UNACCEPTABLE SAFTEY CONCERNS! DO NOT RECOMMEND!
WE felt so unsafe at this hotel that we refused to stay, and to make matters worse, we were denied a refund!
Upon arriving, we were shocked by the condition of the surrounding area and the lack of security at this property. The area appeared dirty, poorly maintained, and had people hanging around who made us extremely uncomfortable.
What concerned us most was that the hotel had two entrances, including one facing an outside river area that appeared accessible to anyone. We felt this entrance was not adequately secured and could potentially allow someone to force their way into the building.
As travelers, our personal safety is not negotiable. We did not feel comfortable staying at this property and decided to leave rather than risk our safety.
Despite these concerns we were not given a refund through Expedia. it is absolutely unacceptable to expect guests to stay somewhere they genuinely feel unsafe or lose their money.
We paid for a hotel room expecting a reasonably safe and comfortable environment. Instead we were left feeling uneasy disappointed and financially penalized for choosing our safety.
My advise: Think twice before booking this property, especially if safety and security are important to you. We would NEVER book here again!
One star is more than this experience deserves.