I had stayed here in 2005 with my children and returned because I loved the hotel's grandeur and remembered it fondly. However, when we arrived, albeit it early, we were assigned a room overlooking the A/C units even though we paid extra for club level. We were offered no upgrades, despite our status with Expedia. The room itself was small, the duvet cover was torn, the shower grout job was extremely poor, the tub was rusty in the corner, and the showerhead was dirty. Absolutely not what I expect from an Intercontinental or this property, which I previously loved, in any regard. I am not sure what happened, but I hope someone gets this property back on track.