Hoteller i Pine Brook

"We stayed at this hotel for 6 nights and discovered bed bugs on night 4. We have photos as proof. Despite this, staff initially dismissed our concerns and only moved us to a new room after we insisted. They later steamed our belongings, but only after repeated requests. Because of this incident, one of us missed an important professional concert opportunity, which was a major reason for visiting. This was extremely disappointing and had real career consequences. The hotel staff told us they could only refund two nights because the reservation was made through Hotels.com. We confirmed directly with Hotels.com and with a hotel industry professional that this is not true. The hotel lied to us. Even after acknowledging photo evidence of bed bugs, they refused to take responsibility for the full stay. The situation caused significant stress, worry about bringing bed bugs home (which can cost thousands to eliminate), and major disruption to our trip. We are now dealing with steam-cleaning and freezing luggage to avoid contamination. A hotel should never: • deny evidence of bed bugs • mislead guests about refund rights • do the bare minimum only after pressure We are requesting a full refund, as we did not receive the service we paid for, and the stay was significantly impacted. Avoid this hotel. Not only because of bedbugs, but because of how poorly they handled the situation."

"Good value for money. Kids loved the Pool."

"Veldig bra hotell i veldig attraktivt strøk. Ganske dyrt, men bra fasiliteter - fra hotellets restauranter og roof bar til den hjelpsomme bellboy David som alltid sto til tjeneste. "

"Bra hotell. Kjekk plassering. Meget dårlig personal og service på restauranten. Og dårligste frokosten jeg har opplevd. Og jeg reiser 70-80 døgn i året. "

"Had a good stay, standard as expected. Staff was friendly and service minded. "

"Very nice hotel and friendly people all over, breakfast buffet is very good."

"Bra opphold! Supert tilbud med shuttlebuss til togstasjonen. Rene rom og hyggelig personale. Frokosten var ikke den beste"