Hoteller i Plainwell

«Perfect stay»

«Friendly staff, clean rooms and nice pool.»

«Great»

«We did not have hot water in our shower nor did we have electricity in our bathroom. The front desk person was not any help as I launch our complaint. So we did not get a shower for the day. Hopefully the hotel will give us some kind of refund. But this front desk person kept saying go get your refund from Expedia. We will see»

«We didn’t even stay the night. Went somewhere else. Asked for a refund but non refundable online. He offered us another room but didn’t want it cus of the condition of the first room. Just said we will chalk that $75 up. Room smelt bad. The mattress cover had old blood stains from bed bugs that’s the main reason we didn’t stay. The guy was friendly but a no go for us. »

«Just from overall, not a clean place to go.»

«Very nice location. We would use it again.»

«The room was clean and comfortable. The breakfast was good and the staff was pleasant.»

«What i liked the most was the wonderful, kind, helpful and most nicest lady who does the check-in. The place was magnificent and very well kept.»

«First room we got the AC was broken and blowing hot air. It felt like a sauna. They switched us no problem. New Room was ok. Elevator was broken. Rooms were under construction and wide open leaving the dirty construction smell in the hallway. First glance rooms were clean but when you looked closer there was dust everywhere. The toilet seat was broken. The ceiling over the shower was bubbled like it had a leak from the room above. If you just need a place to sleep this is the place.»

«I booked this room for a concert that was cancelled, this property must have a no cancellation policy as I could not cancel my stay even weeks in advance.»

«Tv in room didn't work not -a big deal,but our only option was to switch to a less valued room with no price adjustment because we booked 3rd party or check out for a full refund at 730pm. We decided to stay simce it was a 2 night trip. No elevator at all on the property. There's a "bar" but was never opened even at stated hours. The room was outdated, old carpet, and the more we stayed the dirtier we realized the room was. Breakfast was gross, biscuits and gravy were tasteless and the gravy ...

«Clean room, good breakfast, easy parking. The pool was really dirty but everything else was clean.»

«We left early due to the strong smell of marijuana inside the building. The staff was friendly enough however they did not enforce the no smoking policy. We did not get to enjoy the pool or breakfast due to the stench. We also were there to visit our granddaughter but we didn't dare bring her back to the hotel due to the people outside the doors smoking pot and the horrible smell in the hallways, which was obviously coming from the rooms. Upstairs was the worst. I understand it's legal but ...

«Clean»

«Location fine. Problems with the door not locking and shower broken. We had to change room at 8:30 at night The staff was very helpful but it was a hassle.»