forefront of their needs, we consider it necessary to make processes of improvement to our facilities, which is why some of our restaurants were, during the dates of your trip, out of operation. We also lament that the hot water in the second room did not work properly. We will take care of it and try to fix the problem. Thank you for bringing this to our attention. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Kind regards, Guest Service Center Managemet

Dear No, Thank you very much for your lovely comment. We appreciate to know that you enjoyed your stay, the room design and friendy service you received. It'll be a pleasure for us to share your compliments with our whole team. We're looking forward to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for sharing your wonderful experience with us. It's great to realize that you had unforgettable moments in our resort, enjoying the services, beach and facilities. We appreciate your recommendation and are looking forward to welcome you back soon. Kind regards, Guest Service Center Management

Dear Guest, We appreciate your evaluation and rating. Furthermore, we hope you had a pleasant stay and are looking forward to receive you soon again. Kind regards,

Dear Guest, Thank you very much for your five star rating. It's great to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards,

Dear Travelers3, Thank you for your honest feedback. We regret that we were unable to meet your expectations, but are glad that you enjoyed the ''Life Enriching Activities''. On the other side, we regret to notice that felt sick during your stay. We hope you are fully recoverd till date. Please allow us to highlight that the safety of our guests is our priority. We are certified by Cristal International Standards and we follow strict hygiene procedures in the management and preparation of food and beverages. It's important to mention that all of the water we use either for drinks, food, ice, and so on, is purified. Regarding the smell in your room, please allow us to comment that due to our tropical weather, humidity levels are high; therefore, we recommend our guests to keep the air conditioning on. Given any discomfort, we are also able to offer a room change or placing a dehumidifier in the room. We really hope you change your mind and come visit us again. We would love to offer you the outstanding experience you deserve. Kind regards,

Dear Guest, Thank you very much for visiting us. We love to know that you enjoyed your stay the services, gastronomic options , as well as the excursions you did. We hope to welcome you back soon.

Dear Guest, Thank you for your honest feedback. We hope you spent a pleasant stay despite the mentioned aspects. On the other side, we regret the encountered inconvenience during your stay. With relation to the requested room, we are sorry we could not offer you a room with a king size bed on your arrival. We kindly ask you to consider that although we always do our best to please our guests, room requests are subject to availability. We regret your comments about our services as our staff is normally recognized for their gracious attitude and professionalism. Be assured that your statements have been heard and shared with the relevant departments for the purpose of continuous improvement, so as to avoid similar situations in the future. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Kind regards,

Dear Guest, Thank you very much for visiting us. We hope to welcome you back soon. Kind regards

Dear Carolina, Thank you very much for your honest feedback about your recent stay at our resort. We hope you spent a pleasant stay at our resort. On the other side rest assured that your remarks had been heard and the corresponding departments will take the necessary measures, with the purpose of continuous improvement. We're looking forward to welcome you back soon to another Paradisus vacation. Kind regards,

Dear Guest, Thank you very much for staying at Paradisus Punta Cana. We hope to welcome you back soon. Kind regards,

Dear M.R.M, Thank you for your honest feedback. We regret to know that we were not able to meet your expectations. We regret your comments about our services as our staff is normally recognized for their gracious attitude and professionalism. All of our a la carte restaurants require dinner reservations; however, they are cases that a particular restaurant, date or hour may not be available. It seems appropriate to explain you that more than closed restaurants were rotated, which were not all closed at the same time so that our guests can choose from the wide variety of restaurants we offer. On the other side rest assured that we'll share all your remarks, with the corresponding departments in order to keep improving our services. We sincerely hope to have the opportunity of welcoming you back, please do contact us directly, so we can take care of any details in advance, and ensure you have a totally great vacation. Kind regards,

Dear Guest, Thank you for your evaluation. We hope to get a second chance to welcome you back. Kind regards,

Dear Guest, Thank you very much for visiting us. We're looking forward to welcome you back soon. Kind regards