Dear Guest, Thank you for sharing your concerns with us!We are sorry to learn that you had such a disappointing experience with us. Customer service is one of our most important assets and we always treat our guests with respect and professionalism. We assure you that we will share your impressions with our management team so that they can follow up on the situation and take action if needed!It is our hope that you will again give us a chance to change your opinion about our hotel.Best Regards, Hotel Riu Plaza PanamaOnline Reputation Manager

Dear Juanita,Thank you for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore it is very disappointing to read that some aspects of this stay were below both your expectations and our standards. Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

Estimada Tania,Gracias por compartir su opinión sobre su reciente estancia con nosotros.Sentimos mucho saber que se sintió decepcionado con nuestro servicio.Por favor, acepte nuestras disculpas, lo abordaremos internamente. Nuevas perspectivas nos dan la oportunidad de mejorar constantemente.Esperamos que no le disuada de volver a alojarse con nosotros en el futuro y nos dé la oportunidad de ofrecerle el excelente servicio de atención al cliente del que estamos tan orgullosos.Atentamente,Hotel Riu Plaza PanamáOnline Reputation Management

Apreciad@ EIBAR,Agradecemos sus gratas palabras para con nuestro hotel y el tiempo que ha dedicado en escribirlas.Es para nosotros, de mucho valor, que haya disfrutado al máximo de todos y cada uno de los servicios brindados en nuestro alojamiento.Deseamos, de corazón, volver a darle la bienvenida en cualquier momento.Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

Apreciado Carlos Antonio,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

Dear Anthony,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Plaza PanamaOnline Reputation Manager

Dear Keyonda,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager