13 utendørsbassenger, bassengparasoller og badevakt

Anmeldelser av Hard Rock Hotel & Casino Punta Cana All Inclusive

5 out of 5
Hard Rock Hotel & Casino Punta Cana All Inclusive
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 679 av totalt 1512 anmeldelser." "
Rangering på 8 − Bra. 308 av totalt 1512 anmeldelser." "
Rangering på 6 − Grei. 240 av totalt 1512 anmeldelser." "
Rangering på 4 − Dårlig. 116 av totalt 1512 anmeldelser." "
Rangering på 2 − Forferdelig. 169 av totalt 1512 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Elsah Johanna

Reiste med partner, Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
My friend had her Apple Watch stolen right next to one of the resort pools. She tracked the location and it was a few miles away so it seems to have been an employee who took it, since it left the resort. The casino had unnecessary fees, you had to pay for water and the normally free beers you got in your fridge each day. It’s as if they didn’t want you to gamble. It depended on the day for staff friendliness. Housekeeping was great but the trolly staff was not. One trolly driver told us just to walk to the lobby and another night the trolly driver told us it was “his last trip of the night and his last tip” we were the only ones on the trolly and do usually tip… but he was guilting us to tip by telling us he has multiple children and grandchildren. It just made us feel guilty and forced to tip. The trolly was supposed to be an efficient way to get around the resort since it is a huge resort, instead we ended up walking an average of 13,000 steps a day to avoid the trolly. Also my husband and I got tricked (when we first walking into the resort) into talking to a marketing person who wasted our time telling us about the new Hard Rock properties being built. At the end of the trip we literally ran away from the marketing person that wanted to sell us another hard rock vacation. Our friends got trapped first and then warned us to just check out and go to the shuttle. The resort was overall well kept, but too big for what we wanted as far as a relaxing vacation. Will not return.
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 23. mai 2024
Dear ElsahWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 – Bra

Kristopher Patrick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely loved this resort. It was my first time at an all inclusive. The service was perfect, food was good, beach is beautiful, and pools were fun. Did not care for the Legendary club sales people, especially the “manager” you sit with. Way too aggressive for a relaxing vacation experience. Will tell you anything to guilt you into buying a package. Avoid it all together unless it’s something you’re interested in.
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. mai 2024
Dear Kristopher PatrickWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. You can be sure that we have taken your comments into consideration in order to continue improving our services. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

4/10 – Dårlig

John

Reiste med familie
Likte: Fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Dated
Bodde her 1 natt i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. mai 2024
Dear JohnWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 – Bra

Adam

Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 23. mai 2024
Dear AdamWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Mireya

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Great
Bodde her 7 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 20. mai 2024
Dear MireyaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

2/10 – Forferdelig

Rashid

Reiste med partner
Likte: Renhold og fasiliteter
The hotel really lacks in service and food quality which seems to be because of the bad management of this establishment as the staff themselves are very help and friendly, shame and surprised for a name like hard rock
Bodde her 10 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 20. mai 2024
Dear RashidWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

2/10 – Forferdelig

Katerin Yajara

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service was non existent at the property and you can just see everyone was just trying to upsell. Upon checking in we asked if our wrist bands had access to the private pools which we were told we will be informed later which we were never and not until the last day did we know we did have access to the private pools. Reached out via tablet to book an excursion and never heard back. Alarm went off first night around 1am, we got two phone calls around 8:30-9am to confirm if we were married?! Overall service was terrible and I would never go back!
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. mai 2024
Dear Katerin Yajara We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 – Bra

LeJean

Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra Dear LeJean den 19. mai 2024
Dear LeJean, Thank you for your review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 – Utmerket

Manuel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The attention is super extraordinary, the cleanliness, the professionalism of the employees, I loved everything and we will return soon with more people. Thanks guys Excellent vacations unforgettable.
Bodde her 4 netter i mai 2024
Svar fra Dear Mr. Manuel den 16. mai 2024
Dear Manuel We appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 – Utmerket

Johnathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing time
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 15. mai 2024
Dear JohnathanWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Claudia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La suite
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 15. mai 2024
Estimada ClaudiaGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Utmerket

Melissa Faye og HIGH POINT

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 15. mai 2024
Dear Melissa FayeWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 – Utmerket

David

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food is ok. Service is great
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 14. mai 2024
Dear DavidWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Rodni

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente volvere con mis.hijas
Bodde her 3 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 14. mai 2024
Estimado RodniGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Utmerket

Yeferson og Santo Domingo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bien
Bodde her 2 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 13. mai 2024
Dear YefersonWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

crisbelt

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Me gusto mucho todo en general
Bodde her 2 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 13. mai 2024
Estimado CrisbeltGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Utmerket

IKROM

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place
Bodde her 5 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 12. mai 2024
Dear IKRON, Thank you for taking the time to review us! We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 – Bra

Cindy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very family and couples oriented. Huge property, so expect to walk a lot. They do have shuttle golf carts or you can rent one daily. Food is okay, drinks were strong, and something to do for everyone. Only thing going on after 10pm was the silent disco, but that was a blast. Our group age ranged from 35-45.
Bodde her 3 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 11. mai 2024
Dear Cindy, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 – Utmerket

Karen Edith

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice service
Bodde her 3 netter i februar 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 9. mai 2024
Dear Karen EdithWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 – Grei

Kiana

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The HardRock is massive and has something for everyone vacationing. However, during our stay we had to hunt down people to clean our room or it wouldn’t be done. It rained a lot and the drainage system was backed up throughout the property. Finding restaurants throughout the property that is not in the main lobby is not easy to navigate with the trolly system. But was great once we made it there. Overall it was a grand resort and will appeal to many travelers.
Bodde her 4 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 8. mai 2024
Dear KianaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Utmerket

Ram Prasad

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel and property was beyond amazing, something that is out of our control when I rained , there were flooding and the paths were very slippery
Bodde her 5 netter i mai 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 7. mai 2024
Dear Ram PrasadWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

6/10 – Grei

Angel

Reiste med familie
Lobby area very dull, no lighting. Decor old and dirty. My 1st room had small mosquitoes. I got food poisoning from one of the restaurants. Only one pool which is the Central pool seems to have activities throughout the day. The food selections at each restaurant were basic. Zen was good, Market buffet was o.k. overall I give Hard Rock Punta Cana a 6/10.
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 6. mai 2024
Dear AngelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Utmerket

Rosanna Mendoza og Katy

Bodde her 3 netter i april 2024

10/10 – Utmerket

Arlene

Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 23. mai 2024
Dear ArleneWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 – Utmerket

Rosa Maria Fernandez

Bodde her 3 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 23. mai 2024
Dear RosaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 – Utmerket

Giuseppe

Ok
Bodde her 1 natt i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 1. mai 2024
Dear GiuseppeWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Johnathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Genial excelente servicio 10/10
Bodde her 2 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 1. mai 2024
Estimado JohnathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Utmerket

sydney

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had SOOO much fun at the Hard Rock!! Jose made our time so special at the central pool. The roomy, the beach, the grounds, and the restaurants were all so beautiful and clean. One of the largest places I've stayed at, but they have trollies every 15 mins! Highly recommend!!
Bodde her 5 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 1. mai 2024
Dear SydneyWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

6/10 – Grei

MARTIN

Forretningsreisende, Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Me gustó el restaurante Isla y que están arreglando el hotel. No me gustó la limpieza en la habitación y en algunos áreas del hotel
Bodde her 3 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 30. apr. 2024
Estimado Martin Agradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

6/10 – Grei

Richard E

Bodde her 7 netter i april 2024
Svar fra Richard den 18. mai 2024
Dear Richard We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Utmerket

Paola og River Grove

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an extremely large property but they offer shuttles that can take you around. They run every 15 mins or so. The casino at the property is very clean and they have events nightly.
Bodde her 2 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 28. apr. 2024
Dear PaolaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Bra

Pamela

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
The room service was less than what I expected. We ordered breakfast and never got it. Also when we arrived on the property we were told that the Tran would run regularly we had long waits at times. Overall we did enjoy our stay
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 27. apr. 2024
Dear Pamela, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 – Bra

Joel og Bronx

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
THE VIP was more of a trick to have us sign for a Legends Club. And it was set up as a trap.
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 5. mai 2024
Dear JoelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

8/10 – Bra

Emmy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 26. apr. 2024
Dear EmmyWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Bra

Wendi og Dixon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 26. apr. 2024
Dear WendiWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Adriana

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel! lots of activities
Bodde her 4 netter i mars 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 25. apr. 2024
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Yazmin Pérez

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 14. mai 2024
Dear Yazmin PérezWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 – Grei

OSCAR og carolina

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 14. mai 2024
Dear OSCARWe appreciate your valuable Score and we’re sorry to hear your stay didn’t completely meet your expectations. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 – Bra

Cesar L

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was good. And they finished fixing the room to late.
Bodde her 5 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 24. apr. 2024
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Amparito

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 29. apr. 2024
Dear AmparitoWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 – Bra

Lyana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
Bodde her 2 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 23. apr. 2024
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

8/10 – Bra

Victor M

Likte ikke: Personale og service
Bodde her 5 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 13. mai 2024
Dear Victor MWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 – Utmerket

Daniel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great resort for adults and children making it a perfect vacation spot for families.
Bodde her 7 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 22. apr. 2024
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Shamarr Aaron

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fun
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 22. apr. 2024
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Utmerket

Rowna Santae og CHICAGO

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was very clean, the food was awesome I can’t wait to return
Bodde her 5 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. apr. 2024
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 – Forferdelig

Yvette

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Did not upgrade they actually downgraded
Bodde her 7 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. apr. 2024
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 – Utmerket

Karine og Telluride

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful stay!!
Bodde her 8 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. apr. 2024
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing vacation! Will be back
Bodde her 7 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 21. apr. 2024
Dear Michelle , We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

4/10 – Dårlig

Stojanka

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty, unfriendly, food unsatisfactory, service was not like previous 2 times we stayed. Will not be coming back.
Bodde her 4 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 19. apr. 2024
Dear StojankaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Utmerket

NEELAM KANDA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed. Had very good time. It's very clean, full variety of food. All employees are very helpful. Would love to come agai..thankyou
Bodde her 7 netter i april 2024
Svar fra Hard Rock Hotel & Casino Punta Cana den 18. apr. 2024
Dear Neelam KandaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!