Utendørsbasseng og solsenger
Sjekk tilgjengelighet

Anmeldelser av Sails Port Macquarie - By Rydges

4 out of 5
Sails Port Macquarie - By Rydges
20 Park Street, Port Macquarie, NSW

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 501 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 324 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 1000 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

9,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kjell Tore

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel for a weekend getaway
Great hotel in a great location close to the waterfront . Very large and nice room.
Bodde her 1 natt i november 2018
Svar fra Regards, Belinda Roser - Duty Manager den 7. des. 2018
Hello Kjell, we are super happy to hear you enjoyed your stay at our hotel. We think it's also pretty great. We hope we can see you again one day.

8/10 – Bra

Donna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice property. Room was lovely overlooking the water. Good dining at hotel plus good options in walking distance. Only negative was loud dance music blaring through speakers by the pool until at 10pm at night when no one was in the area - this made it hard to hear ourselves speak or watch TV inside or even enjoy the balcony before bed - maybe revise this music to 9pm max for non daylight saving periods.
Bodde her 2 netter i mai 2024
Svar fra Guest service agent den 26. mai 2024
Hi Donna, thank you for taking the time to leave a review. I do apologize on behalf of the hotel for the music being on till 10pm as our shut of time is 9pm and had obviously been missed by staff. We do hope to welcome you back in the future.

10/10 – Utmerket

Raju

Bodde her 3 netter i mars 2024
Svar fra The Sails Team den 4. mai 2024
Hi Raju, Thank you so much for taking the time to leave us a review. We are so please you enjoyed your stay. We hope to welcome you back in the future. Kind Regards, The Sails Team

8/10 – Bra

Donald

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Relaxing stay
Bodde her 1 natt i mars 2024
Svar fra The Sails Team den 7. apr. 2024
Hi Donald, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto management. We hope to welcome you back in the future!

10/10 – Utmerket

Kent

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed the stay Was a bit weird to have payed parking at the place you staying at But then I guess we could sacrifice changing our room cleans to compensate But felt a bit rough
Bodde her 4 netter i mars 2024
Svar fra The Sails Team den 16. mars 2024
Hi Kent,Thank you so much for taking the time to leave us a review. We appreciate your feedback and have passed it onto our management team. We do hope to welcome you back in the future.

10/10 – Utmerket

Philipp

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hervorragendes Hotel mit wenig zu beanstanden. Leider schließt die Bar schon um 21h.
Bodde her 1 natt i februar 2024
Svar fra The Sails Team den 16. mars 2024
Hi Philipp,Thank you so much for taking the time to leave us a review. Most places in our region close at 9pm. We are so please you enjoyed your stay and hope to welcome you back in the future.

10/10 – Utmerket

Samuel

Bodde her 1 natt i februar 2024
Svar fra The Sails Team den 24. mars 2024
Hi Jai, Thank you for the 5/5 review. We appreciate it and hope to welcome you back!

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra The Sails Team den 27. feb. 2024
Hi Andrew,Thank you so much for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay and appreciate the 10/10!

8/10 – Bra

KIN FAI GARY

Reiste med familie
Excellent view from hotel room and very nice breakfast they are serving. Although our stay is short and just for one night, we enjoyed very much the hospitality and also the location of the hotel. It is just minutes away from supermarket and shops.
Bodde her 1 natt i februar 2024
Svar fra The Sails Team den 27. feb. 2024
Hi Kin Fai Gary,Thank you so much for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future soon!

8/10 – Bra

Tuti

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The phone in the room wasnt working.
Bodde her 1 natt i februar 2024
Svar fra The Sails Team den 27. feb. 2024
Hi Tuti,Thank you so much for taking the time to leave us a review, we are so pleased you enjoyed your stay. Currently our phones are in the process of being upgraded. We appreciate your feedback and hope to welcome you back in the future soon!

10/10 – Utmerket

Ella

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic pool and beautiful location. Loved the view from our room
Bodde her 2 netter i februar 2024
Svar fra The Sails Team den 9. feb. 2024
Hi Ella, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

10/10 – Utmerket

Henning

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra The Sails Team den 9. feb. 2024
Hi Henning, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

8/10 – Bra

Sharon

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The tap water
Bodde her 1 natt i februar 2024
Svar fra The Sails Team den 9. feb. 2024
Hi Sharon, Thank you for the 4 stars, we are so pleased to hear you enjoyed your stay! Unfortunately, currently our region is experiencing issues with the water all throughout Port Macquarie. We appreciate your feedback and hope to welcome you back in the future!

10/10 – Utmerket

Steven

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anniversary
We had beautiful weekend away, the Hotel was quiet and clean and we had a gorgeous view of the river! We will certainly use it again!
Bodde her 2 netter i februar 2024
Svar fra The Sails Team den 9. feb. 2024
Hi Steven, Thank you so much for the 10/10, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

4/10 – Dårlig

Kieran

Bodde her 1 natt i januar 2024
Svar fra The Sails Team den 24. mars 2024
Hi kiran , Thank you for the review. We appreciate it

6/10 – Grei

Sharon

Likte: Renhold og overnattingsstedets bygg og tilstand
The things we liked were, lovely greeting at reception, we were in the executive suite which was lovely and the outlook was very beautiful, nice pool area and great location to be able to walk to shops and restaurants. Things we did not like were one evening we decided to dine etc at your restaurant. Before dinner we ordered some drinks from the bar area which they said they would deliver to us in the lounge area, after waiting 20 mins and watching other people receive their drinks that ordered after us, we enquired at the bar, and were told sorry we are just about to make it, obviously understaffed. Then after enjoying our lovely entree and main meal in the your restaurant we decided we would order dessert and a coffee but sadly we waited a very long time for the waitress to come and ask us but this did not happen as the 2 waitresses were busy doing other jobs, perhaps under staffed again and so we sadly decided to leave it and left. We were very disappointed in these 2 incidents which lacked attentive service, especially in a bar and restaurant at a highly rated resort. We dined elsewhere the following evening and were waited upon by very attentive staff, meeting all our needs in a timely manner. This may seem a small thing but to us, staying in a beautiful highly rated resort, in a beautiful suite it certainly tainted our overall view of your venue.
Bodde her 2 netter i januar 2024
Svar fra The Sails Team den 3. feb. 2024
Hi Sharon, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our restaurant manager. We hope to welcome you back in the future!

10/10 – Utmerket

Susan and Finbarr og Balgowlah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We love that the family rooms are a great size and the friendly staff
Bodde her 4 netter i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Susan, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
Mixed impressions.
Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies. The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well. During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy. Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments. In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.
Bodde her 2 netter i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Thank you for taking the time to leave us a review, we are so glad you enjoyed our facilities and appreciate your feedback. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

6/10 – Grei

Jai

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Jai, Thank you for the 6/10 review. We appreciate it and hope to welcome you back!

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Under-staffed wich meant very slow service or no service
Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our Boathouse team. We hope to welcome you back in the future!

10/10 – Utmerket

Darren og Vancouver

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Darren, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 – Utmerket

Rudi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Rudi, Thank you for the 10/10 review. We appreciate it and hope to welcome you back!

4/10 – Dårlig

Zachariah

Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Zachariah, Thank you for taking the time to leave us a review. We appreciate it and would love to talk further if you could contact our management team.

10/10 – Utmerket

Ranjit

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life
Bodde her 2 netter i desember 2023
Svar fra Kind Regards, The Sails Team den 3. feb. 2024
Hi Ranjit, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 – Utmerket

Klaus og Rouse Hill

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Klaus, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

6/10 – Grei

Natalie

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reception staff were hit and miss, either very personable or uninterested and transactional. Paying to park in any outdoor carpark in front of the hotel was disappointing - why are you charged for this? Room was run down and not clean - stained lounge and cobwebs in curtains. Very overpriced for what it is.
Bodde her 2 netter i desember 2023
Svar fra The Sails Team den 3. feb. 2024
Hi Natalie, Thank you for taking the time to leave us a review, we appreciate your feedback. Our carparking is owned by a third party company who charge for our guests to park. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

10/10 – Utmerket

Fred

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
the best
The best ambience, location staff in Port Macquarie
Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 30. des. 2023
Hi Fred, Thank you for the amazing review!We are so pleased to hear you enjoyed your stay with us and hope to welcome you back in the future.Kindest Regards,

6/10 – Grei

Maryanne

Bodde her 1 natt i desember 2023
Svar fra The Sails Team den 30. des. 2023
Hi Maryanne, Thank you for leaving us a review! We hope to welcome you back in the future.Kind Regards,

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra The Sails Team den 18. nov. 2023
Hi Elizabeth,Thank you so much for taking the time to leave us a review! We appreciate the 10/10 and are so glad you enjoyed our hotel.

10/10 – Utmerket

Tyron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra The Sails Team den 11. nov. 2023
Hi Tyron,Thank you so much for the 5 stars! We hope to welcome you back in the future.

6/10 – Grei

Susan

Reiste med familie
It was fine. It really could use a good cleaning. It is surfaced cleaned, but could use a good scrubbing in the bathroom and cleaned not just in the traffics areas of the room.
Bodde her 1 natt i november 2023
Svar fra Kind Regards, The Sails Team den 8. nov. 2023
Hi Susan,Thank you so much for leaving us a review! We appreciate your feedback and have passed it onto our housekeeping team. We are currently in the process of doing our Spring Cleaning so the rooms will be nice and fresh again! We hope to welcome you to stay with us in the future.

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
EVERY THING
Bodde her 1 natt i oktober 2023
Svar fra Kind Regards, The Sails Team. den 3. nov. 2023
Hi John, Thank you for leaving a review!We hope to welcome you back in the future.

10/10 – Utmerket

Ken

Reiste med partner
Disappointed in room: mobile charging ports did not work. No phone in room, if needed to contact front desk would have to call main hotel outside line using our mobile or walk down to desk. Apparently phone system is being upgraded but rooms should not have been left with no phone. Basin in bathroom badly cracked and should have been replaced. I wouldn’t expect these sort of issue in a hotel of this class
Bodde her 1 natt i oktober 2023
Svar fra Kind Regards, The Sails Team. den 3. nov. 2023
Hi Ken, Thank you for taking the time to leave us a review!We appreciate your feedback and will be sure to pass it on to management.We hope to welcome you back in the future.

8/10 – Bra

Lisa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is set in a beautiful location and is ideal for a short stay or to break a long journey. Food in the restaurant was surprisingly good even though it was pretty busy. The staff were very pleasant. Only annoyance was the app which allows you to order food and drinks from the beautiful pool area wasn’t working … but there was nothing to tell you it wasn’t working. A little frustrating and no doubt a loss of income for the hotel.
Bodde her 2 netter i oktober 2023
Svar fra Kind Regards, The Sails Team den 27. okt. 2023
Hi Lisa,Thank you for leaving a positive review! We are pleased to hear you enjoyed your stay with us. I will be sure to pass on your feedback to management. We hope to welcome you back in the future.

10/10 – Utmerket

Pedro

Bodde her 1 natt i september 2023
Svar fra The Sails Team den 18. nov. 2023
Hi Pedro,Thank you so much for taking the time to leave us a review! We appreciate the 5 stars and are so glad you enjoyed our hotel.

8/10 – Bra

JULIE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i oktober 2023
Svar fra The Sails Team den 21. okt. 2023
Hi Julie,Thank you for taking the time to leave a review! We hope to welcome you back in the future.Kind Regards

10/10 – Utmerket

Joseph

Reiste med partner
Likte: Renhold og personale og service
Everything was fine. Couple of items for attention: Light bulbs 💡 in couple of table lamps not working Remote control for TV missing the back lid cover for the batteries
Bodde her 1 natt i oktober 2023
Svar fra The Sails Team den 21. okt. 2023
Hi Joseph,Thank you for taking the time to leave a 5 star review! We will certainly take on your feedback and pass it on to Management. We hope to welcome you back in the future. Kind Regards

8/10 – Bra

Bronwyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
When we arrived to book in, we were told parking was $10 per night. When booking on line there is no indication of this extra.
Bodde her 3 netter i oktober 2023
Svar fra The Sails Team den 15. okt. 2023
Hi Bronwyn,Thank you so much for taking the time to leave us a review. We appreciate the feedback.

10/10 – Utmerket

Hanna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, large and clean room, kids loved swimming pool and tennis court. Overall, highly recommend.
Bodde her 1 natt i september 2023
Svar fra The Sails Team den 15. okt. 2023
Hi Hanna,Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again!

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We have stayed a few times. Love the pool and the location. Last time we had a room facing the outside dining area, which wasn't great. Staff are great.
Bodde her 1 natt i september 2023
Svar fra The Sails Team den 1. okt. 2023
Hi Michael,Thank you so much for taking the time to leave us a review. We appreciate the feedback and are glad you enjoy our hotel.

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay
Bodde her 2 netter i juni 2023
Svar fra The Sails Team den 18. sep. 2023
Hi Jamie, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 5 stars!

8/10 – Bra

Tim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra The Sails Team den 11. sep. 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top property Quality service
Bodde her 2 netter i september 2023
Svar fra The Sails Team den 11. sep. 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 – Utmerket

Stephanie Helen Abu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it. Beautiful spot and amazing dinner and breakfast.
Bodde her 1 natt i august 2023
Svar fra The Sails Team den 11. sep. 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

6/10 – Grei

Shereen

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Horrible Hotel
It wasn’t good. The had very strong damp smell. Was very dated with carpet and drapes, the mattress was very uncomfortable to sleep on. The restaurant was closed due to private function to eat we had to go out. Sadly we checked out a days earlier. Totally overpriced for the condition of the room.
Bodde her 2 netter i august 2023
Svar fra Rui Ozorio den 31. aug. 2023
Dear Shereen, Thank you for taking the time to provide us with feedback from your stay. We're disappointed to learn that your experience fell short of expectations.We hope you will reconsider Sails Port Macquarie as a accommodation destination in future. Kind regards, Rui OzorioRooms Division Manager

8/10 – Bra

Trent

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thought the menu in restaurant could have offered a little more variety, a couple of extra dishes perhaps? In general, a nice place to stay, staff were lovely!
Bodde her 3 netter i august 2023
Svar fra The Sails Team den 11. sep. 2023
Hi Trent,Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad you enjoyed our hotel and our facilities we have to offer. You will be pleased to know that we have recently launched a new menu in our restaurant just last week so hopefully we will see you again soon!

8/10 – Bra

Kelly

Bodde her 1 natt i august 2023
Svar fra The Sails Team den 18. sep. 2023
Hi Kelly, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 4/5 stars. Hopefully next time we will be able to achieve the 5th!

8/10 – Bra

peter

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
dont agree with a car parking charge. breakfast buffet was ordinary. Don't like that there was no area for smokers.
Bodde her 3 netter i august 2023
Svar fra The Sails Team den 24. aug. 2023
Hi Peter, we are very sorry that your experience at The Boathouse was below your expectations for the buffet breakfast. Unfortunately, our car park is owned by a third party company who decided they would like to charge for parking to ensure we have car parks for our guests. Our smokers area is out the front at the bench to the left beside our Tesla chargers where there is also an ash tray!

6/10 – Grei

Chris

Likte: Renhold og overnattingsstedets bygg og tilstand
Overpriced and very noisy rooms
Bodde her 2 netter i august 2023
Svar fra The Sails Team den 24. aug. 2023
Hi Chris, I'm sorry to hear you did not enjoy your stay at Sails. I've passed your feedback on to our team. Please do not hesitate to contact our management team to discuss your experience further.

10/10 – Utmerket

Yuanning

Bodde her 1 natt i august 2023
Svar fra The Sails Team den 11. sep. 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.