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Anmeldelser av AC Hotel by Marriott Palo Alto

3.5 out of 5
AC Hotel by Marriott Palo Alto
744 SAN ANTONIO ROAD, Palo Alto, CA

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 96 av totalt 141 anmeldelser." "
Rangering på 8 − Bra. 29 av totalt 141 anmeldelser." "
Rangering på 6 − Grei. 3 av totalt 141 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 141 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 141 anmeldelser." "

9,6/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Hakima

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best customer services friendly receptionist
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 26. mai 2024
Hakima, thank you for your fantastic feedback! The team at AC Hotel by Marriott Palo Alto is thrilled to hear about your positive experience with our friendly colleagues. We look forward to welcoming you back soon!

10/10 – Utmerket

Fatima

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was an excellent choice and for the great deal I just so happened to catch was fantastic! The hotel was a modern chic vibe. Beautifully decorated, serene, and the hotel staff is receptive and welcoming. There is bus transportation as well as Uber to get around. Approximately 15min drive to Stanford Mall and University Street area where there are numerous shops and restaurants. My room was well insulated which means I did not hear other hotel guests in their rooms or in the hallway. I highly recommend this property and would absolutely stay here again! Hope this helps someone’s future travels.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 9. mai 2024
Fatima, thank you so much for sharing your experience at AC Hotel by Marriott Palo Alto. We're delighted to hear you appreciated the contemporary ambiance of our hotel and found our team members welcoming and attentive. It's great to know our convenient location and well-insulated rooms enhanced your stay. We can't wait to welcome you back in the future!

10/10 – Utmerket

Bauyrzhan

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice and fresh place
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Bauyrzhan, thank you for your uplifting words about AC Hotel by Marriott Palo Alto. We're thrilled to know you appreciated the freshness of our premises. Your pleasing experience means a lot to us. We look forward to welcoming you back in the future!

10/10 – Utmerket

Liu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
amy is great
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 22. mars 2024
Liu, it's wonderful to hear your praise for Amy. Our team members at AC Hotel by Marriott Palo Alto are here to provide an exceptional service experience. We're glad this came across during your stay. We'd love to host you again on your next visit.

10/10 – Utmerket

chunyu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 14. mars 2024
Chunyu, thank you for your high rating of AC Hotel by Marriott Palo Alto. It's fantastic to see that you had such a wonderful stay with us. We look forward to welcoming you back on your next trip. Safe travels!

10/10 – Utmerket

Tontaleta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everybody was friendly and knew our name. The rooms were clean it was just lovely. We will be returning. Thank you for such great service we enjoy our stay.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 4. mars 2024
Tontaleta, it's delightful to hear that the team members at AC Hotel by Marriott Palo Alto fostered a welcoming atmosphere and left a lasting impression on you. We're gratified to know that the cleanliness of our rooms contributed positively to your experience. Your satisfaction is our very best reward, and we eagerly anticipate your future visits. We appreciate your kind words about our service standards, and it is simply splendid to hear you thoroughly enjoyed your stay.

10/10 – Utmerket

So

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
So, thank you for choosing to stay at AC Hotel by Marriott Palo Alto. Your positive rating is greatly appreciated and we hope to see you back soon for another pleasant experience.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold og personale og service
Rong
Housekeeping is doing so bad, not clean room well and forgot to give water everyday
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Thank you for your feedback. The AC Hotel by Marriott Palo Alto values cleanliness and guest satisfaction greatly, so it's concerning to hear about your housekeeping experience. Rest assured, we are continuously trying to make improvements. We look forward to offering a better experience on your next visit.

10/10 – Utmerket

Bryan

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
Thank you for the wonderful rating, Bryan!It's fantastic you enjoyed your time at AC Hotel by Marriott Palo Alto so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Utmerket

George SooHoo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel by Marriott Review in Palo Alto.
Clean, pleasant, no parking except Valet is not good for repeat customers.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 2. feb. 2024
George, it's heartening to hear you found the AC Hotel by Marriott Palo Alto to be clean and pleasant. We also note and understand your concern regarding parking, and while our valet service is intended for convenience, we're always exploring ways to improve. We appreciate and value your feedback as a repeat customer and look forward to your next stay with us.

10/10 – Utmerket

Luis

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel & room was clean! Looks luxurious.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 16. jan. 2024
Luis, it's wonderful to hear that you found the AC Hotel by Marriott Palo Alto clean and luxurious. We always strive for a pristine and lavish environment. Thanks for sharing your feedback. We look forward to welcoming you back next time your travels bring you to Palo Alto.

10/10 – Utmerket

Kim og Los Altos

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Kim, it's delightful to hear you enjoyed the AC Hotel by Marriott Palo Alto. We're grateful for your high rating and look forward to welcoming you back for another outstanding experience. Safe travels until then.

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and convenient hotel
Clean, comfortable stay with easy check-in and friendly staff.
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 27. des. 2023
Rebecca, we're delighted to read your appreciation for AC Hotel by Marriott Palo Alto's cleanliness, comfort, and efficient check-in process. We're thrilled that our team members were able to contribute to making your stay enjoyable. We look forward to welcoming you back on your next visit.

8/10 – Bra

Shelly

Bodde her 1 natt i desember 2023
Svar fra Customer Service den 13. jan. 2024
Thank you for the 4-star rating, Shelly!It's great your time at AC Hotel by Marriott Palo Alto was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 – Utmerket

Anahi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Customer Service den 12. feb. 2024
Anahi, thank you for choosing the AC Hotel by Marriott Palo Alto and for leaving such a high rating. We're thrilled that you enjoyed your experience with us and we can't wait to welcome you back again in the future.

10/10 – Utmerket

Yolanda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was great. The staff was very friendly and helpful.
Bodde her 1 natt i november 2023
Svar fra Customer Service den 21. nov. 2023
Yolanda, it's fantastic to hear that your stay at AC Hotel by Marriott Palo Alto was enjoyable. We're pleased to note your observations about our helpful and friendly team members. We hope to welcome you back for another superb visit soon!

10/10 – Utmerket

Max

Bodde her 2 netter i oktober 2023
Svar fra Customer Service den 7. nov. 2023
Max, it's wonderful to hear that you had a great experience at AC Hotel by Marriott Palo Alto. Our team members strive for excellence and will be thrilled your visit reflects that. We look forward to welcoming you back next time your travels bring you to Palo Alto. Safe travels!

8/10 – Bra

Mike

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Underwhelmed with Parking & Breakfast
Hotel was very nice. Parking basically required us to valet for $22 plus tip otherwise you have to find a spot on the street. Breakfast is not included and it is nothing special. Same setup as a Hampton Inn but costs over $30/couple. It was a convenient location for a late flight arrival and starting point for Monterey trip the next morning.
Bodde her 1 natt i oktober 2023
Svar fra Customer Service den 30. okt. 2023
Mike, it's great to hear that you found AC Hotel by Marriott Palo Alto to be nicely appointed. We apologize if parking and breakfast options did not meet your expectations, but are glad you appreciated our convenient location. We strive to provide a value-filled experience and your feedback provides us with the insight to do just that. We hope to be part of your travel plans in the future, perhaps gaining the opportunity to surpass your previous experience. Safe travels!

10/10 – Utmerket

Chris

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay, Great hotel
Love this hotel, incredible service especially Amy! Lifesaver.
Bodde her 3 netter i oktober 2023
Svar fra Customer Service den 16. okt. 2023
Chris, we're thrilled to read your flattering words about AC Hotel by Marriott Palo Alto. It's heartening to hear that Amy made such a positive impact during your stay. We're always here to provide top-notch service for our esteemed guests. Hoping to see you again in the future!

10/10 – Utmerket

Zev og Fremont

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was a good stay hotel was roomy Stanford Shopping Center which was good it was a staycation I needed some r and Palo Alto amenities were close by All A great experience
Svar fra Customer Service den 12. okt. 2023
Zev, it's wonderful to hear that your stay at AC Hotel by Marriott Palo Alto met your expectations. We're delighted that you found the hotel accommodations spacious and our location convenient for a relaxing staycation. Your positive commentary about your experience is truly appreciated. We're looking forward to your return for another top-notch experience.

10/10 – Utmerket

ALex

Bodde her 2 netter i september 2023
Svar fra Customer Service den 2. okt. 2023
Alex, it's fantastic to hear that your stay at AC Hotel by Marriott Palo Alto met your expectations! We're delighted that you chose our property and hope to host you again. Enjoy your future travels!

8/10 – Bra

Shannon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Customer Service den 15. sep. 2023
Shannon, thank you for choosing AC Hotel by Marriott Palo Alto. It's great to see a solid rating from you. We hope you enjoyed your stay and look forward to welcoming you back in the future for an even better experience.

10/10 – Utmerket

Javi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Customer Service den 12. sep. 2023
Thanks for the perfect rating, Javi!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Palo Alto.

10/10 – Utmerket

ANGELA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful rooms!
Bodde her 1 natt i september 2023
Svar fra Customer Service den 5. sep. 2023
Thank you for taking the time to leave this wonderful rating, Angela! We hope to see you again soon at AC Hotel by Marriott Palo Alto so we can share yet another amazing experience!

10/10 – Utmerket

Jefferson

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Customer Service den 1. sep. 2023
Thank you for this excellent rating, Jefferson!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Palo Alto! We'd love to host you again someday for yet another unforgettable visit.

10/10 – Utmerket

Alan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lynn and Gloria at the front desk were so polite and helpful. I visit PA often as it’s the town where I grew up. I will never stay anywhere else.
Bodde her 1 natt i august 2023
Svar fra Customer Service den 21. aug. 2023
Alan, it's uplifting to hear your wonderful comments about Lynn and Gloria; they are indeed central to our team. We are delighted that AC Hotel by Marriott Palo Alto feels like your home away from home when you visit your childhood town. We appreciate your loyalty and eagerly look forward to welcoming you back.

8/10 – Bra

Arianna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location for a reasonable price!
The location was the best for the price we paid! Close to many restaurants, stores, the Shoreline Amphitheater, gas stations and more. My favorite part was the shower! They have two options for shower heads, the rainfall or the classic. The room has a mini fridge, a safe, hair dryer, more than enough towels (usually it's the opposite). The room has enough spaces to sit, which is nice. Two options for parking: 1. Valet for $22/night or 2. street parking (FREE). When we arrived there was a long line for the Valet, and the people coordinating the Valet seemed to be taking their time, talking, on phone, etc. Plus the street parking is right outside the hotel, we didn't have to pay, didn't have to wait and checked in before all those people in line. So there's that. They close the bar at 11:30, the restaurant they have on site only serve small bites/tapas. The hotel across, Hotel Citrine, has a restaurant (The Wild Onion) they have a bit more options, a bit pricey, and the food (wagyu burger) was okay.
Bodde her 1 natt i august 2023
Svar fra Customer Service den 10. aug. 2023
Arianna, the team at AC Hotel by Marriott Palo Alto is thrilled to know that you enjoyed our prime location, comfortable room amenities, and shower options. We aim to offer the best to our guests, and it's quite rewarding to hear your positive feedback.However, we noticed your comments about the valet service and our on-site restaurant. Please know that our staff is always encouraged to deliver efficient service, and we are continuously improving our food offerings for a variety of guest preferences. Thank you also for sharing a potential alternative for our guests with the nearby restaurant.We appreciate your feedback and look forward to your next stay!

10/10 – Utmerket

Bing Lun

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Customer Service den 7. aug. 2023
Thanks for the perfect rating, Bing!We're pleased to hear that you have fully enjoyed your stay at AC Hotel by Marriott Palo Alto, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 – Utmerket

Erick

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Great property, very clean and nice ! Loved the fact that they cleaned the room every day. However dislike that they only had valet parking . Not all staff were friendly :(
Bodde her 2 netter i juli 2023
Svar fra Customer Service den 6. aug. 2023
Thank you for the kind words, Erick!It's excellent you enjoyed your time at AC Hotel by Marriott Palo Alto! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 – Utmerket

Haoyang

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 1. aug. 2023
Thank you for sharing your perfect rating with us, Haoyang!It's wonderful to see how much you appreciated your time at AC Hotel by Marriott Palo Alto! We want everyone to feel right at home at AC Hotel by Marriott Palo Alto. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 – Utmerket

Jennifer

Bodde her 1 natt i juli 2023
Svar fra Customer Service den 20. aug. 2023
Thanks, Jennifer! It's outstanding your time at AC Hotel by Marriott Palo Altowas fantastic. We can't wait until your next visit!

8/10 – Bra

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 31. juli 2023
Hello David,Thank you for choosing AC Hotel by Marriott Palo Alto and for leaving us a rating. We hope you had a comfortable stay and look forward to welcoming you back soon.Best regards.

10/10 – Utmerket

Pattie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great job
First time at AC, really beautiful, modern and clean. The staff was exceptionally nice and helpful. We will definitely stay again.
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 31. juli 2023
Hello Pattie,Thank you for your heartwarming feedback. We're delighted to hear you appreciated the beauty, current design, and cleanliness of AC Hotel by Marriott Palo Alto. Our team's cordial service seems to have left a positive impact on your stay. We eagerly look forward to your return. Safe travels until then!

8/10 – Bra

Weiyu

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
cleanliness of the beddings and tower can be improved. overall good places for travel and working
Bodde her 3 netter i juli 2023
Svar fra Customer Service den 29. juli 2023
Hello Weiyu,Thank you for constructively discussing your experience at AC Hotel by Marriott Palo Alto. We're glad to hear our location served you well for your travel and work needs. As for your feedback on the room hygiene, we are committed to maintaining a high standard and we will do our best to refine this aspect for an enhanced experience. We look forward to welcoming you back in the future.

8/10 – Bra

Michell

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall great visit
Room and stay was great. Our check in was supposed to be 3pm. We arrived at 5 and room still not ready. Staff was kind and trying hard to accommodate. The offered dinner while we waited. So they really tried. Clean, good location for concert.
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 25. juli 2023
Michell, it's delightful to hear that your stay at AC Hotel by Marriott Palo Alto lived up to your expectations and you enjoyed our cleanliness and strategic location. We appreciate your patience regarding the unexpected delay with your room's readiness. Our staff is always looking for ways to accommodate and improve our guest's experience. We trust we'll see you back for any future concerts or adventures in Palo Alto!

10/10 – Utmerket

Rebekka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel and very modern. I loved the touch screen mirror light. Lol. Would definitely stay here again. Front desk host was very nice. Valet parking gentlemen were also very nice. Easy and convenient to stay here for our Concert. Thank you
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 24. juli 2023
Thank you for taking the time to leave this wonderful review, Rebekka!We're thrilled to know you enjoyed your stay at AC Hotel by Marriott Palo Alto so much! We strive for excellence so we're pleased to hear you appreciated not only our modern rooms and prime location, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

8/10 – Bra

tonia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Customer Service den 18. juli 2023
Thanks for the lovely rating, Tonia!We're thrilled you enjoyed your time at AC Hotel by Marriott Palo Alto so much! We look forward to sharing an even better experience with you soon.

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Solid
Good value, where I needed to be. Lovely area.
Bodde her 3 netter i mai 2023
Svar fra Customer Service den 14. juni 2023
Aaron, thank you for taking the time to share your experience at AC Hotel by Marriott Palo Alto. We are glad to hear that you found our hotel to be of good value and conveniently located in a lovely area. Your satisfaction is our top priority, and it's inspiring to know our efforts have made a positive impact on your stay. We truly appreciate your kind words, and we hope to have the pleasure of serving you again on your next visit to Palo Alto.

10/10 – Utmerket

Donna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel Conveniently located
Bodde her 1 natt i juni 2023
Svar fra Customer Service den 14. juni 2023
Thanks for the fantastic rating, Donna!It's outstanding we could exceed your expectations during your stay at AC Hotel by Marriott Palo Alto. We're all looking forward to your next stay with us.

10/10 – Utmerket

Shawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful place.
Bodde her 1 natt i juni 2023
Svar fra Customer Service den 4. juni 2023
Thank you for sharing, Shawn!At AC Hotel by Marriott Palo Alto, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Utmerket

Carli

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 3. juni 2023
Thank you for the amazing rating, Carli!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Palo Alto soon!Thanks again for leaving your feedback!

10/10 – Utmerket

Erik

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 1. juni 2023
Thanks for the perfect rating, Erik! We can't wait to see you again soon for another amazing experience at AC Hotel by Marriott Palo Alto. Have a great day!

4/10 – Dårlig

Fredson

Bodde her 2 netter i mai 2023
Svar fra Customer Service den 31. mai 2023
Fredson, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 – Bra

Darin og Visalia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stylish design, some of it odd such as the bathroom being open to the sleeping area like a loft. Dining options are very limited to either a continental breakfast on site or the mediocre restaurant at the sister property across the parkway. Friendly and helpful staff.
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 30. mai 2023
Thank you for the great review, Darin!We're happy you had a pleasant experience with us! It's lovely you enjoyed our stylish decor and friendly team members so much. That's what we like to see! However, we regret that our breakfast options didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience! Have a lovely day!

10/10 – Utmerket

Sara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Comfy beds!
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 29. mai 2023
Thank you for the fantastic review, Sara!We're happy your time at AC Hotel by Marriott Palo Alto was so fantastic! It's wonderful you enjoyed and appreciated our comfortable beds. We hope all of our guests feel relaxed and rested during their time in our hotel. Your praise lets us know we're doing our job!We can't wait to see you again soon for another great experience!

8/10 – Bra

Monica

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel is very nice. Clean, updated. Friendly staff. Super comfortable bed and sheets. The down falls were breakfast wasn’t included and it was super pricey. The valet service was terrible the day we left. We waited 2 hours to get our car. Granted it was the Shania Twain concert and both hotels were full. The poor guys working we’re running and doing their best. But the management definitely dropped the ball. I would never use that valet again if I were to stay. A couple people cars were even damaged.
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 29. mai 2023
Thank you for taking the time to share your 4/5 review with us, Monica.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

6/10 – Grei

Peter

Reiste med partner
Vallet was pretty bad
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 29. mai 2023
We appreciate your feedback, Peter.It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward.We hope for the chance to host you again soon for a more positive experience.

10/10 – Utmerket

sarah

Bodde her 1 natt i mai 2023
Svar fra Customer Service den 18. juni 2023
Thank you for the 5 out of 5 rating, Sarah!We're thrilled to see how much you enjoyed staying at AC Hotel by Marriott Palo Alto. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Utmerket

Rosio

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location
Lovely hotel and staff. Check-in was a breeze and valet parking was easy to access. Loved the sleek and modern design of the hotel and very eco friendly. Only a 35 minute walk to Shoreline Amphitheater which was definitely a plus! I’d definitely stay here again and would recommend this hotel.
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 27. mai 2023
Thank you for the fantastic review, Rosio!It's wonderful your time at AC Hotel by Marriott Palo Alto was so outstanding! We're thrilled you enjoyed our beautiful decor and lovely ambiance. It's great you felt so welcome and relaxed during your time with us! We aim to please and your praise lets us know we're doing our job!We look forward to hosting you again soon for another excellent experience! Have a fantastic day!

10/10 – Utmerket

Jeneal

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Customer Service den 29. mai 2023
Thanks for sharing this perfect rating, Jeneal!We're thrilled to hear you enjoyed your stay at AC Hotel by Marriott Palo Alto! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!