I'm a little hesitant to leave this review because I don't really want anyone else to know about the hidden gem that is Puerto Aventuras. It's incredibly safe and peaceful and has some very unique qualities. The area with the dolphins, sea lions and manatees with its shops, restaurants, and a very affordable place to get a quality massage is awesome. Having access to beaches maintained by hotels is amazing. They are especially conducive to families with children. It's also a great location. We went to Xcaret (15 minutes), Xelha (15 minutes), Tulum (30 minutes), Chichen Itza (2 hrs 15 mins), Akumal (10 minutes), and Playa Del Carmen (20 mins). And there are so many other things within 30 minutes. The little grocery store just outside the gated Puerto Aventuras was also very convenient and had much of what you might need.
As for the house we stayed in, I can't say enough good things. The pool is awesome. We had 6 kids and 6 adults and it was plenty big. It also has a slope that makes it easy for small children to enter. The setting, literally being on the golf course, is beautiful. With the upstairs kitchen and deck we loved coming out in the mornings and evenings to relax, eat, watch kids in the pool and enjoy the beauty. Getting to the beach took about 3 minutes by car. And we're at the end of our street so it was very quiet and safe. We also enjoyed how spacious the house was. There was plenty of room for all 12 of us.
The best thing about staying at this house, though, were the hosts. Sol was our main point of contact and she was incredible. We met Carlos when we arrived and he was fantastic. They helped us find local fishermen for a day on the ocean. Sol answered every question you could imagine before we arrived and helped us to plan an incredible trip by doing so. She continued to answer questions and give advice after we'd arrived. They even drove to a local hospital on a Saturday night when our little one had a medical need to see what services they offered!
We absolutely would stay here again in a heartbeat and have spent our days since we returned talking about when we can go back. Five stars for the house and location and six stars for Sol and Carlos!