Utvendig detalj

Anmeldelser av Hotel Keen

2.5 out of 5
Hotel Keen
425 High Street, Palo Alto, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 217 av totalt 598 anmeldelser." "
Rangering på 8 − Bra. 220 av totalt 598 anmeldelser." "
Rangering på 6 − Grei. 88 av totalt 598 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 598 anmeldelser." "
Rangering på 2 − Forferdelig. 26 av totalt 598 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

atle og oslo

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Dyrt og dårlig
Rom uten vinduer ( bestilte deluxe rom), veldig lytt både sideveis og vertikalt. lite vann i dusjen; seng og rom ellers OK

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Value for money
This hotel is centrally located for anybody visiting the Palo Alto area including Stanford. Very nice place and large rooms if you take the DeLuxe version. My only complaint, as an European, is the poor breakfast served at the hotel: Pastry as the only choice is not a good starter for the day. Hotel Keen is no exception from that rule.

10/10 – Utmerket

Walter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ive stayed here before and the check in staff remembered me as was very very nice. My only issue is not fridge in the room.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Dear Walter,Thank you so much for the feedback. We're so happy that you had a splendid time with us overall and that our friendly team members left a positive impression on you. Rest assured, we will take your feedback regarding the amenities in your room into consideration as we continuously strive to make improvements for our guests. It was a pleasure having you here at Hotel Keen, and we look forward to welcoming you back for another great stay in the future.All the best

10/10 – Utmerket

Kristina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Centrally located, wonderful staff. Thank you!
Bodde her 3 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Dear Kristina,Thank you for taking the time to provide your review of Hotel Keen. It is wonderful to hear you had an amazing time with us and that our great location and remarkable staff left a tremendous impression on you. It was a pleasure having you here, and we look forward to having you stay with us again soon.All the best

10/10 – Utmerket

Amy

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an event at Stanford - easy and walkable to campus, close to train, lots of local restaurants.
Bodde her 2 netter i april 2024
Svar fra General Manager den 10. mai 2024
Dear Amy,We're glad to hear that our location was convenient for your event at Stanford! It's great that you found it easy to walk to campus and appreciated the proximity to the train station and local restaurants. Thank you for sharing your feedback, and we hope to welcome you back for any future visits to the area!All the best

10/10 – Utmerket

Andrea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location!
Bodde her 2 netter i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Andrea,Thank you for recognizing our prime location! We're pleased you found it convenient, and we look forward to your next visit to Hotel Keen.All the best

10/10 – Utmerket

Akiyoshi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
満足した
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Akiyoshi,Thank you for your feedback. We're delighted to hear you were satisfied with your stay. Our team looks forward to welcoming you back to Hotel Keen for another enjoyable experience!All the best

4/10 – Dårlig

Déborah

Likte ikke: Personale og service
Bodde her 1 natt i april 2024

10/10 – Utmerket

Margaret

Bodde her 1 natt i mars 2024
Svar fra Desiree den 22. apr. 2024
Thank you, Margaret, for your valuable feedback.We are grateful for you choosing Hotel Keen for your stay..

10/10 – Utmerket

Julie

Reiste med en gruppe
Professional & courteous staff, great accommodations & location
Bodde her 1 natt i februar 2024
Svar fra General Manager den 4. mars 2024
Dear Julie,Thank you for your kind words. We're thrilled to hear that our team's professionalism and the quality of our accommodations and location met your expectations. We look forward to welcoming you back to Hotel Keen for another great stay.All the best

10/10 – Utmerket

Fabiola

Bodde her 1 natt i februar 2024
Svar fra Desiree den 22. apr. 2024
Thank you, Fabiola for your valuable feedback.We are grateful for you choosing Hotel Keen for your stay.

10/10 – Utmerket

emily

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff
Bodde her 2 netter i februar 2024
Svar fra General Manager den 20. feb. 2024
Dear Emily,Thank you so much for choosing to stay with us at Hotel Keen. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.All the best

8/10 – Bra

Yohei

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
スタッフの感じもよく、掃除も清潔で朝食も美味しかったです。 不満だった点は、 ・シャワーの温度調整ができず、勢いよく出し続けなければ温度を保てなかったこと ・シャワー室の排水が悪く、あっという間に水が溜まって清潔感がなかったこと ・冷蔵庫がないこと ・上階や外の音が漏れてきていたこと くらいです。
Bodde her 2 netter i februar 2024
Svar fra General Manager den 15. feb. 2024
Dear Yohei,We are delighted our friendly staff, spotless accommodations, and hearty breakfast hit the mark with you! However, we apologize that not all aspects of your stay left you with a positive impression. Your constructive comments mean the world to us and will help us make improvements that matter most to our valued guests. It would be our pleasure to host you again the next time you're in Palo Alto, so please revisit us soon!All the best

6/10 – Grei

denise og seattle

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.
Bodde her 2 netter i februar 2024
Svar fra Hotel Keen staff den 9. feb. 2024
Dear Denise,Thank you for staying with us. We're always here to help and would be happy to get you anything you need if you let us know. Unfortunately, due to the bad storms here there was a period of time our systems were down. Happy to hear our team took great care of you in that regard until all services were restored.

6/10 – Grei

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Hotel Keen staff den 1. feb. 2024
Dear John,Thank you for staying with us while you were in the area. We hope you'll stay with us again.All the best,Hotel Keen

10/10 – Utmerket

Fabiola

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A club behind the hotel and on weekends is noise until 2am
Bodde her 1 natt i januar 2024
Svar fra General Manager den 30. jan. 2024
Dear Fabiola,Thank you so much for choosing to stay with us at Hotel Keen. While we're delighted to receive such a high rating, we're disappointed to learn you may have experienced some disturbances while you were here. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.All the best

8/10 – Bra

Annika

Bodde her 4 netter i januar 2024

2/10 – Forferdelig

Rolf

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Hotel Keen staff den 14. des. 2023
Dear Rolf,We appreciate you staying with us and apologize for your experience with us.All the best,Chris

10/10 – Utmerket

Leticia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was cozy and clean.
Bodde her 1 natt i desember 2023
Svar fra Chris den 11. des. 2023
Dear Leticia,Thanks for the perfect review. We hope you'll stay with us once again when you're in Palo Alto.All the best,Chris

10/10 – Utmerket

Walter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not crazy about the open bathroom.
Bodde her 2 netter i november 2023
Svar fra Team Hotel Keen den 29. nov. 2023
Thanks for staying with us Walter! We hope to see you again soon.

6/10 – Grei

Jyoti

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.
Bodde her 4 netter i november 2023
Svar fra Team Hotel Keen den 29. nov. 2023
Thanks you for staying with us Jyoti. We fixed both items once we were made aware and checked your room once you departed. Our apologies for the inconvenience.

10/10 – Utmerket

Michele

Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cute little boutique hotel, and so happy I could bring my dog.
Bodde her 2 netter i november 2023
Svar fra Team Hotel Keen den 29. nov. 2023
Thanks for the perfect review Michele. Please come back soon!

4/10 – Dårlig

Kelly

Bodde her 1 natt i november 2023
Svar fra Chris den 11. des. 2023
Dear Kelly,We appreciate you staying with us.All the best,Chris

10/10 – Utmerket

Sitara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.
Bodde her 1 natt i oktober 2023
Svar fra Chris den 3. nov. 2023
Dear Sitara,Thank you for the perfect score. Please come back and see us again any time.

2/10 – Forferdelig

iain

Open air nightclub crammed into a converted parking lot right night door made lots of noise till 2am the Thursday and Friday nights I stayed, really tough to get to sleep before then and wish I’d known, made the high price I paid ($1000 for two nights) really not seem worth it
Bodde her 2 netter i oktober 2023
Svar fra Chris den 1. nov. 2023
Hi Iain,Thank you for your feedback and for staying with us. I would like to apologize you didn't get the sleep you hoped for. We appreciate your feedback.

8/10 – Bra

Sabrina

Bodde her 2 netter i oktober 2023
Svar fra Team Hotel Keen den 29. nov. 2023
Thanks for staying with us Sabrina. Please come back anytime to see us.

10/10 – Utmerket

Beth

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Chris den 1. nov. 2023
Dear Beth, Thanks for the perfect review. I hope when your travels find you in the area, you'll stay with us once again.

10/10 – Utmerket

Francis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Reema den 23. okt. 2023
Dear Francis , Thank you so much for taking the time to review our wonderful property we appreciate your feedback and look forward to your next visit Sincerely Reema GM

8/10 – Bra

Catrina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra Reema den 25. aug. 2023
Dear Catrina , Thank you so much for taking the time to review our Quaint Hotel, We appreciate your feedback and look forward to welcoming you once again , Best Reema GM

8/10 – Bra

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!
Bodde her 1 natt i august 2023
Svar fra Reema den 17. aug. 2023
Dear Danielle , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to you visiting Hotel Keen again Best Reema GM

10/10 – Utmerket

Chris

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.
Bodde her 5 netter i august 2023
Svar fra Reema den 17. aug. 2023
Dear Chris , Wow ! thank you so much for giving us a great review , we appreciate your feedback and your comments will be shared with our staff . We look forward to your next visit . Sincerely Reema GM

8/10 – Bra

Takuji

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Morning meal was a little poor.
Bodde her 4 netter i juli 2023
Svar fra Reema den 24. aug. 2023
Dear Takuji , Thank you so much for taking the time to review our Hotel, we appreciate you choosing to stay with and look forward to your next visit

10/10 – Utmerket

yon

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
깨끗합니다. 다만 윗층 소리가 잘들러요
Bodde her 6 netter i juli 2023
Svar fra Reema den 31. juli 2023
시간을 내어 저희 Wonderful Hotel을 검토해 주셔서 감사합니다. 귀하의 의견에 감사드리며 다음 방문을 기대합니다.브레스트 안부리마 GM

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Get away
A bit noisy from businesses on a Friday night.
Bodde her 1 natt i juli 2023
Svar fra Reema den 31. juli 2023
We wholeheartedly appreciate you taking the time to review our Hotel and look forward to welcoming you back .Sincerely Reema GM

10/10 – Utmerket

Shirley

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was very accommodatin and friendly.
Bodde her 1 natt i juni 2023
Svar fra Reema den 10. juli 2023
Dear Shirley , Thank you so much for taking the time to review our Hotel , we appreciate your feedback . I will be sure toi share your wonderful comments with our staff . Sincerely Reema GM

4/10 – Dårlig

Catherine

Bodde her 2 netter i juni 2023
Svar fra Reema den 27. aug. 2023
Dear Catherine , Thank you so much for taking the time to review our hotel , Kindly elaborate on the issues you had at the Hotel and I will be happy to try and rectify them . Thank you for choosing to stay with us .Best Reema GM

10/10 – Utmerket

Sami

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location, location, location.
Bodde her 2 netter i juni 2023
Svar fra Reema den 25. juni 2023
Dear Sami , Wow ! Thank you so much for giving us a great review we appreciate you taking the time and choosing to stay with us .Sincerely Reema GM

8/10 – Bra

Eva

Bodde her 1 natt i juni 2023
Svar fra Reema den 25. juni 2023
Dear Eva , Thank you so much for taking the time and choosing to stay with us , we appreciate your feedback and look forward to you next visit .Sincerely Reema GM & Team Keen

10/10 – Utmerket

Sharon

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best Location
Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.
Bodde her 1 natt i juni 2023
Svar fra Reema den 25. juni 2023
Dear Sharon , Yayy !! Thank you so much for your wonderful review we appreciate it . our team works tirelessly at making each guests experience memorable and we are glad you had an amazing stay . Sincerely Reema GM & Team Keen

10/10 – Utmerket

Caroline

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Like modernistic yet comfortable decor. Has all needed for an overnight
Bodde her 1 natt i mai 2023
Svar fra Reema den 2. juni 2023
Dear Caroline , Thank you so much for taking the time to review us , we appreciate it and look forward to your next visit .Best Reema GM

10/10 – Utmerket

Sam

Bodde her 1 natt i mai 2023
Svar fra Reema den 2. juni 2023
Dear Sam ,Thank you for choosing to stay with us , we appreciate your feedback and look forward to your visit again.Best Reema GM

10/10 – Utmerket

PAMELA

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .
Bodde her 2 netter i april 2023
Svar fra Reema den 2. juni 2023
Dear Pamela, Wow thank you for your kind words at Hotel Keen our team works tirelessly to keep the hotel clean and we appreciate you noticing this.Sincerely Reema GM

2/10 – Forferdelig

andrew

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Worst place I stayed ,no internet in SV!
First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.
Bodde her 1 natt i mars 2023

10/10 – Utmerket

Ajay

Bodde her 1 natt i mars 2023
Svar fra Brea den 4. apr. 2023
Thank you for staying with us!

10/10 – Utmerket

Tao

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2023
Svar fra Brea den 4. apr. 2023
Thank you for staying with us!

4/10 – Dårlig

Pablo

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No hot water in the shower. Air conditioning right on top of the bed, very noisy and funky smells. For all of this of course over prized.
Bodde her 1 natt i mars 2023

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Okay for a quick stay
Location was good as it is near restaurants and coffee shops. Room was very small and there is not a door for the bathroom. I would skip the “breakfast” here as it was not very pleasing.
Bodde her 2 netter i februar 2023

10/10 – Utmerket

Mindy

Bodde her 1 natt i februar 2023
Svar fra Brea den 4. apr. 2023
Thank you for staying with us!

6/10 – Grei

Brian

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023

4/10 – Dårlig

yumei

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i desember 2022