Familiehoteller i Pollonia

"Very nice place, excelent big room, balcony with some view. Quiet place. Helpful and pleasant staff."

"Location of the hotel were perfect and the room were really nice and clean. Our issues were the different levels of service minded Personell. Daytime Personell, like the receptionist and Personell that delivered breakfast were rude and not helpful in any way. We felt like we were bothering them if I asked a simple question. So we saved our questions for the nice receptionist that had the evening shift because she was a lot more professional. When we got served our breakfast the server had music on his phone and paid more attention to listening to the music than paying attention to us, when we asked for something he did not answer and was obviously bothered by us and I don’t see why. If it was not for the unpleasant service during daytime I would rate this hotel 10/10. The daytime receptionist did not even meet eye contact sometimes when we communicated with him. Never have I ever felt less welcomed at any hotel, and I’m surprised that they have such good rating. I’m overall very disappointed. "