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Anmeldelser av Hilton Garden Inn Phoenix Downtown

3 out of 5
Hilton Garden Inn Phoenix Downtown
15 E Monroe St, Phoenix, AZ

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 456 av totalt 759 anmeldelser." "
Rangering på 8 − Bra. 182 av totalt 759 anmeldelser." "
Rangering på 6 − Grei. 71 av totalt 759 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 759 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 759 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Oslo og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt og flott bygning
Romslig rom. Bodde i 8. etasje, sjenerende trafikkstøy, trikk og buss spes. på grunn av tynne eldre vinduer. Frokost bra, 15 $i overkant. Bra trimrom. Dyr parkering 29$-valet ordning. Ble anbefalt garasjehus like ved, halv pris og like bra.

6/10 – Grei

Kaz

Forretningsreisende, Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Nice, comfortable hotel with NO parking availability for guests is horrible !
Bodde her 1 natt i mai 2024

6/10 – Grei

LaTrisha

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My biggest issue was parking. They offer valet to everyone. On the day I checked in there was a baseball game and they allowed the fans to pay for valet and we were told to park a block away for $15. Why not have the valet exclusive to customers of the hotel and tell everyone else to park a block away? I choose hotels that offer valet so I don’t have to look for parking and carry luggage! Annoyed!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

David

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Johanna

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mai 2024

6/10 – Grei

shane

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
The Property advertises its rooftop bar as an amenity, but as a hotel guest I was denied entry because they "honor reservations first". There were not only many open tables but tons of space around the bar perimeter. The staff was very rude and dismissive. Not the level of service or courtesy I have come to expect from Hilton properties.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Barbra og Tucson

Reiste med partner, Forretningsreisende
Likte ikke: Renhold og personale og service
Endless homeless people sleeping at the entrance of the hotel. Unable to find the valet person to get our car numerous times. Dirty dirty rooms and check in was as slow as molasses with only one person checking people in. Horrible
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Philip og lake havasu

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would definitely come back. Nice chill place to stay
Bodde her 1 natt i april 2024

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is lovely! The inside is very elegant. The bedrooms were nice and clean. We didn’t have any noise issues. The rooftop bar was decent. The area around it is much to be desired. Being downtown, there are a lot of homeless, parking without the valet is difficult.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Teri

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was very nice and the valet and front desk staff were very helpful
Bodde her 1 natt i april 2024

8/10 – Bra

LuAnne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was fantastic with the exception of morning housekeeping. They attempted to enter our room without knocking well before check out time.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Tara

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Property was in the perfect location for us to walk to dinner and to a show at the Footprint Center and to a Diamondbacks game. It was very clean and well-appointed.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Alejandro og fountain valley

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient and easy to walk around
Bodde her 1 natt i april 2024

10/10 – Utmerket

LISA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Vanessa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was very clean, rooms were very large and comfortable. Parking was a nightmare
Bodde her 2 netter i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

10/10 – Utmerket

Cynthia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All was good
Bodde her 3 netter i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

10/10 – Utmerket

Tami

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

8/10 – Bra

Roselynn

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A good location downtown with several convenient places to eat. Very quiet Sunday morning.
Bodde her 2 netter i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

2/10 – Forferdelig

Bhairavi

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No bell boy No cart to transport the luggage Lobby dirty looking , used plastic cups on lobby tables moone picks it up, no pool Beds and pillows really uncomfortable

10/10 – Utmerket

Bertha A.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked the surrounding of the hotel. Breakfast was good too.
Bodde her 1 natt i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

4/10 – Dårlig

Andrew

Bodde her 1 natt i mars 2024

6/10 – Grei

Noemi

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Gregoria

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Mariah og Montclair

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The parking needs to be fixed
Bodde her 1 natt i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

10/10 – Utmerket

ALEXANDER

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

8/10 – Bra

Irene

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The hotel itself is gorgeous and very clean but some of the staff were VERY rude.
Bodde her 1 natt i februar 2024
Svar fra Front Office den 3. mars 2024
Thank you for taking the time to share your feedback with us! I'm glad to hear you enjoyed your stay.

10/10 – Utmerket

Khiet

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Office den 3. mars 2024
Thank you for taking the time to share your feedback with us! I'm glad to hear you enjoyed your stay.

10/10 – Utmerket

rituparna og Queens

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent facility, we enjoyed our stay and would love to come back again.
Bodde her 1 natt i februar 2024
Svar fra Front Office den 3. mars 2024
Thank you for taking the time to share your feedback with us! I'm glad to hear you enjoyed your stay.

8/10 – Bra

Hugh

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Well situated and excellent room
Bodde her 1 natt i januar 2024
Svar fra Front Office den 23. feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back.

10/10 – Utmerket

Chris

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in historic building
Nice downtown hotel in an old bank building. Because it was originally built as a bank it has a funky layout which we thought was neat. We enjoyed the rooftop bar, although keep in mind that they charge an automatic service charge. Front desk staff was super friendly. No shuttle to the airport, but Uber wasn't bad. Overall, a pleasant stay. Oh, and rooms were big! Bathroom was also quite nice. Light rail is a bit noisy outside, but not unbearable. I'd definitely stay again.
Bodde her 1 natt i februar 2024
Svar fra Front Office den 23. feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back.

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfectly located,clean, great staff
Bodde her 1 natt i februar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

8/10 – Bra

Maritza og Plantation

Bodde her 2 netter i februar 2024
Svar fra Front Office den 1. apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any team member know.

10/10 – Utmerket

Glennisha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really have no complaints. I just didn’t know there was a club near that I’d hear at night. It wasn’t a big deal and not the hotel’s fault. The staff was extremely friendly and accommodating. Overall I had a nice stay.
Bodde her 2 netter i januar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

6/10 – Grei

Alex

Forretningsreisende
Likte: Renhold og personale og service
The staff was helpful. The hotel is dated, and the gym is very limited and the upstairs bar adds gratuity to your tab without warning. I still wasn't refunded my deposit.
Bodde her 4 netter i januar 2024
Svar fra Front Desk den 8. feb. 2024
Hi Alex,Thank you for taking the time to get in touch. I’m sorry to hear that your experience with not as positive as it should have been. We want all guests to feel welcomed and appreciated, and we’re sorry that this didn’t happen for you. Please feel free to reach our via phone (602) 343-0006 so we can correct the deposit issue.

8/10 – Bra

Navneet

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

8/10 – Bra

Yuryi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Building on the outside looks small and not great by was clean and nice inside.
Bodde her 3 netter i januar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

??

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice service
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

Colby

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 9. jan. 2024
Thank you for taking the to share your feedback regarding your most recent stay with us. We are happy to hear that you had a great stay.

10/10 – Utmerket

Liesbeth

Reiste med familie
Very close to the Footprint center (7 minute walk). Clean, spacious hotel room and bathroom.
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

2/10 – Forferdelig

Gilbert

Bodde her 1 natt i desember 2023

10/10 – Utmerket

SIUBUN

Bodde her 3 netter i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are fantastic and so kind and helpful!
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

William og New Braunfels

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

8/10 – Bra

Faye

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location
Perfect location, good food, very clean. Just need an update on the mattress and pillows.
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

Savannah

Bodde her 1 natt i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

4/10 – Dårlig

William

Bodde her 1 natt i desember 2023
Svar fra Front Desk den 8. feb. 2024
Hi William,Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t good. We want all guests to feel welcomed and appreciated, and we’re sorry that this didn’t happen for you. We hope to see you back in the future!

10/10 – Utmerket

Trish

Great one night stay
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 8. feb. 2024
Thank you so much for taking the time to share your review with us! Everyone here at Hilton Garden Inn Phoenix Downtown loves to know that our guests enjoy what we do for them. We’re glad that you loved our hotel and roof top bar. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you soon.

10/10 – Utmerket

Derek

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The stench
Svar fra Front Office den 23. feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back.

10/10 – Utmerket

Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

6/10 – Grei

Rosio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I like the stay don’t see why we have to pay 40 dollars a day to valet our car to stay there it should be complimentary
Bodde her 2 netter i november 2023
Svar fra Front Office den 3. des. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.