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Anmeldelser av Novotel Perth Murray Street

3.5 out of 5
Novotel Perth Murray Street
388 Murray Street, Perth, WA

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 173 av totalt 314 anmeldelser." "
Rangering på 8 − Bra. 82 av totalt 314 anmeldelser." "
Rangering på 6 − Grei. 33 av totalt 314 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 314 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 314 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kaare

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i november 2023

4/10 – Dårlig

Atle

Likte ikke: Personale og service
Bodde her 1 natt i september 2023

10/10 – Utmerket

Veronica

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a great stay
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Evan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

10/10 – Utmerket

DAVID

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff very friendly good location and very clean hotel
Bodde her 2 netter i mai 2024

6/10 – Grei

LEE HUAT

Friendly staffs and more items available in the room.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Buddhipong

Bodde her 1 natt i april 2024

10/10 – Utmerket

Buddhipong

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location for shopping.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Fiona

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Flying in in the early hours of the morning was a little worries but no issues at all. It was clean, comfortable and convenient. Loved that I could top up water bottle with either still or sparkling water on way in or out.
Bodde her 2 netter i mars 2024

8/10 – Bra

Amanda

Likte: Personale og service og overnattingsstedets bygg og tilstand
Great location, pool, gym and sauna. Daily housekeeping was ok but left the bathroom a little unclean
Bodde her 5 netter i mars 2024

4/10 – Dårlig

Collette

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was extremely dusty, had a dark substance splattered on my door and marks all over the hotel room. I was given an interconnecting room meaning I could hear everything next door. As a single woman this wasn’t ideal knowing someone could open the door across from my bed. Anytime doors were opened it sounded like someone was entering my room. The lobby itself was nice and the hotel is in a central location. Keep in mind this hotel is across the road from a nightclub so you can hear music up till 5am (which was expected).
Bodde her 2 netter i mars 2024

8/10 – Bra

Helen

Reiste med familie
Likte: Renhold
We enjoyed our stay at Novotel Perth. However, it was extremely difficult to access other party members at their room because the room key (which operates the lift) would not allow access to other floors only the floor on which we were staying. We did ask for rooms near each other but we're given rooms on different floors and therefore could not help a member of our party who has mobility issues.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Maryanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good clean super spacious room
Bodde her 2 netter i mars 2024

6/10 – Grei

Omer og Rego Park

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very modern, quiet and excellent rooms with great customer service as well :) Thank you
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Chris

Bodde her 2 netter i februar 2024

6/10 – Grei

Tasha og Oxnard

Bodde her 4 netter i februar 2024

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2024

2/10 – Forferdelig

Mathew

Bodde her 2 netter i februar 2024

8/10 – Bra

Ian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy hotel to stay in..
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Teshima

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2024

8/10 – Bra

Caroline

Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Joshua

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I never had a booking for novotel! I never went because i had no booking. I have no idea why you are even sending me this crap. Rate my stay for something i never booked is ridiculous
Bodde her 1 natt i februar 2024

8/10 – Bra

Simon

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to rac arena was a big bonus
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Beau

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Jeremy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was nice and clean. It was well presented, and the staff were very smart and professional. The rooms were spacious and the views, for that part of the city were above average. King bed was clean and fresh with nice pillows. The small kitchenette provided coffee facilities with minibar and a lockable safe. In the cupboard there was a hairdryer ironing board and iron. The bathroom came with all the usuals, body wash, shampoo, hair conditioner, spare razor kit, shower cap handcream etc. I was a bit disappointed with the air conditioning. The room felt very warm even when said to 19°C, compared to the hotel Gully and main foyer areas. The pool was not that appealing as it was a bit cloudy. The valet parking is a bit costly at $50 when you can get free overnight parking across the road at CPP or $22/day. The old day breakfast price is a bit expensive as well. There is a small coffee shop right next door that offers ham and cheese, croissants, fresh coffee etc for a quarter of the price. Other than that, we thoroughly enjoyed the stay and would certainly go back.

10/10 – Utmerket

Ingrid

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Impeccable friendly and professional service.Staff went above and beyond. Clean room. Thank you
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Goran

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Novatel on Murray was excellent with respect of being new and close to high end shops. Resturant was flavoursome with ample selection to satisfy the pallet.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great city stay
Great location, friendly staff & really clean & well equipped gym
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Nok Yin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I recently stayed at Novotel Perth Murray Street, and I can confidently say it was an excellent experience. The hotel's location was convenient, the rooms were comfortable and well-appointed, and the staff provided exceptional service. I highly recommend this hotel for anyone visiting Perth.
Bodde her 1 natt i januar 2024

8/10 – Bra

Charlotte Bror

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lidt småt værelse, men ellers fint. God morgenmadsbuffet med stort blandet udvalg. Der kan være koldt i restauranten.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Steve

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place and location
Bodde her 13 netter i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Steve,Thank you for giving us a 5-star rating. We appreciate your business and look forward to your next stay with us at Novotel Perth Murray Street.Regards,Vinay MandavaHotel Manager

10/10 – Utmerket

Carly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location if attending events at RAC arena and shopping in town. Close to public transport. Would definitely stay again.
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 28. jan. 2024
Dear Carly,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

10/10 – Utmerket

Thai Son

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel. We are happy.
Bodde her 3 netter i januar 2024
Svar fra Hotel Manager den 28. jan. 2024
Dear Thai Son,Thank you for taking the time to share your feedback. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 – Grei

Lashawn

Bodde her 6 netter i januar 2024

8/10 – Bra

Carleen og Naples

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and very clean and presentable.
Bodde her 2 netter i januar 2024
Svar fra Hotel Manager den 28. jan. 2024
Dear Carleen,Thank you for sharing your experience. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

2/10 – Forferdelig

Michelle

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
. Unfortunately, my experience fell significantly short of expectations Check-In Experience: On the day of check-in, we encountered a delay of approximately half an hour before the bellman assisted with our luggage. The bellman appeared disengaged during the luggage transfer, offering no assistance or support throughout the process. Check-Out Experience: Despite providing advance notice and requesting luggage assistance during check-out, we were informed of a minimum half-hour wait. Upon the bellman's eventual arrival, he simply left the luggage cart at our room door, leaving us to handle the entire process independently. Overall Service Perception: The hotel did not appear overly busy, and staff members seemed relaxed. However, the lack of proactive service was evident, leaving guests to handle tasks traditionally managed by the hotel.
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 28. jan. 2024
Dear Michelle,We sincerely apologise for the inconvenience you faced during your stay. We regret the delay during check-in and the lack of prompt assistance during check-out. Your observations regarding our service have been noted, and we are actively addressing these issues with our team to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back with an enhanced level of service.Kind Regards,Vinay MandavaHotel Manager

10/10 – Utmerket

nick

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

10/10 – Utmerket

shunzo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i januar 2024
Svar fra Hotel Manager den 28. jan. 2024
Dear Shunzo,Thank you for your 5-star review! We can't wait to see you again at Novotel Perth Murray Street.Kind Regards,Vinay MandavaHotel Manager

6/10 – Grei

Jonathan

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Novotel Perth Hotel was average as a hotel. The room was decent and the area accessible. The pool water is ridiculously warm and was dirty when I was there. The sauna was not easy to find and some staff did not know its location when asked. In respect to the staff, except for a few members, I constantly felt dismissed or put off by their attitude. The bar team was friendly and helpful. Overall, it was an okay stay for a short visit.
Bodde her 3 netter i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Jonathan,Thank you for sharing your recent experience at Novotel Perth Hotel. We're pleased to learn that you found the room decent and the location accessible. The positive interactions with our friendly and helpful bar team are truly appreciated.However, we apologise for any inconvenience you may have experienced during your stay. Your feedback concerning the pool, sauna, and staff knowledge inconsistency will be promptly addressed through additional training and corrective measures. We also regret any perceived dismissive attitude from some staff members and will thoroughly investigate this matter to enhance our service.We value your overall feedback and appreciate your choosing Novotel Perth Hotel. We hope to have the opportunity to welcome you back for an improved and more enjoyable experience.Kind Regards,Vinay MandavaHotel Manager

8/10 – Bra

Kelly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Kelly,Thank you for your rating We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

8/10 – Bra

Michael

Likte: Personale og service og romkomfort
Pleasant but needs some attention
Pretty good stay. Room was very nice and clean and good size. Breakfast was extensive and sufficient but the coffee machines were confusing for almost everyone trying to use them and only option for hot water for tea was to use the coffee machine so gave up waiting. Breakfast seemed understaffed and everything was quite messy and needed more attention and organisation. Pool was ok, but also a bit murky after a day of everyone swimming in it and shame that it is only open during 'daylight'.
Bodde her 2 netter i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are thrilled you enjoyed your room and the extensive breakfast. However, we sincerely apologise for the confusion with the coffee machines and any inconvenience caused during breakfast. We assure you that we will address these issues promptly.Furthermore, we have taken note of your feedback about the pool and will work towards improving it for our future guests.Thank you for your valuable review, and we look forward to welcoming you back to Novotel Perth Murray Street soon.Best regards,Vinay MandavaHotel Manager

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was really good
Bodde her 2 netter i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Rebecca,Thank you for giving us a 5-star rating. We appreciate your feedback and look forward to your return to Novotel Perth Murray Street.Best regards,Vinay MandavaHotel Manager

10/10 – Utmerket

Ksenija

Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear Ksenija,Thank you for your 5-star review. We look forward to welcoming you back to Novotel Perth Murray Street soon!Kind Regards,Vinay MandavaHotel Manager

6/10 – Grei

June

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenience , comfy beds but was definitely surprised not to see a bottle of water in the room on arrival , especially as it was 42o outside, plus no robe to wear as stated in booking. Pool area was full of kids jumping and splashing which wasnt the vibe i wanted
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 30. jan. 2024
Dear June,Thank you for choosing to stay at Novotel. We appreciate your feedback about your experience and we've taken note of it. We hope to have the pleasure of welcoming you back to Novotel Perth Murray Street in the near future.Kind Regards,Vinay MandavaHotel Manager

8/10 – Bra

Russell

Reiste med familie
Likte: Renhold og personale og service
The place is very central to most of Perth CBD which is great. Had slight problem with plumbing in sink
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Charles

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location especially if you are attending an event at the RAC Areana. 6x elevators in the property provide great efficiency/access to your room and other levels. Buffet breakfast is fantastic! Complimentary still water/sparkling in reception very useful when filling up your drink bottle. Pool area looks nice but not very clean- pool bar was not open over the xmas/new year period so a little disappointed. Downstairs bar overpriced.
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Daniel

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Some marks on room's wall. Some persistent smell in room.
Bodde her 9 netter i desember 2023

8/10 – Bra

Mario

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay for 3 nights at the Novotel Perth. Centrally located with easy access to both public transport and cabs, and plenty of dining options only a short distance away. The property itself is well kept, the staff were great and the rooms modern and well appointed. The only issue we had was the TV in our room was very temperamental and would often not work, unfortunately the staff were unable to get this fixed during our stay but it was a minor issue in the end.
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Peta

Bodde her 5 netter i desember 2023