På stranden, parasoller og strandhåndklær

Anmeldelser av Playa Los Arcos Hotel Beach Resort & Spa

4 out of 5
Playa Los Arcos Hotel Beach Resort & Spa
Olas Altas 380, Col. Emiliano Zapata, Puerto Vallarta, JAL

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 461 av totalt 1137 anmeldelser." "
Rangering på 8 − Bra. 318 av totalt 1137 anmeldelser." "
Rangering på 6 − Grei. 172 av totalt 1137 anmeldelser." "
Rangering på 4 − Dårlig. 101 av totalt 1137 anmeldelser." "
Rangering på 2 − Forferdelig. 85 av totalt 1137 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was close to the beach and overall the stay was nice.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Robert

Likte: Fasiliteter
Everything
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Adam

Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Great location, needs more food options for all inclusive.
Bodde her 4 netter i mai 2024

8/10 – Bra

Tari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Ernesto Eugenio og CORONA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

8/10 – Bra

Pietra Lauretana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was Great, the all inclusive option was wonderful. All the food was good the fresh fruits were all delicious! Didn’t know what to expect, it was our first time here. We were not disappointed.
Bodde her 9 netter i mai 2024

8/10 – Bra

Andrew Robert og Windsor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024

8/10 – Bra

Diana

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
loved the area...staff was nice...perfect location!
Bodde her 1 natt i mai 2024
Svar fra The Management den 21. mai 2024
Dear Dianawhat a great feedback we see, thank you so mucha for your kind words.sincerely

10/10 – Utmerket

LAURA

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, good location, the hotel let you alone and let you enjoy the beach, pool and they didn’t bother me at all, I loved the hotel
Bodde her 3 netter i mai 2024
Svar fra The Management den 21. mai 2024
Dear LAURAThank you for taking the time to review your stay at Playa los Arcos Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to the rooms, amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.cORDIALLY

10/10 – Utmerket

Lang

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the location of the hotel. Beach access, great pool, and close to all the spots we wanted to visit and eat at. No better hotel with a better location than Playa Los Arcos. Only complaint or improvements would be the rooms. Our hotel room seems a bit aged. Room was very clean, just older.
Bodde her 3 netter i mai 2024
Svar fra The Management den 21. mai 2024
Dear LangThank you for taking the time to provide your feedback. We are delighted you had an amazing experience at the Playa Los Arcos. We are glad you enjoyed our great location and pools areas. We appreciate you noticing our efforts in updating and up keeping the resort as well as our friendly staff.We truly appreciate your suggestions regarding the rooms improvements we will share that with our Division managers we are so happy to be welcoming you back soon and share new experiences at Playa Los Arcos Hotel.Cordially

10/10 – Utmerket

Scott Christopher

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are old but the location is great !
Bodde her 7 netter i april 2024
Svar fra The Management den 21. mai 2024
Dear Scott Christopherwe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.sincerely

10/10 – Utmerket

Cindy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was my 4th time staying there, it never disappoints. Everyone there is amazing. I can’t wait to go back.
Bodde her 3 netter i mai 2024
Svar fra The Management den 21. mai 2024
Dear CindyThank you for letting us pamper you, we would have liked to identify the reason for your rating, we hope to have a new opportunity to make your future stay an unbeatable experience.cordially

10/10 – Utmerket

jeffery

Likte: Fasiliteter
Room was a little warm but great stay
Bodde her 4 netter i mai 2024
Svar fra The Management den 22. mai 2024
Dear jeffreyThank you for taking time to review your stay with us. We are grateful that with our lovely atmosphere, charming and helpful staff, we have been rated as a friendly hotel. We definitely look forward to welcoming you back to Playa Los Arcos Hotel.Cordially

10/10 – Utmerket

Charla

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely Hotel, we really enjoyed the pool on the strip for people watching while having a nice beverage. Rooms are dated but clean and location was amazing. I definitely recommend
Bodde her 2 netter i mai 2024
Svar fra The Management den 22. mai 2024
Dear CharlaThank you for taking the time to review your stay at Playa los Arcos Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to the rooms, amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.

10/10 – Utmerket

Marina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Staff were nice and helpful
Bodde her 2 netter i mai 2024
Svar fra The Management den 22. mai 2024
Dear Marinawe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.Cordially

6/10 – Grei

Martin

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Rooms To Small. Old Hotel. Food was ok. Perfect Location. Walking distance to everything. Beachfront hotel.@ Zona Romántica.
Bodde her 4 netter i mai 2024
Svar fra The Management den 21. mai 2024
Dear MartinWe are truly sorry that we did not meet your expectations and will continue with our continuous on the job in an effort to ensure all areas of service are flawless. We sincerely hope that you would return to PV again in the future and you would consider to stay with us once again to show you our new renovations of services and products that we have for you.sincerely

10/10 – Utmerket

Alyssa

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Happy experience for my family and I, staff was so kind and welcoming and a beautiful location for dipping in the pool, dining and beach convenience, thank you so much ◡̈
Bodde her 6 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear AlyssaOur style is more colonial so this makes the difference from the other resorts, however we appreciate your comments, thank you for allowing us to serve you and be part of your experience on this visit. We hope to see you soon.Cordially

10/10 – Utmerket

paulina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No me gusto que no tiene estacionamiento propio
Bodde her 3 netter i mai 2024
Svar fra Gerencia general den 12. mai 2024
Estimada paulinaGracias por dejarnos saber de tu experiencia con nosotros, si contamos con estacionamiento propio en días festivos se llega a saturar pero contamos siempre con un lugar donde poner tu vehículo, nos disculpamos si fue este el caso sin embargo esperamos hayas disfrutado al máximo todas nuestras bondades así como nuestros servicios, esperando contar siempre con su preferencia.cordialmente

6/10 – Grei

Apolinar

The unique of this property is the location and ho convenient is to walk around the boardwalk and the Romantic zone. I didn’t like is the Hotel rooms are not updated, I had a beautiful room with the ocean front view, but it was a lot of water flood under the bed and the confort was went, the AC did not work well, the room was very hot and smell meldew. I couldn’t stand the smell and asked a different room. I had change to a different room but with no ocean front view for which I had paid, next day basically I had to wait all day to get a room with the ocean view. Finally I had switch to another room, it was better, but it also smells a lot of mildew. I love about this place is the staff at the restaurant during breakfast and dinner, they are very caring for the guests and very polite and helpful. The food is very delicious and every thing taste fresh. Also this place is safe and welcome.
Bodde her 4 netter i mai 2024
Svar fra The Management den 22. mai 2024
Dear ApolinarThank you for staying at Playa Los Arcos HotelWe are deeply concerned about the feedback that you have given as it does not reflect the level of service that we wish to provide. As a colonial and family hotel, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that our levels of service are improved upon.We do hope that we will have the opportunity to redeem ourselves by welcoming you back again.Sincerely

4/10 – Dårlig

Hilda

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
El personal de recepción es poco amable. Si no les gusta su trabajo o tienen flojera deberían renunciar. El servicio es vender experiencias agradables no lo contrario. No vuelvo a ese hotel y no lo recomiendo.
Bodde her 2 netter i mai 2024
Svar fra Gerencia general den 21. mai 2024
Estimada HildaGracias por hospedarse en el Hotel Playa Los ArcosEstamos profundamente preocupados por los comentarios que nos ha brindado, ya que no reflejan el nivel de servicio que deseamos brindar. Como hotel colonial y familiar, creemos en la importancia de brindar una experiencia de estadía inolvidable para todos nuestros huéspedes, y hemos tenido en cuenta sus comentarios en serio. Tenga la seguridad de que estaremos investigando esto para asegurarnos de que nuestros niveles de servicio mejoren.Esperamos tener la oportunidad de redimirnos dándote la bienvenida nuevamente.sinceramente

8/10 – Bra

ENRIQUE F

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Right in the center of Old Puerto Vallarta/Romantic zone. Right on the beach and you walk to all restaurants, shops and downtown. Great value for hotel right on the beach with ocean view. 3 swimming pools and hot tub on property. Rooms are small but we only slept there so can"t complain.
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear ENRIQUE FFor our magnificent location we thank you for choosing this great option a little corner away from the hustle and bustle where rest, peace and tranquility is a guarantee, thank you for letting yourself be our special guest.cORDIALLY

10/10 – Utmerket

Becky

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Really nice being so close to the beach. Walking distance to the river.
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear BeckyThank you for your fantastic review regarding your stay at Hotel Playa Los Arcos. It was a pleasure to read we were able to meet your expectations and that you could experience our downtown luxury haven with all the benefits. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team, thank you again for your feedback, and we look forward to welcoming you back.Cordially

10/10 – Utmerket

Thomas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was excellent, friendly, and helpful. The location was excellent with the beach only steps away. Also just about on the Malecon. Wonderful place to stay.
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear ThomasThank you so much for taking the time to give us such a lovely review of your recent stay. Your feedback is very important to us.We are glad to know that our service made your stay an exceptional experience. I will definitely pass on your complimentary remarks to all staff.We certainly look forward to welcoming you back again soon!Cordially

8/10 – Bra

Jennifer og Missoula

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear JenniferThank youcordially

10/10 – Utmerket

Lisa Jane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location and fantastic small resort
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear Lisa Janewe are absolutely thrilled to read about your glorious experience. We are also happy to hear you loved the location, accommodations provided, commitment to clean. We cannot wait to welcome you back for another more memorable experience in the future at your home Playa Los Arcos Hotel.Sincerely

4/10 – Dårlig

Claudia

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The AC never works,
Bodde her 3 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear ClaudiaThank you so much for taking the time to share your valuable feedback. I was sorry to hear your dissatisfaction of our accommodations. We do strive to give the very best experience to our guest. Our apologies that we fell short .Your compliments on our team and our convenient location are greatly appreciated. Should your travels return you to us we would love the opportunity to restore your faith in us.Cordially

10/10 – Utmerket

Yalitza

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Gerencia general den 1. mai 2024
Estimada YalitzaGracias por permitirnos atenderla en esta su casa, agradecemos su preferencia y en espera de volver a compartir nuevas experiencias en un futuro esperamos su llegada nuevamente.Cordialmente

10/10 – Utmerket

Herb

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked everything
Bodde her 14 netter i januar 2024

10/10 – Utmerket

Armando og Redwood City

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was excellent! The food was delicious! And I’ve stayed at plenty of all inclusive hotels and have had some awful to mediocre food and this restaurant exceeded my expectations. It’s also located in Zona Romantics which has tons of walkable restaurants and shops. I also liked that the pool is open till 10pm. Lastly, it is a family friendly hotel but I would not bring my small children to this area. It’s more like a party zone. Small children would be more comfortable in the Zona Hotelera or Nuevo Vallarta/Nayarit. That’s where I used to stay when my kids were younger. They are all over 18 yrs so this area is perfect for the younger teens/adults. I came here this time for my husbands birthday and he wanted only the 2 of us. We had a blast and coincidentally met a few of my colleagues so we hung out a few days. Small world!
Bodde her 6 netter i april 2024

2/10 – Forferdelig

Michael P

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We did not stay at the property - we checked out and went to a different hotel. The property was not up to our standards. It was very dated and the quality was terrible. The rooms did not match the pictures featured online. We did not feel comfortable staying there. Additionally, the “All Inclusive” was limited to a buffet, draft beer and well spirits.
Bodde her 3 netter i april 2024

10/10 – Utmerket

EMILY og Birmingham

Bodde her 4 netter i april 2024
Svar fra The Management den 21. mai 2024
Dear EMILYthank you for rating us

10/10 – Utmerket

Adriana

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to the beach!
Bodde her 5 netter i april 2024

10/10 – Utmerket

Claudia

Bodde her 10 netter i januar 2024
Svar fra Gerencia general den 21. mai 2024
Estimada ClaudiaAgradecemos su visita y que nos haya compartido su calificacion de nuestros servicios.Cordialmente

10/10 – Utmerket

Claudia

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location!!
Bodde her 10 netter i april 2024
Svar fra The Management den 22. mai 2024
Sear Claudiagreatcordially

2/10 – Forferdelig

Lucero

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room pictures look nothing like the actual rooms. Everything is outdated and a/c in the room was not functioning properly.
Bodde her 2 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear LuceroWe sincerely appreciate you taking the time to share your experience. We are very sorry about the issues you experienced while visiting our resort. We strive to provide comfortable and welcoming accommodations, and we apologize that we fell short of that during your visit. We have shared your feedback with our team for improvements. Thank you again and we hope to have the opportunity to welcome you back again for a much-improved experienceCordially

10/10 – Utmerket

Jacob Bridger

Bodde her 8 netter i april 2024
Svar fra The Management den 21. mai 2024
Dear Jacob BridgerThank you for being our guest and we hope see you sonnercordially

4/10 – Dårlig

Valeria

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Gerencia general den 22. mai 2024
Estimada ValericaGracias por su visita cordialmente

10/10 – Utmerket

Mathew James

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear Matthew Jamesthank you for your visitcordially

6/10 – Grei

Karen

Bodde her 7 netter i april 2024
Svar fra Gerencia general den 21. mai 2024
Estimada Karenagradecemos nos haya dejado su calificación, nos hubiera encantado haber detectado la razón por lo que califica 3 para trabajar en las areas de oportunidad esperamos volver a tener la oportunidad de atnderles.cordialmente

6/10 – Grei

Irma

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
We did not like the lack of cleanliness overall, especially in the bathroom, very dirty floor, stains in walls, the toilet needs replacement. This hotel is very dated and needs urgent renovations. All curtains are cheap, dusty and stained. We like the beach front location, steps from the malecon with many restaurants everywhere.
Bodde her 6 netter i april 2024
Svar fra The Management den 22. mai 2024
Dear IrmaWe are truly sorry that we did not meet your expectations and will continue with our continuous on the job in an effort to ensure all areas of service are flawless. We sincerely hope that you would return to PV again in the future and you would consider to stay with us once again to show you our new renovations of services and products that we have for you.Sincerely

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved the location! The rooms were pretty small.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel I could have picked. Right on the beach with a great big heated outdoor pool.surw the next ghborhood is noisy but that the city, it's full of life! So many great food options, Andales, Cafe San Angel were my favorites. The staff was very friendly, cleaned the room to perfection. I will be coming back
Bodde her 8 netter i april 2024

10/10 – Utmerket

Haylee

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and full of character, this hotel is very family friendly. We love coming here. The food at the buffet is very good, and so many things to do nearby.
Bodde her 5 netter i april 2024

10/10 – Utmerket

Azucena

Bodde her 1 natt i april 2024
Svar fra Gerencia general den 21. mai 2024
Estimada AzucenaGracias por su visita a esta siempre su casa Hotel Playa Los Arcos esperamos tener el gusto nuevamente de recibirlos.sinceramente

10/10 – Utmerket

Cheryl Ann og Nampa

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Los Arcos is in the old part of Puerto Vallarta but it was so quaint and amazing. They had so much to do to see the staff was amazing. Miguel was our main server and he made our trip 100 times better. I can’t wait to go back. I didn’t wanna leave.
Bodde her 5 netter i april 2024

8/10 – Bra

Wendy

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed a week-long stay with my teenage son in April. I thought I had booked the all-inclusive plan with Expedia but when we checked in this was not the case. It should be clearer in the booking process. Our room was on the top floor, with a large patio, which was great. The furnishings and general state of the room was very dated. Part of the hotel has been upgraded but we were in the section that wasn't. Loved the beach setup and the variety of pools. Food at the buffet in the restaurant was very good and there was always lots of variety. Restaurant service was poor, and it was often difficult to get any table service once we were seated. The area around the hotel is vibrant and busy, with lots to see and do.
Bodde her 6 netter i april 2024

10/10 – Utmerket

Rose Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra General Manager den 28. apr. 2024
Dear Rose Marie, thank you very much for choosing us as hosts during your stay in the city, as well as for taking the time to give us your review.We hope to see you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.

10/10 – Utmerket

Dennis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They are in the process of updating rooms, if you’re unfortunate to get an old room-it’s pretty dated and tired looking. The rooms that have been updated are nice! Location is key, lots of dining options within walking distance, an OXXO on the corner for snacks etc.. beach is nice.
Bodde her 5 netter i februar 2024

10/10 – Utmerket

Jose

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Al the stuff are amazing. Number one David the waiter
Bodde her 7 netter i april 2024

8/10 – Bra

Rolan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Busy area. Lots to do and places to eat. Bar by the pool. Easy to walk the beach front promenade (malecon) north to the main action. Felt safe as it was quite busy with tourists. Lots to do and see on the way.
Bodde her 2 netter i mars 2024