Hoteller i Pucán

«Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, ...

«Todo excelente »

«Esta en pleno centro de Cuenca, es un buen lugar ya que solo se camina, pero le falta limpieza, tiene olor a tuberias, las cobijas estan sucuias, y el piso tambien No es el mejor lugar para quedarse pero esta en pleno centro de cuenca y el staff muy bueno »

«La habitación tenía un fuerte olor a humedad y en ocasiones a desagüe, …….de ahí el lugar me pareció un excelente sitio,la habitación tenía jacuzzi, doble calefacción, cobijas extra, la atención del personal siempre fue muy atenta… no sé si lo recomendaría, al menos no esa habitación»

«This apartment was very nice inside , it has all the appliances that you need, the only thing i didn't like is that the power was off several times due to the lack of rain, and the apartment was a little cold for my taste.»

«Bueno»

«Everything was ok»

«Great place to stay. Clean room, good size room, comfortable beds. The place was clean and very good location. The lady in charge very nice, very good breakfast. I totally recommend the place.»

«Room was good. Staff very helpful, friendly.»

«Very good breakfast. The location is super close to everything. Highly recommended.»

«Close to historic center. Nice small apartment with kitchen. If you're not used to Cuenca, be prepared for cold nights and no hotel has heaters. Unfortunately there was a couple of smoke detectors that kept beeping all night throughout the hotel. They do offer an included friendly breakfast at a nearby hotel restaurant. »

«Todo ok»