Harborside Building 7 (right above the check-in desk) was our home for a week. The amount of time for check-in on arrival was not too long, and Franklin was very friendly and helpful. We went up to our room to unpack and get the vacation started.
First let me say that I wasn't sure they gave me a room that belonged to Chas, but I don't even know if Chas has designated rooms. After a trip to the bathroom, I called the front desk to tell them the toilet handle was falling off, and the plastic bathroom fan cover was falling off. Someone came shortly after to fix the issues, but created a new issue with the toilet. Now when it flushed, the tank never filled, it just ran and ran. I called again, but nobody came. I lifted the tank lid to see that the chain was too short and the flange wasn't seating to allow it to fill. So, the rest of the time, we just had to push the toilet handle up after flushing.
Little things...The refrigerator doors were on the wrong way, inconvenient to access the food in the fridge when cooking. The carpets were very dirty, after showering we had to wear shoes so our feet didn't get black immediately. Only 3 plates and 3 salad plates were in the cupboard, and no mixing bowl. No spices, no salt & pepper (luckily brought my own). There weren't any blankets or pillows in the closet to make up the pull-out couch bed. The clip to hold the hairdryer had previously been broken so the hairdryer kept falling to the floor and finally broke. The staff wasn't good about posting the events for the day in/outside the elevator.
Big thing...There was mold growing on the grout in the shower, enough to gross me out . I used a washcloth to remove some of it, couldn't get it all off, but the washcloth was blackened.
Good things...The bed was comfortable, sheets were clean. Room darkening curtains worked well. Adequate storage for our clothes in dresser & closet. Appliances worked well. Staff was friendly and helpful, and shuttle drivers were very nice. Loved the Harborside pool, the kids portion of the pool was very large and perfect for my great-grandkids to enjoy. Central access to everything.
Overall the experience was good. I would consider staying at Harborside again.
Note: I went to visit family at the Beach tower. Would NOT recommend staying there. I'd give it 1 star. Limited shuttle service to and from there, dirty, old, the closet doors fell off, very small rooms. Stay at Harborside instead!!!