The overall condo complex is very nice and well maintained, and we love the location by the pier, and it has the largest pool in Pensacola Beach. However, at check-in the pool key dongle was not present in the the room. I wasted a lot of time messaging and calling the owners/company (Southern) in an attempt to get a replacement key in order to access the pool. Apparently this was a problem from the previous guest, and it should have been handled before we checked-in. We talked to the maintenance staff, and they said it should have been easy for them to buy a replacement key. Instead we waited an unacceptable five days before getting access to the pool key.The pullout sleeper sofa can barely be called a bed. It is totally worn out and the mattress doesn’t lay flat and barely has any cushioning. Sink drains are clogged and back up every time they are used, especially in the bedroom. Various outlets do not work, so had to go searching for the ones that do. There are plenty of chips in light fixtures, outside table, doors, and things, so the whole place could use some maintenance.Wifi and air conditioning worked well.The condo has probably the least amount of basic supplies I've experienced from home rentals - so make sure you bring your own stuff like salt/pepper, cooking items, etc.