4/10 – Dårlig
Jacqueline
Reiste med familie og små barn
2. juni 2024
Likte: Personale og service
Likte ikke: Renhold
My family and I stayed here for 3 nights. The moment we parked and got out, we were greeted with the most repulsive smell. I walked in to check in, and when I asked about the smell, the receptionist said it had to do with the sewer plant across the street. We made it upstairs to our room and the moment I walked in, I noticed an orange substance on the door frame of the bathroom. I grabbed a wipe and it instantly came off so it made me question how throughly the room was cleaned. I went out to buy Clorox Wipes, and wiped everything. The wipes were dirty from cleaning the toilet, the bathroom counter, the nightstands… so I’m not sure what or how they cleaned. Unfortunately, we couldn’t enjoy the pool because of the God Awful smell outside. The only Pro I really have of our stay is my interactions with the guest, who all were very friendly, and Juan from the breakfast. The food was decent and Juan went above and beyond, making sure everyone had what they needed and were greeted with a smile. I looked forward to seeing him in the morning. Such a great energy to be around. I asked at check-out if our rate could be discounted at all, given the outrageous smells that traveled into the hotel, and the receptionist was kind, but said there was nothing they could do because the smell comes from the sewer. I expressed that we couldn’t use the pool or anything because of the smell and she just agreed and said sorry. If I would have known about the smell, I wouldn’t have booked there.
Jacqueline
Bodde her 3 netter i mai 2024