4/10 – Dårlig
Verifisert reisende
19. okt. 2018
Likte ikke: Personale og service
Nice first impression, then not so good.
This hotel has a lot going for it. Everything feels new and fresh, rooms are big with comfy beds, location is nice, TV is larger than usual, most of the staff are very friendly and at $25 per night with breakfast included it seemed to be a good deal aswell. However, during my 2 week stay, a few negative became apparent:
* There's something strange with the wifi that makes Netflix think it's run through an illegal proxy and then refuses to stream. Also the TV signals are really bad, so the only way to enjoy entertainment on the TV is to connect a computer and watch offline content.
* Water in the shower never gets hot. On some days it's so cold that I actually had to skip shower.
* Even if booking room for 2 persons you might get charged for bringing guest to the room. This depends on who works in the reception at the time you bring a guest. It seemed very irregular so I asked for a receipt and the staff refused to make one. I was also refused to talk to a supervisor. When I said that I refuse to pay if he couldn't produce a receipt, then I was refused to bring the guest to my room. At this point I didn't want to argue any more so I just paid. The combination of unexpected costs and refusal of staff to produce a receipt when demanding money from guest just seem very unprofessional and gives you an uneasy feeling.
Verifisert reisende
Bodde her 14 netter i oktober 2018
