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Anmeldelser av Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 1372 av totalt 2532 anmeldelser." "
Rangering på 8 − Bra. 481 av totalt 2532 anmeldelser." "
Rangering på 6 − Grei. 308 av totalt 2532 anmeldelser." "
Rangering på 4 − Dårlig. 193 av totalt 2532 anmeldelser." "
Rangering på 2 − Forferdelig. 178 av totalt 2532 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Bjørn Andreas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juli 2023
Svar fra Erika Zenic den 18. juli 2023
Dear Andreas, On behalf of the Manager and staff from Grand Sirenis Punta Cana Casino & Aquagames receive our acknowledge for taking the time to make a review of your recent experience. Your satisfaction is our biggest reward. We are very happy to know that you had a great time and that you really enjoyed the facilities and service of our resort. We will be looking forward to welcoming you back at your home at the Caribbean, Grand Sirenis.Kind Regards,Erika ZenicHospitality Manage

8/10 – Bra

Carl Fredrik

Bodde her 7 netter i april 2023
Svar fra Erika Zenic - Hospitality Manager den 30. apr. 2023
Dear Carl Fredrik ,The time invested in sharing your opinion about our Grand Sirenis Punta Cana & Aquagames resort is well appreciated.We are glad that you liked the hotel, although it would have been wonderful if you had indicated the aspects that we should focus on to improve our facilities and, consequently, your experience.We want to extend the invitation to improve your experience on a second visit.Cordially,Erika ZenicAssistant Manager

10/10 – Utmerket

Maja

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our contact person Josue Sirenis was very helpful and made our stay very comfortable. Thank you so much!
Bodde her 4 netter i mars 2023
Svar fra Ericka Zenick, Assistant Manager. den 20. mars 2023
Dear Maja, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana.The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. Thank you once again to recognize the hospitality and willingness from our staff. We cannot wait for your return and pamper you as you deserve.Cordially,Erika ZenicAssistant Manager

10/10 – Utmerket

Amber

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff, especially Christopher,Freyre, and Victor were extremely helpful
Bodde her 4 netter i mai 2024

6/10 – Grei

Darlyn

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo estuvo bien, excepto los restaurantes bufetes, tenían mal olor, la comida no tenia buen gusto. La comida estaba muy expuesta en el área de la playa, no tenían la temperatura adecuada, habían muchísimas moscas en la comida. Cuando hice la reserva la habitación que presentaba, no fue la q nos tocó. Nos dijeron q eran dos camas y un sofá cama y la q nos dieron tenía solamente dos camas. Somos 4, un niño pequeño y uno casi adulto. De lo demás no tengo quejas, la limpieza fue excelente en el cuarto, los empleados muy atentos. El grupo de animación súper todos excelentes.
Bodde her 5 netter i mai 2024

4/10 – Dårlig

Wilfry Steven Tigre

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently stayed at this resort, and I must say it fell far short of the advertised five-star experience. The rooms are significantly outdated compared to the polished photos online. The bathrooms were particularly concerning, with visible mold and dirty air vents that clearly hadn't been cleaned in a while. It's evident that the VIP/timeshare rooms are given priority, as they look much better maintained. However, this stark contrast only highlights the neglect of the standard rooms. The dining experience was another major disappointment. The food was tasteless and lacked the quality one would expect from a five-star resort. The buffet service was especially poor, with long waits just to get a table or a drink. Overall, the service throughout the resort was subpar, adding to the overall frustration of the stay. Based on this experience, I cannot recommend this resort and will not be returning.
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Jennifer

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved everything
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager den 26. mai 2024
Dear Jennifer, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Zied

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent resort for kids No complaints Staff were very friendly Pool, water park and beach excellent
Bodde her 5 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 26. mai 2024
Dear Zied, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Mohamad

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing staff
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 26. mai 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were here May 2024, food was amazing, many dining options, staff are friendly and helpful. Facilty is fantastic good entertainment except for insect bites from small needle like insect at the beach. All in all I highly recommend! Plan to comeback next year!
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 26. mai 2024
Dear Julie, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Grei

Tania

Reiste med familie
Bad food
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 26. mai 2024
Dear Tania, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Sarah Elizabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My 12 year old daughter and I really enjoyed our time here.
Bodde her 4 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 26. mai 2024
Dear Leticia Vega, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards., Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Ryan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice resort in Punta Cana! Highly recommended for family and small children.
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager den 26. mai 2024
Dear Ryan, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards., Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Shanieka

Reiste med familie og små barn, Reiste med familie
Likte: Renhold
Will definitely come back
Bodde her 4 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 26. mai 2024
Dear Shanieka, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 – Forferdelig

Carlos

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Solo dio buenos deseos de la propiedad algunas personas. Rossanna de el Rancho, Victor de Expedia excelente, Wilkins chef Japones, Jimmy y Julia de la pergona excelente en especial Julia
Bodde her 3 netter i mai 2024
Svar fra Josue Santos, Guest service manager den 26. mai 2024
Querida Carlos, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

8/10 – Bra

Fagner og Winter Garden

Likte: Renhold
Likte ikke: Personale og service
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager den 26. mai 2024
Dear Fagner, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Ismael Rivera

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
espectacular todo
Bodde her 6 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 24. mai 2024
Estimado Ismael Rivera, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

2/10 – Forferdelig

Leticia Vega

Reiste med familie og små barn
I’ve been to Punta Cana many times, our family visits at least twice a year. This by far has been one of the worst experiences in all my visits! The ac in my room barely worked I called daily no one ever came to fix it! You must make a reservation to all restaurants except for the buffet. The staff was very rude and I’m FLUENT in Spanish, so there was no language barrier. The pics on website are completely deceiving! This place is extremely outdated! I spoke to different families daily whom were all disappointed! I also saw a family from the UK asking for an additional bed for their baby who was listed on the reservation but the hotel refused to accommodate and yelled at her stating you don’t have to stay here you can leave if you don’t like our resort ! Our Room was not properly cleaned either! I can go on and on and I have pics! I simply just want to save anyone the hassle book at your risk! This resort is no where near 4 ⭐️ I’d say 2 at the very least!
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager den 24. mai 2024
Dear Leticia Vega, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 – Bra

Sunil

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort was very nice, no ac in the lobby area so prepare for heat. Front desk and concierge never picks up the phone! However the staff is overall friendly, helpful and always around the property. Bowls are needed for soups and cereal!! Also flys will be on the food— indoor and outdoor dining which is expected but at first it was gross. They will try to offer you a specialty dinner or breakfast but a 90 presentation is involved where they try to get you to buy a timeshare so skip the offer if you don’t want to sit / drive through 90 minutes of a sales rep talking your head off. Walk with your own conditioner for your hair they only provide shampoo. A lot of the staff speak no English at all and we’re not able to answer our questions. Overall nice experience! Beach was clean / blue water. Pools were clean. Also do no book excursions on the property or you will pay triple the amount. Book excursions through Expedia - pick up is by the coffee shop.
Bodde her 4 netter i mai 2024
Svar fra Josue Santos Guest Service Manager den 23. mai 2024
Dear Sunil, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Anthony

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente servicio
Bodde her 3 netter i mai 2024
Svar fra Josue Santos Gerente de Servicio al Cliente den 23. mai 2024
Estimado Anthony, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Utmerket

Katiria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy hermos y tranqui , trato super especial por ser clienta de expidia exelwnte servicio en todo
Bodde her 4 netter i mai 2024
Svar fra Josue Santos Gerente de Servicio al Cliente den 23. mai 2024
Estimada Katiria, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Utmerket

Tashia Ann

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in and out was quick and easy. Check out even gave our daughter a gift. Overall service was great and friendly. We can’t wait to get home and book another stay with this hotel!
Bodde her 4 netter i mai 2024
Svar fra Josue Santos Guest Service Manager den 23. mai 2024
Dear Tashia Ann, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Jimmy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Josue Santos, Guest service manager. den 24. mai 2024
Dear Jimmy, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Grei

Francis

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Check in took 2 hours Kids bracelets were too tight and stood at desk for 40 mins to get them changed Tables always dirty at buffets Slow coffee / table service at buffets - always had to flag someone down Mediterranean restaurant service was terrible, sat at table with no service for 30 mins
Bodde her 3 netter i mai 2024
Svar fra Josue Santos Guest Service Manager den 23. mai 2024
Dear Francis, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Chung Ping Jeannie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 24. mai 2024
Dear Chung Ping, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 – Forferdelig

Yashira Marie Gómez

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold og personale og service
Fue horrible sábado 18 nos quedamos sin comer por qué habíamos reservado para el restaurante steakhouse y no había aire en el no se podía estar allí las habitaciones con cucarachas y en la comida del bufet también el bacon en el desayuno tenía cucarachas pasamos mucho trabajo y andábamos con menores y eso no es justo quedarse sin comer tienen tanto a los empleados como a los turistas pasando trabajo para comer quiero que me devuelvan mi dinero
Bodde her 4 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 24. mai 2024
Querida Yashira Marie, Gracias por elegir nuestro hotel para sus vacaciones y por compartir su impresión sobre su estancia en Grand Sirenis Punta Cana Resort. Lamentamos profundamente que no haya encontrado todos los aspectos de su agrado y deseamos disculparnos por cualquier otro inconveniente que haya experimentado. También estaremos encantados de recibir cualquier comentario adicional que nos ayude a identificar nuestras áreas de oportunidad para mejorar. Esperamos tener la oportunidad de buscar una segunda oportunidad para mostrar lo que puede ser una verdadera experiencia Sirenis.

10/10 – Utmerket

Victor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy buenos restoranes y muy completa las necesidades
Bodde her 7 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 22. mai 2024
Estimado Victor, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Utmerket

Mario

Reiste med familie og små barn
Likte: Fasiliteter
Mejorar atención por parte del staff del hotel y mejorar la limpieza y mantencion de las instalaciones.
Bodde her 7 netter i mai 2024
Svar fra Josué Santos Gerente Servicio al Cliente den 22. mai 2024
Estimado Mario, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Utmerket

Vicente og Chiguayante

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
*
Bodde her 7 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Vicente, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Grei

Hector

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Human Resources, bad service in my experience.
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Hector, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

2/10 – Forferdelig

Jacqueline

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water park was ok everything was an upcharge minimum lunch menu for room service food not good everywhere . Flies all over the food. Floors at pool buffet felt like your walking on slime. Not many workers understood or spoke English. Front desk unprofessional . Horrible experience
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Jacqueline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

6/10 – Grei

Adam

Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Took 10-15 minutes to get a beer. Zero drink service
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Adam, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 – Bra

Gurpuran Singh

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Gurpuran Singh, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Sefko

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They went above and beyond to make my parents feel special for their 40th wedding anniversary! Cannot recommend this hotel and staff enough!
Bodde her 7 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 22. mai 2024
Dear Sefko, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Glendaly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un lugar excelente
Bodde her 3 netter i mai 2024
Svar fra Josué Santos, Guest service manager den 21. mai 2024
Dear Glendaly, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

4/10 – Dårlig

Mhelvic

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
The property, pool, spa and beach were beautiful. However the food, service and drinks were so inconsistently bad that I cannot recommend this place or would ever revisit it. Check in was so unorganized it took 5 hours to book a room. We couldn’t reserve dinner for the night without a room number and by the time we got one reservations were closed. The Mediterranean was so terrible we walked out and went to the buffet. Raw lamb and uncooked rice and over cooked shrimp. Drinks were so badly made that there was no consistency between bars or bartenders. The Japanese restaurant though slightly redeemed them in the food department. We asked for towels as we didn’t want the room cleaned we ended up calling 3 times before we walked around and found a cleaning cart and helped ourselves a few hours after waiting. I’ve stayed at the Cancun resort which is why I chose this one but it doesn’t even come close in comparison.
Bodde her 7 netter i mai 2024
Svar fra Josué Santos, Guest service manager. den 21. mai 2024
Dear Mhelvic, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The vacation was amazing. The staff outstanding and very attentive. Facilities were beautiful... Andry was very helpful and courteous.....
Bodde her 3 netter i mai 2024
Svar fra Josué Santos, Guest service manager den 21. mai 2024
Dear Michael, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 – Grei

Wesley

Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Staff didn't really accommodate
Bodde her 4 netter i mai 2024
Svar fra Josué Santos, Guest service manager den 21. mai 2024
Dear Wesle, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Darion

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the staff , they was very helpful especially when my luggage was left behind. Greatness very generous and helpful .
Bodde her 3 netter i mai 2024
Svar fra Josué Santos, Guest service manager. den 21. mai 2024
Dear Darion, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Jesus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great experience
Bodde her 3 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 20. mai 2024
Dear Jesus, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Bra

Leomarie Cruz

Reiste med familie og små barn, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
El Hotel estuvo Genial. Pero, hay q caminar mucho, si tienes personas q se le dificulta caminar, es lejos. No hay carritos de transporte. Demasaidas personas hablando de su vida personal mientras uno espera por servicio. En la noche no encontre un bar en el area de la piscina, todos en el loby. Las piscinas cierran muy temprano, a las 6. Y en mi opinion, su vamos a RD quiero ver si su cultura, no shows americanizados. El cuarto estaba limpio y espacioso, pero los cojines decorativos, asquerosos y llenos de manchas. Vine a vacacionar, no a pasar trabajo. Los demas bien!
Bodde her 3 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 20. mai 2024
Dear Leomarie Cruz, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Bra

Tahiyyah

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was reqlly good
Bodde her 4 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 20. mai 2024
Dear Tahiyyah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

DAVID

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such a beautiful resort!! The restaurants were amazing and all of the staff were soo cheerful and fun!! I can’t wait to go back!!!
Bodde her 7 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 19. mai 2024
Dear David, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Petr M

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved everything, stuff was nice and helpful. The stay was excellent recommend to come here you’ll enjoy it.
Bodde her 6 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 19. mai 2024
Dear Petr M, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Gadiel

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Buen hotel, buena comida, comodidad , limpieza y Andry nos atendió muy bien.
Bodde her 3 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 19. mai 2024
Estimada Gadiel, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 – Utmerket

Paul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful resort from the first day to our last. The dining options for a la carte were fantastic and way better than expected. All of the staff were amazing, friendly happy cheerful and always smiling. They do a great job. The entertainment was great we watched two shows and so glad we did, overall we would be back again in the future.
Bodde her 7 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 19. mai 2024
Dear Paul, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 – Utmerket

Norlyn Josue Lopez

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Josue Santos, guest service manager. den 18. mai 2024
Dear Josue, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 – Forferdelig

Omar

Bodde her 6 netter i mai 2024
Svar fra Josue Santos, guest service manager. den 20. mai 2024
Dear Omar, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 – Utmerket

Mohammad Omed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kids had a blast!
Bodde her 5 netter i mai 2024
Svar fra Josue Santos, Guest service manager. den 19. mai 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 – Bra

Manuel

Bodde her 4 netter i februar 2024
Svar fra Josue Santos, guest service manager. den 18. mai 2024
Dear Manuel, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,