4 restauranter, frokost, lunsj og middag serveres, japanske retter

Anmeldelser av O Hotel Pune

4.5 out of 5
O Hotel Pune
North Main Road, Koregaon Park, Pune, Maharashtra

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 84 av totalt 247 anmeldelser." "
Rangering på 8 − Bra. 89 av totalt 247 anmeldelser." "
Rangering på 6 − Grei. 37 av totalt 247 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 247 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 247 anmeldelser." "

8,4/10

Renhold

7,8/10

Personale og service

8,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

kenn

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Thanks for good service 🙏
Bodde her 2 netter i februar 2024
Svar fra Alankar Deshmukh- Front Office Manager den 14. feb. 2024
Dear Valued Guest,Thank you for your recent review, and your kind words. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations.We look forward to being of service to you in the future

8/10 – Bra

Ragna

Bodde her 1 natt i januar 2023
Svar fra FOM-The O Hotel den 20. jan. 2023
Dear Mr.Ragan,Greetings from The O Hotel, Pune!Thank you very much for taking the time to share your experience rating. We look forward to your continued visits and to welcoming you back.

10/10 – Utmerket

sharon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
An excellent hotel
This hotel is amazing it's so friendly and comfortable. The staff are amazing and the room great with a big bed and huge window to watch the sunrise .its the best hotel in Pune xx
Bodde her 1 natt i februar 2024
Svar fra Alankar Deshmukh - Front Office Manager den 15. feb. 2024
Dear Valued Guest,Greetings from The O Hotel Pune!Hearing back from our guests and learning about their experiences is always a delight and we thank for sharing the same with us. We are pleased to note that your experience at our hotel turned out to be just what we strive for- ‘amazing’ and our diligent team impressed you. Your kind mention of our associate has been received with much gratitude.We look forward to see you soon in near future with the assurance of the same warmth and care.Best regards,

10/10 – Utmerket

Rajendra og REDMOND

Bodde her 1 natt i februar 2024
Svar fra Alankar Deshmukh- Front Office Manager den 24. mars 2024
Dear Valued Guest,Greetings from The O Hotel Pune!Nothing rejoices us more than receiving such happy reviews from our patrons. We are glad that you enjoyed your stay and our services impressed you along with our warm hospitality and accommodation. It was a pleasure serving you and we hope to welcome you back soon for more such memorable experiences. Best regards,

8/10 – Bra

Dianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Alankar Deshmukh- Front Office Manager den 2. feb. 2024
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for rating us on this wonderful platform We are happy to note that our strategic location, helpful associates, seamless service, accommodation with view and warm hospitality added value to your stay.We once again take this opportunity to thank you for patronizing our Hotel and look forward to your next visit.

8/10 – Bra

Shabana

Bodde her 2 netter i januar 2024
Svar fra Alankar Deshmukh - Front Office Manager den 21. jan. 2024
Dear Valued Guest,Thank you for your recent review. We take our guests very seriously, as our goal is to always improve on meeting and exceeding expectationsWe look forward to being of service to you in the future, and on behalf of our team. Thank you!

6/10 – Grei

Rajeev

Reiste med partner
The check in process took way too long, I almost fell asleep in the lobby. The room was okay, but for the price I’d expect much more. There are far better hotels for a little more price
Bodde her 1 natt i januar 2024
Svar fra FOM den 3. jan. 2024
Dear Guest,Greetings from The O Hotel Pune!please accept my apologies for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property.I sincerely hope that you would give us another chance to serve you, and I can assure you thatwe are continuing to work harder to give our guests a great hospitality experience each and every time.We look forward to welcoming you back with improved hospitality and services.Best regards,

10/10 – Utmerket

Peter

Bodde her 5 netter i desember 2023
Svar fra FOM den 2. jan. 2024
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for penning down this appreciative rating The team is in high spirits after receiving the warm accolades and happy reviews like this.We look forward to welcoming you back for more such enriching experiences

10/10 – Utmerket

Olivier

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra FOM den 2. jan. 2024
Dear Valued Guest,Thank you for your review and we take the comments / rating of our guests very seriously, as our goal is to always improve on meeting and exceeding expectationsWe look forward to being of service to you in the future.Best regards,

8/10 – Bra

Reita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Centrally located
Nice, comfortable room with great amenities . I didn’t get a double bed though requested. It had two joint twin beds. Breakfast had both continental and Indian items. The room did not have any outlets next to bed to charge your phone which was an incovenience.
Bodde her 2 netter i desember 2023
Svar fra Alankar Deshmukh- Front Office Manager den 25. des. 2023
Dear Guest,Greetings from The O Hotel Pune!Thank you for your recent review, your kind words and honest feedback. We take the comments of our guestsvery seriously, as our goal is to always improve on meeting and exceeding expectationsWe look forward to being of service to you in the future,

10/10 – Utmerket

HEMANT

Bodde her 1 natt i desember 2023
Svar fra Alankar Deshmukh- Front Office Manager den 25. des. 2023
Dear Guest,Greetings from The O Hotel Pune!Nothing rejoices us more than receiving such happy reviews from our patrons. We are glad that you enjoyed your stay and our associates’ dedicated services impressed you along with our warm hospitality and accommodation. It was a pleasure serving you and we hope to welcome you back soon for more such memorable experiences.

2/10 – Forferdelig

Anurag

Bodde her 1 natt i desember 2023
Svar fra FOM den 15. des. 2023
Dear Guest,Greetings from The O Hotel Pune!First, I apologize for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property.I sincerely hope that you would give us another chance to serve you, and I can assure you that we are continuing to work harder to give our guests a great hospitality experience each and every time.We hope to host you again for another stay with improved hospitality and service.

10/10 – Utmerket

Paiman

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect hotel.
Bodde her 4 netter i desember 2023
Svar fra FOM den 10. des. 2023
Dear Valued Guest,Greetings from O Hotel Pune!!Thank you for taking time out to share your delightful feedback on this esteemed travel platform. Indeed, our team’s dedicated services and professionalism are our strengths. Your appreciation of their efforts makes us proud. It’s wonderful to read about your stay experience with us and it was a pleasure hosting you.

10/10 – Utmerket

Alexander

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic
Luxurious hotel at a great price. After staying in various places throughout India, I was pleasantly surprised at the quality of this hotel. Also amazing rooftop lounges and restaurants with 360 views and high quality food and service.
Bodde her 2 netter i november 2023
Svar fra FOM den 20. nov. 2023
Dear Mr. Alexander, Greetings from O hotel Pune!!It’s always a pleasure to peruse feedback from our guests, especially a happy one such as yours. It’s our continuous endeavour to offer our patrons with an exquisite stay experience and we are elated that we achieved the same during your visit. We are happy to know that our comforting accommodation, seamless service impressed and warm hospitality were appreciable.It was a delight serving you and we hope to welcome you back soon. Regards,

10/10 – Utmerket

Brandon

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
100% top hotel
Arzoo & Gauri were awesome, great job and amazing hotel !
Bodde her 4 netter i november 2023
Svar fra Alankar Deshmukh- Front Office Manager den 6. nov. 2023
Thank Dear Valued Guest,Thank you for your recent review, and your kind words. We take the comments of our guestsvery seriously, as our goal is to always improve on meeting and exceeding expectationsWe look forward to being of service to you in the future, and on behalf of our team ..... Thank you!

8/10 – Bra

Nishant

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Team O Hotel. den 18. okt. 2023
Dear Valued Guest,Greetings from The O Hotel Pune! Thank you for taking a time to rate us.With regards to your query request you to please get in touch with us on our board line number with the details and we will try our best to help you out in every possible way.

10/10 – Utmerket

Amit

Bodde her 3 netter i oktober 2023
Svar fra Team O Hotel. den 18. okt. 2023
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for taking a time to rate us.With regards to your query request you to please get in touch with us on our board line number with the details and we will try our best to help you out in every possible way.

10/10 – Utmerket

Karan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay in the heart of Pune
Very centrally located property with nice cafés/restaurants within a 5 min walking distance. The hotel is well maintained with large comfortable rooms.
Bodde her 3 netter i september 2023
Svar fra Team O Hotel. den 18. okt. 2023
Dear Valued Guest,We are happy to receive such positive comments from you on this reputed platform. We are glad that you shared your reviews and elated to know that our comforting accommodation, seamless service, culinary spread and warm hospitality were appreciable. We have forwarded your kind words to our team members and they are joyous enough to receive such a positive response, it helps them get motivated for future endeavors. We once again thank you for patronizing us and hoping to see you soon.Regards,

4/10 – Dårlig

Piyush

Bodde her 2 netter i september 2023
Svar fra Team O Hotel. den 18. okt. 2023
Dear Valued Guest,Greetings from The O Hotel Pune!Thank you for taking a time to rate us.Thank you for sharing an honest review with us. We regret that you had an unpleasant experience with us. It is always our endeavor to offer a delightful experience to our guests. We have noted your valuable feedback and assure you that corrective measures shall be initiated.Allow us with an chance so that this time we can make it a memorable experience for you.Regards,

10/10 – Utmerket

Khalid

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023
Svar fra FOM den 20. aug. 2023
Dear Mr. Khalid, Greetings from The O Hotel Pune! Thanks for staying with us. We appreciate your feedback! We continue to offer the best experience always It would be an honor to welcome you again . Regards, Team O 'Hotel

8/10 – Bra

Urmilla

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Peaceful hotel in the middle of chaos, unintrusive staff.
Bodde her 1 natt i juni 2023
Svar fra FOM-The O Hotel den 16. juni 2023
Dear Ms Urmilla,Greetings from O Hotel,Pune!Thank you for sharing the review and have noted your concerns. We have noted down your concern and surely will brief the team on the same for further amendment.Please do come again we will not disappoint you. Regards,

8/10 – Bra

Ramanan

Bodde her 3 netter i juni 2023
Svar fra FOM den 10. juli 2023
Dear Mr. Ramanan,Greetings from O'Hotel Pune!!!Thank you for sparing your valuable time to share a review of your experience with us. We are delighted to know that you had a memorable experience at our hotel. Your positive feedback will act as a source of inspiration for us.All of us at The O 'Hotel Pune, endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care.We look forward to welcoming you back soon.Regards,Team O'Hotel Pune

8/10 – Bra

Urmilla

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff. Really helpful, really nice. Tiny roaches in the room, which didn't bother me, but might bother someone else. Otherwise clean and convenient.
Bodde her 1 natt i juni 2023
Svar fra FOM-The O Hotel den 13. juni 2023
Dear Ms.Urmila,Greetings from O Hotel,Pune!Thank you for taking time to review the hotel.Will definitely share your feedback with the team to make maendment. .We endeavor to serve you with the best and look forward to another opportunity to serve you.Best regards,

10/10 – Utmerket

Urmilla

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pune is a difficult city - dirty, noisy, chaotic. The hotel is an oasis.
Bodde her 4 netter i mai 2023
Svar fra FOM-The O Hotel den 5. juni 2023
Dear Ms. Urmilla, Greetings from The O Hotel Pune!Thanks for staying with us. We appreciate your feedback!It would be an honor to welcome you again .

2/10 – Forferdelig

Tanushree

Bodde her 2 netter i april 2023
Svar fra FOM den 2. mai 2023
Dear Ms.Tanushree,Greetings from The O Hotel,Pune!Thank you for sharing the feedback and poor rarting. We are disappointed to note the issues faced by you and sincerely regret the inconvenience caused. We look forward to your continued visits and the opportunity to serve you once again.Regards

8/10 – Bra

Julian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property well-appointed and in good order, and the area is convenient with a number of restaurants and bars nearby
Bodde her 2 netter i april 2023
Svar fra FOM-The O Hotel den 2. mai 2023
Dear Ms.Julian,Greetings from The O Hotel, Pune!Thank you very much for taking the time to share your experience rating. We look forward to your continued visits and to welcoming you back.

2/10 – Forferdelig

PRASHANT

Bodde her 1 natt i april 2023
Svar fra FOM-The O Hotel den 19. mai 2023
Dear Mr. Prashant, Greetings from The O Hotel Pune! Thank you for taking the time to post a feedback on your recent experience at The O. Would request you to please do let us know in details about your stay experience so that will be able to fix the issue what you had experienced.It would be an honor to welcome you again .

4/10 – Dårlig

Akanksha

Likte: Personale og service
Likte ikke: Renhold
Svar fra FOM-The O Hotel den 8. mai 2023
Dear Ms.Akanksha,Greetings from O Hotel,Pune!Thank you for taking time to review and low rate on the hotel. We endeavor to serve you with the best and look forward to another opportunity to serve you.Best regards,

10/10 – Utmerket

Roy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay clen and comfortable
Svar fra FOM-The O Hotel den 31. mars 2023
Dear Mr.Roy,Greetings from The O Hotel,Pune!Thank you for taking the time to share your recent stay experience.We look forward to the opportunity to serve you once again.

6/10 – Grei

RUZVIN

Bodde her 1 natt i mars 2023
Svar fra FOM den 27. mars 2023
Dear Mr.Ruzvin,Greetings from The O Hotel, Pune!Thank you very much for taking the time to share your experience rating. We look forward to your continued visits and to welcoming you back.

10/10 – Utmerket

Ramesh

Bodde her 1 natt i februar 2023
Svar fra FOM-The O Hotel den 4. mars 2023
Dear Mr.Ramesh,Greetings from The O Hotel, Pune!Thank you very much for taking the time to share your experience rating. We look forward to your continued visits and to welcoming you back.

6/10 – Grei

Arathi og Mumbai

Likte: Renhold, personale og service og fasiliteter
This is a great place to stay, but there is a lot of scope for improvement. Most importantly they need to know no hotel charges for an ice bucket. Also please check all appliances before the guest has checked in.
Bodde her 1 natt i februar 2023
Svar fra FOM-The O Hotel den 22. feb. 2023
Dear Ms. ArathiGreetings from The O Hotel,Pune!Thank you for taking the time to share your review.We have noted your concerns and share your feedback with the team for remedail.We look forward to your continued visits and the opportunity to serve you once again.

8/10 – Bra

Varun

Bodde her 1 natt i januar 2023
Svar fra FOM den 24. jan. 2023
Dear Mr.Varun,Greetings from The O Hotel, Pune!Thank you very much for taking the time to share your experience rating. We look forward to your continued visits and to welcoming you back.

4/10 – Dårlig

Zinan

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Administration staff was rude and lazy. Room phone did not work. Premier suite (top suite) smelt like cigarettes even in newly cleaned room. Wifi was horrible, did not connect well, incredibly slow. Feels like the hotel was constructed right, but somehow employed mostly incompetent staff that are caretakers rather than people who want to provide a good service.
Bodde her 2 netter i desember 2022
Svar fra FOM-The O Hotel den 4. jan. 2023
Dear Mr.Zinan,Greetings from The O Hotel,Pune!Thank you for sharing your review and we are disappointed to note the issues faced by you and we are sincerely regret this not being brought to our attention while you were experiencing the same. We and our team would have left no stone un-turned to ensure your satisfaction and comfort.Having mentioned the above, we are request you to treat this incident in isolation.We look forward to another opportunity of welcoming you back and assure you of our best attention and services.

6/10 – Grei

Avinash

Bodde her 1 natt i november 2022
Svar fra FOM-The O Hotel den 7. des. 2022
Dear Mr.Avinash,Greetings from The O Hotel, Pune!Thank you for sharing your review and we are disappointed to note your poor star rating.Looking forward to welcoming you back once again and assure you of our best attention and services.

10/10 – Utmerket

Sachin og Moline

8/10 – Bra

Sonali

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022
Svar fra FOM den 3. des. 2022
Dear Ms sonaliGreetings from The O Hotel, Pune!Thanks you for rating us. We look forward to welcoming you once again and assure you of our best services.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Improve on Deli at Breakfast
I would rate your breakfast as very average. The quality of your Deli like Croissants and Danish pastry was very average. They were hard and cold. Rest was okay.
Bodde her 1 natt i september 2022
Svar fra FOM den 19. sep. 2022
Dear Valued Guest,Greetings from The O Hotel,Pune!Thank you for sharing your exceptional review. We endeavour to continuously improve the quality of our services and are delighted to note that we have been successful once again.We look forward to welcoming you again and assure you of our best attention and services always!

10/10 – Utmerket

SUCHIR og Bellevue

Bodde her 1 natt i september 2022

10/10 – Utmerket

SUCHIR og Bellevue

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is great, easy access to airport and the city. Shopping and dining options are nearby. Don't miss the famous German Bakery right next door
Bodde her 1 natt i september 2022
Svar fra FOM-The O Hotel den 19. sep. 2022
Dear Mr.Suchir,Greetings from The O Hotel,Pune!We are delighted to note your exceptional review and thank you for taking the time to share the same.We look forward to welcoming you once again and assure you of our best services.

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stylish, comfortable and clean
Another stay at the O-hotel in Pune. I like the stylish design of the rooms, the big windows with view of the trees and city. Rooms are comfortable and clean. Service is friendly and helpful. As mentioned, I've stayed here several times in the past and keep coming back.
Bodde her 4 netter i september 2022
Svar fra FOM-The O Hotel den 8. sep. 2022
Dear Mr.Peter,Greetings from The O Hotel,Pune!Thank you very much for taking the time to share your stay review. We are delighted to note that you had a comfortable stay.We look forward to welcoming you again and again and assure you of our best services always.

8/10 – Bra

Amit

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 2 netter i juni 2022
Svar fra FOM-The O Hotel den 22. juni 2022
Dear Mr.Amit, Greetings from The O Hotel,Pune! Thank you for taking the time to share your recent stay review. We look forward to your continued visits and the opportunity to serve you once again. Thanking and assuring you of our best services.

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Can't get worse
Assume you do publish this review here is feedback on the hotel. The Owner is living in the early post independence era of monopolies. You cannot bring liquor into your room. Yes you guessed it, he also has a bar in the same hotel that serves alcohol at rates that are the highest this side of the Suez Canal. A visit to the bar would make you feel lighter in more ways than one. If you like to use the soap in the room, please be prepared to use your teeth unless you have a swiss knife in your bag. The soap packaging is so..... tamper proof. There are no perforations to help you open it. Same story with the body wash container, the foil again is "tamper proof". The same swiss knife will be handy to open that as well. After check in, you are forewarned that you cannot sign for anything. Any dining or beverage charges that you incur in the room will have to be settled there on the spot. The TV system is a serious challenge for even the most technically inclined. A shower and some TV before bed will make you feel like a DIY guru. Once you enter your room, you realize this place, the hotel and the management and their practices are in urgent need of updating. The interesting thing is that the owners keep marching on notwithstanding all the constructive and negative feedback they keep receiving. This hotel is in terminal decline. Unlikely to patronize this "joint" again.
Bodde her 1 natt i mai 2022
Svar fra FOM-The O Hotel den 22. juni 2022
Dear Valued Guest, Greetings from The O Hotel, Pune! Thank you for taking the time to share the feedback post your recent stay with us. We are disappointed to note your poor rating and sincerely regret the inconvenience caused to you. We will definitely work on your feedback and make amends going forward and request you to kindly treat the incidence in isolation. We do hope we have the opportunity of welcoming you back and assure you of a memorable experience.

10/10 – Utmerket

Shirish

Bodde her 2 netter i april 2022
Svar fra FOM den 11. mai 2022
Dear Valued Guest, Greetings from The O Hotel Pune! Thanks for staying with us. We appreciate your feedback! You are always most welcome. Regards

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Thestay was good, dont know but i would prefer if there was ventilation or windows which could be opened for fresh air.
Bodde her 1 natt i desember 2021
Svar fra FOM den 30. des. 2021
Greetings from The O Hotel Pune! Thank you for taking out time to share your feedback. Where as we don't have windows as hotel has centralized Air-conditioning facility for purified Air round the clock. Sorry for your inconvenient as we are not reach to your preference. Do visit again. we love to welcome you again and again. Regards.

8/10 – Bra

Omkar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Really clean rooms and friendly staff. Location is excellent. Breakfast was nice. But could be better
Bodde her 1 natt i desember 2021
Svar fra Manoj Menon -Vice President den 13. des. 2021
Dear Mr Omkar, Greetings from The O Hotel Pune! Firstly thank you to review us on this platform. We have noted down your concern and surely will brief the team on the same. Once again thanks for letting us know and we look forward to welcoming you again.

6/10 – Grei

Srinivas

Likte ikke: Personale og service
Bodde her 2 netter i desember 2021
Svar fra Manoj Menon -Vice President den 9. des. 2021
Dear Mr. Srinivas, Greetings from The O Hotel Pune! Thank you for taking out time to share your feedback. We request you to kindly share your feedback in brief, so that we can address the same for immediate attention and improvement.

4/10 – Dårlig

Gaurav

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2021
Svar fra Manoj Menon -Vice President den 19. nov. 2021
Dear Mr. Gaurav, Greetings from The O Hotel Pune! Thank you for taking the time to post a feedback on your recent experience at The O. Would request you to please do let us know in details about your stay experience so that will be able to fix the issue what you had experienced.

6/10 – Grei

Sneha

Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2021
Svar fra FOM den 22. sep. 2021
Dear Sneha, Greeting from The O Hotel., Thank you for your feedback. We welcome you again for better service.

6/10 – Grei

Glen

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Covid 19 doesn’t have to remove customer service.
Obviously things are pretty tough in this category of hotel at present as our stay at the O Hotel...which is normally something of a highlight, was a huge disappointment. I totally understand the changes that need to happen due to Covid 19 restrictions but that doesn’t have to mean that basic customer care & warmth of service needs to go also. The whole experience from check in to check out 2 days later was so impersonal. There were cost cutting measures everywhere from the reduced staffing levels, reduced in room amenities to the non existent buffet breakfast. Unfortunately the room rate had not been adjusted accordingly. Not sure I will return to what had been a hotel I looked forward to staying at whenever I traveled to Pune.
Bodde her 2 netter i mars 2021
Svar fra Manoj Menon -Vice President den 2. apr. 2021
Dear Valued Guest, Greetings from The O Hotel,Pune! Thank you for sharing the review and feedback of the limited services, staff and buffet breakfast. Disappointed to note your experience, though your previous stays have been to the contrary.In the current scenario we are compelled to serve pre-set meals unlike the regular buffet service wherein menu is displayed with the help of a QR code. With regards to customer care and warmth found lacking, definitely the smiles are hidden by the masks, need to uplift the spirit, have briefed the team and initiated remedial action immediately. We sincerely apologize for the inconvenience caused and assure you of a better experience going forward as it is our endeavour to ensure guest satisfaction through quality service and addressing their concerns satisfactorily. We do hope we have another opportunity to serve you and assure you of a grand and memorable stay. Best regards,