During these very unprecedented times of the Coronavirus, we had planned to stay at this property for 2 weeks. After 11 daysinto our stay, we were very concerned about the US border closing and felt that it was a very critical time for us to head back home. Couple that with the fact that during our stay, my 91-year old Mom experienced a fall, perhaps a stroke, only confirmed the critical need to leave. While I understand the cancellation policy, there comes a time when landlords need to look past their nose and generate some level of compassion and understanding about the need for a traveler to leave. When I requested a 3-day refund for TWO very valid reasons, I was flat out told "no". This owner wouldn't even compromise and offer a 3-day credit if I/we were to return. As an existing landlord of many years, I know that "life happens and during these times, it's best to work with tenants, seeking a win/win solution for both parties. We'll never return to this property again, and if you choose to go, and an emergency takes place where you need to leave, please know you will not get any type of refund or compromise from this owner.