My recent stay at the Holiday Inn was a blend of positive experiences and areas that could benefit from improvement. The staff's friendliness and professionalism stood out, creating a welcoming atmosphere. The outdoor facilities, including the pool and tennis court, kayaks, contributed to a resort-like ambiance. The breakfast selection, especially the omelette station and fresh coconut, added a delightful culinary touch. The staff were amazing!
However, there were aspects that needed attention. Housekeeping lacked consistency, with varying supplies of towels and face washers. Breakfast items' freshness fluctuated based on the time of arrival, suggesting a need for better replenishment strategies. Basic dinner options like garlic bread and pizza were disappointing, leading me to explore dining outside.
Long-term considerations included an outdated entrance that could benefit from a fresh coat of paint for a more inviting welcome. Bathroom ventilation was totally inadequate, leading to foggy mirrors after showers. The shower curtains did little to prevent water leaking. The outdated room decor and undersized pillow covers detracted from the overall experience, though the rooms were clean. We had to request additional covers so the pillow wasn’t on display.
In conclusion, the Holiday Inn offers a mix of positive aspects and areas for improvement. By addressing these issues, it has the potential to enhance the guest experience and elevate its overall quality.