Rom – deluxe, 1 kingsize-seng | Safe på rommet, skrivebord, blendingsgardiner og strykejern/-brett
Sjekk tilgjengelighet

Anmeldelser av Novotel Swan Valley Vines Resort

4 out of 5
Novotel Swan Valley Vines Resort
Verdelho Drive, The Vines, WA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 407 av totalt 929 anmeldelser." "
Rangering på 8 − Bra. 336 av totalt 929 anmeldelser." "
Rangering på 6 − Grei. 125 av totalt 929 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 929 anmeldelser." "
Rangering på 2 − Forferdelig. 14 av totalt 929 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Ayesha

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast, pools and mini golf were great. Room was nice too. Some staff were not friendly like at checkin, the cafe and mini golf.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jorja-Lee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely amazing stay for our wedding night the employees were lovely and facilities and room were lovely
Bodde her 2 netter i april 2024

10/10 – Utmerket

Debbie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Second visit to The Vines. Absolutely love this place as a 50 something woman travelling alone, it was perfect x
Bodde her 1 natt i april 2024

8/10 – Bra

Alexia

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Hotel surroundings are beautiful, parking is plentiful but hotel requires a little bit of upgrade especially in its pool area. Rooms are okay but very basic. It would be nice if help is provided to transport luggage to room (we had plenty of luggage and two young children and had to do it all by ourselves after a very long flight).
Bodde her 5 netter i mars 2024

8/10 – Bra

matthew

Bodde her 1 natt i mars 2024

8/10 – Bra

Marian

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Only stayed one night but nice stay lovely facilities unfortunately 40 degrees so too hot to use swimming pool and mini golf.
Bodde her 1 natt i februar 2024

8/10 – Bra

Tanya

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
the unit was spacious and well appointed, lovely grounds. no wifi, slow service at front reception
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Tegan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Michael

Reiste med partner
Bodde her 2 netter i januar 2024

6/10 – Grei

Sacha

Reiste med familie
Likte: Personale og service
Bodde her 3 netter i januar 2024

10/10 – Utmerket

David

Bodde her 1 natt i januar 2024

6/10 – Grei

Tracey

Likte: Personale og service
Tired
We’ve stayed here lots of times. It’s starting to look very tired
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Melissa

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Gareth

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Connicay

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were spacious, clean, and modern with confortable beds and pillows. The staff were attentive and accommodating and the food was delicuous.
Bodde her 3 netter i desember 2023

4/10 – Dårlig

crystal

Likte: Renhold
Likte ikke: Personale og service
My friends bought me a birthday cake and i rang the reception requested for their staff to bring a knife, plates and forks to our room. The replied was adamant. I will need to go down to the cafe and bring it up myself. I asked shouldnt your staff bring the utensils up. The reception said i will transfer your call to the cafe but when i asked will they bring it up and his replied was im not sure. This is not room service. It is self service. As usual, the phone rang out. I have no choice but to went downstair to get the utensils for my birthday cake. Evening was the same where i was trying to order a food room service and the scan code was not working at all. I rang the reception to ask for assistance but was abruptly transfer to the cafe which dont even pick up their phone. I have no choice but to bring both of my kids 4 and 8 years old down to the cafe for dinner. The queue was long, i have waited 15 mins to order plus food waiting time was 40 mins. I will never come back again
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Tracey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was beautiful and green, as it is part of a golf course. Kangaroos next to the rooms, really lovely to open the curtains and there they are. Staff very friendly and helpful. Would stay there again.
Bodde her 2 netter i desember 2023
Svar fra Enya Barbic den 15. des. 2023
Hi Tracey,Thank you so much for your lovely feedback.Looking forward to welcoming you back soon.

10/10 – Utmerket

Jonie Parra

Bodde her 1 natt i desember 2023
Svar fra Enya B den 13. des. 2023
Thank you for 5-star reviews,

6/10 – Grei

Mark

Reiste med en gruppe
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pleasant stay. Quiet nice location
Bodde her 1 natt i desember 2023

10/10 – Utmerket

lara

Bodde her 1 natt i november 2023

6/10 – Grei

Nicole

Bodde her 1 natt i november 2023

8/10 – Bra

Keith

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The staff. We were really impressed by the friendliness of staff. We treated nice by everyone, from the groundsmen to the wait staff. Really impressed.
Bodde her 2 netter i november 2023
Svar fra Enya Barbic den 4. des. 2023
Hi Keith,Thank you for your great feedback. I will share your review with our friendly team.Looking forward to welcoming you back.Warm Regards

10/10 – Utmerket

Jack

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Peaceful
Bodde her 2 netter i november 2023
Svar fra Enya Barbic den 23. nov. 2023
Thank you for the 5-star review.Looking forward to seeing you again.

8/10 – Bra

Dy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Getawsy
Nice get away for a couple of days to catch up with friends boys played golf girls swam and relaxed and all shared lovely meals at night
Bodde her 2 netter i november 2023
Svar fra Enya Barbic den 23. nov. 2023
Thank you for the lovely feedback.Looking forward to welcoming you back soon.Warm Regards

10/10 – Utmerket

Clint

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The vines getaway
Great service so relaxing
Bodde her 1 natt i november 2023
Svar fra E den 5. nov. 2023
Dear Clint, We are pleased to hear that you had a relaxing stay. Hope to see you again in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

Jane

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent. Would visit again
Bodde her 2 netter i oktober 2023
Svar fra Enya Barbic den 2. nov. 2023
Dear Jane,Thank you so much for your time spent to review your stay at the Novotel Swan Valley Vines Resort. Looking forward to welcoming you very soon.Warm Regards

6/10 – Grei

Suzanne

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Property was very large. Due to late check in we got lost. Extremely cold.
Bodde her 1 natt i oktober 2023
Svar fra E den 5. nov. 2023
Dear Suzanne, We are sorry to hear that you had some issues surrounding finding your way around the resort. Please know that we have a 24 hour reception that you can contact at anytime and they will be able to assist you getting instructions around the resort. We hope to welcome you back in the near future. Kind regards, Edith Smyth Assistant Manager

10/10 – Utmerket

Craig

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Enya B den 2. nov. 2023
Dear CaigThank you for your lovely comments.We look forward to seeing you again.Warm regards

6/10 – Grei

Declan

Likte ikke: Personale og service
Bodde her 1 natt i oktober 2023
Svar fra Enya B den 2. nov. 2023
Dear Declan,Thank you for your lovely comments.We look forward to seeing you again.Warm regards

10/10 – Utmerket

Ben

Bodde her 1 natt i oktober 2023
Svar fra Enya Barbic den 23. nov. 2023
Thank you for 5star review.

10/10 – Utmerket

Shaun

Reiste med partner
Perfect place for a couple or a family. There is so much to do in the resort and in surrounding area.
Bodde her 1 natt i oktober 2023
Svar fra Enya B den 2. nov. 2023
Dear Shaun,Thank you for your feedback. We look forward to seeing you again.Warm regards

10/10 – Utmerket

Tracey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Enya Barbic den 2. nov. 2023
Dear Tracey,Thank you for your feedback. We look forward to seeing you again.Warm regards

2/10 – Forferdelig

Allison

Bodde her 1 natt i oktober 2023
Svar fra Enya Barbic den 23. nov. 2023
Thank you for choosing to stay with us.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.Warm Regards

8/10 – Bra

Brett

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Enya Barbic den 2. nov. 2023
Dear Brett,Thank you for your feedback.Should you wish to discuss this issue in more detail, please feel free to email me at. fom@novotelvines.com.au.

8/10 – Bra

Kentaro

Bodde her 1 natt i oktober 2023
Svar fra Enya Barbic den 23. nov. 2023
Thank you for the feedback.

8/10 – Bra

Sarah Ann

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The setting is just lovely.Staff are very welcoming.Accommodation suitable for all ages.Loved my stay.
Bodde her 5 netter i oktober 2023
Svar fra Enya Barbic den 21. okt. 2023
Hi Sarah,We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.Warm Regards

8/10 – Bra

Tania

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i oktober 2023
Svar fra Enya B den 21. okt. 2023
We very much appreciate your comments regarding your stay at The Novotel Swan Vally Vines Resort and always look forward to welcoming back our valued guests.

10/10 – Utmerket

Johnny

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Other than the roundabout which i had to drive to park nearer to my room when checking in, there is practically nothing to complain. excellent room, staff was very friendly and overall would stay here again when next in swan valley
Bodde her 1 natt i oktober 2023
Svar fra E den 9. okt. 2023
Dear Johnny, We hope that we will be welcoming you back to the resort in the near future. We appreciate hearing all feedback and I will be sharing this with our team. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

shayne

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were beautiful. They were friendly and helpful especially the spa ladies.
Bodde her 2 netter i september 2023
Svar fra E den 9. okt. 2023
Dear Shayne, Thank you for your kind words, I will be sure to pass this onto the staff as I know they pride themselves on providing the highest quality service to all guests. We hope to welcome you back to the resort in the near future

8/10 – Bra

Sara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoy our stay again at the Resort.
Bodde her 2 netter i september 2023
Svar fra E den 30. sep. 2023
Dear Sara, Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

Sara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay at the Vine Resort was just what was needed to relax and recharge. The staff were friendly and the food was delicious. Beautiful grounds and comfortable bed. Look forward to out next visit soon.
Bodde her 1 natt i september 2023
Svar fra E den 30. sep. 2023
Dear Sara , Thank you for your kind words and rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

8/10 – Bra

Andrew

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra E den 30. sep. 2023
Dear Andrew, Thank you for your rating of the Novotel Swan Valley Vines Resort. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

6/10 – Grei

Andrew

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra E den 18. sep. 2023
Dear Andrew, Thank you for your rating regarding your recent stay at the Novotel Swan Valley Vines Resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

4/10 – Dårlig

Sam

Forretningsreisende, Reiste med en gruppe
Charged for using the minibar without a phone call or email, never called back when I disputed the charge.. quite poor from management Overall OK, breakfast is very overpriced, Nice surroundings but rooms are very standard,
Svar fra E den 18. sep. 2023
Dear Sam, Thank you for your review, I believe that you have spoken to the team directly regarding your minibar, our staff have refunded the disputed Minibar and emailed you directly. If there are any further issues, please do not hesitate to contact myself directly at the resort. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

Marcus

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very quiet and beautiful location with excellent facilities and very helpful staff
Bodde her 3 netter i august 2023
Svar fra E den 24. aug. 2023
Dear Marcus. Thank you for your kind words regarding your recent stay at the Novotel Swan Valley Vines Resort. We hope to welcome you back in the near future. Kind regards, Novotel Swan Valley Vines Resort

10/10 – Utmerket

renato og Lake Coogee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were spacious and clean. all the switches and plugs were in the correct places to charge the devices and control the lights. The shower was roomy and clean, you got a choice of two shower heads to choose big overhead type and handheld. The staff are very friendly and helpful. we were disappointed the Restuarant was not open. highly recommend to stay even if you're not a Golfer like us
Bodde her 2 netter i august 2023
Svar fra E den 24. aug. 2023
Dear Renato, Thank you for all your feedback regarding your stay at the Novotel Swan Valley Vines Resort. I will pass this feedback to the department heads to share with their team. We hope to welcome you back to the resort in the near future. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

Anthony

Bodde her 1 natt i august 2023
Svar fra E den 15. aug. 2023
Thank you Anthony for your 10 out of 10 rating. We hope to welcome you back to the resort in the near future. Kind regards,Edith SmythAssistant ManagerNovotel Vines Resort

6/10 – Grei

Chris

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
I liked the walkability of the resort and the wildlife on the resort. Check-in was busy with wedding guests and a long drive to the room again. Parking at the unit was not enough. Room was disappointing, Paid $445 but felt like a $200 room. Curtains had holes in, towels had holes in and was hard, both pillows was dirty. Not even a complimentary water? Restaurants closed early and no room service was available after 20h00. Spa bath wasn't clean and guest toilet had pee drip marks on the floor. Utterly disappointing and will never see me again.
Bodde her 1 natt i august 2023
Svar fra E den 9. aug. 2023
Dear Chris, I am sorry to hear that you did not enjoy your stay with us. The housekeeping management team has been informed relating to your comments regarding the room. Our team pride themselves on the highest cleaning standards and therefore I am surprised regarding your review as all rooms are cleaned and also checked by the supervisor.I can see that nothing was reported as I can assure you that our team would have rectified any cleaning concerns straight away, with additional inspection from management. We do hope that you will return with us again, so that we can make your stay a memorable one for the right. reasons.Please do not hesitate to contact me if you would like any future bookings. Kind regards, Edith Smyth Assistant Manager Novotel Swan Valley Vines Resort

10/10 – Utmerket

Henry

Bodde her 2 netter i august 2023
Svar fra E den 8. aug. 2023
Dear Henry, Thank you for your rating of our resort. We hope to welcome you back to the hotel in the near future. Kind regards, Edith Smyth Novotel Swan Valley Vines Resort