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Anmeldelser av Sonder The Heid

3.5 out of 5
Sonder The Heid
325 North 13th Street, Philadelphia, PA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 179 av totalt 311 anmeldelser." "
Rangering på 8 − Bra. 60 av totalt 311 anmeldelser." "
Rangering på 6 − Grei. 27 av totalt 311 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 311 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 311 anmeldelser." "

9,0/10

Renhold

7,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

PHI

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Honestly, we'd stay here again. Great studio to stay in. Clean, comfortable, and we appreciated the fully functional and equipped laundry and kitchen. The convenience of luggage storage is amazing and the view on the top floor is really nice. 10/10 great location, easy to navigate to bus or septa.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Adam

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The building was well kept. Common area above looked great. Rooftop had great views of the city. The room I stayed in was big, it had all the setup of a studio, including dryers, which was a welcome surprise. Location is easy to walk to. Able to get to anywhere I need to with no issue. Would definitely recommend this building and company
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Samansela

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The apartment was really nice but the noise from a/c unit I think was loud. The staff was very friendly and professional. They provided go information to tour the city. Thank you
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Marius og Sinagpore

Likte: Renhold og overnattingsstedets bygg og tilstand
Excellent!
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Kelly

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I would definitely stay at the Sonder again. Basically everything we might need was provided (pots, pans, clothing detergent, extra towels and washcloths, dish soap). All members of the staff were pleasant.
Bodde her 4 netter i mai 2024

2/10 – Forferdelig

William

Forretningsreisende, Reiste med en gruppe
No hot water. The tv didn’t work. The couch cushion had a big hole in it.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Seiya

Bodde her 2 netter i april 2024

10/10 – Utmerket

Irene

Likte: Renhold og overnattingsstedets bygg og tilstand
This was a great place to stay with a great price. I really enjoyed the property and the amenities.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Kari og Huntingdon

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Loved the stay & the property itself, location could’ve been better as there was multiple homeless sleeping/sitting directly outside the door & on the rest of the block. also there was trash all along the street/sidewalks and minimal parking. If you’re super concerned about safety this location probably isn’t the best, but if you know what to expect while staying in philly this is a great stay.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Amanda

Likte: Renhold og overnattingsstedets bygg og tilstand
My daughter and I stayed here 3 nights and we did not want to leave. So comfortable. It definitely felt like your own apartment. Loved having the dishwasher and in room laundry facilities. Walked from our room all over the city during daytime and later nighttime hours. We felt completely safe. We would definetely recommend staying here and I would love to stay at another Sonder property after our first experience staying at the Heid.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Thomas

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful loft apartment aesthetic, convenient location, great amenities
Bodde her 4 netter i april 2024

2/10 – Forferdelig

Ahmad

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Sonder den 19. apr. 2024
Hi Ahmad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 – Utmerket

Remond

Reiste med partner, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This place is beautiful and in the heart of everything. Perfect spot
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Martin

Likte: Renhold og overnattingsstedets bygg og tilstand
Great clean apartment. We enjoyed it very much
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Alex

Likte: Renhold og overnattingsstedets bygg og tilstand
The bed was to close to the floor.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Stephane

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Near the convention center
Bodde her 7 netter i mars 2024

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Very nice
Comfortable well protected clean… only thing is parking other than that I will be back to stay
Bodde her 3 netter i februar 2024

8/10 – Bra

Charles

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall it is a nice place to stay when visiting Philadelphia. A little inconvenient to have to use the service elevator for all 4 days of the visit since the main elevator was in need of repair. Parking is what it is, but be nice if the place partnered with a garage for a flat rate and safer environment when parking at night. Units are great! Nothing fancy, but comfortable and clean. Only suggestion, add ceiling fans to the bedrooms for better air circulation.
Bodde her 3 netter i februar 2024

6/10 – Grei

Vernell

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The bathroom sink was clogged and the toilet I had to use a plunger 😡 The kitchen sink had low drainage also!!!😡 Plumbing sucks literally! But I will say The apartment/studio is updated clean and modern. I requested more towels I got no response And the main elevator was out of order
Bodde her 2 netter i februar 2024
Svar fra Sonder den 7. mars 2024
Hi Vernell, your honest feedback is important to us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues you encountered with the plumbing and the lack of response regarding your towel request. Ensuring that our guests have a comfortable and hassle-free stay is of utmost importance to us. Had we known, our team would've been happy to fix the clogs. You can always reach us through our app, call, text, or email 24/7 for help during your stay. We hope to have the opportunity to make it up to you if you choose to stay with us again.

10/10 – Utmerket

Sharetta

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Dominic

Reiste med familie
Likte: Renhold og romkomfort
Definitely stay here
Everything was excellent no complaints
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Kpelyn

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great stay love the Sonder the Heid such a beautiful furniture luxury apartment

10/10 – Utmerket

Sean

Likte: Renhold og romkomfort
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Teome

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I liked everything
Bodde her 3 netter i januar 2024

8/10 – Bra

Jhanea

Forretningsreisende, Reiste med familie
Likte: Renhold
Decent stay
Overall it was an okay stay. I appreciated the complimentary air plugs because we could hear the adjacent neighbors during our whole stay (I don’t think they ever turned their TV off). Although the heat in the bedroom worked well it was hard to keep the room warm because the draft from the window/brick wall made one side of the bed very cold (drapery could help with that) and without an area rug the concrete floor was freezing. The bed wasn’t very comfortable, the pillows were thin and the bed linens didn’t fit the mattress - and if we didn’t stay for 4 nights this would’ve been less of an issue. We chose this option because of the kitchen and in-unit laundry as we were traveling with our 19 month old, and it was in walking distance to the events we were attending for the weekend. Definitely appreciated that there was always someone at the first floor desk.
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Na'

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was a 10/10 I will be coming back soon
Bodde her 4 netter i januar 2024

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold
Likte ikke: Romkomfort
I didn’t stay as I felt uncomfortable at the hotel. I didn’t feel safe so I left. I’d like a full refund as I didn’t stay at all.
Bodde her 2 netter i januar 2024
Svar fra Sonder den 8. feb. 2024
Your feedback is important to us. Safety and security are some of our top priorities, and we apologize for any issues you may have encountered. We'd like to hear more about what we could have done better. Please reach out to our support team at any time. We hope to speak with you soon.

10/10 – Utmerket

Najah

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Shenika

Bodde her 4 netter i januar 2024

8/10 – Bra

Ameena Sherie

Likte: Renhold
I had a very pleasant stay at this location. Original room I was booked in had leaks but, notified staff and they moved me right away to another room. Overall property. Very nice people very attentive.
Bodde her 5 netter i januar 2024

10/10 – Utmerket

Kpelyn og Charlotte

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024

10/10 – Utmerket

Patrick

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Loved the property. Nicely furnished with large old factory windows and a lovely view. The kitchen and bathroom were well-appointed. Nice products in the bathroom. Everything you could need- washer/dryer, etc. I would definitely stay here again.
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Forrest

Reiste med familie og små barn
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
This place was surprisingly impressive. I highly recommend this place for a family to stay. The loft vibe was dope. We were a family of 6, and had lots of space in the two bedroom.

10/10 – Utmerket

Danilo

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Sonder the Heid is awesome. The place is extremely clean and has full equiped modern facilities. The kitchen has all you need and even more. Very cozy bedroom and perfect bathroom. Our room even had a Record player to complete the experience and the hype vibe. A must stay,
Bodde her 6 netter i desember 2023

8/10 – Bra

ChiHyung og Norton

Forretningsreisende, Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Apartment was great, in a great location, sufficiently equipped. BUT it had been advertised as "deluxe" with a king bed, but we got a queen bed at best. The apartment reeked of weed and it took us 2 days of venting to get rid of the worst smell. Floor was quite dirty and sticky all around. Fitted bed sheet did not fit the mattress and was left covering only half of the bed. Overall, it was enjoyable. One word about parking: there seems to be lots of free parking a few blocks down (away from city center), the trick is to find the right time frame and be willing to walk a bit back.
Bodde her 4 netter i desember 2023

10/10 – Utmerket

Ana

Bodde her 10 netter i desember 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Excellent. Highly recommend
Excellent. Easy access. Within walking distance to most things in the city
Bodde her 3 netter i desember 2023

6/10 – Grei

Miracle

Reiste med familie
Likte ikke: Fasiliteter
The hotel was really cute. Loved all the windows and views but the second bedroom really seemed like an afterthought and the bed was not nearly as comfortable. 2 of the 5 nights of our stay we had incredibley noisy neighbors. The first night I went over myself and the second night (it was different people) is was clearly a party and although before the quiet hours I could not longer take the screaming coming from next door so I went down to security and they dealt with it. There was 10 people in that room and it was so loud I couldn’t hear the tv.
Bodde her 5 netter i desember 2023
Svar fra Sonder den 9. jan. 2024
Hi Miracle, we're glad you enjoyed the overall aesthetics and views of our hotel. However, we're truly sorry for the inconvenience caused by the discomfort in the second bedroom and the disturbance from noisy neighbors during your stay. Your feedback is crucial, and we're working on measures to ensure a more peaceful environment for all guests. We appreciate your patience and hope for another chance to provide a better experience.

6/10 – Grei

Elizabeth

Forretningsreisende
Likte: Renhold
Likte ikke: Romkomfort
Uncomfortable mattress
Really cool place close to downtown - clean, safe, and quiet. Unfortunately the mattress was pretty uncomfortable, so I didn’t sleep great. Otherwise it would have been 5 stars!
Bodde her 7 netter i desember 2023

2/10 – Forferdelig

Monique

Bodde her 1 natt i desember 2023
Svar fra Sonder den 9. jan. 2024
Hi Monique, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 – Dårlig

Jonathan

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023
Svar fra Sonder den 9. jan. 2024
Hi Jonathan, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

6/10 – Grei

Dmitriy

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra Sonder den 9. jan. 2024
Hi Dmitriy, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 – Dårlig

Reagan

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bed frame broken, pull out couch broken, mold on shower head
Bodde her 3 netter i november 2023
Svar fra Sonder den 8. des. 2023
Hi Reagan, thank you for your honest feedback. We're incredibly sorry for the broken furniture and shower head. We'll review this space with our team to ensure these issues are fixed. We hope to have the opportunity to host you again and show you a better experience.

10/10 – Utmerket

Michael

Bodde her 3 netter i november 2023

10/10 – Utmerket

Josephine C.

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Love that there is staff at the front entrance, staff is polite and helpful.
Bodde her 4 netter i november 2023

6/10 – Grei

Delphine

Bodde her 4 netter i november 2023
Svar fra Sonder den 8. des. 2023
Hi Delphine, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 – Utmerket

Brian

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
I had a good stay at this property. However, it could have been horrendous. The walls seem to be paper thin and the potential for a very noisy stay is real. I was curious as to why they placed ear plugs beside the bed, until I realized that I could hear every creak and cough from the units around me. Could use some more art on the walls.
Bodde her 4 netter i november 2023

2/10 – Forferdelig

michael

Likte ikke: Fasiliteter
Bodde her 4 netter i november 2023
Svar fra Sonder den 8. des. 2023
Hi Michael, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 – Grei

Ahmed

Forretningsreisende
Bodde her 6 netter i november 2023
Svar fra Sonder den 8. des. 2023
Hi Ahmed, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 – Utmerket

Navid

Bodde her 4 netter i november 2023