2/10 – Forferdelig
Jamie
Reiste med familie
30. okt. 2024
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked a room with 2 beds. Got there at 6:20 PM. Check-in was anytime after 3. Candie, the front desk receptionist, told me my room wasn't ready yet. Saidet her see what she could finagle. Couple minutes later, she hands me keys. I go up to the room and see it's only 1 bed. Go back downstairs. Candie now changes her story and says that's the last room in the hotel. Refuses to refund my money or give me the room I booked. Refuses to let me speak with her manager. Walks around the corner, comes back a minute later, and says her manager told me I couldn't have the room I booked or my money back. I called customer service. Got hung up on 3 times by people that don't speak English. Finally get through to someone who does only to be told I have to talk to the people that don't speak English. They told me they'd open an investigation and have their supervisor call me back within 48 hours. It's been over 48 hours. No call from a supervisor. No refund. Nothing. I had to book a room over an hour away and pay for 2 rooms. Never book with Extended Stay America ever! Awful employees, awful customer service, awful everything.
Jamie
Bodde her 2 netter i oktober 2024