Hoteller i Plainwell

«Friendly staff. Overall decent experience. Rooms are a bit noisy being so close to the highway »

«Some amenities in the room did not work, like refrigerator and a lamp. Also saw sawdust in a closet since the property is so new. Everything felt like it was rushed together and not fully tested before renting out the room. The pool was not really heated nor did the room heating/cooling work very well. »

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«Staff is wonderful; from check in to check out. And Patsy, who shows up extra early to make the delicious breakfast, was so friendly and accommodating. (Thank you, Patsy!) Also, the coffee is FRESH and delicious! We would stay here again. »

«The room was clean and the pool was warm on a wintery day. They were painting the dining area so there was no hot food. It was a good stay. »

«The pool was not functional, a large part of choosing this facility was for the pool. Staff reported it just went down the day we arrived and would be functioning the next day. The green cloudy water in the pool would signify that was not the full truth. And was not functioning even on the third day and looked worse. No shampoo or soap in the shower, eventually was supplied after asking on 2nd day. No maid service supplied during stay. Breakfaststaff, one person, was was overwhelmed by the ...

«Probably the best hotel in the area. Room was acceptable but could have been cleaner. Shower seemed like it had soap residue which was not ideal. A few hairs in the bathroom. I booked an accessible room and did not get one but it wasn't the end of the world. »

«Everything was good except the pool for extremely cold and kids didn’t want to get in. Other guests were there too and complaining of same issue. The hot tub wasn’t hot either. It was just warm. They said it was due to them just having filled it but it took overnight for it to be warm. The pool never did get comfortable enough to swim in. This was the whole reason we stayed here. For our grandkids to swim. Very disappointed. »

«I'll admit my expectations were not very high considering the cost of my room compared to surrounding properties but I was very happy with everything regarding my stay! The staff was friendly and attentive, my room was clean and comfortable, and I can think of nothing I was missing. The fitness room was small but functional and suited my needs, and breakfast was fresh with plenty of options. I will definitely stay here again when I'm in the area »

«The internet was down for my whole stay and the pool heater was broke: In the evening the night clerk was asleep and there was people wanting to check in ringing the bell. He finally appeared and you could tell he just woke up.»

«Clean room good staff would»

«Clean room. Lots of space. Nicely decorated. Friendly staff at check-in and checkout. »

«Yes»

«Our lakeside luxury room was beautiful and cozy. The staff and food in the restaurant were amazing. The bartender (Eli) and our server (Hope) were top notch. We will definitely be back.»

«This is an older, worn down property. It seemed clean, but the outdated and well-used condition of the rooms and common spaces made this hotel fall short of what we typically experience at Best Western properties. Additionally, the front desk staff member announced my room number aloud with several other people standing in line behind me. This made me feel unsafe in my room as this is a major no-no in the industry to protect travelers. »

«Gym was well equipped with hand weights Adequate parking available »