Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Tru By Hilton Prattville

2.5 out of 5
Tru By Hilton Prattville
2633 Legends Parkway, Prattville, AL

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 172 av totalt 321 anmeldelser." "
Rangering på 8 − Bra. 78 av totalt 321 anmeldelser." "
Rangering på 6 − Grei. 29 av totalt 321 anmeldelser." "
Rangering på 4 − Dårlig. 15 av totalt 321 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 321 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tamica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk clerk was awesome I wish I knew her name she was there morning shift during the time I checked out on 04/26/24 10am she needs a raise!!! Excellent service! She was so bubbly and sweet!
Bodde her 1 natt i april 2024

10/10 – Utmerket

Carsten

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff is super friendly, facility was very clean. The floors are loud and the beds were uncomfortable. Breakfast was sparse...and kinda gross. Stay at the Hampton Inn down the road.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Donna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was the best I've stayed in anywhere in Prattville and I visit often. Staff went out of their way to accommodate!!
Bodde her 1 natt i mars 2024

8/10 – Bra

Lisa

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

8/10 – Bra

Matthew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
O
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Dvalencia

Bodde her 1 natt i februar 2024

6/10 – Grei

Samantha

Reiste med familie
There was a shelf in the shower that was coming out of the wall, the room was spacious and comfortable but it looked like it needed to be freshened up
Bodde her 1 natt i februar 2024

4/10 – Dårlig

William

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

vanessa

Forretningsreisende
Uugghh. Canceled room on me.
Room was cancelled at 4:47 in the afternoon, making it almost impossible for me to final another room the the business trip.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Julie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

6/10 – Grei

David

Forretningsreisende
Likte ikke: Renhold
business trip
convenient location but lacking in service and cleanliness. The floors were sticky in our rooms
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Rachael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the ease of checking in/ out using the Hilton app and using the app for entry to the hotel and out room.
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Robert

Likte ikke: Renhold
Bathroom was in terrible condition. Shower was dirty. No local TV channels on the TV, it was NFL Saturday and could not watch a single game. No ice bucket in the room and staff could not even find one.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Jeff

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property with very helpful staff.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Erin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

8/10 – Bra

Aegis

Bodde her 3 netter i desember 2023

10/10 – Utmerket

Johnny

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Tieneshia

Reiste med familie
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

John

Early afternoon check in person was untrained and rude. She would not even give us a curious 1 1/2 hour early check in and was rude about it. One of the other employees who was cleaning actually got us checked in. Also, the check in person did not program the key correctly. It cost more time.
Bodde her 1 natt i november 2023

8/10 – Bra

George

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Selida

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything and everyone was awesome!
Bodde her 3 netter i oktober 2023

8/10 – Bra

Roy

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The bathroom was not that clean. Hair un shower and in floor. Room certainly not worth $200 .
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Katelyn

Bodde her 1 natt i september 2023

8/10 – Bra

Jamie

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Check in was not good waited for about 1/2 hour to be helped the employee kept leaving area to help a couple of ladies however didnt greet or communicate with people in line the the women just left as the employee was still gone i eent to find employee as she had 5 people to check in. It was pretty ridiculous how long the wait was after being on the road for 13 hours you just want to get to your room not wait in line for 30 minutes to check in
Bodde her 1 natt i september 2023

6/10 – Grei

Greg

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Jason

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Technical issues on check-in.
Check-In was terrible. Phone systems were down as well as computer systems. It took over an hour to get to a room. She kept saying the third party booking agent I used made a mistake and the virtual card they entered wouldn’t work. Not sure how she knew since all TRU Hiltons computer systems were down. I tried paying out of pocket again just to get to a room and she couldn’t process that payment either. I didn’t room keys, Wi-Fi password, so I couldn’t use any of the amenities. Terrible experience.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Nelson

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

diep

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

2/10 – Forferdelig

Justyn og O Fallon

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023

10/10 – Utmerket

EZEKIEL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i august 2023

10/10 – Utmerket

John og Christiana

Bodde her 1 natt i juli 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Prattville Stay to see family
Very quiet, comfortable hotel with good location to everything in Prattville.
Bodde her 3 netter i juli 2023

8/10 – Bra

Lisa

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel conveniently located
It was good. The hotel was crowded with a lot of softball families. We had a loud dog next to our room which I didn’t report because I know it’s pet friendly but I hate that a dog stays in the rook she barked. It didn’t bark at night though. Staff was overwhelmed w people to serve. Kitchen lady was most friendly of all. Front desk was not that welcoming or friendly but efficient.
Bodde her 2 netter i juni 2023

2/10 – Forferdelig

Brian

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tru Hilton didn’t honor my reservation and turned me away at check in, unbelievably bad. Also didn’t call or email me.
Bodde her 1 natt i juni 2023

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I reserved a non smoking room, when I walked in the room all I smelt was cigarettes. Also one of the pillows didn’t have a pillow case. The floor didn’t look like it had been swept and the tops of the tables didn’t look like they had been wiped.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Marty'

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staff, rooms are clean (NO CARPET) very quiet. they get a PLUS PLUS for spelling my name correctly. I hate that I couldn't get points from my stay because I used a third party app but I'll take that up with HILTON
Bodde her 1 natt i april 2023

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel for the price
Hotel was clean and had a Tesla charger. Free breakfast we did not take advantage of
Bodde her 1 natt i mars 2023

8/10 – Bra

Bill

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice
Very good. Breakfast was very good!! Staff was great!
Bodde her 1 natt i mars 2023

4/10 – Dårlig

Shaun

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disappointing
Stayed there couple of times. This was the worst experience. The room was dirty, the bathroom counter and floor were sticky. Requested a room service, they serviced everything except making the bed. Told me I didn’t specifically ask for it. Never serviced the room after that, even when told by them that they would. I will never use the Prattville TRU hotel again.
Bodde her 3 netter i mars 2023

10/10 – Utmerket

Virginia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023

6/10 – Grei

James

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tiny rooms
Bodde her 2 netter i februar 2023

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023

8/10 – Bra

Howard

Bodde her 1 natt i januar 2023

8/10 – Bra

Ruth

10/10 – Utmerket

Sheryl

Bodde her 1 natt i januar 2023

10/10 – Utmerket

Edward

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was pleasant and helpful!

10/10 – Utmerket

JEANNIE

Bodde her 1 natt i november 2022

8/10 – Bra

Matthew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mostly Good
The staff was extremely pleasant and the room was both comfortable and clean. The only issue was that I requested house-keeping after the second night of a three night stay and that was not performed.
Bodde her 3 netter i november 2022

10/10 – Utmerket

Rex

Bodde her 2 netter i november 2022

8/10 – Bra

Arthur

Likte: Renhold, personale og service og fasiliteter
Location is GREAT. Staff is super! The rooms were VERY small. I stayed by myself but if there was 1 more person in the room, it would have been very cramped.
Bodde her 2 netter i november 2022