Thank you for the kind words about our staff, I will make sure everyone involved gets to see your comments. Unfortunately, Hilton Garden Inn’s do not include a complimentary breakfast at any of our locations, I will do some investigating to make sure Expedia isn’t providing incorrect information on their website. Thank you again and we hope to see you soon.

Thank you so much your kind words and taking the time to let us know about your experience.

Thank you for your whole-hearted recommendation, we look forward to seeing you again when you next visit Surprise.

Sorry for the inconvenience, of the issues that you had while checking in. hopefully if you are back in the area you will give us a second chance to make it right.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your feedback

Thank you for your feedback due to the time of year with Spring Training and also Spring Break everything around this area was expensive.

Thank you for your feedback.

Thank you for the feedback

Thank you for your feedback

Thank you for your feedback.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for taking the time to score your stay, and regret that we were unable to meet your expectations, as you gave us one of our lowest scores this year. We noticed that you did not include any comments as to how we failed in our service, after all, the whole point of these surveys is to help us improve. If you have a few moments, please let us know what we did wrong and how we can do it better next time.

Thank you for taking the time to score your stay, and regret that we were unable to meet your expectations, as you gave us one of our lowest scores this year. We noticed that you did not include any comments as to how we failed in our service, after all, the whole point of these surveys is to help us improve. If you have a few moments, please let us know what we did wrong and how we can do it better next time.

Thank you for your comments and I regret that you were unhappy with you stay due to your check -in experience. After doing some investigation and talking to my Assistant Manager who was here at the time and familiar with the situation, I fail to see how this was the hotel’s fault. I understand that you had made the reservation for the wrong dates and whilst we do all we can to help, we are unable to change reservations made through a third-party, online travel agent. I also understand that the wait time was around 30 minutes as we had to wait on Hotels.com to fax us the authorization to proceed with the date change.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and amazing staff! We are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and our amazing staff! We are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your input and comments all of which is true, but as I am sure you can appreciate, like your home, we are at the mercy of the electric power provider, as this was not an issue with the hotels equipment and effected over 3,000 homes. I regret that something that was so out of our control reflected poorly on my hotel. You mentioned that there was no hot breakfast? We were providing complimentary continental breakfast and your choice of cooked to order omelets and we were offering complimentary hot breakfast at our sister hotel next door, were you not offered those options?

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you for your wonderful review. We take pride in our property and are happy that you enjoyed your stay. We hope to see you again.

Thank you so much for your wonderful review. We hope to see you again soon at HGI Surprise.

Thank you so much for your awesome review. Thank you for choosing to stay at HGI Surprise and we look forward to seeing you again.

Thank you for your stay! We hope to see you again soon!

Thank you so much for your awesome review. Thank you for choosing to stay at HGI Surprise and we look forward to seeing you again.

Thank you for your kind remarks about our staff and our property. We hope to welcome you back in the future!