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Anmeldelser av The Dean Hotel

3.5 out of 5
The Dean Hotel
122 Fountain Street, Providence, RI

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 515 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 290 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 109 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 64 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 1000 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

7,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Signe

Bodde her 1 natt i oktober 2022
Svar fra Jeremy- Front Desk Manager den 22. okt. 2022
Thanks for the review Signe. Thanks for staying at the Dean.

10/10 – Utmerket

Benjamin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and vibe…true boutique feel
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Lindsay

Forretningsreisende
Likte ikke: Renhold, personale og service og fasiliteter
I wish the property would have indicated how loud the surrounding area was at night. We did not sleep a wink. Additionally the coffee bar was not in service during the hours they said it would be. Lastly, the shower is uncannily small. I was surprised to see such a small shower in a spacious bathroom. Would not recommend.
Bodde her 2 netter i mai 2024

8/10 – Bra

Rebecca og Pomona

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice boutique hotel. Great area
Bodde her 1 natt i mai 2024

6/10 – Grei

Kelly

I had to cancel my reservation, which I was able to do with the Dean hotel. They were extremely accommodating. However, when I tried to reach Expedia to do the same, I was put into an endless loop of customer service and was not able to make any change to my reservation. It was extremely frustrating, and I will not use Expedia again. Pro tip: go directly to the hotel and avoid the middleman.
Bodde her 1 natt i mai 2024

8/10 – Bra

Keith

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Carl og East Hartford

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like the place it was my second time there and i will go back
Bodde her 1 natt i april 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for taking the time to leave us this high score Carl. Thanks for choosing the Dean. Can't wait to have you back.

10/10 – Utmerket

Juan Max

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service. Very friendly and attentive staff.
Bodde her 1 natt i mai 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for taking the time to leave us this high score Juan. Thanks for choosing the Dean. Hope to see you again soon

4/10 – Dårlig

Emily

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I rarely submit reviews. This "hotel" is slightly better than a hostel. Don't be fooled by the photos. The entrance has big steps and a heavy door that I had to navigate with a stroller and luggage. Luckily the guy checking in was kind enough to open the door for me as the hotel staff looked on. The elevator is a death trap and definitely illegal. The coffee shop wasn't open 2 out of 3 mornings (our stay was Wed-Sat). When I confronted the staff about it she became defensive and unprofessional. The restaurant is closed and the only drinks/snacks they offer are chips and boxed water). There is an ice machine but no ice buckets. The bathroom is fully tiled with a high gloss finish so the floors get dangerously slippery. Between the karaoke bar and thin walls it was extremely loud (coming from someone that lives on a commercial street in Brooklyn). Good location.
Bodde her 3 netter i april 2024

6/10 – Grei

vicky

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
thank you Vicky for taking the time to leave a review. Feel free to let us know what we can do to improve for you next trip. Thanks again for choosing the Dean.

4/10 – Dårlig

Susan

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The room smelled foul. I am not sure if it is the cleaning supplies used or air freshener , but it's really awful. I have the windows open and can barely stand it. In addition the room is so small that the door couldn't open all the way because it hit the furniture. My son's dorm room is larger. I love small Indy hotels and stay in them wherever I travel over the large chains but I would have been much more comfortable at the Marriott!
Bodde her 1 natt i april 2024

10/10 – Utmerket

Mary Ann og Coatesville

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Trena

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very close to the Convention Center. Refreshing style compared to other hotels. Knowledgeable staff.
Bodde her 1 natt i april 2024
Svar fra Front Desk den 30. apr. 2024
Thank you for your kind response Trena! We hope to host you here again in Providence soon!

8/10 – Bra

Dongshin

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
The staff was really kind.
Bodde her 1 natt i april 2024

8/10 – Bra

Cheryl

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were very clean. Cool funky hotel. Will definitely stay there again!
Bodde her 2 netter i april 2024

6/10 – Grei

James

It was not perfect but was okay.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Juan

Bodde her 1 natt i april 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for taking the time to leave us this high score carl. Thanks for choosing the Dean.

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Edward og Norristown

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The Dean is well rated by many travel mags but I wonder if any of them have started in the hotel. The front desk staff were efficient but far from friendly, almost like they forgot that they work at the front desk of a hotel. Not a smile or warm welcome from anyone. It was very odd actually. The room, I’m sure photographs very well but some things aren’t super functional. Location is great, in between Federal hill and the train station. And located steps from the LGBT bars.
Bodde her 1 natt i april 2024

4/10 – Dårlig

Traci

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mars 2024

4/10 – Dårlig

kathleen

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bar was the only good part. The room was beautiful - but not functional. Extremely uncomfortable furniture. The sheets were dirty and when the girl came to change them, not only did they not have the right size, she didn’t know how to make a bed. They ended up switching our room, this one didn’t have enough towels and no washcloths. The "bed" was a poorly made futon, not an actual mattress. The shower is so small I'm five feet tall and couldn't bend over to wash my legs. And it was noisy. All. Night. Long. We stayed two nights, didn't sleep for any of it. Do not recommend.
Bodde her 2 netter i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Kethleen for taking the time to leave a review. I just want to go over some of the points you made. You made us aware of the stained sheets which I agree is not ok and my FD agent rushed up to help remake the bed. The whole time you just screamed at her to the point she didnt feel safe and called me very upset. At that point, I did tell her to just move you to a different room. The suite we moved you does have a mattress. I also wished you brought the noise to our attention as we could of had security look into this and end it. I am sorry you didnt enjoy your stay and do hope you find a hotel that is a better fit for you during your next visit.

10/10 – Utmerket

Allan

Bodde her 1 natt i mars 2024

8/10 – Bra

Stanley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Stanley for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Utmerket

Deva

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved our stay!
Bodde her 3 netter i mars 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for your response, Deva! We are ecstatic you enjoyed your stay here with The Dean! We hope to host you here again soon!

8/10 – Bra

Michael

Likte: Renhold og personale og service
Bodde her 2 netter i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Micheal for the high score. Happy to see you enjoyed your stay. Feel free to let us know how we can make your next stay with us a 5 out of 5.

6/10 – Grei

Nanci og Doral

Forretningsreisende
Likte: Personale og service
Older building and Room smaller than expected.
Bodde her 3 netter i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Nanci for the review. Looking at your reservation it does look like you were in our smallest room type. Luckily, we have many rooms with different sizes. Next time feel free to reach out and we can happily find you a bigger room to fit your needs.

8/10 – Bra

Elisabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this little hotel in Providence. I felt like I was in Europe. It was great
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Elisabeth for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 – Bra

Andy

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Colleen L.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Colleen for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Utmerket

Catherine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great find! Quirky boutique hotel that has everything you need. Room was spacious, clean and comfortable. Only thing lacking was a mini fridge in the room. We would stay again!
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Katherine for taking the time to leave a review. Happy to see you enjoyed your stay and can't wait to see you again.

8/10 – Bra

Alexandra

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel très central à l’architecture industrielle début du siècle dernier. Beaucoup de charme. Accueil chaleureux. Ma chambre King se trouvait au 3 ème étage et n’avait pas une des plus belles vues sur la ville. J’ai particulièrement apprécié la grandeur et la décoration de la pièce ainsi que la grande salle de bains. Malheureusement beaucoup de bruits provenant des chambres voisines à l’étage qui m’ont empêché de dormir pendant quelques heures un dimanche matin Je suis mal tombée.
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for taking the time to leave a review alexandra and hope to see you again soon.

8/10 – Bra

keith

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jackson

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
WiFi kind of spotty but overall a nice place. Make sure you park on the lot right next to the hotel way cheaper than the cover garage next door
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Olena og Brooklyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome hotel
Bodde her 1 natt i februar 2024

8/10 – Bra

Collin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay. The staff were very kind and the room was clean. I had some minor issues with noise from people in the rooms nearby returning to their rooms late and drunk, but this was not the hotel’s fault.
Bodde her 1 natt i mars 2024

8/10 – Bra

Martin og Orange

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Martin for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location in the heart of downtown. Parking is located directly next to the hotel which is very convenient. The staff was beyond helpful and friendly with recommendations etc.. Couldn't ask for a better spot. One word of advice is the rooms are somewhat small, but they offer everything you could need.
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Place was awesome. Thank you!
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Utmerket

Hoi Ning og LEWISTON

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were fantastic and I really appreciated their initiative to consolidate my two reservations so that I didn't have to change rooms. The elevator was quaint, the rooms were spacious, and the noise level was minimal. I loved the note that was specifically left for me, and I appreciated the chance to get a good night's sleep every night I was there. The location was great in terms of easy access to the city bus as well as lots of great cafes and restaurants. I was grateful for the staff member who came up immediately to unclog my toilet late at night. I'd definitely stay again on a future visit!
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 – Utmerket

Hoi Ning og LEWISTON

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an easy check-in to a location that's close to public transportation and great dining options!
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Utmerket

Jonathan

Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Jonathan for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 – Utmerket

Natalie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 – Bra

Joachim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clearly not part of a large chain. Good vibe, though room was tiny. Central location.
Bodde her 2 netter i februar 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 – Bra

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very interesting mix of the original character of the building and modern conveniences.
Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Utmerket

Ziad S

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you Ziad for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 – Bra

Eric

Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for the score eric. Feel free to let us know how we can make your next stay with us a 5 out of 5.

10/10 – Utmerket

Kathleen og Somerville

Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front Desk Manager den 15. mai 2024
Thank you for the score Kathleen. Happy to see you enjoyed your stay and we hope to see you again soon.

8/10 – Bra

James

Reiste med familie og små barn
Likte: Renhold og personale og service
The hotel had a unique character and was located in a great spot downtown, but the room's layout and view of the city was exactly what I was expecting.
Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 – Utmerket

Alison

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the linens and the rainfall shower.
Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

6/10 – Grei

Alessandra

Likte: Renhold og personale og service
Mid February stay in a king suite. Room was lovely, even if there was a strange smell of disinfectant everywhere. A tiny portable heater was going full blast but the room and the corridors were absolutely freezing. I can only imagine there was a problem with the central heating system. The thermostat read 51 but didn’t seem to work. It certainly felt like 51!
Bodde her 1 natt i februar 2024
Svar fra Jeremy- Front desk Manager den 12. mars 2024
Thank you for taking the time to leave a review. We use this feedback to help improve guest services and the overall guest expierence. I am sorry to see we missed the mark. I hope you give us another chance as this is out of the norm for us. Thanks again for choosing the Dean.