Eksteriør

Anmeldelser av Embassy Suites by Hilton Palm Desert

3.5 out of 5
Embassy Suites by Hilton Palm Desert
74700 Highway 111, Palm Desert, CA

Anmeldelser

6,6
Rangering på 10 − Utmerket. 255 av totalt 1009 anmeldelser." "
Rangering på 8 − Bra. 210 av totalt 1009 anmeldelser." "
Rangering på 6 − Grei. 216 av totalt 1009 anmeldelser." "
Rangering på 4 − Dårlig. 164 av totalt 1009 anmeldelser." "
Rangering på 2 − Forferdelig. 164 av totalt 1009 anmeldelser." "

6,6/10

Renhold

7,6/10

Personale og service

6,8/10

Fasiliteter

6,0/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Mye for pengene
Meget bra service, hyggelig ansatte både i resepsjonen og i baren/restauranten. Var lavsesong så det var god plass rundt svømmebassenget. Rommene var rene og det var dusj med glassdør og et lite kjøkken med kjøleskap og microovn. Sengen var meget god. Noe lytt i mellom rommene. Var gratis parkering for Hilton Honors medlemmer. Kort vei (med bil) til det meste. 15-20 minutter gange til handlegaten El Paseo
Bodde her 7 netter i februar 2020
Svar fra Paul den 30. nov. 2021
Thank you! We hope you enjoyed your stay!

10/10 – Utmerket

Mona

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Familiehotell
Vi var 6 personer og fikk en liten leilighet. To gode Queen size senger og en sovesofa. Den siste var ikke komfortabel men det gikk greit. God og variert frokost samt ettermiddagsforfriskninger, basseng og boblebad
Bodde her 3 netter i desember 2019
Svar fra Hotelmgmt den 24. jan. 2020
Mona, thank you for taking the time to share your wonderful review for the Embassy Suites by Hilton Palm Desert! We're delighted the hear that our spacious suites, relaxing facilities, and delicious dining surpassed your expectations. We appreciate your feedback and we hope to welcome you back soon for another memorable getaway!

10/10 – Utmerket

melody og morgan hill

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

John og Apache Junction

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice and quiet and clean rooms.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Dear John,It was such a pleasure to welcome you to Embassy Suites by Hilton Palm Desert! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations and peaceful atmosphere hit the mark for you. Thank you for your review, and we hope you return soon!

6/10 – Grei

Jeffrey

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The property is in need of upgrades. The bathroom could have been cleaner and taken care of the damage that had been done. Faucet was dripping all the time, the door had bad water damage and shortage of towels and we finally had to get them ourselves because staff never brought them. Charging for parking is so inappropriate in this location. Probably not staying there again.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 9. mai 2024
Dear Jeffrey,Thank you for your constructive feedback. We're sorry that certain elements of your stay fell short of your expectations. We take pride in keeping our accommodations well-maintained, so rest assured, we'll work to address your concerns. While we understand your thoughts on parking, please know this fee is published online so guests can review the details before making a reservation. Our team will remain focused on delivering enjoyable and comfortable stays, and we hope you'll consider giving us a second chance.

10/10 – Utmerket

Felix

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay and look forward to seeing you soon
Bodde her 2 netter i mai 2024
Svar fra Candi den 7. mai 2024
Thank you for staying with us.

2/10 – Forferdelig

Firooz

Forretningsreisende, Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walls and floors are paper thin. I could hear people next door loud and clear. I could hear those above us walking around as if they were wearing cement boots. There were leaks from the ceiling in the bathroom and hallway and above the other sink in the bedroom. There was one tiny bar of soap for two sinks that were in different areas. There was no soap on the shower and the shower gel container was empty. When we brought all these up with the indifferent staff they basically shrugged it off. Terrible service. They should change the name to the Embarrassing Suites instead of Embassy Suites. Will never ever trust one of that chain again espy for that price. We could have gotten a better deal at a cheap motel.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 7. mai 2024
Dear Firooz,Thank you for sharing your concerns. We're sincerely disappointed to hear about the issues with noise and service during your stay. Your comfort is crucial to us, and we'll address these concerns promptly. We hope for another opportunity to offer you a stay that reflects our commitment to excellent service and hospitality.

2/10 – Forferdelig

Michael

Likte ikke: Renhold og personale og service
You will hear every noise in the room above you. Even after complaining and switching rooms, it was still loud. We could hardly sleep with the noise. We had property taken from our room even though we did not ask for housekeeping.
Bodde her 4 netter i april 2024
Svar fra General Manager den 7. mai 2024
Dear Michael,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise. We'll consider how we can minimize this in the future. It's unfortunate some items may have gone missing from your room. Our team does not enter without permission and is expected to treat all guests' belongings with respect. Nevertheless, we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

4/10 – Dårlig

Rocio

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Too many people for small location and rooms. Pool was busy, dining room busy with long lines and overall loud. Also, remodeling happening which added to noise level. I didn't feel relaxed and will not return.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 1. mai 2024
Dear Rocio,Thank you for sharing your feedback. We regret to hear about your experience with overcrowding and noise during your stay, particularly with the ongoing remodeling, and we apologize for any inconvenience caused. Your insights are valuable to us as we strive to manage our spaces and guest experience. We hope you might consider giving us another chance in the future to provide a more restful stay that meets your expectations.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was great and loved the breakfast
Bodde her 3 netter i april 2024
Svar fra Candi den 25. apr. 2024
Thank you for staying with us.

6/10 – Grei

Traci

Reiste med partner
Likte ikke: Fasiliteter
The check-in process and customer service was excellent, however, the housekeeping of the room left a lot to be desired. Stayed 3 days, the bed was never made and only received clean towels once, but the trash can was emptied of the Kleenex or Q-tips everyday.
Bodde her 3 netter i april 2024
Svar fra Candi den 23. apr. 2024
We are sorry to hear there were issues with housekeeping during your stay.

8/10 – Bra

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s an old hotel.
Bodde her 1 natt i april 2024
Svar fra Candi den 23. apr. 2024
Thank you for staying with us.

8/10 – Bra

Jose

Likte: Renhold og fasiliteter
Old facility rooms and tired furniture. Great pool areas
Bodde her 4 netter i februar 2024
Svar fra Candi den 20. apr. 2024
Thank you for staying with us, we are working on updating.

10/10 – Utmerket

Natalie

Bodde her 4 netter i april 2024
Svar fra Candi den 7. mai 2024
Thank you for staying with us.

8/10 – Bra

Tamara

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay, will def book again only negative was wifi didn’t work at all.
Bodde her 3 netter i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Tamara,Thank you for taking a moment to share your experience. We're glad you enjoyed your stay with us overall. Please accept our sincere apologies that our Wi-Fi inconvenienced you on this occasion. We assure you that we will look into this matter and promptly rectify it, and we hope to welcome you back for a seamless visit. Until next time, we wish you well.

10/10 – Utmerket

Brian

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was right next to a coachella stop
Bodde her 4 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Brian,Thank you so much for the five-star review. We're pleased you were able to take advantage of our convenient location, and we hope you'll come back soon.

4/10 – Dårlig

Luis

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The staff at the front desk were nice and the parking was pretty easy, but that’s about it. When we got there the person at the front desk told us the room was still not ready and that the latest would be 4 pm wait time. Well The room was not clean, we booked a two bed room suite and when we got there the sofa was dirty the sheets on one of beds had stains on them, the tv didn’t have a remote controller, the coffee machine was dirty on top of that when we asked for room service the cleaning lady was not very nice and maybe she was in a hurry to leave her shift so she Mickey moused the cleaning, and she only changed the sheets because I pointed it out. Wouldn’t stay here again if I’m being completely honest.
Bodde her 3 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Luis,Thank you for recognizing the friendliness of our front desk team and the convenience of our parking facilities. However, we're concerned to hear about the other aspects of your stay, especially the cleanliness and service you experienced. We will address these issues directly to ensure they are not repeated. We sincerely hope you will consider giving us another opportunity to demonstrate our commitment to your comfort and satisfaction.

6/10 – Grei

Deven

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service
Property is located in a good area to get around and about. But property does need improvements like bigger bathroom in rooms and better lighting along with that housekeeping should be available everyday.
Bodde her 4 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Deven,Thank you for your review. It was a pleasure having you as our guest recently. We are delighted our great location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. However, we regret that you were not fully satisfied with your stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We hope to welcome you back in the future for an even better stay worthy of a perfect rating!

10/10 – Utmerket

marilyn

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff and Happy Hour were great. The breakfast was ok but better than most free breakfasts
Bodde her 2 netter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Marilyn,It is wonderful to know that you had an excellent experience with us! We are thrilled our hospitable team left a memorable impression on you and that you had the chance to enjoy our great happy hour and tasty breakfast fares. Thank you for your perfect rating, and we hope you return soon!

6/10 – Grei

Kristina

Reiste med familie
Likte: Renhold og fasiliteter
The property is nice but they were working on the rooms above us and there was constant noise. They also checked us into a room that already had occupants, there was black mold on the bathroom door from an obvious flood and the air conditioner went out…so, not quite 5 stars
Bodde her 2 netter i april 2024
Svar fra General Manager den 11. apr. 2024
Dear Kristina,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication regarding your room assignment and any disturbance you experienced while you were here. Rest assured, your comments will be promptly addressed with our team to ensure improvements are made. We appreciate your feedback and hope you'll consider returning for the improved stay you deserve.

8/10 – Bra

Carlos

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay
Bodde her 1 natt i april 2024
Svar fra Candi den 9. apr. 2024
Thank you for staying with us.

4/10 – Dårlig

Beverly K.

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was beat up. AC and heat were not working properly. Not clean.
Bodde her 5 netter i mars 2024
Svar fra Candi den 9. apr. 2024
We are sorry to hear the issues with your stay.

10/10 – Utmerket

courtney

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff where super nice and very helpful
Bodde her 1 natt i april 2024
Svar fra Candi den 9. apr. 2024
Thank you fir staying with us.

6/10 – Grei

Ismael

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room furniture needed attention. Overall a good stay.
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. apr. 2024
Dear Ismael,Thank you for your feedback and for choosing our hotel. We appreciate you voicing your concerns regarding the furniture. Your constructive comments will be taken into consideration as we continue making improvements for our great guests. We are glad you had an otherwise excellent overall experience and hope you will consider staying with us again.

2/10 – Forferdelig

Arlene

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The door in the restroom was broken and it wouldn’t close. I shared rooms with my friend and it was very awkward using the restroom.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 8. apr. 2024
Dear Arlene,Thank you for choosing us and sharing your experience. We're disappointed to learn about the inconvenience you faced with the bathroom door. Rest assured, we take privacy concerns seriously, and our team is addressing this matter. We look forward to the opportunity to welcome you back for a seamless and comfortable visit in the future.

6/10 – Grei

Trina

Reiste med partner
Likte: Renhold og personale og service
The room was fine but the photos make it look like a resort which it isn't. It's an old building with low ceilings. But the rooms are clean and carpet is new. The mattress was comfortable. And the person who checked us in was very nice but she told others about breakfast and happy hour didn't say anything to me. I wouldn't stay here again but it was fine.
Svar fra Candi den 6. apr. 2024
We are sorry you did hear you didn't enjoy your stay with us.

8/10 – Bra

Cynthia

Likte: Renhold og personale og service
Bodde her 2 netter i mars 2024
Svar fra Candi den 6. apr. 2024
Thank you for staying with us.

10/10 – Utmerket

Jefferson Steven

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good service and very friendly!
Bodde her 2 netter i april 2024
Svar fra Candi den 5. apr. 2024
Thank you for staying with us, we are glad to hear the staff was friendly.

10/10 – Utmerket

Chinazor

Bodde her 3 netter i mars 2024
Svar fra Candi den 25. apr. 2024
Thank you for staying with us.

8/10 – Bra

rachel

Reiste med familie
Likte: Personale og service og fasiliteter
After reading the reviews we were nervous about our booking.... However The price for the rooms are totally reasonable, when you add in the savings of having a full breakfast included plus a "happy hour" with 2 free drinks per adult?! Every day... Yea the rooms are older, outdated etc but they are working on updating them. Maybe its not for you of youre into fancy hotels. But for a family with kids its perfect. All we cared about was a pool and sunshine in palm springs. Very handy staying here with 3 kids as its a 2 min walk to albertsons , dominos, taco del mar. The staff is very friendly and helpful as well. We will be back with the kids.
Bodde her 5 netter i mars 2024
Svar fra Candi den 2. apr. 2024
Thank you for staying with us we are glad to hear you enjoyed the amenities the hotel has to offer.

8/10 – Bra

Ashley

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Staff is nice the rooms are small and old the pull out couches need to be thrown out . Pool is cool
Bodde her 2 netter i mars 2024
Svar fra Candi den 2. apr. 2024
Thank you for staying with us, we are sorry to hear the pool was cool during your stay.

6/10 – Grei

Leticia

Bodde her 2 netter i mars 2024
Svar fra Candi den 2. apr. 2024
Thank you for staying with us.

8/10 – Bra

Kirsten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The grounds and pool are lovely. The rooms are spacious and clean. Our bathtub had a slow drain and the bathroom itself is a little cramped. Overall, we would stay again. The happy hour was great.
Bodde her 4 netter i mars 2024
Svar fra Candi den 30. mars 2024
Thank you for staying with us, we are glad to hear you enjoyed the amenities.

8/10 – Bra

Ronce

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very very noisy. I had an accident yesterday and now waiting for a rent a car and they are not giving me any extra time. I would have to leave my daughter in the lobby with the suitcase to wait for me. It is raining outside. Very disappointed 😢
Bodde her 1 natt i mars 2024
Svar fra Candi den 30. mars 2024
We are sorry to hear that you didn't enjoy your stay with us, unfortunately late check out is based on availability.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Candi den 2. apr. 2024
Thank you for staying with us.

6/10 – Grei

Mark

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bathroom tiny. Carpets worn and dirty. Bed comfortable—there were 8 pillows! I only needed 1 or 2. The others were more a nuisance. Breakfast buffet was typical…maybe a bit better. Not a classy hotel.
Bodde her 3 netter i mars 2024
Svar fra Candi den 30. mars 2024
Thank you for staying with us.

8/10 – Bra

Walter og Arleta

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a nice hotel stay, with a nice two-room suite. The bed very comfortable. Best parts were the complimentary breakfast, happy hour, and pool. We would stay here again.
Bodde her 3 netter i mars 2024
Svar fra Candi den 29. mars 2024
Thank you for staying with us.

8/10 – Bra

Lauren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Candi den 29. mars 2024
Thank you for staying with us.

10/10 – Utmerket

Pamala

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Candi den 29. mars 2024
Thank you for staying with us.

2/10 – Forferdelig

Cynthia

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room smelled really bad, and the pillows stunk will never stay their again.
Bodde her 1 natt i mars 2024
Svar fra Candi den 28. mars 2024
We are sorry to hear your room had issues.

10/10 – Utmerket

Kurt

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome stay as always
Bodde her 1 natt i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Kurt,It's always a pleasure to welcome back repeat guests, and you're no exception! Thank you so much for the perfect rating and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 – Utmerket

Julio

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was super friendly
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Julio,We're thrilled to hear about your positive experience at Embassy Suites by Hilton Palm Desert. Your acknowledgment means a lot to us, and we're delighted our team made your stay enjoyable. We look forward to welcoming you back for another five-star visit.

10/10 – Utmerket

Darnell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Candi den 26. mars 2024
Thank you for staying with us.

6/10 – Grei

Gregory

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
If I was an ambassador I wouldn't choose this Embassy. My room was quite rundown with warn out carpet, chipped sinks and noisy AC. I know the property knows this because two doors down they were gutting and rebuilding a room. I heard the work before I saw it.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Gregory,Thank you for your valuable feedback, though we regret to learn that you didn't have the comfortable stay we are typically known for. We are currently undergoing various renovations and we are excited for their completion. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay.

6/10 – Grei

don

Reiste med partner
Likte: Personale og service og fasiliteter
room was "dated".. shower handle difficult to use, mold & water stains on wood.. carpet and couch had pet stains.. nice pool.. room was clean but sitting in and walking on dog pee stains a bummer
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Don,Thank you for your valuable thoughts. While we're pleased you found your room clean, we're sorry certain aspects of our accommodations fell short of your expectations. Rest assured, your helpful feedback will be shared internally with our housekeeping team. Please consider giving us a second chance next time you're in our area.

10/10 – Utmerket

Ana karla

Likte: Personale og service
Bodde her 2 netter i mars 2024
Svar fra Candi den 26. mars 2024
Thank you for staying with us.

8/10 – Bra

Juliette og Santa Ana

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Candi den 21. mars 2024
Thank you for staying with us.

10/10 – Utmerket

Jacqueline

Reiste med familie og små barn
Likte: Renhold og fasiliteter
Clean, friendly service- a little bummed out there wasn’t pancakes for breakfast
Bodde her 1 natt i mars 2024
Svar fra Candi den 18. mars 2024
Thank you for staying with us.

2/10 – Forferdelig

Andrew

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
We were in room 166. The vanity had a pipe sticking out of ceiling dripping water, the couch had stains all over and the carpet was definitely dirty and had crumbs. The room smelled bad as we walked in and the shower handle covering was gone. This room was really run down - never going back.
Bodde her 3 netter i mars 2024
Svar fra Candi den 18. mars 2024
We are sorry to hear you didn't enjoy your stay, unfortunately every room has a pipe out if the ceiling for the AC system.

8/10 – Bra

Willard

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good!
Bodde her 1 natt i desember 2023
Svar fra Candi den 18. mars 2024
Thank you for staying with us