Suite, spabadekar, sjøutsikt | Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Hotel Eden Roc

4 out of 5
Hotel Eden Roc
Via G. Marconi 110, Positano, SA

Anmeldelser

9,6

Suverent

Rangering på 10 − Utmerket. 515 av totalt 620 anmeldelser." "
Rangering på 8 − Bra. 82 av totalt 620 anmeldelser." "
Rangering på 6 − Grei. 12 av totalt 620 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 620 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 620 anmeldelser." "

9,8/10

Renhold

9,8/10

Personale og service

9,6/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Hans

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2019
Svar fra Raffaele den 17. apr. 2019
Dear Hans, thank you for your preference and for taking the time to send us your review. We are happy to know you've had a great time!

10/10 – Utmerket

Pinkietessa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Raffaele den 10. mai 2024
Dear Mrs. Pinkietessa,we receive your feedback with great pleasure. Thank you once more for your valued preference and for sharing your thoughts. We are deeply pleased to know you had a fantastic time with us, and we hope to be able to welcome you back again soon!

10/10 – Utmerket

Farasley og Largo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service. Professional staff and perfect location.
Bodde her 2 netter i april 2024
Svar fra Raffaele den 4. mai 2024
Dear Farasley,thank you for sharing your thoughts and for your kind words. We hope to be able to welcome you back again soon!

10/10 – Utmerket

Jasmine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Incredible stay at Eden roc hotel. The property was beautiful and clean. Great location, unbeatable view. The staff was amazing and attentive. Special shout outs for Pascal and Tony who slayed breakfast. The restraints at the hotel were amazing. This is place is a bucket list stay for sure.
Bodde her 7 netter i april 2024
Svar fra Raffaele den 28. apr. 2024
Dear Jasmine,thank you for your valued preference and for your kind feedback. Pascal and Tony send a big hug your way!

2/10 – Forferdelig

Kiran Kumar

Likte ikke: Personale og service
Bodde her 2 netter i april 2024
Svar fra Raffaele den 27. apr. 2024
Dear M. Kumar,we are so sorry to read you have had a terrible experience. I can trace back this negative feedback to the fact that you were denied a refund after attempting to cancel beyond terms. From our honest point of view, though, we can find no fault of our own. As explained, we have been honoring the reservation, and turning away many requests to hold your room. I cannot blame my Staff under any aspect either: they have gone above and beyond, and have been very accommodating, as you showed up in 4 with the original reservation being for 2. Thank you for sharing your feedback.

10/10 – Utmerket

Christina

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The view from the hotel was breathtaking. Service was simply impressive. Will definitely be back again.
Bodde her 2 netter i april 2024
Svar fra Raffaele den 28. apr. 2024
Dear Christina,let us thank you for your valued preference and for your kind words. We are proud to know you had a great time, and we hope to see you again soon!

10/10 – Utmerket

Tristan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such a beautiful property. The staff goes above and beyond. Everyone is SO friendly. The views are phenomenal. The breakfast is amazing. I couldn’t imagine a more picturesque vacation spot. Would definitely go back !
Bodde her 6 netter i mars 2024
Svar fra Raffaele den 28. apr. 2024
Dear Tristan,we cannot thank you enough for your kind words and for your valued preference. We are proud to know you had a fantastic time, and we hope to be able to welcome you back again soon!

10/10 – Utmerket

Craig

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was absolutely awesome! We stayed in a junior suite with a balcony overlooking the water and the hillsides of Positano; it was a picture-perfect view. The room was extremely comfortable, clean, and tastefully decorated, and had all the amenities you could ask for, including a small refrigerator with complimentary water and soft drinks. The staff was absolutely incredible. The hotel is centrally located and is walking distance to the center of town. They even have on-site parking available.
Svar fra Valentino den 8. apr. 2024
Dear Mr. Craig, I'm super happy that you had a beautiful stay at Eden Roc Positano and I thank you for leaving an exceptional review. We look forward to meeting you in Positano for a second time.Our best regards

10/10 – Utmerket

Bhavna

Bodde her 2 netter i april 2024
Svar fra Raffaele den 28. apr. 2024
Dear Bhavna,let us thank you for your kind feedback and for your valued preference. We hope to welcome you back again soon!

10/10 – Utmerket

Christina M

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We thought we had landed in heaven
This is by far one of the most amazing hotels I’ve ever stayed at. It was like a slice of heaven; the most amazing and accommodating staff and what a view! I wish I could wake up at the Eden Roc every day.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
just wonderful!
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

KIMBERLY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful spot
The place was amazing and the staff was fantastic! Close to everything! And the view!!!
Bodde her 3 netter i september 2023

10/10 – Utmerket

Timothy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shout out to Pascal, Tony, and Mario! An exceptional stay in Positano. We kicked off our honeymoon here, and it was a truly magical experience. This is the place where you ball out and get to reap the benefits mightily including a sweeping view of the city and sea along with delicious breakfast served by the enthusiastic restaurant head chef Tony next to the pool which all also overlooks the Hotel’s stunning views. Along with breakfast, they have all the amenities you need and a gym, although it was a “surprise” cost we noticed at checkout (200€). Other non-inclusive packages like flowers and balloons, wine, cake, excursion trips, and massages were also top notch. The second restaurant on the main level, Roc Pizza and Steak, is absolutely a must here in Positano. Their calzones and pizzas were amazing. Hotel Eden Roc is somewhat pricey of a stay while the walk back up-hill from the center of town can be grueling at times, but you are actually getting your money’s worth here especially if you get the jacuzzi suite with the sea-side view. Thank you!
Bodde her 5 netter i september 2023

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you are even considering booking this hotel then look no further. The place is amazing. Staff are next level helpful - rooms are great, location is spot on with incredible views and the bar and restaurant are top notch. We travelled as a couple with a 6 month old baby and its fair to say our baby was treated like a celebrity. We had a fair few drinks in the sky bar and always great service. We even dined at the restaurant one evening and the food was out of this world. The restaurant wasnt cheap but was certainly value for money.
Bodde her 3 netter i september 2023

10/10 – Utmerket

Mychelle Velasco

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is beautiful. Our suite is super clean everyday. The location is convenient to dining and shopping areas. Most of all, the staff at Hotel Eden Roc is one of the best staff I have ever had the pleasure of meeting. They’re so helpful, warm, accommodating and cheerful! They made our vacation so memorable! Thank you Hotel Eden Roc staff for everything! Bellissimo!
Bodde her 3 netter i september 2023

10/10 – Utmerket

Allison

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were on our honeymoon and it was exactly what we needed. We could walk to restaurants easily or eat at the hotel. We could go to the beach or stay by the pool. The staff was very helpful and friendly. Food was amazing.
Bodde her 4 netter i august 2023

10/10 – Utmerket

Dawn og Rye

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk/concierge were so friendly and kind. They Helped with all our requests promptly with a smile. A surprise bottle of champagne and free mini fridge were an unexpected treat. But the best of all was the 1) beautifully decorated spacious room with a large balcony, 2) the most gorgeous views of sea and town of Positano 3) fantastic food/restaurants and 4) gracious service. Tony at breakfast was a hilarious character that put smiles on our face as he met our every need. And finally a big thank you to the chef for making my son pancakes 20 minutes after the kitchen was closed. Small things but all tolled made this a special place where we were made to feel special.
Bodde her 2 netter i august 2023

10/10 – Utmerket

JoAnne

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023

10/10 – Utmerket

TOMEKIA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i august 2023

10/10 – Utmerket

Matthew W.

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel has amazing views and the staff provide some of the best service out!
Bodde her 3 netter i august 2023

10/10 – Utmerket

Felix

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a beautiful place to be
Bodde her 4 netter i august 2023

10/10 – Utmerket

Kimberlee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023

10/10 – Utmerket

Crystal

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay! Service was excellent — above and beyond. Tony, in particular, made an impression with his enthusiastic hospitality at breakfast. Great views from the property. The room itself was minimalist and simple. We enjoyed relaxing poolside. We stayed in peak season so I will say I believe the hotel was overpriced. My only piece of feedback is that I’d recommend the hotel send a welcome email / communication, prior to arrival, so folks know the options for checking their bags with a porter, along with transportation to the hotel, should they arrive by ferry. That was a miss for us. Traveling with luggage, uphill, in the middle of a heatwave, in peak season, was a tough start in Positano. Little did we know, there are porters at the bottom of the hill, who can help make it easier. :)
Bodde her 2 netter i juli 2023

6/10 – Grei

natallia

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Overall this is beautiful place. Absolutely 5 star for location, hotel amenities and food. However staff is the worst. I have never seen so much discrimination to those who dies not arrive in limo and flash expensive bags and label clothes. Only 3 people among all staff were super nice. The receptionist Pascal, Tony -a breakfast manager server, and a cleaning lady. Everyone else are just terrible, mean and rude people. They look at you with such judgement that you just want to never ask a question. Be aware 1. Gym has to be booked in advance for an hour at the time only. Concierge booked another couple at 9 for my time and that was terrible. Not enough space to move. Although the couple was very nice, I still think this was not a acceptable for 990$ per night not to have at least 1 hour to yourself. Also gym hours is from 9-6 and people want to workout early 2. Pool is beautiful and views are amazing and the best in Amalfi cost. But there is no service. Well actually there is order at the bar self served service. Bartender asks for tips even though he does not actually serve you a drink. If you don’t he just slapped the book in front of my face. And the drinks are very expensive. 40 eur per drink. Will I stay here again - absolutely NOT. And Toby advise anyone else. There are a lot of much nicer hotels. But be prepared to flash a lot of money or you will not get good service. Just terrible
Svar fra Valentino den 25. juli 2023
Dear natallia,first of all, we want to thank you for being our Guest during your recent visit in Positano. I'm very sorry that the experience was bothered by the happenings you have mentioned. We will investigate further to make sure no other Guest will be leaving the property with your same felling. Respectfully, please, let me say that there is no way someone made any kind of discrimination based on the transportation you have arranged or on the brand of your bags/clothes. I apologize if any of my colleagues’ conduct was responsible of this huge misunderstanding.As regards for the gym, we know it is not a big place, but we are proud of it, since we are one of the very few hotels in town with an exercise room, equipped with air conditioned, modern facilities and weights. To use the gym, a reservation is necessary. I'm surprised you did not mention that the only reason why you were with other people regards the fact that you wanted to use the room before check-out. Pascal was kind enough to ask the couple who booked the room to share the session with you. You all seemed to agree on this. Check-out time is 10am, while you have been allowed to use the room longer until 11am.We will take in huge consideration your thoughts regarding the presence of the person in charge at the pool, as well as of the request of tips. Of course, tipping remains absolutely optional. The Guest's gratification is the only essential condition we care about, nothing else. I'm sorry we lost a huge opportunity in your case and we wish you all the best.Warm regards

10/10 – Utmerket

Martin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing staff and clean, beautiful hotel. Would come back for sure!
Bodde her 5 netter i juli 2023

10/10 – Utmerket

Carolina

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
INCREÍBLE
Un lugar increible, con una vista espectacular.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Monique

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i juni 2023

10/10 – Utmerket

Shakti

Bodde her 3 netter i mai 2023

10/10 – Utmerket

PATRICK

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was perfect, including the view to the bay!
Bodde her 2 netter i mai 2023

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023

10/10 – Utmerket

Sonny

Bodde her 3 netter i mai 2023

10/10 – Utmerket

Joseph

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2023

10/10 – Utmerket

Carl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good stay in positano
Bodde her 2 netter i april 2023
Svar fra Valentino den 1. mai 2023
Thank you very much for being an excellent Guest and for the high valuation of the experience.

10/10 – Utmerket

NIKHIL

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nothing to complain about hotel.
Bodde her 3 netter i april 2023

8/10 – Bra

Paula og boson

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We enjoyed our stay at Eden Roc but the reason I booked this hotel was for the heated pool. I was told it was heated and it was not it was colder than the ocean. My husband and I always book hotels with a pool for our kids. Breakfast was good. Beds were comfy. Not sure if it was worth the $$$$
Bodde her 4 netter i april 2023

8/10 – Bra

Robert

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Expensive but worth it.
This hotel is relatively expensive, but most things in Positano are at a premium. The service and friendliness of the staff was exceptional. The food was extremely good, but very expensive. The hotel room was clean and bright, but a bit basic.
Bodde her 7 netter i april 2023

10/10 – Utmerket

Colin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel! Amazing balcony views
Bodde her 2 netter i mars 2023

10/10 – Utmerket

Ricardo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a luxury place. So nice, so clean, and they have services like massages/spa, pool, bar, and a different hours open restaurant.
Bodde her 1 natt i mars 2023

10/10 – Utmerket

Carmen og CORONADO

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful view
Bodde her 1 natt i mars 2023

10/10 – Utmerket

DA

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is quite good
Bodde her 1 natt i november 2022
Svar fra Raffaele den 24. nov. 2022
Dear DA,thank you for the positive feedback. We are delighted to know you've enjoyed your time here, and we hope to be able to welcome you back again soon!

10/10 – Utmerket

Claire

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2022
Svar fra Raffaele den 24. nov. 2022
Dear Claire,we appreciate you've taken a moment to send us your feedback, and we thank you for your valued preference. We hope to see you again soon!

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing honeymoon spot
Great location, incredible view and very friendly staff. Totally worth getting the balcony rooms for the view. Staff was very helpful with the valet parking and even provided beach towels and bag for trips to the beach.
Bodde her 3 netter i oktober 2022
Svar fra Raffaele den 24. nov. 2022
Dear Jennifer,thank you for your feedback and, most importantly, for your valued preference, especially for such an important occasion! We are happy and proud to know you've enjoyed your honeymoon here with us, and we hope to be able to welcome you back again soon!

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about the Eden Roc was beyond my expectations. We were given a tour of the hotel upon arrival, directions on how to walk to the shopping and beach, and all the amenities. Our view was absolutely unbelievable, we paid a good amount of money for the “poster view” of the Positano cliff cityscape and that is exactly what we got. The hot tub was excellent, and a great selection of drinks in the minibar. That staff was always so friendly and the workers in the breakfast area made us smile every morning with their friendly and lively attitudes. I would recommend this place over any 5 star hotel in the area. We traveled to Riva, Florence, and Rome but this hotel was the best by far. Thank you so much for an unforgettable experience. Grazie mille! -Josh and Jenna
Bodde her 2 netter i oktober 2022
Svar fra Raffaele den 24. nov. 2022
Dear Josh and Jenna,we would like to deeply thank you for your valued preference and, most importantly, for such kind words. It is always a matter of great pride for us to know that our passion and commitment are received in such a special way. We cannot wait to welcome you back again one day!

10/10 – Utmerket

Clorissa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staying at Eden Roc was perfect for our visit to Positano for a friend's wedding! It was a close walk to all the shops and not too far from the beach. It was very convenient that it was off a main road since we drove a rental car, we didn't have to go on the really narrow or pedestrian heavy shopping streets. The staff was incredibly nice and helpful when figuring out transportation and reservations. The views from the hotel were incredible as well. Would stay here again and recommend to anyone staying in Positano.
Bodde her 3 netter i oktober 2022
Svar fra Raffaele den 24. nov. 2022
Dear Clorissa,we cannot thank you enough for your kind words and for choosing Eden Roc for your stay in Positano. We are proud to know you've had a fantastic experience, and we can't wait to welcome you back again soon!

10/10 – Utmerket

Thomas

Reiste med partner
Likte: Renhold og personale og service
Clean and Professional
Bodde her 2 netter i oktober 2022
Svar fra Raffaele den 24. nov. 2022
Dear Thomas,thank you for taking a minute of your time to send us your feedback. We thoroughly appreciate this, and we are glad to know you've enjoyed a fantastic time here with us.Many thanks!

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
You will not be disappointed
Amazing! The villa was wonderful with space for everyone, the private outdoors were lovely. Highly highly recommend. And the staff was out of this world! Attentive and kind!
Bodde her 1 natt i august 2022

10/10 – Utmerket

Pamela

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The customer service at this boutique hotel is outstanding! Gorgeous property, large rooms, great amenities and a fabulous staff make this an excellent choice for your stay.
Bodde her 4 netter i august 2022

10/10 – Utmerket

Kenneth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A hotel you MUST stay at when in Positano
I can't say enough positive things about the hotel Eden Roc. When you travel, you want and expect a nice clean room, etc. However, what really separates the Eden Roc from other hotels we have visited (and I have several million miles on airlines and top tier status in many hotel chains) is that they truly care about their guests and you instantly become part of their family. They go well above and beyond to make your stay memorable (eg, for breakfast Tony already knows you name and room number and has all of your favorites and wishes prepared). The customer support team is outstanding and helped make a variety of plans and reservations for us, all without any errors. Everyone in the hotel is outstanding. Finally, you can't beat the view, the quality of the rooms, the services and extras. I can't say enough positive things about the Eden Roc.
Bodde her 4 netter i august 2022

10/10 – Utmerket

Bob

Bodde her 1 natt i august 2022