Thanks for your comments. Our elevators are under renovation to ensure a smooth and quiet ride. Our apologies for the noise you experienced

Thanks for your response and my apologies for not meeting your expectations. We look forward to serving you better in the near future.

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Thanks for staying with us. We hope to serve you better in the near future.

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Thanks for your review and comments. The pool remodel and updates have been completed. The breakfast buffet is back on Saturday and Sunday! Thanks!

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Thanks for your review and comments. We apologize for mot living up to your expectations.

Our apologies for your experience. We are always ready to move you to a room that is clean and ready. Again, our apologies. Room cleanliness is very important and a top priority for us.

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Thanks for your review and comments. We have begun installing new USB and USC ports that are easily accessible in our rooms.

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Thank you for your comments and rating. We are addressing the areas of concern you noted!

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Thanks for your comments. Unfortunately, we are not able to accommodate the refund due to the type of reservation made for your stay. We always recommend booking our best rate on the hotel website that affords the most flexibility when your plans change.

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Thank you for your rating and review! We are working on the elevator upgrades and focusing on the high traffic area cleanliness.

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Thanks for your comments and observations. Our Engineering team will correct the issues noted.

Thanks for your rating. We look forward to providing a better stay next time!

Thank you for taking the time to share your experience about your recent stay at our hotel. Your comments about the bugs are completely false. Your room was inspected by an outside certified pest control company and no insect activity was detected. Our servers are required to confirm whether or not breakfast is included to ensure there are no unnecessary charges to guests' bills. We continually work to improve our guest experience.

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Thanks for your review and we are sorry we did not meet your expectations.

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