3 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Canto del Sol Puerto Vallarta All Inclusive

3.5 out of 5
Canto del Sol Puerto Vallarta All Inclusive
Clemente Orozco 125, Zona Hotelera Norte, Puerto Vallarta

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 669 av totalt 1924 anmeldelser." "
Rangering på 8 − Bra. 634 av totalt 1924 anmeldelser." "
Rangering på 6 − Grei. 300 av totalt 1924 anmeldelser." "
Rangering på 4 − Dårlig. 168 av totalt 1924 anmeldelser." "
Rangering på 2 − Forferdelig. 153 av totalt 1924 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

7,4/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good service from the staff.
Bodde her 14 netter i desember 2018

10/10 – Utmerket

Matteo

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Was close to town and was a great stay
Bodde her 4 netter i mars 2024

8/10 – Bra

Debbie

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not enough variety in the buffet ,
Bodde her 7 netter i mai 2024
Svar fra Canto del Sol den 22. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

TRACY LYNN og Campbell River

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I would have liked to have seen some kind of map of the property and information explaining what was available. The property is not huge but neither is it a boutique hotel so I got lost a few times. I also booked a suite and would have liked to have had dish soap, dish towels and cloths and coffee in the room. It's hard to swim in the ocean but that's to be expected along this stretch of the beach. The food was pretty good. Location is good. An older hotel but I would stay here again.
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 21. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

Diana

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bien
Bodde her 4 netter i mai 2024
Svar fra Canto del Sol den 18. mai 2024
Gracias por su visita, que gusto saber que ha disfrutado su estancia. ¡Esperamos verla pronto!

10/10 – Utmerket

Jose Leonardo Tejeda og Dolores Hidalgo

Likte: Renhold og overnattingsstedets bygg og tilstand
Ninguno
Bodde her 3 netter i mai 2024
Svar fra Canto del Sol den 18. mai 2024
Gracias por su visita, que gusto saber que ha disfrutado su estancia. ¡Esperamos verlo pronto!

6/10 – Grei

jose

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Rude staff at checkin,
Bodde her 1 natt i april 2024
Svar fra Canto del Sol den 14. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

Luis Canul

Na
Bodde her 5 netter i mai 2024
Svar fra Canto del Sol den 13. mai 2024
Thank your for visiting us!

8/10 – Bra

Donald og Regina

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 9 netter i januar 2024
Svar fra Canto del Sol den 10. mai 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

4/10 – Dårlig

Bertha

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Very dated property, food terrible, no service at the beach and the palapas (umbrellas) way too low that you can barely see around the beach. Room, bed and pillows smell awful that I have to update the room which ruins my budget. We won’t return to this hotel, worst experience in many times in Vallarta.
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 6. mai 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

4/10 – Dårlig

francisco

Reiste med familie og små barn
Las comidas a la carta son condicionadas, no incluye en el pago de todo incluído y el estacionamiento lo cobran
Bodde her 3 netter i mai 2024
Svar fra Canto del Sol den 6. mai 2024
Estimado huésped, Gracias por el tiempo brindado para evaluar nuestro servicio y retroalimentarlos, nos gustaría comentarle que las cenas de especialidades si están incluidas, lo único es que tiene que realizar previa reservación. Y en cuanto el estacionamiento si tiene costo, mismo que está publicado por parte de Expedia. Lamentamos las confusiones y deseamos volver a tenerlo en casa nuevamente.

8/10 – Bra

Jody Martin

Reiste med familie
Likte: Renhold
The good We really enjoyed the staff and the hotel itself. The bad. Not a lot of food options for non Mexican dishes and we had zero hot water in our suite. We talked to numerous staff and they said that there was nothing they could do. We also had to ask 3 of our 7 days to have our mini bar restocked. I know these seem like minor issues but we spend a lot of money to not have a hot shower for a week.
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 4. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

Azucena

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I love the property, excellent service . The hotel has wonderful food and everything was good. Wonderful hotel
Bodde her 4 netter i april 2024
Svar fra Canto del Sol den 2. mai 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 – Grei

Isabel

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The pool was well maintained beautiful sunset view. Friendly staff. Food/drinks were bland. Mountain View side needs upgrading. Cold tile floors (No rugs) , lighting, walls, restroom, faucets needs work.
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 2. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

GLORIA

Bodde her 4 netter i april 2024
Svar fra Canto del Sol den 21. mai 2024
Thank you for choosing us! We hope to see you soon.

6/10 – Grei

Rebecca

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The first room I got had dead cockroaches around the fridge, and was dark and dingy with no balcony and broken floor tiles everywhere. The room espresso the bathroom could use some major upgrades. The second room was only slightly better but had no fridge. I was told “some rooms have no fridge” After arguing with front desk I was told one will be brought right away. It didn’t come until the next evening after several calls to front desk. The service at the restaurants and pool bars was fantastic!!! The food was edible but definitely not great. Again the servers were amazing.
Bodde her 7 netter i februar 2024
Svar fra Canto del Sol den 2. mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

Gwendolyn Yvonne og Sayward

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
i liked the pool. Buffet was lacking
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 29. apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

Penny

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
I enjoyed the size of the property. The staff was awesome. Really enjoyed our stay.
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 29. apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

Maria Soledad Valenzuela

Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 18. mai 2024
Gracias por su visita, continuaremos trabajando para mejorar nuestro servicio. ¡Esperamos verla pronto!

10/10 – Utmerket

Damaris

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Probably the best option for all inclusive hotel at a great price! This resort has a good location, yes it may appear older as mentioned in other reviews however, it is very clean and honestly has all you need. The pools are nice as is the mini water park. The buffet is average, but the specialty restaurants are great, the staff at the Mexican restaurant were superb. I've been here on three occasions and the staff is always great. But the person who always stands out to me is Pedro at the pool who kindly made sure we had food and drinks at all times, also providing us shade and tables when possible, those details win us over! I can wait to go back to this resort!
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 27. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Bra

Adriana Marcela

Likte: Renhold og overnattingsstedets bygg og tilstand
It was a good time to share in this hotel
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 27. apr. 2024
Thank you for visiting us, we hope to see you soon!

10/10 – Utmerket

gregor

Likte: Renhold og overnattingsstedets bygg og tilstand
We really enjoyed our stay here and felt that we got great value. The staff were the best and the hotel was so clean and beautiful. We are already thinking of our return!!! Loved it here! Mexican restaurant was our favorite and the food was top notch. Thanks for everything
Bodde her 8 netter i april 2024
Svar fra Canto del Sol den 25. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Bra

Pamela Margaret

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
My husband and I stayed for two weeks. We booked a "mountain view" room which ended up being in Canto's sister building Villas Vallarta. We didn't mind being in the Villas at all. It was quieter than the busy Canto building. They have a nice small pool that is never busy. Good for adults, but kids may find it boring. We booked a standard room that put us in the back of the building with no balcony and only a small view of mountains and a big view of an ugly alley. By day two we could see some rooms above the Villas pool seemed to be empty, so we paid to upgrade to a room over looking the Villas pool and with a peek at the ocean. Be sure to negotiate at the front desk if you choose to change to a better room. The new room had a balcony with a little kitchen area. We didn't use the kitchen much, but the microwave was handy to warm up our morning coffees and the fridge was good for keeping our water bottles cold. We were there in April, so it wasn't crazy busy. It was pretty easy to book the restaurants and I would highly recommend eating at all of them! We enjoyed all four of them, I can't pick a favorite. A little secret for a peaceful stress free breakfast would be to eat at the Mexican restaurant located at Villas Vallarta. They offer a scaled down version of the buffet breakfast with no crowd. The Ceviche restaurant is excellent and they have ice cream! The staff all work hard, don't forget to tip them!
Bodde her 14 netter i april 2024
Svar fra Canto del Sol den 22. apr. 2024
Thank you for sharing us your experiencia, we hope to see you soon!

8/10 – Bra

Rachel

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Canto del Sol den 22. apr. 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

8/10 – Bra

Shaun D.

Reiste med familie
Likte: Renhold
Large property not good for mobility impaired. Ie bad knees or hips. There are oceanfront rooms with easier access to amenities. My room was a mile from beach.
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 19. apr. 2024
Thank you for sharing your experience, we will continue working to improve our service.

10/10 – Utmerket

Kevin

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This was a perfect place for me and my family to spend time together, it’s very safe quiet and easy to get anywhere by foot or by local transportation. Food was great! Lots of options! Great pools, great beach and the staff was second to none! We really enjoyed our 9 days here!
Bodde her 9 netter i april 2024
Svar fra Canto del Sol den 19. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Utmerket

Joey

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Older staff was friendly and welcoming. Pools are in great condition and well serviced with beverages
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 18. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Bra

Savitri

Reiste med familie og små barn
Likte: Renhold
Me encanto la comida 😋 el trato del personal y las instalaciones muy limpias
Bodde her 3 netter i mars 2024
Svar fra Canto del Sol den 18. apr. 2024
Gracias por su visita y por el tiempo brindado para evaluar nuestro servicio, continuaremos trabajando para mejorar nuestras instalaciones y atenciones a todos nuestros clientes.

6/10 – Grei

Joanna

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Fasiliteter
Overall good value for the $$ . You get what you pay for . The main pool area is gorgeous-clean and you cannot ask for more. Bring your own Yeti if you want to drink in the pool as cups are not allowed. Plenty of chairs and nice entertainment. Beautiful surroundings-I once saw dolphins swimming early in the morning . The resort is close to Melacon if you willing to walk for 20-30 min. Overall nice location. I just wish we were able to eat more in the restaurants not just 3 nights -thought all inclusive meant that. Buffet is lucking options for vegetarians. Pasta night was good:) My only complain would be room itself.Although it was cleaned everyday -the bathroom reeked! I don’t know if that’s every room issue but definitely affected our stay there.
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 17. apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

Morgan

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great food, amazing service
Bodde her 6 netter i april 2024
Svar fra Canto del Sol den 17. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Bra

javier og General escobedo

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Muy buen servicio
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 16. apr. 2024
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

8/10 – Bra

Ariana

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 17. apr. 2024
Thank you for taking the time to evaluate our service. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Bra

Christopher

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 16. apr. 2024
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

10/10 – Utmerket

Salil Mohan

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property main pool area is beautiful, have good kids pool area and quite good japanese restaurant which we could get booking for. The buffet food is average and can be improved. It has old, rustic feel.
Bodde her 3 netter i mars 2024
Svar fra Canto del Sol den 15. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Utmerket

Dianne

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was private & the employees were very helpful in making my stay perfect
Bodde her 2 netter i april 2024
Svar fra Canto del Sol den 13. apr. 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

2/10 – Forferdelig

Amanda

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Someone went in our room twice when we were at a booked dinner. Dumped our bags out on beds, went through our stuff! Like they get you to book a dinner so they know where you are, so they can go through your room. Made me feel extremely unsafe. Hard to find someone who speaks English. Same food every day, always really cold. Pool was dirty. Activities were slim and boring. Hotel needs major upgrades. Air conditioning was blowing warm. Tv stopped working on first night, took 2 days to get a new one. Phone didn’t work in the room, that never got fixed. We wanted to go home on day 2. Waste of money for sure
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 16. apr. 2024
Dear guest, thank you for sharing your experience and for your feedback, we regret the inconvenience during your stay. On the other hand we have directly reviewed with guest service on the follow-up to this case that someone outside your room entered.And there is no report on this incident, only we found a request report for a remote control for the TV and air conditioning, which were fixed. For us it is very important that you and your family have a happy stay in our facilities and also that it is safe.We have protocols for the case that you commented that it was not reported, between this the sheet metal is checked and the keys of the users and all the staff that entered and left the room, as part of the investigation.It is very important that these kinds of situations approach us to provide follow-up and can be clarified. We hope you will give us the opportunity again to stay with us and you can check the changes in our services that every day we strive to make and give our customers the best service.

6/10 – Grei

Austin

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Property and rooms are clean. Food was terrible. We felt they were limiting us to how many servings we can have which was frustrating. When you pay for an all inclusive you should be able to have whatever is available. Property is nice and staff was very kind. Kids club is awesome. We won’t return to this resort.
Bodde her 9 netter i april 2024
Svar fra Canto del Sol den 12. apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

Mikayla

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I couldn't wait to write a positive review for this place after seeing all the negative. Do not let the negative reviews scare you off at all. My family and I went with our three year old and 5 month old and had a fantastic time. The food was amazing, the rooms did not smell of mold and the hotel itself is beautiful and in a great location. I would recommend this hotel to anyone and am very happy we stayed here.
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 17. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Bra

Stuart Henry

Reiste med partner, Reiste med en gruppe
Likte: Renhold og fasiliteter
Canto is aging but the staff is amazing. Taken care of from morning till evening - room in Mountain section was good, steps away from the pool. This pool is quiet, has bar service and is right beside the Cervichia, which is a fantastic place to grab a snack. Also a second area for breakfast buffet - main pool is where the action is if that’s what you like - buffet for breakfast were good, Mainly due to the fact omelettes as are made to order - snack are around bar was just ok - can’t comment on buffet for dinner as only used once. Lunches were good, especially bbq Tuesday. - a La cartes - good variety and portions were very good. Again the service is the reason I would return to Canto, the staff are incredible.
Bodde her 7 netter i april 2024
Svar fra Canto del Sol den 11. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Utmerket

Lori

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great place but a bit of a walk to the main hotel area.
Bodde her 10 netter i mars 2024
Svar fra Canto del Sol den 11. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

4/10 – Dårlig

Kelsey

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We will not be returning to this resort. We had separate rooms booked which were located in a great area, they were just poorly maintained. Door knobs falling off, dirty floors, broken pull out sofa beds, a piece of the patio door to help hold it shut even fell off. Constantly they would turn off the hot water / completely turn it off without giving guests a heads up. Hammering in empty rooms next to you for days (also without telling you) which isn’t ideal if you are travelling with littles who need to nap during the day. We had about 60 flying bugs come into our room one night (it looked like they were coming through the lights). The restaurants that you need to book to eat at were great and the buffet was always a hit or a miss. The snack bar during the lunch definitely needs a change from day to day. The beach area in front of the ocean is not great at all. The hotel is in a great location for walking to grocery stores. This resort needs a complete makeover and the rooms need to be updated and fixed up. Even the ocean front rooms hot tubs don’t work or have hot water in the rooms. The one good thing about this hotel is the amazing friendly and helpful staff that they have.
Bodde her 14 netter i mars 2024
Svar fra Canto del Sol den 11. apr. 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

10/10 – Utmerket

jeffrey kenji

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good buffet. Room service. Great location. Pool service. Had a great time
Bodde her 5 netter i mars 2024
Svar fra Canto del Sol den 10. apr. 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

10/10 – Utmerket

Victor

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excelente
Bodde her 3 netter i april 2024
Svar fra Canto del Sol den 10. apr. 2024
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

10/10 – Utmerket

Miguel

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Canto del Sol den 10. apr. 2024
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

8/10 – Bra

Marcela Guadalupe Casillas

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Me intoxiqué con el aguachile y me cobraron el médico; creo que eso debería correr por su cuenta ya que fue por un alimento de ustedes que no estaba en buen estado. No me gustó el trato de la persona que reserva los restaurantes, era cortante y nada agradable para estar en atención a clientes. Deberían seguir al pie de la letra las restricciones como no entrar a la alberca con ropa.
Bodde her 2 netter i april 2024
Svar fra Canto del Sol den 10. apr. 2024
Agradecemos su retroalimentación y continuaremos trabajando para mejorar nuestro servicio. Por otro lado hemos obtenido el reporte médico el cuál especifica que no fue intoxicación de mariscos, mismo que fue explicado por la doctora y que siempre existió buena comunicación. De antemano gracias y seguimos a sus órdenes.

10/10 – Utmerket

Alexis

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Food and location were good
Bodde her 7 netter i februar 2024
Svar fra Canto del Sol den 9. apr. 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

6/10 – Grei

Lisa

Reiste med familie og små barn, Reiste med en gruppe
I was annoyed with the service right from the start. We tried checking in at 2:30 but our room wasn’t available until 3:15 so we had to sit and wait. We were not allowed to use the pool as we did t have our wristbands yet and even though we would be booked in that day. Then finally, 3:15, we get our room. The room looked great to begin with but after my husband showered, the whole floor flooded as the drain was plugged. The water went up our bedsheets and the entire bedroom floor was a wet mess. Under the bed was dirt and used slippers. The safe in the bedroom did not work either. We had friends that were flown in early but had to stay at a hotel across the street. We wanted our daughters friend to stay with us but she was not allowed, as no wristband but they were checking in the next day? Few days later, my son’s wristband was torn off on the rocks in the ocean and when we went to get a new one, they wanted 500pesos? For plastic? Heck no. Only two out of the four restaurants, that you had to book 3 days in advance were actually good. The one wouldn’t let us in until our whole party was there. One child was in the washroom and they would not sit us until he was there. If he wasn’t back in 10 minutes, we would lose our reservation even though half the tables were empty. We tried to get an extra seat one night for a friend that was on the resort and they said no, although half the tables were empty. Not very accommodating with anything basically.
Bodde her 10 netter i mars 2024
Svar fra Canto del Sol den 9. apr. 2024
In advance we regret the inconveniences during your stay, we would like to know if someone from our staff supported them in the shower incident. On the other hand we share that for us as for any other establishment or service provider it is important to maintain the rules to achieve a harmony and better experience during your stay. We are sorry that many times you cannot see it, however they are very important, as well as inviting all our guests to follow these rules. Thank you and we look forward to hearing from you.

8/10 – Bra

Justin Paul

Bodde her 7 netter i mars 2024
Svar fra Canto del Sol den 29. apr. 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

8/10 – Bra

Alison

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I like stay on the Villa side, it was so much quieter and the little pool is nice. The Cevicheria is absolutely amazing too. Great staff everywhere in all departments.
Bodde her 13 netter i mars 2024
Svar fra Canto del Sol den 8. apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Utmerket

Cheryl og Stonewall

Reiste med familie
Likte: Renhold og fasiliteter
We were there for 3 weeks and really enjoyed the entertainment the food and the hotel
Bodde her 21 netter i februar 2024
Svar fra Canto del Sol den 8. apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!